First time staying at a westin, decided to book a room with westin after hearing so many good things about the hotel. Overall the hotel is beautiful, house keeping was excellent. The only thing that made my experience and my girlfriends a bad one was the staff at westin. The front staff for checkin and greeting you were rude. We arrived and me and my girlfriend were struggling with our bags and we're hoping the staff would offer to help us out but didn't, instead they stood there looking at us and never greeted us or anyone else checking in at the time. Will not go back to a westin. I've stayed at motels with better service. Unbelievable!!