Title: Grand Hotel Palau - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hotel Palau Travelers sip coffee in the lush gardens of Grand Hotel Palau, then borrow bikes to explore the local treasures of this central Palau retreat ## Photo gallery for Grand Hotel Palau ![Beach nearby - Grand Hotel Palau (Palau)](https://images.trvl-media.com/lodging/19000000/18320000/18317600/18317523/778de6b9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property grounds - Grand Hotel Palau (Palau)](https://images.trvl-media.com/lodging/19000000/18320000/18317600/18317523/680882f1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Suite, 2 Double Beds, Sea View - Grand Hotel Palau (Palau)](https://images.trvl-media.com/lodging/19000000/18320000/18317600/18317523/10f4c97a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Grand Hotel Palau (Palau)](https://images.trvl-media.com/lodging/19000000/18320000/18317600/18317523/179ee173.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Grand Hotel Palau (Palau)](https://images.trvl-media.com/lodging/19000000/18320000/18317600/18317523/baf36174.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Hotel Palau sits in the heart of Palau, offering a serene garden setting with an inviting coffee shop. Guests relax on the spacious terrace in the sunshine or use the in-room WiFi after exploring nearby attractions. ## Reviews 7.6 Good ## Popular amenities - Free WiFi - Air conditioning - Breakfast available - Parking available - Bar - Room service ## Room options ### Check availability for these dates Tonight [Dec. 25 - Dec. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=18317523&PinnedHotelID=18317523&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=18317523&PinnedHotelID=18317523&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 26 - Dec. 27](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=18317523&PinnedHotelID=18317523&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=18317523&PinnedHotelID=18317523&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=18317523&PinnedHotelID=18317523&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=18317523&PinnedHotelID=18317523&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=18317523&PinnedHotelID=18317523&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=18317523&PinnedHotelID=18317523&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Double or Twin Room ![Double or Twin Room](https://images.trvl-media.com/lodging/19000000/18320000/18317600/18317523/63a52b3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double or Twin Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding Bidet Hair dryer - 215 sq ft - Sleeps 3 - 1 Queen Bed OR 2 Twin Beds ### View all photos for Double Room, Sea View ![Double Room, Sea View](https://images.trvl-media.com/lodging/19000000/18320000/18317600/18317523/cb5b368c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Sea View ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Blackout drapes/curtains Bidet Hair dryer Private bathroom - 215 sq ft - Sea view - Sleeps 2 - 1 Double Bed ### View all photos for Double Room, Balcony, Sea View ![Double Room, Balcony, Sea View](https://images.trvl-media.com/lodging/19000000/18320000/18317600/18317523/27fe137f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Balcony, Sea View 8.0 Very good 6 reviews ### Highlights Balcony Soundproofed Air conditioning Flat-screen TV Premium bedding Blackout drapes/curtains Bidet Hair dryer - 215 sq ft - Sea view - Sleeps 2 - 1 Double Bed ### View all photos for Quadruple Room ![Quadruple Room](https://images.trvl-media.com/lodging/19000000/18320000/18317600/18317523/bd063295.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Blackout drapes/curtains Bidet Hair dryer Private bathroom - 247 sq ft - Sleeps 4 - 1 Double Bed and 1 Twin Bunk Bed ### View all photos for Family Suite, 2 Double Beds, Sea View ![Family Suite, 2 Double Beds, Sea View](https://images.trvl-media.com/lodging/19000000/18320000/18317600/18317523/10f4c97a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 2 Double Beds, Sea View 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Flat-screen TV Separate bedroom Blackout drapes/curtains Premium bedding Bidet Hair dryer - 269 sq ft - 1 bedroom - Sea view - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPalau-Hotels-Grand-Hotel-Palau.h18317523.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPalau-Hotels-Grand-Hotel-Palau.h18317523.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.17652%2C9.38496&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ATRAG9oHBBb0RiHndiSUzxsZtPs=) Via Capo D Orso 100, Palau, SS, 7020 #### What's nearby - Palau Tourism Office \- 6 min walk \- 0.6 km - Palau Harbor \- 8 min walk \- 0.7 km - Palau vecchio \- 11 min walk \- 1.0 km - Salty Wind \- 16 min walk \- 1.4 km - La Sciumara Beach \- 16 min walk \- 1.4 km #### Getting around - Rudalza Station - 38 min drive - Costa Smeralda Airport (OLB) - 56 min drive #### Restaurants - ‪La Vecchia Stazione - ‬12 min walk - ‪Il Molo - ‬5 min walk - ‪Villanova Café - ‬7 min walk - ‪Il Grillo - ‬6 min walk - ‪Isule Surelle - ‬7 min walk ## About this property ### Grand Hotel Palau Property highlights Consider a stay at Grand Hotel Palau and take advantage of a terrace, a coffee shop/cafe, and a garden. In addition to a bar, guests can connect to free in-room WiFi. Other perks include: - Buffet breakfast (surcharge), bike rentals, and self parking (surcharge) - A roundtrip airport shuttle (surcharge), smoke-free premises, and tour/ticket assistance - Concierge services, luggage storage, and a front-desk safe Room features All guestrooms at Grand Hotel Palau include thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. Other amenities include: - Bathrooms with showers and bidets - 32-inch flat-screen TVs with satellite channels - Heating, daily housekeeping, and desks ## Similar properties ![View from property](https://images.trvl-media.com/lodging/2000000/1480000/1476400/1476399/0b747746.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Piccada Palau - Breakfast included - Pet friendly - Parking included - Free WiFi 8.4 Very good 282 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=1476399&PinnedHotelID=1476399&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/5000000/4940000/4936800/4936701/67962e38.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Felix Hotels – Residence Hotel Costa Serena Palau - Pool - Pet friendly - Parking included - Free WiFi 9.0 Wonderful 18 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=4936701&PinnedHotelID=4936701&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach](https://images.trvl-media.com/lodging/92000000/91940000/91936000/91935907/w828h1018x0y0-d611e94d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Smeraldina Resort Santa Teresa di Gallura - 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On private beach - Breakfast included - Pet friendly - Free WiFi 8.8 Excellent 74 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=66258594&PinnedHotelID=66258594&HadPinnedHotel=true®ionId=-1&adults=2) ![Free beach shuttle](https://images.trvl-media.com/lodging/103000000/102570000/102566100/102566068/25da1e71.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### GH Hotel Diana Santa Teresa di Gallura - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 29 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=102566068&PinnedHotelID=102566068&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand, free beach shuttle, sun loungers](https://images.trvl-media.com/lodging/2000000/1630000/1620100/1620062/4e83ddb0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mangia's Sardinia Resort Santa Teresa di Gallura - On private beach - Pool - Breakfast included - All-inclusive 7.4 Good 11 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=1620062&PinnedHotelID=1620062&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden view](https://images.trvl-media.com/lodging/107000000/106880000/106875800/106875778/dd5c9643.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luma Relais de Charme Santa Teresa di Gallura - Free WiFi - Air conditioning - Bar - Housekeeping 10 Exceptional 11 reviews CA $205 CA $226 total includes taxes & fees Dec 26 - Dec 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=106875778&PinnedHotelID=106875778&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/14000000/13070000/13062900/13062832/7d0f91e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Miralonga La Maddalena - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 133 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=13062832&PinnedHotelID=13062832&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Roundtrip airport shuttle (surcharge) - Self parking on site (EUR 8 per stay) - Limited onsite self parking ### Food and drink - Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 15 for adults and EUR 8 for children - A bar/lounge - A coffee shop/cafe - Snack bar/deli ### Things to do - Bicycle rentals - TV in common areas ### Family friendly - Snack bar/deli - Soundproofed rooms ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Grab bar near toilet - Low-height counter and sink - No elevator - Raised toilet seat - Wheelchair accessibility ### More - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning (climate-controlled) - Desk - Heating (climate-controlled) - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 10 PM Minimum check-in age: 18 ### Check-out Check-out before 10 AM Contactless check-out available ### Special check-in instructions The front desk is open daily from 8 AM - 10 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures The property is closed between October 8 and April 22\. ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room Children aged 5 and younger eat free breakfast Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking. - A tax is imposed by the city: From 1 November - 30 April, EUR 2.00 per person, per night. This tax does not apply to children under 12 years of age. - A tax is imposed by the city: From 1 May - 31 October, EUR 3.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately EUR 15 for adults and EUR 8 for children - Self parking fee: EUR 8.00 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number IT090054A1000F3713 ### We should mention This property does not have elevators All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation Only registered guests are allowed in the guestrooms ### Property is also known as Grand Palau Grand Hotel Palau Inn Grand Hotel Palau Palau Grand Hotel Palau Inn Palau ## Frequently asked questions ### Is Grand Hotel Palau pet-friendly? ### How much is parking? ### What time is check-in at Grand Hotel Palau? ### What time is check-out at Grand Hotel Palau? ### Does Grand Hotel Palau provide a shuttle to the airport? ### Where is Grand Hotel Palau located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Hotel Palau Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 7.2 Amenities ### 7.8 Staff & service ### 7.8 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 22 8 - Good 12 6 - Okay 4 4 - Poor 6 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### Kathleen Jacque Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean hotel and good location ##### Kathleen Jacque Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Maria Jun 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place amazing views! ##### Maria Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Lauren Jul 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, smaller room but worked for our family. Staff was extremely welcoming and accommodating. ##### Lauren Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Rachel Jul 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities I really liked the balcony looking out at Palau! It was also conveniently located to food, pharmacies and tour meeting points to explore the beautiful islands of the Maddalena Archipelago! ![](https://a.travel-assets.com/ugc/hotel-reviews/bf5e6086-4ba2-4b5a-ad4c-0a14c4230906-1753611970531.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f42ef415-66b6-4fae-9625-91991c89bcff-1753611970594.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rachel Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Denise Jun 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We stayed 3 notes in Palau. It was an excellent location. We enjoyed a view of the Bay. ##### Denise Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Jeffery Sep 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean room and hotel, walkable to the marina ##### Jeffery Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Yazmin Jun 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel ##### Yazmin Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Loura Lyn Jul 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Walkable, great base, friendly staff! ##### Loura Lyn Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Angela Oct 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room we had was overlooking the port with a large balcony. It was uphill so we had a good passaggiata walking to town for dinner and back. There is no elevator so be prepared to carry luggage up a winding wooden staircase. There is an upper parking lot where you can put your luggage to avoid the staircase if the fire door is open. ##### Angela Stayed 1 night in Sep 2025 ### 8/10 Good #### Paola Aug 17, 2025 Liked: Staff & service Is a nice 3 star property in a middle class neighborhood. Had issues finding it due to wrong address on Expidia app. Bed was uncomfortable and everything else was humble. The best thing about the hotel “ B&B” is the View and the Front Desk manager who was exceptionally helpful and friendly 💖💖💖 ##### Paola Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Sofia Aug 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very convenient Our visit to Sardinia was very pleasant and the welcoming atmosphere of the hotel was nice Adeel was at the reception desk and the way he greeted us and shared the information was very pleasant and friendly After a long drive from Olbia airport to Palau our accommodation was quite lovely as we were able to check in fast and easy fashion The room was very clean and comfortable with amazing views overlooking the beach and the port of Palau The convenient location was a great spot for walking to the city center for shopping and dining. Also to enjoy the free beaches and to get to the ferry and enjoy the activities!!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/655912bd-b1a5-4d7b-a0cd-353f2c12913a-1754905318475.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sofia Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### Blake Sep 9, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Property and rooms in disrepair. The rating definitely does not reflect the condition. Staff was extremely rude. The blankets were dirty and I was told they didn’t have any clean ones. ##### Blake Stayed 1 night in Sep 2025 ### 4/10 Poor #### james Oct 5, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities This hotel had the worst lumpy pillows. Imagine sleeping on mushy baseballs. We asked for another pillow only to be told that they don’t have any extras. We also asked for an extra towel also to be told that there are no extras. Additionally, they light the outside of the hotel at night , so there’s a spotlight right into the window all night. The light blocking curtain doesn’t really help. The room also had ants. ##### james Stayed 9 nights in Sep 2025 ### 4/10 Poor #### Terkel Aug 3, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### Way too pricy Really outdated rooms, very small, broken balcony chairs, mould in shower and therefore way too expensive ##### Terkel Stayed 1 night in Aug 2025 ### 8/10 Good #### Liliana Yaroslavivna Jul 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities \- ##### Liliana Yaroslavivna Stayed 4 nights in Jun 2025 ### 2/10 Terrible #### Mandy Jul 6, 2025 Liked: Cleanliness Disliked: Staff & service, room comfort We were there for 3 days and the bed and pillows were very uncomfortable . We asked for new pillows and they wanted to charge us . The staff were very unfriendly ##### Mandy Stayed 3 nights in Jul 2025 ### 2/10 Terrible #### Stephen Jul 6, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### Avoid disappointment stay elsewhere This was a disappointing stay. Reception staff were unfriendly, did not help with luggage. Worse still the main reception person was smoking a shisha pipe in the common areas and in another occasion was picking the skin off his feet in the customer area . Ash trays were left with cigarette butts. There is no lift and the stairs to the next floor are dangerous, there’s no hand rail except for the last few steps. The stair asr made of recycled timber and have a number of holes in them. The beds were hard and very uncomfortable. The hotel is up quite a steep hill and a distance from the main part of town it would be difficult without a car . I cannot understand how this is rated as 4 star I don’t know how hotels.com is aligned with this property ##### Stephen Stayed 3 nights in Jul 2025 ### 2/10 Terrible #### ROBERTO Sep 17, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is an absolute scam, and it nearly ruined our entire experience in Sardinia. From the very beginning, it was nothing but misrepresentation. We booked through Expedia, where the hotel falsely advertised its location as being on one of the main roads of Palau. In reality, it sits far up a steep hill, inconvenient and nearly impossible to reach on foot. We specifically chose this property because it claimed to be a 4-star hotel. Let me be clear: this place doesn’t even meet the standards of a basic bed and breakfast. From the moment we checked in, it was obvious the hotel was severely understaffed, neglected, and almost deserted. We paid for a room with an ocean view and were told we’d been “upgraded” to a newly renovated section. Any excitement was quickly crushed when we realized what that actually meant: dragging our suitcases up two uneven flights of stairs, going outside the main building, climbing more stairs, then hauling luggage over rocks before reaching a room that looked nothing like a 4-star accommodation. The room was bare, furnished with what looked like cheap IKEA furniture, unfinished bathrooms, patchy walls, and spider webs covering the ceiling. Unfortunately, things only got worse with breakfast. It was a complete joke. Service lasted only two hours in the morning because the same staff members responsible for cleaning rooms were also in charge of running breakfast. The food selection was extremely poor, with questionable quality. ![](https://a.travel-assets.com/ugc/hotel-reviews/b557afee-92ba-41ae-8ebe-bbc76a3bbefc-1758078431198.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8b10ecbb-38b0-4a42-8510-16453ef795d9-1758078431305.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/794f2ed1-792b-475e-ac3a-85ebf4cf7aac-1758078431418.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/890200f5-defd-4508-9aaa-b4d81542375a-1758078431693.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ROBERTO Stayed 3 nights in Aug 2025 ### 4/10 Poor #### florence Oct 18, 2025 Liked: Cleanliness Disliked: Amenities Chambre tres mal insonorisee. Moisissure au plafond.salle de bain avec equipements a réparer. Rouille dans la douche Pas de placard dans la sdb. Jours constant dans la chambre. Cet hotel est plus un 2 étoiles. Ne ressemble en rien a un 4 etoiles. Pas de parking ,juste 5 places devant . Pas d ascenseur, pas de restaurant ni collation ni distributeur. Point positifs propre, jolie vue sur palau. ![Plafond logement](https://a.travel-assets.com/ugc/hotel-reviews/21d0db49-709f-49ab-b8ef-cf3f45347b96-1760768241538.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Rideau déchiré ](https://a.travel-assets.com/ugc/hotel-reviews/b8eb6a8f-80c2-465c-beb8-5d06d761e147-1760768241633.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Flexible de douche rouillé](https://a.travel-assets.com/ugc/hotel-reviews/ab4514d1-6f4e-4bf4-b6f7-c5bdcef60d34-1760768241530.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/701925e7-28cc-4b7b-a007-f8e0e0098e55-1760768241870.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### florence Stayed 6 nights in Oct 2025 ### 8/10 Good #### Jutta Oct 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Frühstücksservice kann noch verbessert werden ##### Jutta Stayed 7 nights in Oct 2025 ### 2/10 Terrible #### Malika Sep 22, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Accueil désagréable et rude à la réception, tarif parking incorrect par rapport à celui annoncé par hôtel.com. L’hôtel est situé en haut d’une côte non éclairée la nuit, et chambre située dans le 2eme bâtiment encore plus haut. Il faut s’assurer de ne rien oublier dans sa chambre avant de partir car la montée est raide et il n’y a pas d’ascenseur dans les 2 bâtiments. L’hôtel envoie chaque jour à 5h du matin un mail : check-in de 15h à 22h, check-out à 10h précises sinon des frais sont appliqués, et un message pour réserver des excursions à la réception, bien qu’ils n’aient aucun plan de la ville à proposer. La taxe de séjour est la plus chère que j’ai payée en Sardaigne, 3,5€/jour ! Un hôtel 4\* qui n’en mérite que 2, pas de cintre dans la chambre, réfrigérateur qui ne refroidit rien, climatisation trop bruyante, clé de chambre simple attention au doublette, et pas de coffre-fort dans la chambre. Pour moi ce n’est pas un 4 étoiles ! Très déçue, j’avais réservé 5 nuits, et annulé 2 😅 car je m’imaginais un super 4\*. Bien que j’ai vu des commentaires mitigés, j’ai tenté l’expérience très décevante ! PS : vue mer partielle, c’est le 1er bâtiment qui cache la vue au 2ème. PDJ pas testé car si c’est pour être mal reçue autant s’en passer (super boulangerie/pâtisserie et personnel sympa à Palau), il demande votre carte de crédit car il affirme que APPLE PAY ne fonctionne pas, je l’ai utilise et ça fonctionne très bien 😁. Reçu encore un mail pour revenir dans l’hôtel, JAMAIS ! 👎 ![](https://a.travel-assets.com/ugc/hotel-reviews/d7781424-c6d1-4968-bc2c-9fba7f22e519-1758562856644.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/92be79c7-a24c-4918-9d05-583e5db49654-1758562858867.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2db13c5d-09b9-489f-b4dc-c84ecaccc7b1-1758562858468.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ec114a70-d532-40cf-a340-971d4758edc2-1758562857495.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Malika Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Alicia Sep 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quel bel accueil dans ce spendide grand hôtel ! Idéal pour un séjour à Palau où l'on souhaite profiter du cadre époustouflant, du confort de l'hébergement et de la proximité avec les plages, le centre-ville, le port et bien d'autres sites touristiques (à quelques minutes à pieds). Je recommande chaleureusement cet établissement et remercie Ronex pour son professionnalisme et sa gentillesse. Au plaisir et bonne continuation ! ![](https://a.travel-assets.com/ugc/hotel-reviews/da5fa527-710a-4756-9602-74eb4671d44a-1758347944207.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d3a7d534-79c3-46ba-8e36-fe600c6b76c6-1758347942222.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fb44382d-689c-4dc6-98dd-24653eff1da3-1758348011235.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alicia Stayed 3 nights in Sep 2025 ### 8/10 Good #### Verified traveller Aug 20, 2025 Liked: Cleanliness, staff & service, room comfort #### Manutenção do hotel começou a ser deixada de lado Tinha tudo para ser excelente, exceto a maçaneta da porta do quarto, que saiu na nossa mão. E aparenta ser um problema antigo que não é resolvido, mas arrumado com desleixo, apenas para fingir que dão importância ao hóspede. Havia muita dificuldade para fechar a porta do quarto, pela falta da maçaneta, e o cofre não funcionava ##### Verified traveller Stayed 2 nights in Aug 2025 ### 8/10 Good #### Léanne Aug 12, 2025 Liked: Cleanliness, staff & service La nourriture était bonne, l’emplacement idéal pour se promener sans la voiture ##### Léanne Stayed 1 night in Jul 2025 ### 6/10 Okay #### Mario Jul 31, 2025 Liked: Cleanliness, staff & service Frigidaire non fonctionnel et douche ayant besoin de nettoyage plus approfondi. Petit déjeuner basique (pas d’œuf après 45 minutes le 2e jour). Belle vue et tranquille. ##### Mario Stayed 2 nights in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Italiana Hotels Cosenza](https://www.expedia.ca/Cosenza-Hotels-Italiana-Hotels-Cosenza.h1187073.Hotel-Information) > > [Hotel Le Fioriere](https://www.expedia.ca/Praiano-Hotels-Hotel-Le-Fioriere.h1897502.Hotel-Information) > > [Grotta Giusti Thermal Spa Resort Tuscany, Autograph Collection](https://www.expedia.ca/Monsummano-Terme-Hotels-Grotta-Giusti-Thermal-Spa-Resort-Tuscany.h904294.Hotel-Information) > > [Hotel Minerva](https://www.expedia.ca/Sorrento-Hotels-Hotel-Minerva.h1077134.Hotel-Information) > > [Santa Caterina](https://www.expedia.ca/Amalfi-Hotels-Santa-Caterina.h2541496.Hotel-Information) > > [Hotel Chalet Al Foss](https://www.expedia.ca/Vermiglio-Hotels-Hotel-Chalet-Al-Foss.h9810090.Hotel-Information) > > [Hotel Miramalfi](https://www.expedia.ca/Amalfi-Hotels-Hotel-Miramalfi.h1130642.Hotel-Information) > > [Monastero Santa Rosa Hotel & Spa](https://www.expedia.ca/Conca-Dei-Marini-Hotels-Monastero-Santa-Rosa-Hotel-Spa.h4959841.Hotel-Information) > > [Grand Hotel Flora](https://www.expedia.ca/Sorrento-Hotels-Grand-Hotel-Flora.h919640.Hotel-Information) > > [Hilton Sorrento Palace](https://www.expedia.ca/Sorrento-Hotels-Hilton-Sorrento-Palace.h791135.Hotel-Information) > > [Cristina Hotel](https://www.expedia.ca/SantAgnello-Hotels-Cristina-Hotel.h16729.Hotel-Information) > > [Anantara Convento di Amalfi Grand Hotel](https://www.expedia.ca/Amalfi-Hotels-NH-Collection-Grand-Hotel-Convento-Di-Amalfi.h2885039.Hotel-Information) > > [Majestic Palace Hotel](https://www.expedia.ca/SantAgnello-Hotels-Majestic-Palace-Hotel.h45862.Hotel-Information) > > [Verdura Resort](https://www.expedia.ca/Sciacca-Hotels-Verdura-Resort.h2512326.Hotel-Information) > > [Caruso, A Belmond Hotel, Amalfi Coast](https://www.expedia.ca/Ravello-Hotels-Caruso.h1129096.Hotel-Information) > > [Hotel Mary](https://www.expedia.ca/Vico-Equense-Hotels-Hotel-Mary.h4947835.Hotel-Information) > > [Hotel Marina Riviera](https://www.expedia.ca/Amalfi-Hotels-Hotel-Marina-Riviera.h1419029.Hotel-Information) > > [Hotel Margherita](https://www.expedia.ca/Praiano-Hotels-Hotel-Margherita.h915378.Hotel-Information) > > [Hotel Porto Roca](https://www.expedia.ca/Monterosso-Al-Mare-Hotels-Hotel-Porto-Roca.h5175930.Hotel-Information) > > [Villa Manning Relais](https://www.expedia.ca/Sorrento-Hotels-Villa-Manning-Relais.h21971579.Hotel-Information) > > [Grand Palladium Sicilia Resort & Spa ](https://www.expedia.ca/Campofelice-Di-Roccella-Hotels-Grand-Palladium-Sicilia-Resort-Spa-All-Inclusive.h2032217.Hotel-Information) > > [Castello Di Vicarello](https://www.expedia.ca/Cinigiano-Hotels-Castello-Di-Vicarello.h1760188.Hotel-Information) > > [Residence Panoramic](https://www.expedia.ca/Maiori-Hotels-Residence-Hotel-Panoramic.h44539994.Hotel-Information) > > [Altafiumara Resort & Spa](https://www.expedia.ca/Villa-San-Giovanni-Hotels-Altafiumara-Resort-Spa.h1366348.Hotel-Information) > > [UNA Hotels Capotaormina](https://www.expedia.ca/Taormina-Hotels-UNAHOTELS-Capotaormina.h22100.Hotel-Information) > > [Hotel de La Ville](https://www.expedia.ca/Civitavecchia-Hotels-Hotel-De-La-Ville.h921822.Hotel-Information) > > [Grand Hotel Excelsior Amalfi](https://www.expedia.ca/Amalfi-Hotels-Grand-Hotel-Excelsior-Amalfi.h1105705.Hotel-Information) > > [Hotel San Giorgio](https://www.expedia.ca/Civitavecchia-Hotels-Hotel-San-Giorgio.h1709306.Hotel-Information) > > [Hilton Lake Como](https://www.expedia.ca/Como-Hotels-Hilton-Lake-Como.h17246644.Hotel-Information)