Outdoor pool, free cabanas

Reviews of Renaissance Boca Raton Hotel

4 out of 5
Renaissance Boca Raton Hotel
2000 NW 19th St, Boca Raton, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 507 out of 1001 reviews" "
Rating 8 - Good. 265 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeovani M on Apr 16, 2024
Good Morning,Thank you so much for your wonderful feedback and for choosing to stay with us! We're thrilled to hear you had a fantastic experience. We can't wait to welcome you back to our property again soon!Best,

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A surprisingly delightful hotel close to shops bars and eateries. Will use again
Stayed 1 night in Mar 2024
Response from Jeovani M on Apr 16, 2024
Good Morning,We're delighted to hear that you found our hotel surprisingly delightful and enjoyed our convenient location near shops, bars, and eateries. Thank you for choosing to stay with us! We look forward to welcoming you back again in the future.Best,

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Emma at Front Desk was friendly and knowledgeable. Thumbs up
Stayed 4 nights in Feb 2024
Response from Jeovani M on Apr 16, 2024
Good Morning,We're thrilled to hear that Emma at the Front Desk made such a positive impression on your stay! Thank you for recognizing her friendly and knowledgeable service. We'll be sure to pass along your compliments. Looking forward to welcoming you back soon!Best,

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice
Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Stayed 3 nights in Jan 2024

8/10 Good

julianne

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Dimitri

Stayed 3 nights in Jan 2024

6/10 Okay

Jiaxiong

Stayed 1 night in Jan 2024

10/10 Excellent

CARLOS, Delray Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ALFRED, BOCA RATON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

ALFRED, BOCA RATON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Howard

Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meat Market Corp. needs to revamp and re-establish the pool area as a destination for fun and partying!
Stayed 2 nights in Dec 2023

10/10 Excellent

Filor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent we were enjoyed And happy to stay there.!
Stayed 2 nights in Nov 2023

10/10 Excellent

DONALD

Stayed 1 night in Oct 2023
Response from Ruth on Nov 27, 2023
Dear DonaldI genuinely thank you for reaching out and for providing me with your valuable feedback and your level of understanding with our ongoing renovation.At the end, it is only through observations such as yours that we’re able to adjust and improve within our hospitality industry.I'm so glad you had a great stay with us, Do know that even during these challenging times and with our ongoing renovation, I consider it to be our main goal to go above and beyond for all our guest and provide them with a service and accommodation worthy of a high score. I hope you return to our property and in the same way to recommend others to stay with us.Donald, we hope to see you again.

6/10 Okay

Lauren

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ruth on Nov 15, 2023
Lauren, I genuinely thank you for reaching out and for providing me with your valuable feedback and your level of understanding with our ongoing renovation.At the end, it is only through observations such as yours that we’re able to adjust and improve within our hospitality industry.We can’t wait to welcome you back to our property and in the same way to recommend others to stay with us.May you have a great rest of your week!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was the downgrade in the breakfast area and selection
Stayed 2 nights in Sep 2023
Response from Ruth on Nov 27, 2023
Dear AnthonyI genuinely thank you for reaching out and for providing me with your valuable feedback and your level of understanding with our ongoing renovation.At the end, it is only through observations such as yours that we’re able to adjust and improve within our hospitality industry.Please accept my sincere apology for all the shortcomings you encountered during your stay with us, in particular the downgrade of the breakfast area and selection. I will be certain to follow up with my staff to understand what could’ve prevented them from handling the matter to your satisfaction. Do know that even during these challenging times and with our ongoing renovation, I consider it to be our main goal to go above and beyond for all our guest and provide them with a service and accommodation worthy of a high score, therefore I am taking your feedback as another way for us to put in practice and understand our opportunities for improvement.My intention is for you to return to our property and in the same way to recommend others to stay with us.Anthony, we hope to see you again.

10/10 Excellent

Carole Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ruth on Nov 27, 2023
Dear Carole AnneI genuinely thank you for reaching out and for providing me with your valuable feedback and your level of understanding with our ongoing renovation.At the end, it is only through observations such as yours that we’re able to adjust and improve within our hospitality industry.I'm so glad you had a great stay with us, Do know that even during these challenging times and with our ongoing renovation, I consider it to be our main goal to go above and beyond for all our guest and provide them with a service and accommodation worthy of a high score. I hope you return to our property and in the same way to recommend others to stay with us.Carole Anne, we hope to see you again.

8/10 Good

ivelisse

Liked: Cleanliness, staff & service, amenities
The hotel was clean however needed some refurbishing. The pool was outstanding --
Stayed 1 night in Sep 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice renovations!
Hotel just went through a renovation. Room was very nice. Bed was perfect support. The restaurant is supposed to open soon, but there is currently no food available onsite. The new pool area is super nice. Plenty of chairs and cabanas. Great bar right next to pool. Kathrine at the bar, took great care of us! Will definitely stay there again.
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property
Stayed 9 nights in Aug 2023
Response from Ruth on Nov 27, 2023
Dear BarbaraI genuinely thank you for reaching out and for providing me with your valuable feedback and your level of understanding with our ongoing renovation.At the end, it is only through observations such as yours that we’re able to adjust and improve within our hospitality industry.I'm so glad you had a great stay with us, Do know that even during these challenging times and with our ongoing renovation, I consider it to be our main goal to go above and beyond for all our guest and provide them with a service and accommodation worthy of a high score. I hope you return to our property and in the same way to recommend others to stay with us.Barbara, we hope to see you again.

6/10 Okay

nikiesha

Liked: Property conditions & facilities
Disliked: Amenities
The hotel is under renovation. The. Bathroom needs to be remodeled in my room. I’m sure it would be better when the renovation is complete
Stayed 3 nights in Sep 2023

10/10 Excellent

Diana, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first time back since they redid the property. Wow absolutely gorgeous! We will be back very soon!!"
Stayed 1 night in Sep 2023

8/10 Good

Aleksandr

Travelled with family
Average / Good
Stayed 3 nights in Aug 2023

2/10 Terrible

albert

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Upon check in, we went to our first room #237, upon entering room seemed renovated but a little dated, we tried watching tv but the tv wasnt working so they moved us to another room #243, it appears that the hotel had knowledge of the tvs not working on that section of rooms because when we contacted the front desk, the lady said the tech had told her that row of rooms had tv issues. Then when we moved another room, the room appeared to be ok but then we noticed there was a large ac leak, a bunch of water uner the carpet coming from the ac unit the front desk lady was going to keep us in that room when i initially called until i told her i wanted to move rooms, there was no way we could stay in there when i with a large puddle of water in the carpet that i would have to walk through to get to my bed, so then they moved us to our last room #217, the corridor of this room was horid, the wallpaper was messed up the room appeared out dated and old and i felt i was at a motel 6 not a renaissance hotel. Im very disappointed with my experience and hoping we dont experience anything else wrong here as we are very tired and just want to get some sleep. I do not recommend staying here.
Stayed 1 night in Aug 2023

8/10 Good

Daniel

Liked: Staff & service
Doing construction during time of stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff and location to FAU
Stayed 3 nights in Aug 2023

10/10 Excellent

Fernando

Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Stayed 6 nights in Aug 2023

8/10 Good

penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating so you can hear them working in the rooms. I am sure once the rooms are updated it will be great. The hotel itself was nice
Stayed 2 nights in Aug 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!!
Stayed 1 night in Aug 2023

6/10 Okay

Hector

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Cynthia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and everything was clean, well renovated and relaxing!
Stayed 1 night in Jul 2023

8/10 Good

Kenneth J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, convenient. The restaurant was under construction. We did not like the proposed name Meat Market due to the implications of both connotations.
Stayed 3 nights in Jul 2023

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

ana p c m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is under remodeling Along with a new resturant. Rooms are getting an upgrade! Pool area is great along with a new bar. Will definately stay here again
Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property under renovation, pool are is great
Stayed 1 night in Jul 2023

10/10 Excellent

Riccy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Paul

Disliked: Staff & service
Shocking
Worst receptionist in the world - rude - arrogant - lose the attitude - top tip get another job because you clearly don’t like people - pool area full of kids - room Tired and unkept
Stayed 1 night in Jul 2023

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property had just been refurbished in up to date colors. Looked good. Dining not open cause of remodeling.
Stayed 1 night in Jun 2023

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Diana

Travelled with family and small children
Disliked: Cleanliness
The property is being renovated. However, the room I was given was with old furniture, dirty carpet, and noisy. When booking it included breakfast, but it was more of a little bites thing. Hard croissants, hard boiled eggs and ok coffee. Next time I will try another hotel.
Stayed 1 night in Jun 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Liked: Grounds, staff, accommodations overall appearance. Didn't like: understood the renovation project needs to be completed, but the jack hammers on a Saturday were a little too much.
Stayed 2 nights in May 2023

10/10 Excellent

Hugo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Marianne

Stayed 3 nights in May 2023

6/10 Okay

Neil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is process of a do over, which is much needed.
Stayed 2 nights in May 2023