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Reviews of Harrah's Metropolis Hotel & Casino

3.5 out of 5
Harrah's Metropolis Hotel & Casino
100 E Front St, Metropolis, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 503 out of 1000 reviews" "
Rating 8 - Good. 263 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to supermuseum and shops. Great river view.
Stayed 1 night in Apr 2024
Response from Carla on Apr 11, 2024
Hi Karen, Thank you for visiting us! We are thrilled you had a great time and look forward to seeing you again soon.

8/10 Good

Nicole

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very nice hotel and rooms. However, aside from the casino, the town doesn't offer much for activities. Tons of fast food, but not much else.
Stayed 1 night in Apr 2024
Response from Carla on Apr 9, 2024
Hi Nicole, Thank you for the review. We are excited to see you enjoyed the visit and look forward to seeing you again.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carla on Apr 1, 2024
Hi Judy, Thank you for the review! We are thrilled to see you enjoyed the visit and look forward to the next time.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable hotel with nice staff
Stayed 2 nights in Mar 2024
Response from Carla on Mar 27, 2024
Hi Charles, Thank you for the review! We are thrilled to see you enjoyed the stay and look forward to seeing you again soon.

4/10 Poor

Charles

Disliked: Amenities, property conditions & facilities
If you have ever been to a decent casino this place will be a disappointment. Table games are ok. Slots are crazy tight. Talked to a few locals that said the slots are well known for being a horrible gamble. A couple of ppl said that the gas stations in the area have a much better pay out. I will never return.
Stayed 2 nights in Mar 2024
Response from Carla on Mar 25, 2024
Hi Charles, We hope to welcome you back soon and you are a BIG winner!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Carla on Mar 18, 2024
Hi Bonnie, Thank you for the review! We are thrilled you had a great time and look forward to the next visit.

6/10 Okay

Nancie, NORTH FORT MYERS

Liked: Cleanliness, staff & service, property conditions & facilities
Room was beautiful. But no dining service M-Th. I was hoping to get a reasonably priced casino prime rib and:1) there was no prime rib on Sun night, and 2) even if there were, it woukd have been $46! Had a pricey lower cost meal, no breakfst options in the morning. Disappointed.
Stayed 1 night in Mar 2024
Response from Carla on Mar 15, 2024
Hi, We apologize for the experience. Bridges Dining Company is open Thursday - Sunday for brunch, lunch, and dinner. Also, Riverfront Grill is open Friday - Wednesday for lunch and dinner. We have passed along the concern regarding the prime rib to the Food & Beverage department.

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms , nice staff , will stay again!
Stayed 1 night in Mar 2024
Response from Carla on Mar 11, 2024
Hi Brandy, Thank you for the amazing review! We are excited to see you enjoyed the visit and look forward to the next time.

8/10 Good

Johnny

Travelled with partner
Liked: Cleanliness
Everything was ok no problems
Stayed 1 night in Feb 2024
Response from Carla on Feb 21, 2024
Hi, Thank you for staying with us! We appreciate the review and look forward to seeing you again soon.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The layout of the room was very spacious and well thought out!
Stayed 1 night in Feb 2024
Response from Carla on Feb 21, 2024
Hi Michelle, Thank you for the review! We are thrilled to see you enjoyed the visit and we can't wait to welcome you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Its on the Missouri river. Metropolis has great historic downtown close by too.
Stayed 1 night in Jan 2024
Response from Carla on Feb 21, 2024
Hi David, Thank you for the review! We are thrilled to see you enjoyed the stay and look forward to your return.

10/10 Excellent

Tandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Harrahs is a nice place to stay.
Stayed 1 night in Feb 2024
Response from Carla on Feb 21, 2024
Hi Tandy, Thank you so much for the review. We are excited you had a great time and we can't wait to see you again.

6/10 Okay

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carla on Feb 21, 2024
Hi Justin, Thank you for staying with us! We hope you had a great time and we look forward to seeing you again soon.

8/10 Good

James

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Carla on Feb 21, 2024
Hi James, Thank you for the review! We are excited to see you had a great visit and we look forward to welcoming you back soon.

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice size and neat
Stayed 1 night in Feb 2024
Response from Carla Fiers on Feb 5, 2024
Hi, Thank you for the amazing review! We are thrilled to see you enjoyed the visit and look forward to seeing you again soon!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carla Fiers on Feb 5, 2024
Thank you for your review, Karen. We appreciate your feedback and are glad to hear that you had a positive experience with us.

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Carla on Feb 1, 2024
Hi Karen, Thank you so much for staying with us! We are thrilled to see you enjoyed the visit and look forward to seeing you again very soon.

10/10 Excellent

Les

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carla on Jan 22, 2024
Thank you for your positive review, Les! We appreciate your feedback and are glad to hear that you had a great experience at Harrah's Metropolis.

2/10 Terrible

Rusty

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Clarence at the front desk was very rude and disrespectful. Stood at front desk over 45 minutes waiting to check in with no help. Asked to speak with the manager and Clarence refused to go get him for me. Finally told Clarence to cancel my reservation and he started “go on line and do it yourself”. After leaving called to speak with the manager and his attitude was no better. Would never stay at this establishment
Stayed 1 night in Jan 2024
Response from Carla on Jan 19, 2024
Hi, We apologize for the experience and will correct this concern. We hope to welcome you back soon and you have a great time.

8/10 Good

roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room... I'll definitely stay again
Stayed 1 night in Jan 2024
Response from Carla on Jan 15, 2024
Hi Roger, Thank you for staying with us! We are thrilled to see you enjoyed the visit and can't wait to see you again.

10/10 Excellent

Paul, Menomonee Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine very nice room
Stayed 1 night in Jan 2024
Response from Carla on Jan 12, 2024
Hi Paul, Thank you for staying with us! We appreciate the review and look forward to seeing you again soon.

8/10 Good

Randy

Stayed 1 night in Jan 2024
Response from Carla on Jan 12, 2024
Hi Randy, Thank you for staying with us! We appreciate the review and look forward to seeing you again soon.

6/10 Okay

Kristy

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Carla on Jan 12, 2024
Hi Kristy, Thank you for staying with us! We are happy you enjoyed the visit and look forward to welcoming you back soon.

4/10 Poor

Thomas, Brentwood

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Pretty basic all around
Stayed 1 night in Jan 2024
Response from Carla on Jan 10, 2024
Hi, Thank you for staying with us! We apologize for the experience and hope on the visit you have a wonderful time.

4/10 Poor

Rebekah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Carla on Jan 10, 2024
Hi, We apologize for the experience and hope on the next visit you have a great time.

8/10 Good

Penny

Stayed 1 night in Jan 2024
Response from Carla on Jan 10, 2024
Hi, Thank you for staying with us! We can't wait to see you again!

10/10 Excellent

theron

Travelled with partner
Stayed 1 night in Jan 2024
Response from Carla Fiers on Jan 9, 2024
Hi, Thank you for the review! We are thrilled to see you enjoyed the visit and look forward to seeing you again soon.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Carla on Jan 10, 2024
Hi, Thank you for staying with us! We can't wait to see you again!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the price. The room was clean. Updated and comfortable. Didnt like lack of open eating options and when staff was told of coffee being out in lobby they could not have cared less.
Stayed 1 night in Dec 2023
Response from Carla Fiers on Jan 2, 2024
Hi Kathy, Thank you for the review and we apologize for the experience. I have passed along your concerns to the leadership team and we'll work to correct them. We look forward to seeing you again soon.

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla Fiers on Dec 19, 2023
Thank you for your positive review, Eric! We appreciate your feedback and are glad to hear that you had a great experience at Harrah's Metropolis.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from Carla on Jan 10, 2024
Hi, Thank you for staying with us! We can't wait to see you again!

8/10 Good

Lindsey

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Carla on Jan 10, 2024
Hi, Thank you for staying with us! We can't wait to see you again!

8/10 Good

Robert

Liked: Staff & service, room comfort
Good service
Rooms can use a refresh
Stayed 1 night in Nov 2023
Response from Carla on Nov 21, 2023
Hi, Thank you for the review. We have passed your concerns on to the leadership team and we'll work to correct them. We hope to welcome you back soon and you have a great time.

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2023
Response from Carla on Nov 16, 2023
Hi, Thank you for staying with us! We appreciate the review and can't wait to see you again!

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2023
Response from Carla on Nov 13, 2023
Hi, Thank you for staying with us! We appreciate the review and look forward to seeing you again soon!

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, property conditions & facilities
No maid service which we weren’t told about when checking in. Some peeling wallpaper in bathroom but Therese a very nice room.
Stayed 2 nights in Nov 2023
Response from Carla on Nov 10, 2023
Hi, Thank you for the review. We apologize for the experience and we have passed these concerns on to the hotel leadership team. We hope to welcome you back soon and you have a great time.

10/10 Excellent

RAHUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel , small casino. Restaurant has limited menu , but good food and excellent service. Nothing else to do in the area
Stayed 1 night in Oct 2023
Response from Carla on Oct 31, 2023
Hi, Thank you for staying with us! We appreciate the review and look forward to seeing you again very soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carla on Oct 30, 2023
Hi Joshua, Thank you for the wonderful review! Come back and see us very soon!

10/10 Excellent

Perla

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here while traveling from Nebraska to Tennessee and vice versa. We Love it here :)
Stayed 1 night in Oct 2023
Response from Carla on Oct 30, 2023
Hi Perla, We are thrilled you had a wonderful time visiting us! We can't wait until you come back!

8/10 Good

Lisa

Stayed 1 night in Oct 2023
Response from Carla on Nov 16, 2023
Hi, Thank you for staying with us! We look forward to seeing you again soon.

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carla on Oct 30, 2023
Hi Gregory, Thank you so much for the great review! We are excited to see you enjoyed the stay and can't wait for the next time!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Carla on Oct 30, 2023
Hi, Thank you for the amazing review! We appreciate you coming to see us and look forward to the next time.

4/10 Poor

Kendra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy!
Very disappointing. First room was on the 3rd floor. As soon as you stepped out of the elevator the smoke smell hit you. Our room was filthy, floor not vacuumed, dusty, nicotine stsins on the walls. Mind you this qas a non-smoking room. What they did was turn their old smoking floor into non-smoking without painting, ckeaning floor or anything. Went to ask for new room and at first she said there was nothing she could do but thus was a Monday night with barely any cars in the parking lot. Probably due to booking through a 3rd party they give you their worst rooms. Finally another front desk gentleman said he could move us to the 7th floor. Carpet was still stained and hallways gross but didn’t wreak of smoke at least. Will never stay here again.
Stayed 1 night in Oct 2023
Response from Carla on Oct 25, 2023
Hi, We apologize for the experience and have passed this concern on to the hotel leadership team to look into. We do not want our guests to have a negative experience and we will work to correct this issue. Again, we apologize and hope to welcome you back soon.

6/10 Okay

Byron

Stayed 1 night in Oct 2023
Response from Carla on Oct 19, 2023
Hi, Thank you for staying with us! We apologize for the experience and hope to welcome you back again soon.

2/10 Terrible

Mike

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carla on Oct 16, 2023
Hi, Thank you for staying with us! We hope to welcome you back soon and you have a great time!

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room wish better restaurant available.
Stayed 1 night in Oct 2023
Response from Carla on Oct 11, 2023
Hi, Thank you for the review. We hope to welcome you back soon and you have a wonderful time!

4/10 Poor

shandale

I was disappointed. No complimentary water in the room. No room service. This was a short, quick getaway foe my hsband and I and we werent impressed
Stayed 1 night in Oct 2023
Response from Carla on Oct 9, 2023
Hi, Thank you for the review. We apologize for the experience and hope that on the next visit, you have a wonderful time.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Carla on Oct 5, 2023
Hi Richard, Thank you for the review! We are excited to see you enjoyed the stay and can't wait to welcome you back.

10/10 Excellent

GERALD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel/ Casino to stop overnight on way to Nashville.
Stayed 1 night in Oct 2023
Response from Carla on Oct 3, 2023
Hi, Thank you for staying with us! We are excited to see you enjoyed the visit and can't wait for the next time!