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Reviews of Barceló Oviedo Cervantes

5 out of 5
Barceló Oviedo Cervantes
C/Cervantes, nº 13, Oviedo, Asturias

Reviews

9.4

Exceptional

Rating 10 - Excellent. 51 out of 70 reviews" "
Rating 8 - Good. 14 out of 70 reviews" "
Rating 6 - Okay. 3 out of 70 reviews" "
Rating 4 - Poor. 1 out of 70 reviews" "
Rating 2 - Terrible. 1 out of 70 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely well appointed hotel.
Stayed 1 night in Mar 2024
Response from Mabel Fernández Quirós, Guest Experience Manager on Mar 12, 2024
Dear Bonnie,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you appreciated the cleanliness of your room, the condition of our hotel, and the level of service provided by our team. It is wonderful to know that our efforts to maintain high standards have contributed to your lovely stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Mabel Fernández Quirós, Guest Experience Manager

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Feb 2024
Response from Oscar Cao, General Manager on Mar 4, 2024
Caro Erick,desde já expressamos o nosso agradecimento pela sua avaliação.Ficamos contentes por termos ido ao encontro das suas expectativas.Esta informação motiva a nossa equipa a manter os elevados padrões de serviço oferecidos.Teremos muito gosto em recebê-lo novamente. Cumprimentos,Oscar Cao, General Manager

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & well located hotel, friendly staff and nice rooms
Stayed 1 night in Nov 2023
Response from Oscar Cao, General Manager on Nov 24, 2023
Dear Monica,Thank you for your positive feedback.We're delighted to hear that you found our hotel's location convenient and our staff friendly, reflecting our commitment to providing a welcoming atmosphere. It's also wonderful to know that the room amenities met your expectations, as we strive to offer a comfortable and well-equipped environment for our guests. Your appreciation for the cleanliness of our rooms is greatly valued, as we maintain high standards for hygiene and guest comfort.We look forward to welcoming you back on a future occasion.Best regards,Oscar Cao, General Manager

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was wonderful. It was clean, comfortable & the staff went over & above at every turn. Highly recommend & would use again if I returned to the area.
Stayed 2 nights in Oct 2023
Response from Mabel Fernández Quirós, Guest Experience Manager on Oct 30, 2023
Dear Christine,Thank you for your positive feedback.We are thrilled to hear that you found our hotel clean, comfortable, and that our staff exceeded your expectations. Our team is dedicated to providing exceptional service to ensure our guests have a memorable stay. It's great to know that you would highly recommend our hotel and consider staying with us again if you return to the area.We look forward to welcoming you back on a future occasion.Best regards,Mabel Fernández Quirós, Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Dustin

Stayed 2 nights in Oct 2023

10/10 Excellent

Maite

10/10 Excellent

DIMITRI

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, stylish and interesting. Beautiful room, spacious, confortable, great. We will come back.
Stayed 3 nights in Sep 2023
Response from Mabel Fernández Quirós, Guest Experience Manager on Sep 25, 2023
Dear Dimitri, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel stylish and interesting, and that you enjoyed your spacious and comfortable room. Our award-winning design, combining a restored early-20th-century town house with ultra-modern wings, aims to provide a unique and memorable stay for our guests. We are glad that it contributed to your satisfaction during your visit. We truly appreciate your kind words and look forward to welcoming you back in the future.We look forward to welcoming you back for another memorable experience.Best wishes,Mabel Fernández Quirós, Guest Experience Manager

10/10 Excellent

Leo

Stayed 1 night in Sep 2023

8/10 Good

Mary

Travelled with family
Liked: Amenities
Room was well appointed. Bed was very comfortable. Location was central.
Stayed 5 nights in Sep 2023
Response from Mabel Fernández Quirós, Guest Experience Manager on Sep 18, 2023
Dear Mary,Thank you for your positive feedback.We are delighted to hear that you found the room well-appointed and the bed comfortable. Our aim is to provide a relaxing and enjoyable stay for our guests, and it is great to know that we were able to meet your expectations. Furthermore, we are glad that you appreciated our central location, which allows easy access to the city's main attractions and points of interest.We look forward to welcoming you back on a future occasion.Best regards,Mabel Fernández Quirós, Guest Experience Manager

10/10 Excellent

Brenda, Chula vista

Stayed 1 night in Aug 2023

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms, breakfast and service. Would definately return. Fantastic hotel.
Stayed 3 nights in Aug 2023
Response from Mabel Fernandez, Guest Experience Manager on Aug 14, 2023
Dear Jeremy, Thank you very much for your kind feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We look forward to welcoming you back for another memorable experience.Best wishes,Mabel Fernandez, Guest Experience Manager

10/10 Excellent

Melissa

Stayed 1 night in Jul 2023

8/10 Good

donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The selection at the hotel’s resturaunt was good.
Stayed 3 nights in May 2023
Response from Oscar Cao, General Manager on Jul 2, 2023
Dear Donald, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.At Barceló we know that meals are an important aspect of our guests' overall holiday experience, which is why our Chefs prepare a wide variety of delicacies for each service to cater to all dietary requirements and please the most demanding palates.Moreover, we are grateful to you for highlighting the efforts of our housekeeping department to guarantee our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Oscar Cao, General Manager

10/10 Excellent

Jorge

Stayed 1 night in Jun 2023

10/10 Excellent

Catherine

Stayed 1 night in Jun 2023

8/10 Good

Michael

Stayed 3 nights in Jun 2023

10/10 Excellent

Juan, Deerfield Beach

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent room and location
Stayed 1 night in May 2023

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location & great staff Check-in was easy, I had a rent a car and the parking is right below the building “very convenient” When I did the check out I didn’t want to have breakfast but I ask the guy at the front desk to have just coffee and he was very helpful and ask a waitress to bring us coffee.
Stayed 1 night in Apr 2023
Response from Guets Experience Manager on May 2, 2023
Dear Adrian, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Oviedo Cervantes was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best regards, Guest Experience ManagerBarceló Oviedo Cervantes

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Roberto

Stayed 2 nights in Jan 2023

10/10 Excellent

Arlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel estaba excelente, la habitaciòn super linda.
Stayed 1 night in Nov 2022

10/10 Excellent

Maria

Stayed 2 nights in Oct 2022

10/10 Excellent

Edwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfull place
Stayed 6 nights in Oct 2022
Response from Guest Experience Manager on Oct 18, 2022
Dear Edwin, We would like to thank you for the praising review you shared following your recent visit to our Barceló Oviedo Cervantes hotel and are delighted to read that we were able to match your expectations. We look forward to serving you again in the future.Best regards, Guest Experience ManagerBarceló Oviedo Cervantes

10/10 Excellent

Rafael, San Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It´s safe, in excellent condition, with good service and near shops.
Stayed 6 nights in Oct 2022

10/10 Excellent

MARIA

Stayed 2 nights in Oct 2022

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This isn’t very decent hotel with everything you really need. It’s clean, the staff is helpful, and the location is great. But, to me this is not a five star property. The layouts of the rooms (we had two) are somewhat odd, especially with regards to the bathroom. The sink area is cramped. There’s no comfortable place to put your suitcase other than the floor, and there isn’t that much open floor space around the bed. Closet space is good, so if you’re the type that unpacks everything and hangs things up, you’ll be happy. But if you’re only going to stay a few nights and don’t want to unpack everything... I think stars are given based on property facilities like having a restaurant or having business facilities. I award stars based on how luxurious and comfortable a place is. In that sense, I’d give this property 3.5 stars.
Stayed 3 nights in Sep 2022
Response from Guest Experience Manager on Sep 26, 2022
Dear Mary,We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Oviedo Cervantes hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on Expedia.com website,Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chanceBest regards, Guest Experience ManagerBarceló Oviedo Cervantes

8/10 Good

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice facility , clean , spacious beautiful building room was really nice the staff was nice room lady really nice bur rest of staff just plain.. the space is beautiful staff average.
Stayed 1 night in Aug 2022
Response from Oscar Cao, General Manager on Aug 10, 2022
Dear Guadalupe, Thank you for your positive feedback. It's great to hear how much you enjoyed our style, We are pleased we were able to provide you with the level of service you expect from us. We look forward to welcoming you back on a future occasion. Best regards, Oscar Cao, General Manager

10/10 Excellent

Lea

Stayed 2 nights in Jul 2022

10/10 Excellent

Luis, Macungie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the middle of town. Close to everything. Has parking in the property for an extra fee. Friendly staff keeps the place clean.
Stayed 8 nights in Jul 2022

2/10 Terrible

Angelo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The blond lady that checked us in was extremely rude and unhelpful.
Stayed 3 nights in Jul 2022

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was pretty good!!
Stayed 2 nights in Jul 2022
Response from Oscar Cao, General Manager on Jul 12, 2022
Dear Gustavo, Thank you very much for your kind feedback. We're pleased that you had a pleasant stay with us and appreciated our high standards We look forward to welcoming you back for another memorable experience. Best wishes, Oscar Cao, General Manager

8/10 Good

Annette, SEATTLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for an overnight stay.
Stayed 1 night in Jun 2022
Response from Oscar Cao, General Manager on Jun 30, 2022
Dear Annette, Thank you for your positive feedback. We're pleased that you had a pleasant stay with us and appreciated our high standards We look forward to welcoming you back on a future occasion. Best regards, Oscar Cao, General Manager

10/10 Excellent

Miguel

Stayed 1 night in Jun 2022

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente personal de recepción
Stayed 1 night in Nov 2023
Response from Mabel Fernández Quirós, Guest Experience Manager on Nov 27, 2023
Apreciado Pedro,Muchas gracias por tomarse un tiempo para valorar nuestro hotel. Su opinión es muy importante para nosotros y estamos encantados de saber que disfrutó de su estancia.Nos complace saber que la atención recibida por nuestro personal de recepción fue de su agrado. Trabajamos continuamente para ofrecer un servicio excepcional y nos alegra que haya destacado este aspecto. Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Atentamente,Mabel Fernández Quirós, Guest Experience Manager

6/10 Okay

Jan

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Aristotelis, Saint Martin de Nigelles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and friendly and helpful staff and their restaurant for lunch and dinner is also highly recommended.
Stayed 1 night in Oct 2023
Response from Oscar Cao, General Manager on Oct 5, 2023
Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that you found our location convenient and our staff friendly and helpful. It's great to know that you enjoyed our restaurant for lunch and dinner, and we appreciate your high recommendation. We take pride in offering a memorable stay for our guests, and your positive feedback is truly rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,Oscar Cao, General Manager

10/10 Excellent

Nerea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación que solicité no estaba en un piso alto y la vista era hacia la parte de trasera nada agradable. El hotel no estaba lleno por lo tanto hubiesen podido darnos una habitación con una vista hacia el frente y hacer nuestra estancia más agradable. Hay que destacar el servicio del chico de la recepción Oliver muy amable y servicial.
Stayed 1 night in Sep 2023
Response from Oscar Cao, General Manager on Sep 10, 2023
Estimado José, En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Barceló Oviedo Cervantes y por compartir su opinión sobre su experiencia con nosotros.Nos alegra saber que la limpieza de la habitación y el servicio brindado por nuestro personal, especialmente Oliver, fueron de su agrado. Lamentamos que la ubicación de su habitación no haya cumplido con sus expectativas. Aunque tratamos de asignar las habitaciones de acuerdo a las preferencias de nuestros huéspedes, a veces no es posible debido a la disponibilidad en el momento del check-in. Además, su categoría de habitación no tiene disponibilidad hacia el frente. Para la próxima vez, le recomendamos reserve habitación categoría premium o deluxe. Agradecemos sus comentarios y los tendremos en cuenta para futuras mejoras en la asignación de habitaciones.Esperamos volver a hospedarle en otra ocasión. Cordialmente,Oscar Cao, General Manager

10/10 Excellent

carolina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable
Stayed 1 night in Aug 2023
Response from Mabel Fernandez Quirós, Guest Experience Manager on Aug 23, 2023
Apreciada Carolina,En primer lugar, nos gustaría agradecerle el comentario tan positivo que ha compartido acerca de su reciente visita a nuestro hotel Barceló Oviedo Cervantes, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos complace saber que disfrutó de la limpieza de la habitación, la condición del hotel, el servicio y las comodidades de la habitación. Apreciamos sus amables palabras y nos alegra que haya tenido una estancia satisfactoria con nosotros.Ha sido un placer para nosotros recibirla y esperamos poder servirle de nuevo en el futuro.Mabel Fernandez Quirós, Guest Experience Manager

10/10 Excellent

Martha E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Pablo

Stayed 2 nights in Jun 2023

10/10 Excellent

Emmanuel

Stayed 2 nights in Jun 2023

8/10 Good

Melania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Luis Ángel

Stayed 1 night in Dec 2022

8/10 Good

JOSE MARIA

Stayed 2 nights in Nov 2022

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaccion
Estancia que ha cumplido las expestativas.
Stayed 2 nights in Nov 2022