Outdoor pool

Reviews of Fiesta Inn Pachuca Gran Patio

3.5 out of 5
Fiesta Inn Pachuca Gran Patio
Boulevard Luis Donaldo Colosio 2009, Ex-Hacienda de Coscotitlán, Pachuca, HGO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 495 out of 764 reviews" "
Rating 8 - Good. 192 out of 764 reviews" "
Rating 6 - Okay. 43 out of 764 reviews" "
Rating 4 - Poor. 19 out of 764 reviews" "
Rating 2 - Terrible. 15 out of 764 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ANA PATRICIA

Stayed 1 night in Dec 2023
Response from Jeanette Carbajal on Dec 26, 2023
Estimado huésped agradecemos sus comentarios y su calificación.Los esperamos pronto en esta su casa.

10/10 Excellent

Vicente

Stayed 1 night in Dec 2023
Response from Jeanette Carbajal on Jan 8, 2024
Estimado huésped, agradecemos su puntuación esperamos poder volver a atenderle en esta su casa. Saludos.

6/10 Okay

Said

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, solo la comida está mala y cara
Stayed 2 nights in Nov 2023
Response from Jeanette Carbajal on Dec 12, 2023
Estimado huésped agradecemos sus comentarios.Lamentamos los inconvenientes causados durante sus estancia. Esperamos atenderle nuevamente en su próxima visita a la ciudad.Saludos.

10/10 Excellent

José jorge

Stayed 2 nights in Nov 2023
Response from Jeanette Carbajal on Dec 22, 2023
Estimado huésped agradecemos sus comentarios y su calificación.Lo esperamos pronto en su próxima visita a la ciudad.

10/10 Excellent

RUBEN

Stayed 1 night in Nov 2023
Response from Jeanette Carbajal on Nov 8, 2023
Estimado huésped, agradecemos su puntuación. Esperamos tenerlo pronto de regreso. Saludos.

10/10 Excellent

Genaro

Stayed 1 night in Oct 2023
Response from Jeanette Carbajal on Nov 3, 2023
Estimado huésped agradecemos sus comentarios, esperamos atenderle en su próxima visita a la ciudad.Saludos.

10/10 Excellent

Lucila

Stayed 1 night in Oct 2023
Response from Jeanette Carbajal on Oct 4, 2023
Estimada huésped agradecemos su calificación, esperamos tenerla de regreso en esta su casa.Saludos.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used this location every time we visit Pachuca. The staff there is top class , always trying to be aware of the customer needs. Excellent service
Stayed 1 night in Aug 2023
Response from Jeanette Carbajal on Aug 18, 2023
Estimado huésped agradecemos sus comentarios, esperamos atenderle en su proxima visita a la ciudad.

10/10 Excellent

JESUS BENIGNO

Stayed 1 night in Jul 2023
Response from Jeanette Carbajal on Jul 23, 2023
Estimado huesped, agradecemos su calificación y esperamos poder seguir atendiendole en su siguiente visita a la ciudad.

10/10 Excellent

Maria Gabriela

Stayed 1 night in Jul 2023
Response from Jeanette Carbajal on Jul 19, 2023
Estimado huésped agradecemos su calificación, esperamos tenerlo de regreso muy pronto en esta su casa.Saludos.

10/10 Excellent

Arcelia F

Stayed 1 night in Jul 2023
Response from Jeanette Carbajal on Jul 19, 2023
Estimada huésped agradecemos sus comentarios, nos complace saber que tuvo una agradable estancia con nosotros, esperamos atenderle en su proxima visita a la ciudad.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jeanette Carbajal on Jul 29, 2023
Estimado huésped agradecemos su puntuación. Esperamos poder volver a atenderle en su siguiente visita a la ciudad.Saludos!

8/10 Good

Antonio, Seattle

Stayed 2 nights in Jul 2023
Response from Jeanette Carbajal on Jul 29, 2023
Estimado huésped, agradecemos la puntuación que nos ha dado esperamos tenerlo pronto de regreso ! Saludos!

10/10 Excellent

Erric

Stayed 3 nights in Jun 2023
Response from Jeanette Carbajal on Jul 3, 2023
Estimado huésped agradecemos sus comentarios, esperamos atenderle en su proxima visita a la ciudad.Saludos.

10/10 Excellent

Jorge

Liked: Staff & service, property conditions & facilities
The hotel was amazing and shopping centers near by!!!
Stayed 1 night in Jun 2023
Response from Jeanette Carbajal on Jun 22, 2023
Estimado huésped agradecemos sus comentarios, esperamos atenderle en su proxima visita a la ciudad.Saludos.

10/10 Excellent

Juan

Stayed 1 night in Jun 2023
Response from Jeanette Carbajal on Jul 4, 2023
Estimado huésped agradecemos su calificación, lo esperamos pronto en esta su casa.Saludos.

10/10 Excellent

ILIANA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien las toallas fatales deshilachadas y el tapete.
Stayed 1 night in Jun 2023
Response from Jeanette Carbajal on Jun 13, 2023
Estimado huesped agradecemos sus comentarios y calificación, lamentamos los inconvenientes con las toallas de la habitacion tenga por seguro que revisaremos a detalle para evitar este tipo de inconvenientes Esperamos atenderle nuevamente en su próxima visita a la ciudad.Saludos.

10/10 Excellent

Alejandro

Stayed 1 night in Jun 2023
Response from Jeanette Carbajal on Jun 13, 2023
Estimado huesped agradecemos sus comentarios y calificación, esperamos atenderle nuevamente en su próxima visita a la ciudad.Saludos.

2/10 Terrible

QUIROZ PESINA

Stayed 3 nights in Jun 2023
Response from Jeanette Carbajal on Jun 13, 2023
Estimado huesped agradecemos sus comentarios y calificación, esperamos atenderle nuevamente en su próxima visita a la ciudad.Saludos.

10/10 Excellent

SERGIO

Stayed 1 night in Jun 2023
Response from Jeanette Carbajal on Jun 13, 2023
Estimado huésped agradecemos sus comentarios,esperamos atenderle en su próxima visita a la ciudad.Saludos.

10/10 Excellent

DIEGO DE JESUS

Stayed 1 night in May 2023
Response from Jeanette Carbajal on Jun 1, 2023
Estimado huésped, agradecemos sus comentarios, esperamos atenderle en su próxima vista a la ciudad.Saludos.

10/10 Excellent

jose ramon

Stayed 1 night in May 2023
Response from Jeanette Carbajal on May 25, 2023
Estimado huesped, agradecemos su calificación, nos da gusto saber que su estancia fue placentera, esperamos poder atenderle nuevamente en su siguiente visita a la ciudad. Saludos

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and also helpful. Would definitely stay there again.
Stayed 6 nights in May 2023
Response from Jeanette Carbajal on May 15, 2023
Estimado huesped, es un gusto saber que su estancia fue placentera y le agradecemos el tiempo tomado para dejar sus comentarios.Saludos!

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, staff & service
I don’t like the place of the lobby
Stayed 1 night in Mar 2023
Response from Jeanette Carbajal on Mar 21, 2023
Estimado huésped lamentamos los inconvenientes causados durante su estancia, esperamos nos de la oportunidad de atenderle nuevamente en su proxima visita a la ciudad.Saludos.

10/10 Excellent

Reyes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, spacious and clean room. Excellent service.
Stayed 1 night in Feb 2023
Response from Jeanette Carbajal on Feb 20, 2023
Estimado huésped agradezco sus comentarios y sugerencias, esperamos atenderle en su proxima visita a la ciudad.Saludos.

10/10 Excellent

Sergio

Stayed 1 night in Jan 2023
Response from Jeanette Carbajal on Mar 7, 2023
Estimada huésped agradecemos sus comentarios y su calificación, esperamos atenderle en su proxima visita a la ciudad.Saludos.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Jan 2023
Response from Jeanette Carbajal on Jan 5, 2023
Estimado huésped agradecemos su calificación, esperamos atenderle en su proxima visita a la ciudad.Saludos.

8/10 Good

James

Response from Jeanette Carbajal on Mar 7, 2023
Estimada huésped agradecemos sus comentarios y su calificación, esperamos atenderle en su proxima visita a la ciudad.Saludos.

8/10 Good

Xiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice staff
Stayed 1 night in Dec 2022
Response from Jeanette Carbajal on Dec 28, 2022
Estimado huésped agradecemos sus comentarios y su preferencia, nos complace saber que tuvo una estancia agradable con nosotros.Esperamos atenderle en su proxima visita a la ciudad.Saludos.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a awesome experience
Stayed 2 nights in Aug 2022
Response from Jeanette Carbajal on Aug 31, 2022
Estimado huésped agradecemos sus comentarios y su calificación, esperamos atenderle en su proxima visita a la ciudad.Saludos.

10/10 Excellent

Georgina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Jul 2022
Response from Jeanette Carbajal on Aug 5, 2022
Estimado huésped agradecemos sus comentarios, nos complace saber que su estancia con nosotros haya sido totalmente de su agrado. Esperamos atenderlo en su proxima visita a la ciudad. Saludos

10/10 Excellent

Briana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out, friendly staff, clean room and bathroom
Stayed 1 night in Jul 2022
Response from Jeanette Carbajal on Jul 27, 2022
Estimada huésped agradecemos sus comentarios y su calificación, nos complace saber que su estancia con nosotros haya sido agradable. Lo esperamos pronto.

8/10 Good

javier

Stayed 1 night in Jul 2022

10/10 Excellent

anezka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had some welcome fruit. It was very nice
Stayed 1 night in Jul 2022
Response from Jeanette Carbajal on Jul 10, 2022
Estimado huesped agradecemos su calificación, esperamos atenderle nuevamente en esta su casa Fiesta INN Pachuca. Saludos.

8/10 Good

C ENRIQUE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Jeanette Carbajal on Jun 15, 2022
Estimado huesped agradecemos sus comentarios y su calificación esperamos atenderle en su proxima visita a la ciudad. Saludos

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 5 nights in May 2022
Response from Jeanette Carbajal on Jun 13, 2022
Estimado huésped agradecemos sus comentarios y su calificacion, esperamos tenerlo de regreso nuevamente en esta su casa Fiesta INN Pachuca. Saludos.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service
It was an excellent stay and the food was excellent!
Stayed 3 nights in Nov 2021
Response from Jeanette Carbajal on May 5, 2022
Estimada Huésped agradecemos sus comentarios y su preferencia esperamos atenderle en su proxima visita a la ciudad. Saludos

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio excelente por parte de todos los empleados
Stayed 1 night in Apr 2022
Response from Jeanette Carbajal on Apr 30, 2022
Estimado huesped agradecemos sus comentarios, esperamos atenderle en su proxima visita a la ciudad. Saludos.

10/10 Excellent

genaro

Stayed 1 night in Apr 2022
Response from Jeanette Carbajal on Apr 18, 2022
Estimado huésped agradecemos sus comentarios y su preferencia esperamos atenderle en su proxima visita a la ciudad. Saludos.

2/10 Terrible

Jennifer

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff did not allow us to check in when we arrived at 4pm. They were questioning our service dog even with all his papers and his medical alert cards. They took roughly 20 minutes or more to review his documents. Then asked us to come back later because they wanted to have us in a room away from others. This hotel has 2 dogs on their home page stating dog friendly and when I selected SERVICE DOG on Expedia, this hotel came up as an option. We were also threatened if he barked we would be kicked out. We were also told to take the service elevator and not the guest elevator. The hotel staff was awful and very disrespectful. The lady who cleaned our room was really wonderful and we tipped her. We had one meal there which was awful and we did not get a discount that was offered on Expedia. We also did not receive the platinum reward as they stated they didn’t know what it was. The area’s outside the hotel was full of trash and stray animals.
Stayed 4 nights in Apr 2022
Response from Jeanette Carbajal on Apr 30, 2022
Estimado huesped agradecemos sus comentarios, Lamentamos los inconvenioentes causados duramte su estancia. Esperamos atenderle en su proxima visita a la ciudad. Saludos.

4/10 Poor

Angeles

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do not recommend this Hotel if you are traveling with children. There is no fridge or microwave. I booked a JR Suite and a standard room. Disappointed. The JR Suite had a small couch enough for maybe 2 small people and a cheap table that broke as soon as I laid my purse. The room key did not work, we had to constantly go to the lobby to get new keys. The pool area was closed due to "COVID". We wanted a quiet space to hang out with my family without having to leave the hotel, we tried the hotel restaurant, but it was too crowed and the cafe area was uncomfortable. We had to stay in our suite. I was told there were no cribs available for my baby. The room looked clean but the floors were dirty. The food at the restaurant was OK, but expected better for the price we paid. Room service ends at 11pm and there is no ice. We had to call for ice every time. I will not book this hotel if I new this beforehand. The area is OK, there's stores and shopping nearby. If you are just looking for a clean place to sleep, there are less expensive options around.
Stayed 2 nights in Feb 2022
Response from Jeanette Carbajal on Feb 18, 2022
Estimada huésped, lamentamos los sucesos vividos durante su estancia con nosotros, tenga por seguro que hablare con las areas involuradas para evitar que esto vuelva a ocurrir. Esperamos nos de la oportunidad de atenderle nuevamente. Saludos.

8/10 Good

Gabriela, Mission

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located near stores and restaurants.
Stayed 1 night in Jan 2022
Response from Jeanette Carbajal on Jan 29, 2022
Estimada huespes agradecemos sus comentarios y su calificación, esperamos nos de la oportunidad de atenderle nuevamente en su proxima visita a la ciudad. Saludos

10/10 Excellent

Victor, Yuma

Stayed 2 nights in Jan 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Dec 2021
Response from Jeanette Carbajal on Jan 4, 2022
Estimada huésped agradecemos sus comentarios y su calificación, esperamos atenderle nuevamente en esta su casa Fiesta Inn Pachuca. Saludos

6/10 Okay

HAYDEE I

Travelled with family
Liked: Cleanliness, staff & service, room comfort
La alberca no está en servicio. Decepcionante
Reservé el hotel por la alberca y resulta que no estaba en funcionamiento, deberían avisarlo, más siendo que la foto principal del hotel es justo su alberca. El check in fue complicado.
Stayed 1 night in Dec 2021
Response from Jeanette Carbajal on Jan 4, 2022
Estimada huésped lamentamos los inconvenientes ocasionados durante su estancia, la alberca esta fuera de servicio debido a las medidas sanitarias impartidas por el gobierno de del Estado de Hidalgo. Esperamos nos de la oportunidad de atenderle en su proxima visita a la ciudad.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Best shower ever!
The best shower I’ve ever had!
Stayed 1 night in Nov 2021
Response from Jeanette Carbajal on Nov 18, 2021
Estimado huésped nos agrada saber que su estancia con nosotros fue de su agrado, esperamos atendelre nuevamente en su proxima visita a la ciudad.

8/10 Good

Toru

Stayed 1 night in Nov 2021

8/10 Good

Victor

Business traveller
Liked: Cleanliness
The only thing I don’t like the parking lot
Stayed 1 night in Sep 2021
Response from Jeanette Carbajal on Sep 17, 2021
Estimado huésped agradecemos sus comentarios y su calificación, nuestro estacionamiento es compartido con el centro comercial, sin embargo a cada huésped le hacemos entrega de cortesias para que no tenga ningun costo el estacionamiento. Esperamos tenerlo de regreso con nosotros. Saludos

10/10 Excellent

Christopher Gamez

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Aug 2021
Response from Jeanette Carbajal on Aug 19, 2021
Estimado huésped, agradecemos su calificación, esperamos nos de la oportunidad de atenderle nuevamente. Saludos.