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Reviews of Luxury Hotel Boutique

3.5 out of 5
Luxury Hotel Boutique
Boulevard Santa Catarina 1005, Corner of Ramón G. Bonfil, Pachuca, HGO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 120 out of 186 reviews" "
Rating 8 - Good. 39 out of 186 reviews" "
Rating 6 - Okay. 14 out of 186 reviews" "
Rating 4 - Poor. 8 out of 186 reviews" "
Rating 2 - Terrible. 5 out of 186 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Efrain

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio y los cuartos no son lo que aparentan en las fotos
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Luxury Hotel Boutique on Feb 13, 2020
¡Gracias! Calificación es muy importante para nosotros.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from MIGUEL ANGEL on Jul 4, 2019
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Response from Luxury Hotel Boutique on May 13, 2018
thanks for your preference.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

GASTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Everything is great. Shower is the only minus: no pressure and very hard to tune it.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice but not nice!
The hotel is really nice and sleek, decorations was beautiful since Christmas is here! The issue was the favorite phrase in Mexico 'no se puede' [it is not possible]. I made a mistake with my bookings, I am not perfect! I wanted to cancel that last night, 'it is not possible', I called hotels.com, of course, it was not possible. Since we were there for a big family event, I asked the hotel to credit that last night money to a family member, first they say 'yes, they would only pay the difference since it was a different night [Monday for Saturday]. When the family arrived and we were ready for the transaction, the manager said 'no se puede!' How the f*ck 'no se puede?' and yes, it was not possible! They were not able to help at all! When am I going to come back to this hotel? NEVER!!!! No se puede!!!!!

4/10 Poor

Alex, Seattle

Disliked: Property conditions & facilities, room comfort
Hotel in a gas station
Hotel is located in a gas station! The only luxury on the hotel is the name. After 5 minutes that we entered the hotel we noticed that the cable did not work and notified front desk person, he checked other rooms and said that it was working in other rooms, then I asked to be moved to another room and he said that he needed to check and see if cable was working when a minute ago he confirmed that cable worked at other rooms. After he supposedly checked, he said that it was an issue with the cable company and that in 20 minutes they were going to fix it. We waited and I had to go down and asked since they never came to let us know anything. I told the front desk person that since we just checked in and if cable was not working and he could not change me to another room that I wanted my money back so we could go to another hotel. Front desk person called the manager and he said that they could not give us the money back and that there was nothing they could do for us. Did a review on Expedia and 15 minutes later the manager said that he will give us free breakfast. We did not want a free breakfast, we just wanted what we paid for. The hotel only had three rooms occupancy ( I asked), so the least they could do is changes us to one of the rooms where they said cable worked, however they refused to do that.

10/10 Excellent

Eliza, Lake Forest, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge and elegant rooms!
I was impressed when we walked in the room. The rooms were huge and elegant. Clean of course! You can't hear any noise from the adjacent room. Highly recommended.
Response from MIGUEL ANGEL HERNANDEZ SANCHEZ on Sep 9, 2016
Thank you for staying with us ! We take great care to make our guests ' stay as pleasant as possible, and we appreciate your comments .

8/10 Good

JC, Los Angeles Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The Hotel is nice and clean, is not really close to the Historic Downtown of the city but is good for the price. A little too noisy at night, I had to called the administration to have the people next door to low down their music. Since rooms had a tall ceilings the echo travels a lot, so if you talk on the hallways you get people disturb. I will think twice about staying back in this hotel.
Response from MIGUEL ANGEL HERNANDEZ SANCHEZ on Sep 9, 2016
Thank you for staying with us ! We take great care to make our guests ' stay as pleasant as possible, and we appreciate your comments .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one complain, the AC unit on room 12 is too noisy.

8/10 Good

Jose, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't judge book by it's cover
the hotel is in immaculate condition, bedding was excellent staff was fast and efficient, love the rooms!
Response from Fernando on Jul 21, 2016
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was wonderful. The hotel was a little cold in it's decoration but made up for it in comfort and good service. Overall I'm happy with my stay and will come back.
Response from Fernando on Jul 21, 2016
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

10/10 Excellent

ADRIAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amplio y limpio
Stayed 1 night in Dec 2023

10/10 Excellent

Brissia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Vicente Eusebio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ampliamente recomendable
Stayed 1 night in Oct 2023

10/10 Excellent

Luis Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación esta céntrica, el hotel es muy bonito y las habitaciones muy amplias y cómodas. Me encantó
Stayed 1 night in Oct 2023

2/10 Terrible

Jeovanni Hernandez

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
No respetaron la reserva
Stayed 1 night in Oct 2023

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no me gusto que esta a lado de una gasolinera
Stayed 2 nights in Oct 2023

8/10 Good

Ana Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Es muy bueno lo único malo que tiene es que no tiene estacionamiento privado los autos quedan muy expuestos
Stayed 1 night in Oct 2023

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Sep 2023

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Fernando

Stayed 2 nights in Aug 2023

10/10 Excellent

Urania

Stayed 2 nights in Jul 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, ruidoso por estar cerca de avenidas
Stayed 1 night in Jul 2023

4/10 Poor

daniel omar

Disliked: Cleanliness, staff & service
Le falta mantenimiento, baños con humedad, sabanas y cobijas sucias, shampoo y crema dejan las anteriores a medio uso
Stayed 1 night in Jun 2023

4/10 Poor

Jose Alberto Denicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No tiene agua caliente
Stayed 1 night in Jun 2023

4/10 Poor

Maria Carolina

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

6/10 Okay

NABILE

Stayed 1 night in May 2023

10/10 Excellent

Adolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price/value
Stayed 1 night in May 2023

10/10 Excellent

santiago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
En excelente condiciones, todo muy limpio y muy grande la habitación
Stayed 1 night in May 2023

2/10 Terrible

Enrique

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Gustavo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo
Fue un viaje breve pero muy cómodo, el trato muy amable
Stayed 2 nights in May 2023

10/10 Excellent

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonitas instalaciones, nuevas, con estacionamiento autoservicio
Stayed 1 night in Apr 2023

10/10 Excellent

Claudia, MEXICO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son muy espaciosas y cómodas. El personal de servicio es muy atento y resuelve tus necesidades en tiempo y forma.
Stayed 3 nights in Apr 2023

8/10 Good

Baltazar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Monica Eugenia

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Buen personal pero detalles que lo demeritan.
Excelente atención en recepción y en restaurante. Pero el ex estaba literalmente orinado cuando llegamos, con cabellos en el suelo. La regadera le salía agua de 4 o 5 orificios, necesita mantenimiento.
Stayed 1 night in Mar 2023

10/10 Excellent

Veronica

Stayed 1 night in Dec 2022

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinario!!
Nos encantó el hotel. Esta realmente bello, adicional huele súper rico todo!! Sin duda mi familia y yo, regresaremos!! Me lleve una grata sorpresa, ya que iba con una expectativa uña la superaron por mucho! Felicidades!!
Stayed 1 night in Dec 2022

8/10 Good

Eduardo Tlacael

Stayed 1 night in Dec 2022

6/10 Okay

JOSE CAMILO JORGE PEREZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Estilo diferente, pero no deja de ser un hotel si acaso 3 estrellas Cuartos con gran espacio, camas cómodas Personal de recepción propio de un hotel de paso Personal en el comedor sencillo y atento Gran problema para tener agua caliente en el baño.
Response from Gerencia on Dec 30, 2022
Gracias

10/10 Excellent

Ilse

Stayed 1 night in Oct 2022

10/10 Excellent

Alejandro

Stayed 1 night in Oct 2022

10/10 Excellent

David

Stayed 1 night in Oct 2022

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Angelica

Stayed 1 night in Oct 2022

10/10 Excellent

Martín

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar accesible y cómodos para pasar la noche.
Stayed 1 night in Sep 2022

10/10 Excellent

JESUS ALFONSO

Stayed 2 nights in Aug 2022

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
una excelente opcion!
satisfechjo con la estancia. el personal super amable.
Stayed 1 night in Jul 2022