2/10 Terrible
Lauren
Travelled with family and small children
Apr 20, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience at the hotel really ruined an otherwise nice family vacation. The staff at the hotel is aweful. We sat around for almost 2 hours after traveling all day and our room was over an hour late for our check in. 1 person servicing the front desk thankfully speaks english but barely has enough time to deal with any issue or request. They won't give enough towels for the pool, which was rat packed- when you'd ask for TOWELS they brought another 4 for the pool area shelf and you'd have to run and grab them before the other people who also need towels did- Never mind getting a new set of towels for your room! The room was far from clean. My fridge broke day 1. Hich they replaced. Who knows if ill be charged. Still yet to see. There's no bar or resteraunt, it's a breakfast a la carte type stand? Which is run so poorly- their server is a miserable man who can barely speak/ understand english. Also open only until 10am and an adult has to go down so don't try to allow your kids to go get something. They'll tell you after they cook your a la carte item that they don't have bacon or homefries but "you got extra sausage." Which they will also charge you for despite it not even tasting good enough for the dog and you specifically said you didn't like. I also told the unpleasant server that I'd bring it up with the hotel as he asked me to but he followed me tho the desk infront of lobby of guests and yelled over me in broken English so i couldnt even solve my issue at the front
Lauren
Stayed 3 nights in Apr 2024