Outdoor pool

Reviews of Blue Lagoon Inn & Suites

3 out of 5
Blue Lagoon Inn & Suites
Rizal Avenue Extension, Puerto Princesa, Palawan

Reviews

7.6

Good

Rating 10 - Excellent. 32 out of 121 reviews" "
Rating 8 - Good. 51 out of 121 reviews" "
Rating 6 - Okay. 24 out of 121 reviews" "
Rating 4 - Poor. 7 out of 121 reviews" "
Rating 2 - Terrible. 7 out of 121 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Gloria c

Stayed 5 nights in Dec 2023

6/10 Okay

Robert

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Jedie V

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property, very clean and spacious. Food pricing was a bit high but being a resort type it is to be expected. Otherwise worth every penny minus the bad road going to it.
Stayed 2 nights in Sep 2023

8/10 Good

florentina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and shops.

6/10 Okay

MAHJOUB, Doha

Travelled with family
Booked two nights here but had to move to another hotel cos the bed was too small… am not going to detail what happened with the hotel management trying to charge us more for an almost similar room with a bigger bed …I
Stayed 2 nights in Jul 2022

2/10 Terrible

Jon

Travelled with partner
Disliked: Staff & service, amenities
They charged for everything , 20 Pesos for a water, service charge on all meals, internet was terrible. Would NOT go back their again.
Stayed 7 nights in Aug 2022
Response from MJL on Sep 9, 2022
First of all, we would like to thank you for your review, for every review is an opportunity for us to improve our services and to correct misconceptions/misunderstandings. Water by the glass is free of charge, we only charge for distilled water refill of big bottles/water jugs since we also purchase the distilled water that we serve our guests at the restaurant for free; May we clarify that we do not make extra charges for anything else except for the Service Charge in the restaurant which is standard in most restaurants. As for the internet connection, during your stay, it was not just our hotel that was affected by the outage of PLDT, but the entire Puerto Princesa; still we did apologize and do apologize again for the inconvenience brought about by the PLDT outages during the first week of September.We would like to thank you sir for your stay with us and we wish you well.

4/10 Poor

Marietta

Travelled with group
Disliked: Staff & service
Muddy road going to the property needs to be improved.
Stayed 2 nights in Jun 2022

2/10 Terrible

Phil

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is sweet, smiling and fun. Tours are well priced. Airport transport cheap and efficient.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
See my email complaining about this hotel. Still waiting answer from Expedia regarding devolution of fees paid. I paid 12 nights but used only two hours
Stayed 12 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
My room was clean as it could be but in need of repair and had a mouldy odour. Bed was comfortable and aircon worked well. Staff were excellent, friendly and helpful. Location reasonable as could walk to good restaurants, groceries and atms. There was a restaurant onsite however I did not eat there. Value for money.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Designed like a tropical environment with trees and pool
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Horrible customer service and tour!
Our main complaint about this hotel is the unprofessional service in relation to a tour we booked through them. We booked the tour to see the underground caves. We were in the lobby at 6:45 a.m. The driver drove like a mad man for about 1.5 hours through curvy roads. It was a miserable ride. We get there and the place is packed. Our group was #57 in line for a boat. Within about an hour of waiting on the dock many of the boats were coming back in because of rough seas, and the majority of the captains were refusing to go back out. At this point, we just wanted to go back to our hotel. The guide kept saying to wait, because we might get on a boat. If the captains are saying the sea is dangerous, I don't want to get on a boat! We spent the entire day sitting on a hot, uncomfortable dock and never got on a boat to do the tour. Then an ambulance pulls up and is putting an injured lady on a stretcher. We found out one of the boats capsized! The guide tells us at 1:30 there's no chance of getting on a boat, and we could eat lunch now. Many tourists were angry, not hungry, and just wanted to leave. We didn't eat and got back on the uncomfortable shuttle. We got to Blue Lagoon about 4:00 p.m. We were expecting a full refund. We got a partial refund, but still had to pay the driver and guide. We were furious! If they would have told us that morning that the seas were rough and we might not get on a boat, we wouldn't have wasted our only day in Puerto Princesa on a horrible "tour."
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment you arrive the staff are always on hand to assist. Friendly and efficient. All request / queries dealt with promptly . Wish I had booked a longer stay
Stayed 5 nights in Dec 2018

8/10 Good

Melissa, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel if you just need to chill out. Wifi was good to have in room, if you stayed close to the office!! Staff was friendly and helpful. Cheap airport shuttle!! Close to a lot of food places!! Pool was nice too! Thank you!
Stayed 3 nights in Sep 2018

8/10 Good

Ricardo, Nagoya, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfy and I had all I needed
It’s a place to wait for your flight so what you want is relax... very close to the airport it take just few minutes and you can take a tricycle for PHP 30! The pool is very worth...
Stayed 1 night in Sep 2017

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay just off the main strip
We stayed at the blue lagoon in Puerto princessa for 3 nights before heading to port Barton and el nido. It is situated just off the main street for bars and restaurants. Do not let the approach to the hotel down the dirt road put you off! The rooms were all very clean and the air con worked well. We were asked every day if we would like our room cleaned. All staff were very friendly and polite. All drinks, food and trip are charged to the room but are all affordable. The restaurant does decent food too. The only downside the the very limited space around the pool, there was 6 of us but we made it work.

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2018

8/10 Good

JIMMI RENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night stay, before El Nido
Just a overnight stay, before El Nido... The hotel is okay, for that. Rooms standard - breakfast okay too... have some restaurants nearby too 👍
Stayed 1 night in Jan 2018

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Love the pool area. The small rooms need some upkeep.
Stayed 3 nights in Oct 2017

6/10 Okay

Timbo, Australia

Liked: Staff & service
Pool to warm
Standard room was tiny with small double bed. Out of town down dirt road. Pool far to warm to be refreshing. Basic hotel/motel that I would rate 1.5 stars not 3. Staff are helpful and friendly.

8/10 Good

Daniel, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price.
This low priced hotel is on a quiet street not too far from downtown. Rooms are small but nice and clean. Well kept. Good wifi. Desk and restaurant staff are excellent. Very nice swimming pool. Was a great place for our short stay.

10/10 Excellent

Rey, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and close to the airport
I can recommend this accommodation to all as its service and facilities are one of the best and the staff are very friendly and helpful.

8/10 Good

John, Metro Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better if 2 hours extension can be free
I enjoyed swimming in the pool while waiting for my flight. I give them excellent rating since they allowed me to use pool even if I am already checked out.

6/10 Okay

Xuemin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad service with overbooked room
They overbooked the standard room and put me in a dormitory instead. I was forced to accept it as there is no other room left. I requested them to refund me the price difference in for the 2 rooms. They refused and only agree to give me a free breakfast. They said there is free shutter to the airport, but that only starts at 8 am. I had to go to the airport early, they asked me to pay the tricycle myself. There was a lot of argument, but they finally paid for it. The wi-fi there is equal to nothing.There are a lot of connection shows up, but none of them are connectable. I will not choose the hotel again if there is the next time.

8/10 Good

blue collar vac, Washington state

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded
Very clean ,nice, and low price . Excellent staff, very helpful. Secluded from surrounding.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great value stay
Good value location with a pool. Linked tour company provides easy booking of tours.

8/10 Good

Jeffery, his Mom. (world traveller from Canada living in Busan, South Korea)

Liked: Cleanliness, staff & service, room comfort
Puerto Princesa Gem
Blue Lagoon never disappoints. Great service and staff. It's close to the airport and the pool is great. They've always been very welcoming to guests that visit to use the pool and restaurant, which is great if you need a place to entertain friends or family. Great prices here through Hotels.com match local discounted prices.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for 1 day, all things is good with me. But in my room don't have wifi signal. I must go to restaurant to use wifi.

8/10 Good

Roman, Greenville, NC

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel to stay in
I stayed in this hotel for four nights. Overall, I had a good experience. My only complaint has to do with slow and unreliable wifi/internet. Not only one has to be in the lobby area to connect, too many times it does not work. I asked the staff to reset the router several times. Once rest, it worked most of the time, not all the time. A mall is about 15 minutes walk from the hotel. Also Imas vegetarian restaurant, where one can find the best vegetarian food in town, is about 10 minutes walking distance. Very close to the airport.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, the staff were great!
We stayed here for 5 nights, all of the staff were so kind and friendly & all of the restaurants that they recommended were excellent. The hotel is kept immaculately clean and all of the staff that you come into contact with are great. We did the Underground river tour & the Island hopping which were both great. I would highly recommend staying here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jan, Australia

Liked: Staff & service
DECENT HOTEL
It was a pretty decent hotel. The staff were nice. Wifi should also reach the room which should really be improved.

4/10 Poor

Gene

Liked: Property conditions & facilities
Disliked: Room comfort
Could be suoer cute place but the standard room is sterile and tiny like a little jail cell.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gerri, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport and town.
We were met by very friendly accommodating staff. The grounds and pool are well maintained and in excellent condition. Their pictures on the website are a true reflection of the facilities.

4/10 Poor

Curt

Disliked: Staff & service, property conditions & facilities, room comfort
close quarters
No difference in size between a "full" bed and a "double" bed ... pay extra and you get the same bed but with a few more square feet of space in room. Very close to Bureau of Immigration if you need to renew your tourist visa, however.

4/10 Poor

Anastasia, Melbourne

Disliked: Staff & service, property conditions & facilities, room comfort
Good for a short stay
Good for budget accomodation. Room was dated by good size for one person and all I really needed for 1 night

8/10 Good

danilo, Kranj - Slovenija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel near center of town
We was stay in cottage near the pool. Nice cottage with bolcony, yust step from the pool and pleasantness neighbourhood. Excellent choice for this price level.

8/10 Good

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
affordable stay, clean room, friendly and helpful staff

8/10 Good

Jouni, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place a block away from the main road
Hotel was nice, one block from the main road (a little bit dark gravel road). Pool in the middle, nice and clean rooms. Staff helpful and could book tours straight from hotel.

10/10 Excellent

billy and luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bang for you buck in this region
shuttle picked us up at the airport ,and we received a welcome fruit drink as we checked in. everyone was all smiles. the room was small ,however I booked the standard room so it was expected. the AC was new , and worked well. the TV was also new , and reception fine. the internet was available everywhere , however in the room is was hit , and miss. much stronger in the pool , and lobby. the bed was full size but cozy for me and my small wife :) we did need extra pillows which we received upon request. the food was very good , however somewhat pricey. a lot of the local restaurants are also overpriced , so shop around but make sure u eat at Kahlui!!!! the staff was the highlight at the hotel!!! the F+B girls had a great sense of humor. I will stay here again if I'm in Palawan.

10/10 Excellent

Ron , Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blue Lagoon Nights
We stayed for 8 days at Blue Lagoon on our vacation. They are very friendly and professional staff. They have a great Chef Eric to keep up quality and tasty food. Both Filipino & American dishes. It is very well kept & clean. The staff help celebrate my birthday.
View from our room
Many flowers

6/10 Okay

Carina, Liverpool

Hotel for a family getaway
The complimentary shuttle bus to and from airport was highly appreciated.

10/10 Excellent

Nicolas, Kota Kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities
Sea turtle biologists love Blue Lagoon
This was a business stay. Three of us were in town for aerial surveys. Blue Lagoon is now our new "HQ" away from home. We loved being able to dip in the pool after a long hot day, and the staff were great. Food is good, rooms are clean and basic, but have everything you need. Will be booking it for my next ten trips to Puerto!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very neat hotel
overall the hotel is nice. my experience will be spotless if not for the hotell staff who arrange our tours. well let me clarify he didnt arrange it at all.. but thanks to the rest of the staff that help us, our pps experience is still amazing. ill be forgiving and still recommend the place to all my friends. very clean and accomodating. pls ask guest though if they want housekeeping while in their stay :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and location
We love this hotel and the amenities they provide.