Title: Novotel Palembang Hotel & Residence - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel Palembang Hotel & Residence Central hotel with 2 restaurants connected to a shopping center in Palembang ## Photo gallery for Novotel Palembang Hotel & Residence ![Miscellaneous - Novotel Palembang Hotel & Residence (Palembang)](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/8604a8de.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant - Novotel Palembang Hotel & Residence (Palembang)](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/27655f52.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Courtyard - Novotel Palembang Hotel & Residence (Palembang)](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/8e2659be.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Novotel Palembang Hotel & Residence (Palembang)](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/b1b25309.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Novotel Palembang Hotel & Residence (Palembang)](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/e0b46eed.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Palembang Trade Center Mall, Novotel Palembang Hotel & Residence offers a vibrant retreat with 9 holes of golf and a nightclub. Enjoy delicious meals at the two on-site restaurants, unwind at the spa, or take in the sights from the terrace. ## Reviews 8.2 Very good ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 24 - Dec. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=1093031&PinnedHotelID=1093031&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=1093031&PinnedHotelID=1093031&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 25 - Dec. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=1093031&PinnedHotelID=1093031&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=1093031&PinnedHotelID=1093031&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=1093031&PinnedHotelID=1093031&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=1093031&PinnedHotelID=1093031&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=1093031&PinnedHotelID=1093031&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=1093031&PinnedHotelID=1093031&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ### View all photos for Deluxe Room (1 Super King Bed) ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/43fbd115.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (1 Super King Bed) ### Highlights Balcony Soundproofed Air conditioning LCD TV Blackout drapes/curtains Hair dryer Rainfall showerhead Eco-friendly toiletries - 463 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 2 Twin Beds ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/70c2d160.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds ### Highlights Balcony Soundproofed Air conditioning LCD TV Blackout drapes/curtains Hair dryer Rainfall showerhead Eco-friendly toiletries - 463 sq ft - Sleeps 3 - 2 Twin Beds ### View all photos for Superior Room (Super King Bed) ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/fe31aa97.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room (Super King Bed) ### Highlights Balcony Soundproofed Air conditioning LCD TV Blackout drapes/curtains Hair dryer Rainfall showerhead Eco-friendly toiletries - 415 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Superior Room, 2 Twin Beds ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/70c2d160.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Twin Beds ### Highlights Balcony Soundproofed Air conditioning LCD TV Blackout drapes/curtains Hair dryer Rainfall showerhead Eco-friendly toiletries - 415 sq ft - Sleeps 3 - 2 Twin Beds ### View all photos for Family Suite ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/efa16e7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Balcony Soundproofed Air conditioning LCD TV Blackout drapes/curtains Hair dryer Rainfall showerhead Eco-friendly toiletries - 1011 sq ft - Sleeps 5 - 1 King Bed and 2 Twin Beds ### View all photos for Junior Suite ![Junior Suite](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/4cb2f0dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Balcony Soundproofed Air conditioning LCD TV Blackout drapes/curtains Hair dryer Rainfall showerhead Eco-friendly toiletries - 731 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room (Premium King Bed) ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/43fbd115.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (Premium King Bed) ### Highlights Balcony Soundproofed Air conditioning LCD TV Blackout drapes/curtains Hair dryer Rainfall showerhead Eco-friendly toiletries - Sleeps 3 - 1 King Bed ### View all photos for Superior Room (Premium King Bed) ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/2000000/1100000/1093100/1093031/d9c7cf1c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room (Premium King Bed) ### Highlights Balcony Soundproofed Air conditioning LCD TV Blackout drapes/curtains Hair dryer Rainfall showerhead Eco-friendly toiletries - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPalembang-Hotels-Novotel-Palembang-Hotel-Residence.h1093031.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPalembang-Hotels-Novotel-Palembang-Hotel-Residence.h1093031.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-2.95035%2C104.76747&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HV87-8tVKcqagnDnmxKHFJ09tNM=) Jalan R Sukamto No 8a, Palembang, South Sumatra, 30127 #### What's nearby - Palembang Trade Center Mall \- 8 min walk \- 0.7 km - Palembang Golf Club \- 15 min walk \- 1.3 km - Jakabaring Stadium \- 7 min drive \- 5.9 km - Ampera Bridge \- 8 min drive \- 9.5 km - Jakabaring Sport City \- 12 min drive \- 13.8 km #### Getting around - RSUD LRT Station - 7 min drive - Kramasan Station - 17 min drive - Palembang (PLM-Sultan Mahmud Badaruddin II) - 32 min drive #### Restaurants - ‪Martabak Holland - ‬6 min walk - ‪Pempek Candy - ‬7 min walk - ‪Pempek Nony 168 - ‬9 min walk - ‪The Forest Cafe & Resto - ‬10 min walk - ‪Pondok Cabe-Cabean - ‬9 min walk ## About this property ### Novotel Palembang Hotel & Residence Upscale hotel near Palembang Trade Center Mall Located close to Palembang Golf Club and Museum Balaputra Dewa, Novotel Palembang Hotel & Residence provides an adjacent golf course, a nightclub, and a terrace. Take some time to relax at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. In addition to a shopping mall on site and a coffee shop/cafe, guests can connect to free in-room WiFi. Other perks include: - 2 outdoor pools and a children's pool, along with pool umbrellas - Free self parking, plus valet parking (surcharge) - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and wedding services - A porter/bellhop, a TV in the lobby, and a reception hall Room features All 196 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes. Other conveniences in all rooms include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - 43-inch LCD TVs with cable channels - Balconies, coffee/tea makers, and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/18000000/17130000/17120300/17120298/025b5b5d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The 1O1 Palembang Rajawali Palembang - Pool - Spa - Kids pool - Free WiFi 8.4 Very good 30 reviews CA $39 CA $48 total includes taxes & fees Dec 28 - Dec 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=17120298&PinnedHotelID=17120298&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/9000000/8190000/8182700/8182634/e932eab9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aryaduta Palembang Palembang - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 43 reviews CA $50 CA $62 total includes taxes & fees Jan 4 - 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Parking included - Free WiFi - Restaurant - Air conditioning 8.0 Very good 25 reviews CA $35 CA $44 total includes taxes & fees Dec 28 - Dec 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=12576798&PinnedHotelID=12576798&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/25000000/24020000/24017000/24016971/e6096425.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Zuri Palembang Palembang - Pool - Kids pool - Parking included - Free WiFi 7.8 Good 14 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=24016971&PinnedHotelID=24016971&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/9000000/8330000/8324500/8324483/7b818f99.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Alts Hotel Palembang - Pool - Hot tub - Spa - Kids pool 8.4 Very good 43 reviews CA $49 CA $61 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=8324483&PinnedHotelID=8324483&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/94000000/93500000/93494500/93494482/04d067f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Palembang Sanggar Palembang - Pool - Kids pool - Parking included - Free WiFi 6.0 1 review CA $143 CA $173 total includes taxes & fees Dec 31 - Jan 1, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=93494482&PinnedHotelID=93494482&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/10000000/9630000/9623900/9623831/427a7eb9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aston Palembang Hotel & Conference Center Palembang - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 30 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=9623831&PinnedHotelID=9623831&HadPinnedHotel=true®ionId=-1&adults=2) ![Loft](https://images.trvl-media.com/lodging/124000000/123020000/123019400/123019308/c9153dd7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beezie Hotel Palembang - Pool - Breakfast included - Parking included - Free WiFi CA $57 CA $70 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=123019308&PinnedHotelID=123019308&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Valet parking on site (IDR 100,000 per day) - Limited onsite self and valet parking ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 220,000 for adults and IDR 110,000 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe - Couples/private dining - Snack bar/deli ### Things to do - 2 outdoor pools - 9-hole adjacent golf course - Children's pool - Full-service spa - Health club - Nightclub - Sauna - Shopping mall - Steam room - TV in common areas ### Family friendly - 2 outdoor pools - Children's pool - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Wedding services ### Business services - 13 meeting rooms - 15,608 square feet of conference space - Business center - Computer station ### Outdoors - Barbecue grill - Garden - Pool umbrellas - Terrace ### Full-service spa - In-room massages - Sauna - Spa open daily - Steam room ### Accessibility - Elevator ### More - 1 building - 3 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Ballroom - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2003 - Designated smoking areas - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reception hall - Reusable cups - Reusable tableware ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 43-inch LCD TV with cable/satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar - Restaurant dining guides ### More - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Desk - Eco-friendly toiletries - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately IDR 220000 for adults and IDR 110000 for children - Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 2) - Valet parking fee: IDR 100000 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) ### We should mention Pool access available from 6:00 AM to 8:00 PM Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not allowed in the spa ### Property is also known as Hotel Novotel Palembang Novotel Hotel Palembang Novotel Palembang Novotel Palembang Hotel Novotel Palembang Hotel Palembang Palembang Novotel Novotel Palembang & Palembang Novotel Palembang Hotel & Residence Hotel Novotel Palembang Hotel & Residence Palembang Novotel Palembang Hotel & Residence Hotel Palembang ## Frequently asked questions ### Does Novotel Palembang Hotel & Residence have a pool? ### How much does it cost to stay at Novotel Palembang Hotel & Residence? ### Is Novotel Palembang Hotel & Residence pet-friendly? ### How much is parking? ### What time is check-in at Novotel Palembang Hotel & Residence? ### What time is check-out at Novotel Palembang Hotel & Residence? ### Does Novotel Palembang Hotel & Residence provide a shuttle to the airport? ### Where is Novotel Palembang Hotel & Residence located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Novotel Palembang Hotel & Residence Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.6 Location ### 8.2 Staff & service ### 8.0 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 16 8 - Good 31 6 - Okay 7 4 - Poor 4 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### John Jun 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was able to relax and forget about work. It was great ##### John Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### Jongwook Nov 18, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### All good. Lobby and room condition was perfect. Good fitness center and out side swimming pool. Service was very good as well and receptionist do speak Korean. All good! ##### Jongwook Stayed 1 night in Nov 2019 ### 6/10 Okay #### Binh Trang Aug 20, 2025 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness The floor dirty ##### Binh Trang Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Stefano Dec 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ottimo hotel con tutti i comfort ##### Stefano Stayed 1 night in Dec 2024 ### 8/10 Good #### DIMAZ Jan 10, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Happy Satisfied ##### DIMAZ Stayed 1 night in Jan 2021 ### 10/10 Excellent #### DIMAZ Jan 10, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great start for the year! We enjoyed our stay! ##### DIMAZ Stayed 1 night in Jan 2021 ### 8/10 Good #### Verified traveller Jan 12, 2020 Liked: Cleanliness, staff & service, amenities Great place, nice vibes. Just not too well maintained ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller Oct 16, 2019 Liked: Cleanliness, staff & service, amenities 침대와 베개가 아주 편리하였습니다. 또한 야외수영장시설도 아주 좋았습니다. 호텔 조식도 아주 좋았습니다. 단, 옷장 전등이 꺼지지 않습니다. 그래서 밤에 소등되지 않아서 곤란했습니다. 전기시설정비를 바랍니다. ##### Verified traveller Stayed 1 night in Oct 2019 ### 8/10 Good #### Edward Sep 16, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing travel ##### Edward Stayed 3 nights in Sep 2019 ### 8/10 Good #### Sumawati muliawan Sep 6, 2019 Liked: Staff & service, room comfort #### Big room Nice resort at city, big room and comfort I got a room upgrade, because the room I ordered was full ##### Sumawati muliawan Stayed 1 night in Aug 2019 ### 8/10 Good #### Joy Aug 23, 2019 Liked: Staff & service, property conditions & facilities, room comfort #### Nice and spacious The place is nice and spacious but kind of old ##### Joy Stayed 2 nights in Aug 2019 ### 8/10 Good #### Kah Hock Jul 6, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not for biz trip Sprawling complex, takes awhile to walk from place to place. Boring mall next to it. Breakfast can be better. ##### Kah Hock Stayed 2 nights in Jul 2019 ### 8/10 Good #### Adiana Mar 19, 2019 Liked: Staff & service, room comfort Good hotel overall, tapi karena sudah lama dan penuh terus jadi kondisi bagian dalam kamar mandi sudah "usang". It will be great kalau dibenahi atau direnovasi sedikit2.. ##### Adiana Stayed 1 night in Mar 2019 ### 8/10 Good #### Catherine Mar 13, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very stylish hotel - but 15 min out of centre of town, and food and drink very expensive. This is INdonesia - why are we paying £3 for a small bottle of mineral water, and £10 for breakfast? Also ... Accor makes a big noise about sustainability - but still provides guests with water in single use plastic bottles. Get with the programme! Provide us with water fountains/dispensers and reusable containers for our rooms. ##### Catherine Stayed 2 nights in Mar 2019 ### 4/10 Poor #### NatureTrekkers, Petaling Jaya Nov 13, 2018 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service Love the decor and layout. Disappointed with hotel services (the human side, the hospitality). Not sure if their good spoken English translates to good understanding and effective action. Information abt Le Club Accor was by discovery. Found brochure left at reception and on shelf. No hotel staff enquired if I were a member. At chk in, we spent a good half hour or so, arguing abt Expedia Price Summary. Hotel staff kept saying it was a deposit (when I showed her Expedua document). Night before chk out, we went to reception to pay final bill. Billing items were incorrect. Charges for driver incorrect. She had to call hotel rep to confirm. Charges for F&B without 30% discount for Le Club Accor mbrs despite giving thm my mbrship number at chk in. Paid bill after finalised. Next morning, we were walking to the car for airport txfr whn recption staff hurriedly walked up to us. He asked if we chipped the edge of room kettle. I replied, it was already chipped whhn we came in on 1st day. I actually took a photo of chipped kettle on our 1st day, thinking ahead that hotel might blame us for it and demand to charge it. He apologised. Overall, the "not human" side of the whole experience was great but not the reverse. Novotel is a brand. Hotel staff must keep up with the brand. I would give 2 star for the hotel services based on my 3D2N stay at Novotel Palembang. ##### NatureTrekkers Stayed 2 nights in Nov 2018 ### 8/10 Good #### Verified traveller Oct 31, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Business Trip Not too bad for a business stay ##### Verified traveller Stayed 2 nights in Oct 2018 ### 10/10 Excellent #### Verified traveller Aug 2, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very pleasant hotel with attentive staff. Even when it is hot, the circular design means that you can walk around in the shade! ##### Verified traveller Stayed 6 nights in Jul 2018 ### 10/10 Excellent #### Verified traveller Jul 31, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic experience The best hotel you can find in Palembang. I would choose over other hotels in Palembang if I have another chance to visit this town. There is not much to see in terms of sightseeing though. I was told the spa offers great service as well even though I didn't have a chance to use it. The room and bathroom were very spacious and clean. ##### Verified traveller Stayed 7 nights in Jul 2018 ### 8/10 Good #### k, 日本 May 14, 2018 Liked: Cleanliness, staff & service, room comfort #### 便利なホテル 初めてのパレンバン旅行でしたが、快適に過ごす事ができました、リゾート地や観光地ではないので、ホテルも少し心配でしたが、部屋も広くアメニティも充実していました。掃除も丁寧にされていました。買い物も徒歩圏内に大型ショッピングセンターがあり、便利です。小さいペットボトルの水は無料だと勘違いしていました。デポジットで15000円ほど支払いがあったのは驚きました。後、せっかくのベランダに椅子などが何もなかったのは残念でした。でも、次回パレンバンに来たときは、やっぱりこのホテルを利用させていただくと思います。いろいろ親切にして頂きありがとうごさいました。 ##### k Stayed 3 nights in May 2018 ### 8/10 Good #### anoymous, malaysia May 2, 2018 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice hotel for relaxation or business stay. Stayed in this hotel twice and will stay again. Reception staff(guy) a bit stiff, no priority given despite being an Accor Plus member to check in early at 12pm, have to wait (excuse- room not ready). Follow up with another lady staff half hour later, then only ok to check in. ##### anoymous Stayed 1 night in Apr 2018 ### 10/10 Excellent #### Verified traveller Apr 27, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastisk service! De ansatte var veldig trivelige. Til å begynne med valgte vi å sjekke inn noen minutter etter at vi kjøpte oppholdet gjennom Hotels, dessverre tok det litt tid da de ikke hadde fått det inn i systemet deres. De tilbydde oppfriskende jus for begge av oss. Vi fikk etter noen minutter beskjed om at rommet var klart, og vi fikk gratis frokost gjennom hotellet. De ansatte ved frokosten elsket oss, og det samme gjorde vi. Jeg og min kompis var veldig pratsomme og fant mye til felles med de ansatte ved frokosten. Takk til dere alle ved frokosten! Jeg ser VELDIG frem til å reise tilbake til samme hotell. I tillegg til trivelig ansatte, så hadde hotellet alt det vi trengte: basseng og treningsstudio. Det var også et kjøpesenter rett ved hotellet, og man skulle trodd at det skulle være en del bråk pga. at vi var så sentrale, men tvert om - hotellet er gigantisk så det var veldig utelukket fra sentrums bråk. ##### Verified traveller ### 8/10 Good #### Verified traveller Apr 27, 2018 Liked: Staff & service Disliked: Room comfort Pelayanan baik , hanya bantalnya sudah harus diganti , kamar mandi perlu lebih diperhatikan lagi kebersihannya. Yang lain baik ##### Verified traveller ### 8/10 Good #### Mohammad Apr 13, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel perlu renov untuk kamar mandi ##### Mohammad ### 6/10 Okay #### Verified traveller Dec 10, 2017 Disliked: Property conditions & facilities, room comfort #### Hotel with garden Room furniture not very well maintained. Hot water for shower was not working well. ##### Verified traveller Stayed 3 nights in Dec 2017 ### 10/10 Excellent #### Verified traveller Jun 15, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 快適なホテル 近くにショッピングモールがあります。 ##### Verified traveller Stayed 1 night in Jun 2017 ## Expedia's Latest Trends ### Hotels > [Padma Resort Ubud](https://www.expedia.ca/Payangan-Hotels-Padma-Resort-Ubud.h11080109.Hotel-Information) > > [Alila Ubud. 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