Bar (on property)

Reviews of Vila Gale Collection Palacio dos Arcos

5 out of 5
Vila Gale Collection Palacio dos Arcos
Largo Conde das Alcacovas, 3, Oeiras

Reviews

9.6

Exceptional

Rating 10 - Excellent. 324 out of 411 reviews" "
Rating 8 - Good. 74 out of 411 reviews" "
Rating 6 - Okay. 10 out of 411 reviews" "
Rating 4 - Poor. 2 out of 411 reviews" "
Rating 2 - Terrible. 1 out of 411 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fernanda, Berkhamsted

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! Great for business or just holidays with the family
Stayed 6 nights in Feb 2024
Response from Alexandre Castro - Manager on Mar 2, 2024
Dear Fernanda,It was a great pleasure for us to welcome you to the Vila Galé Collection Palácio dos Arcos. We are very proud to know that you enjoyed a memorable stay at our company and in particular the services of our team with whom I had the pleasure of sharing your comments. We hope to be able to welcome you again soon at our Hotel or in one of our 42 units in Portugal, Cuba or Brazil, on the beach, in the countryside or in the city center, always close to you.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property, Friendly and very professional staff! Super comfortable beds and delicious breakfast! Can’t wait to come back! Thank you for everything!
Stayed 3 nights in Jan 2024
Response from Alexandre Castro (Manager) on Feb 11, 2024
Dear Lori, It was a great pleasure for us to welcome you to the Vila Galé Collection Palácio dos Arcos. We are very proud to know that you enjoyed a memorable stay in our company and that you particularly liked the rooms, the breakfast, as well as the services of our team with whom I had the pleasure of sharing your comments. We hope to have the pleasure of welcoming you again soon at Vila Galé Collection Palácio dos Arcos or in one of our 42 units in Portugal, Cuba or in Brazil, on the beach, in the countryside or in the town center, always close to you. Best Regards

10/10 Excellent

Jesper

Stayed 4 nights in Nov 2023
Response from Alexandre Castro (Manager) on Jan 10, 2024
Estimado Jesper,Não há palavras que descrevam a nossa satisfação por um feedback tão positivo. É realmente com imenso prazer que lemos os seus comentários e esperamos continuar a recebe-lo no nosso Hotel e proporciona-lhe mais momentos como os que viveu aqui no Vila Galé Collection Palácio dos Arcos. Esperamos no futuro voltar a recebê-lo no nosso hotel.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alexandre Castro (Manager) on Jan 10, 2024
Estimado Sr. José,Foi para nós um enorme prazer poder recebê-los no Vila Galé Collection Palácio dos Arcos.Ficamos muito orgulhosos por saber que desfrutaram de uma estadia memorável na nossa companhia.Muito obrigado pela recomendação do Vila Galé Collection Palácio dos Arcos. Esperamos poder recebê-los de novo e em breve no nosso Hotel ou numa das nossas 42 unidades em Portugal, Brasil e Cuba na praia, no campo ou na cidade, sempre perto de si.

8/10 Good

himanshu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel with five star label
Positives : check in was smooth, the indoor pool was very nice and well Maintained. Room was clean . Breakfast was average Negatives : room lacked basic amenities, no hair dryer , makeup remover wipes would be nice touch . It felt very basic even though we were told that our room Was in upgraded section of hotel .
Stayed 1 night in Oct 2023

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and character of the main building
Stayed 6 nights in Oct 2023

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with very helpful and friendly staff. Close to train station into central Lisbon, three minutes walk.
Stayed 4 nights in Sep 2023
Response from Alexandre Castro (Manager) on Sep 11, 2023
Dear Guest,Thank you for sharing your excellent experience with fellow travellers, we offer you our gratitude. We are extremely delighted to hear that your stay with us was beyond expectations, from the dedicated staff, to the stunning location that we have the pleasure to have.We certainly cannot wait to welcome you back soon.Best Regards

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish stay - great pool and view to the sea
Stayed 2 nights in Sep 2023
Response from Alexandre Castro (Manager) on Sep 11, 2023
Dear Guest,Thank you for taking the time to post such a fantastic review regarding your recent stay at Vila Galé Collection Palácio dos Arcos and share it with other travelers.We were delighted to learn you had a very enjoyable time with us!Thank you for your very kind comments regarding our pool areas, hotel facilities and location.We hope to have the opportunity to welcome you back to our Hotel.Best regards

10/10 Excellent

Pethrow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel with helpful, polite and attentive staff, always available to support you. The hotel is within a local residential neighbourhood but feels quiet, private and has an attractive garden with a clean and pleasant poolside area. There is also an indoor pool and spa with a very simple gym. The room was spacious and clean with a very comfortable bed. Top quality breakfast with good service and lots of choice. There are local restaurants nearby outside the hotel that we found (in July 2023) to be of extremely good value and high quality. We would suggest Tasquinha Da Vila for a great meal. Nearest train station is a 5 min walk where you can catch a suburban train into central Lisbon with a journey time of 20 mins. We found buying the viva viagem card useful for frequent trips in and out of the city.
Stayed 4 nights in Jul 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite hotel.
Great hotel set in its own attractive garden. Convenient location for travel and restaurants. Staff always excellent. Arranged transfer from Lisbon airport for us, 4 adults and a toddler needing a child seat, which was very helpful. In fact, hotel and staff are very welcoming of children. Stayed 5 times now and never disappointed. Going to book our 6th stay later this year.
Stayed 6 nights in Jul 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent place thoroughly recommend it
Stayed 3 nights in Jul 2023

10/10 Excellent

Lucianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have just returned from an amazing stay at this Hotel. The staff were all very friendly and very helpful. The Hotel is in an area that doesnt have very much around it so you need to travel to other areas for eating out. But this Hotel is in the ideal location for traveling into Lisbon and other tourist locations. It is also perfect for spending a day by the pool. I only had dinner once in the hotel restaurant and it was wonderful the food was amazing.
Stayed 6 nights in Jun 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right by the sea
Stayed 3 nights in Jun 2023

10/10 Excellent

M Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing historic hotel in good location by the Atlantic.
Stayed 3 nights in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from José Louzã Henriques - Hotel Manager on Apr 15, 2023
Exma. Sr. Luísa,Agradecemos a sua excelente avaliação sobre o nosso hotel.Esperamos recebê-la novamente em breve.Com os melhores cumprimentos,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from José Louzã Henriques - Hotel Manager on Feb 8, 2023
Dear Guest,We are sorry that your stay did not meet your expectations.We hope to have the opportunity of welcome you back.Best regards,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from José Louzã Henriques - Hotel Manager on Feb 8, 2023
Dear Guest,Thank you for your wonderful review about our hotel.We hope to see you again soon.Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from José Louzã Henriques - Hotel Manager on Feb 8, 2023
Dear Guest,Thank your for your wonderful review about our hotel.We hope to see you again soon.Best regards,

10/10 Excellent

Patrick M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well kept, and relatively new. Beautiful pool and great breakfast. Best hotel in Oeiras for the money.
Stayed 2 nights in Aug 2022
Response from José Louzã Henriques - Hotel Manager on Sep 1, 2022
Dear Mr. Patrick,Thank you for your kind words about our hotel.Our team works hard daily to satisfy all of our clients' needs.We hope to see you again soon.Best regards,

4/10 Poor

rebecca

Travelled with group
Disliked: Staff & service, room comfort
Nickel and dime you to death
We booked this stay and were excited for the trip. The hotel exterior is gorgeous and interior is ok. The hotel rooms are very dated. I was shocked by the cost for a 3rd person. I believe it was a 30% fee and they just gave us the couch bed. They did not provide us with a blanket or pillow for the couch bed. They provided just 2 nespresso pods (for 3 adults) and charged us for the 3rd even tho we had paid hundreds of dollars for someone to sleep on a crappy couch bed. They didn’t provide the 3rd robe, towel or any other amenities. Our first night we called the front desk and told them our AC was not working. They kept coming to the room and telling us it was - when it very clearly wasn’t and you could stand in front of the vent to see it not work. Finally someone came at 3:30am and agreed it wasn’t working and said they were saying it was working “cause they didn’t know what else to do”. They offered to move us to another room the following day. Overall I would give our experience there a 1 out of 5. I asked the front desk to work with me on the charges and they said the manager would call me- never did. Don’t recommend staying here at all.
Stayed 3 nights in Jun 2022
Response from José Louzã Henriques - Hotel Manager on Sep 1, 2022
Dear Mrs. Rebecca,Thank you for your review about our hotel.Our hotel is palace from the XV century, but it was totally renewed in 2013. The room where you stayed is in the new building and it is totally modern.We do not have triple rooms. We have double rooms and the possibility of having an extra bed. We are sorry that de couch bed was not to your liking.Unfortunatly there was a problem with the AC in your room in the first night, but we moved you to a new room where everything was working. We are sorry for the inconvenience.Best regards,

10/10 Excellent

Michael

Stayed 1 night in Aug 2022
Response from José Louzã Henriques - Hotel Manager on Sep 1, 2022
Dear Mr. Michael,Thank you for your great review about our hotel.We hope to see you again soon.Best regards,

10/10 Excellent

Filipa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it stay often staff is fabulous
Stayed 3 nights in Jul 2022
Response from José Louzã Henriques - Hotel Manager on Sep 1, 2022
Dear Mrs. Filipa,We feel honored with your words.Our team works hard daily to satisfy all of our clients' needs.We hope to see you again soon.Best regards,

10/10 Excellent

Filipa

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is probably my 5th stay at this property. I've been coming for years. My Mum lives close by. I love the location in the middle of Lisbon and Cascais. What I love about staying at the Palacio dos Arcos is the staff, the pool, the gardens, the serenity I feel. The gardens are usually amazing too and helps me feel grounded. Big shout out to the staff, Liliana, Diago, Thayane, Alekssander, iZilda (sorry might have spelt it wrong) and all the beautiful people who made our experience so amazing.
Stayed 6 nights in Jul 2022

10/10 Excellent

Andrea, Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place. Close walking Distance to the beach, the boardwalk and restaurants!
Stayed 2 nights in Jul 2022
Response from José Louzã Henriques - Hotel Manager on Jul 30, 2022
Dear Mrs. Andrea, Thank your for your excellent review about our hotel. We hope to see you again soon. Best regards,

10/10 Excellent

Jeronimo

Liked: Staff & service, amenities, property conditions & facilities
I have been staying here for many years whenever I’m in this area of Portugal and it never disappoints. Beautiful setting and very nice service. Absolutely love the breakfast and the views. Highly recommended.
Stayed 2 nights in Jul 2022
Response from José Louzã Henriques - Hotel Manager on Jul 30, 2022
Dear Mr. Jeronimo, We appreciate your kind words about our hotel. We hope to see you again soon. Best regards,

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place. Great service.
Stayed 3 nights in Jun 2022
Response from José Louzã Henriques - Hotel Manager on Jun 29, 2022
Dear Mr. Clifford, Thank you for your excellent review about our hotel. We hope to see you again soon, Best regards,

10/10 Excellent

ABRAHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff were super helpful and friendly. It was a pleasure to stay here.
Stayed 3 nights in Apr 2022
Response from José Louzã Henriques - Hotel Manager on May 12, 2022
Dear Mr. Abraham, We appreciate your kind words about our hotel. Our team works hard daily to satisfy all of our clients' needs. We hope to see you again soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from José Louzã Henriques - Hotel Manager on May 12, 2022
Dear Sir/Madam, We appreciate your review about our hotel. Best regards,

10/10 Excellent

Guenola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel ,clean , amazing breakfast , wonderful staff but coffee is not free in your hotel room :( . It is not mentioned and when checking out they tell you you must read the website … if you like a coffee please read the term & conditions :( . I will come back but will bring my own capsules …
Stayed 4 nights in Mar 2022

10/10 Excellent

ohana

Stayed 1 night in Jan 2022

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful with fabulous staff! Room and food was great!
Stayed 2 nights in Sep 2021
Response from HOTEL VILA GALE COLLECTION PALACIO DOS ARCOS on Sep 28, 2021
Dear Mrs. Lisa Dallendorfer, First and foremost, we would like to thank you for your preference. We appreciate your evaluation and kind words, and look forward to seeing you again! Kind regards,

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay
Lovely hotel, great pool and gardens within easy distance of Lisbon centre but also close to beaches to west of city. Best of both worlds!
Stayed 3 nights in Sep 2021
Response from HOTEL VILA GALE COLLECTION PALACIO DOS ARCOS on Sep 27, 2021
Dear Mr. Roger, Thank you for choosing Vila Gale Hotels, and in particular our Hotel. We sincerely appreciate your feedback and kind words. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and quiet location
Lovely hotel for families, a nice mixture of new & old. Staff were helpful and polite. Not many restaurants in the area, but there is a great little Italian near-by.
Stayed 5 nights in Aug 2021
Response from Hotel Vila Galé Collection Palácio dos Arcos Team on Aug 26, 2021
Dear Mr. Maaqil Bhoyroo, good evening. Thank you very much for your comments and kind words. It was our pleasure to have you staying with us. We hope to see you again soon. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed every moment of my stay. The staff were all kind and welcoming. The Villa had such charm, but also a modern feel. I couldn’t have asked for a better place to stay for a few days.
Stayed 3 nights in Jul 2021
Response from Hotel Vila Galé Collection Palácio dos Arcos TEAM on Aug 26, 2021
Dear Guest, Thank you very much for your comments and kind words. It was our pleasure to have you staying with us. We hope to see you again soon. Kind regards

10/10 Excellent

Maria

Stayed 1 night in Oct 2020

6/10 Okay

Maria Rosario

Stayed 1 night in Aug 2020
Response from Ricardo Albino on Sep 22, 2020
Estimada Srª Rosário, Queremos desde já agradecer pela sua preferência pelo Vila Galé Collection Palácio dos Arcos e por partilhar connosco a sua avaliação. Esperamos poder voltar a contar com a sua visita e ficaremos ao seu dispor. Com os melhores cumprimentos, Ricardo Albino Direcção

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good: - great pool area, spacious, nice and very comfortable to relax - location close to train station if you want to go to Lisbon or other areas - room size is good, spacious with desk if you need to work as well Improve: - first room was dirty with ants in bathroom and in bed. They kindly changed me into a new room which was very clean and tidy. - service is not at 5 star hotel level. Too slow, room service never got my order right. - no lounge area
Stayed 4 nights in Aug 2020
Response from Teresa Costa on Aug 30, 2020
Dear Guest, Thank you for taking the time to provide your feedback regarding our Stay. We took good note of the points that you considered necessary to be improved and we apologise for any inconvenience that they might have caused to you. We hope to have the opportunity to welcome you again at Vila Galé Collection Palácio dos Arcos. Best Regards Teresa Costa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Mihaela Florean - Front Office Manager on Aug 12, 2020
Dear Guest, Thank you so much for the hotel score. We are happy to know that your stay with us was a 10 and we look forward welcoming you again. Kind regards in the name of the team

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, relaxing place to stay with great staff
Spacious modern rooms around beautiful pool and gardens, adjoining lovely old Palace and within walking distance of local beaches. Great place to stay within 25 minutes of Lisbon centre, but with a lot more space.
Stayed 3 nights in Jul 2020
Response from Mihaela Florean on Jul 30, 2020
Dear Mr. Roger, Firstly we would like to thank you for choosing our hotel for your stay and thank you for the great review. We really hope to welcome you back in the future, offering the same amazing stay. Kind regards in the name of the entire team

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from The Management on Mar 4, 2020
Dear Guest, Thank you for the preference for Vilá Galé Collecion Palácio dos Arcos. Your feedback is very important for us - thank you for the review. We are looking forward welcoming you again in our hotel. Kindly receive in the name of the entire team the warmest regards.

10/10 Excellent

fahreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel - amazing views
great hotel with superb facilities. only annoying thing is the narrow parking and the one way system on the highway but that wouldnt stop me staying again
Stayed 3 nights in Feb 2020
Response from The Management on Feb 25, 2020
Dear Guest, We would like to thank you the preference for Vila Galé Colllection Palácio dos Arcos and for your positive feedback, which is very important for us. We are looking forward welcoming you back at our hotel. Warm regards in the name of the entire team

10/10 Excellent

Colette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel. Can’t fault it. Will be staying here for all business trips in future.
Stayed 3 nights in Feb 2020
Response from The Management on Feb 21, 2020
Dear Mrs. Colette, Thank you so much for the positive feedback. We are looking forward welcoming you again in our hotel. Best regards in the name of the entire team.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and food. The in-house spa with pool, sauna & steam room was the perfect way to unwind after a busy day.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice, individual hotel - great service and quirky rooms
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel... beautiful building and surroundings.
Stayed 2 nights in Sep 2019