Title: Hotel Mundo Maya Palenque - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Mundo Maya Palenque Family-friendly hotel with 2 outdoor pools and a health club ## Photo gallery for Hotel Mundo Maya Palenque ![Property grounds - Hotel Mundo Maya Palenque (Palenque)](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/362bb199.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Spa - Hotel Mundo Maya Palenque (Palenque)](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/1435fbc8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view - Hotel Mundo Maya Palenque (Palenque)](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/4e7c161c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view - Hotel Mundo Maya Palenque (Palenque)](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/dc48cd35.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Mundo Maya Palenque (Palenque)](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/260beb38.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies A terrace, shopping on site, and a garden are just a few of the amenities provided at Hotel Mundo Maya Palenque. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a bar and a 24-hour gym. VIP Access ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Air conditioning VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 19 - Jan. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 20 - Jan. 21](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ### View all photos for Deluxe Room, Balcony, Garden View ![Deluxe Room, Balcony, Garden View | Balcony](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/b91ad96f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Balcony, Garden View 10.0 Exceptional 8 reviews ### Highlights Balcony Soundproofed Air conditioning Flat-screen TV Premium bedding Blackout drapes/curtains Ceiling fan Down duvet - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room, Balcony, Garden View ![Deluxe Double Room, Balcony, Garden View](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/ed81fc86.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Balcony, Garden View 9.8 Exceptional 13 reviews ### Highlights Balcony Soundproofed Air conditioning Flat-screen TV Premium bedding Blackout drapes/curtains Ceiling fan Down duvet - 344 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/22ec5df8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Mini-fridge Dishwasher - 689 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Presidential Suite ![Presidential Suite](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/7f455d0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Mini-fridge Dishwasher - 1033 sq ft - 2 bedrooms - Sleeps 4 - 2 King Beds and 1 Twin Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPalenque-Hotels-Hotel-Gafsacomm-Palenque.h115247516.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPalenque-Hotels-Hotel-Gafsacomm-Palenque.h115247516.Hotel-Information) ## About the area Located in Palenque, Hotel Mundo Maya Palenque is in the suburbs and near a boardwalk/promenade. Travelers eager for a bit of culture can stop by Museo Del Textil, while those wishing to experience the area's natural beauty can explore Palenque National Park and Misol-Ha Waterfalls. Be sure not to miss outdoor adventures like hiking/biking trails and ecotours. [Visit our Palenque travel guide](https://www.expedia.ca/Palenque.dx9463) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.49553%2C-92.02331&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JJnQ6phZ1nWnGOWVW_agtSehrUM=) Carretera Federal Palenque-Ruinas Km 4.5, Palenque, CHIS, 29960 ### What's nearby - Palenque National Park \- 6 min walk \- 0.5 km - Aluxes Eco Park \- 16 min walk \- 1.3 km - Museo de Sitio Palenque \- 10 min drive \- 4.0 km - El Panchán \- 11 min drive \- 5.1 km - Palenque Archaeological Zone \- 12 min drive \- 5.1 km ### Getting around - Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive ### Restaurants - ‪Café Fuga - ‬3 min drive - ‪pizzas exprés - ‬5 min drive - ‪Monte Verde Trattoria Pizzeria Italiana - ‬4 min drive - ‪La Cabaña - ‬6 min drive - ‪La foresta - ‬7 min walk ## About this property ### Hotel Mundo Maya Palenque Upscale family-friendly hotel in a national park You can look forward to a terrace, shopping on site, and a garden at Hotel Mundo Maya Palenque. Treat yourself to a massage or other spa services. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices). You'll also enjoy the following perks during your stay: - 2 outdoor pools and a children's pool - Free self parking - Continental breakfast (surcharge), bike rentals, and an area shuttle - Concierge services, a billiards/pool table, and ATM/banking services Room features All 144 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. More conveniences in all rooms include: - Showers, hair dryers, and shampoo - 60-inch flat-screen TVs with cable channels - Wardrobes/closets, balconies, and LED light bulbs ## Similar properties ![Outdoor pool, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/6000000/5040000/5034300/5034229/28ce6665.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chan-Kah Resort Village Palenque - Pool - Spa - Kids pool - Parking included 8.8 Excellent 843 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=5034229&PinnedHotelID=5034229&HadPinnedHotel=true®ionId=-1&adults=2) ![BBQ/picnic area](https://images.trvl-media.com/lodging/104000000/103160000/103154500/103154495/w2803h1984x0y0-25306621.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL MAYA PALENQUE Palenque - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 206 reviews CA $91 CA $108 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=103154495&PinnedHotelID=103154495&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/c4df78b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villa Mercedes Palenque Palenque - 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Pool - Spa - Parking included - Free WiFi 8.4 Very good 363 reviews CA $78 CA $93 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=5377300&PinnedHotelID=5377300&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/9000000/8700000/8695700/8695673/390f7a19.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Piedra de Agua Hotel Boutique Palenque Palenque - Pool - Hot tub - Spa - Pet friendly 7.8 Good 124 reviews CA $72 CA $85 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=8695673&PinnedHotelID=8695673&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - Area shuttle (surcharge) up to 15 km - Train station pick-up and drop-off shuttle (surcharge) from 7:00 AM to 5:00 PM - Train station shuttle at scheduled times, on request - Free uncovered self parking on site - Limited onsite self parking (max 1 space per unit) - Wheelchair-accessible parking available ### Food and drink - Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: MXN 221 for adults and MXN 221 for children - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - 2 outdoor pools - 24-hour gym - Bicycle rentals - Bicycle storage - Billiards/pool table - Children's pool - Foosball table - Shopping - Table tennis - TV in common areas ### Family friendly - 2 outdoor pools - Children's pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Safe at front desk - Vending machine ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Outdoors - Garden - In a national park - Terrace ### Spa - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 10 accessible parking spaces - Accessible train station shuttle - Elevator (47 inch wide door) - Front entrance ramp - Lever door handles - Smooth flooring in public areas - Smooth flooring in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk ### More - 3 floors - 4 buildings - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Built in 2024 - Communal living room - Smoking not allowed - Traditional architecture - Vegan dining options - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 60-inch flat-screen TV with cable channels ### Food and drink - 24-hour room service - Champagne service ### More - Air conditioning - Ceiling fan - Desk - Laptop workspace - LED lighting - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:00 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately MXN 221 for adults and MXN 221 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property uses a grey water recycling system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention A car is recommended for transportation to and from this property Parking height restrictions apply ### Property is also known as Hotel Gafsacomm Palenque Hotel Hotel Gafsacomm Palenque Palenque Hotel Gafsacomm Palenque Hotel Palenque ## Frequently asked questions ### Does Hotel Mundo Maya Palenque have a pool? ### How much does it cost to stay at Hotel Mundo Maya Palenque? ### Is Hotel Mundo Maya Palenque pet-friendly? ### How much is parking? ### What time is check-in at Hotel Mundo Maya Palenque? ### What time is check-out at Hotel Mundo Maya Palenque? ### Where is Hotel Mundo Maya Palenque located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Mundo Maya Palenque Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.6 Amenities ### 9.4 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 142 8 - Good 20 6 - Okay 8 4 - Poor 1 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### astrid Dec 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful hotel, helpful and friendly staff, and you are in the middle of nature! ##### astrid Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Raul Nov 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent located next to the ruins and the staff was formidable ![](https://a.travel-assets.com/ugc/hotel-reviews/08082d7d-4a93-4a13-8e64-fabe9ae2082a-1762996891290.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/831335eb-54b9-40dc-a7b3-5124b791ff17-1762996885319.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Raul Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Jonathan Oct 16, 2025 Liked: Amenities Nice and clean hotel ##### Jonathan Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Randal Sep 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice facilities and friendly service. For the price, the rooms are incredibly luxurious. ##### Randal Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Everardo Dec 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities Wow, is just one word that you can think of when you get off the van, just wow. Beautiful, well maintained, excellent staff, clean and just a good feeling in the middle of the jungle listening to nature all around. ##### Everardo Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Andre Jan 17, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great resort-style hotel to chill out in and use as a base for sightseeing. The price is hard to beat for what you get. It’s located close to the Palenque Maya site which puts it in the middle of the jungle. It makes the Maya ruins a breeze to reach but limits alternative dining options or going for a quick walk in town. The setting is awesome though if you like being in nature. The hotel restaurant has tasty food even if it wasn’t the best I had during my four weeks in Mexico. Friendly staff as well. ##### Andre Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Mandy Nov 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities I spent one night at this recently-opened hotel and I wish I had spent more. The hotel is beautiful, the rooms spacious, the beds very comfortable, the linens first-rate, and the interior design impeccable. Moreover, the staff are very gracious and have obviously been very well trained as the service was basically flawless. And the location is unbeatable—in the heart of the jungle so you can experience all the sights and sounds and directly across from the entrance to the Palenque Archaeological Zone. I arrived on the Tren Maya and the hotel provided a courtesy shuttle between the station and the hotel. The service is free, but you do need to contact the hotel at least 24 hours in advance to reserve a space. All-in-all, I had a great experience and have to hand it to the visionaries who created the Tren Maya and its network of supporting hotels. Job well done! ##### Mandy Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Raul Nov 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent hotel and service staff ❤️❤️❤️ ##### Raul Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Amy Aug 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Gorgeous new luxury Bohemian boutique hotel. Nicest place we have stayed!! ##### Amy Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Melba Oct 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is amazing surrounded by the jungle ##### Melba Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Jose Jul 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best hotel in palenque chiapas ##### Jose Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Francisco Nov 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Every was great love it. ##### Francisco Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### evelin Sep 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo excelente ##### evelin Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Maria isabel Sep 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente ##### Maria isabel Stayed 1 night in Sep 2025 ### 8/10 Good #### Veronica Jan 13, 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was very clean, and the staff was courteous and helpful throughout our stay. The hotel itself is truly beautiful—you really feel immersed in the jungle while still enjoying the comfort of a very nice hotel. My only drawback was the restaurant. While the setting is lovely and the staff is very friendly, the food lacked flavor. I would recommend dining elsewhere. It’s a shame, as the restaurant has great potential given its beautiful atmosphere and excellent service. ![](https://a.travel-assets.com/ugc/hotel-reviews/baa920f5-c098-43fa-9137-2d53a2d1cfdb-1768348174999.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f1b14229-4827-4d53-9584-e151094a1097-1768348175372.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/68c486c5-c45c-41db-9f95-639d632e3efe-1768348173609.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5e6bfdce-8cbd-403a-ab96-ac6b576c9852-1768348173804.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Veronica Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Maria Cristina Aug 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Maria Cristina Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Jose Aug 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Jose Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Mario Alberto Aug 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort TODO EXCELENTE ##### Mario Alberto Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Frederic Dec 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities NA ##### Frederic Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Magda Jul 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I like it so much ##### Magda Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Roberto Oct 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### . . ##### Roberto Stayed 1 night in Oct 2025 ### 8/10 Good #### Arlette Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel! Our overall experience was great (for 1 night). The food is not the greatest so don’t expect 5 star quality. Probably more like 3 star. We had our baby with us and they didn’t have a baby crib. I found this unacceptable! So keep this in mind. ##### Arlette Stayed 1 night in Jul 2025 ### 10/10 Excellent #### julio Jan 19, 2026 Hotel nuevo y bonito ##### julio Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Rhonda Jan 18, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful accomodations! From the entrance to your room! The staff in every part of the hotel were exceptional -- kind, helpful, knowledgeable. The rooms are large with a great balcony sitting area. The rainfall shower was great! The restaurant staff were very helpful when we ordered gluten free items. The regular menu items were delicious -- try the grilled fish and Caeser salad! ##### Rhonda Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Adlai Jan 11, 2026 Liked: Cleanliness, amenities, property conditions & facilities Hermoso hotel, instalaciones impecables, el personal es muy amable y atento. La comida del restaurant es muy rica y variada. Piscina muy grande y con horario extendido. Si viajas en el Tren Maya tienen servicio de transporte. Excelente experiencia conviviendo con la naturaleza y a poca distancia del sitio arqueológico de Palenque y otras amenidades. Definitivamente regresaremos para disfrutar mas días en tan bonita región del país. ![](https://a.travel-assets.com/ugc/hotel-reviews/5069d4cd-0c03-4b12-be6c-b125e588c971-1768159763412.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/10df6a77-576f-4962-8943-d140aef78af7-1768159794569.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c2b490b3-e59c-45b0-b264-60974c88e65c-1768159852206.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Adlai Stayed 2 nights in Jan 2026