Ratings based on 132 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 7-Jun-2018
Comment from Hotel Management
11-Jun-2018 by Wendy Keely, Hotel Management
Thank you for staying with us and for leaving us a 5 star review. I truly appreciate the feedback I receive from my guests and I am pleased to see that you were happy with your stay. My staff and I hope to serve you again should your travels bring you back you back our way.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2018
Poolwas pretty simple and insanelyhot in the pool area but overall, clean hotel, nicely setup and breakfast was prefect.
Comment from Hotel Management
1-May-2018 by Wendy Keely, Hotel Management
Thank you for staying with us and for leaving a review. I am glad you had a good stay and enjoyed our breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great staff Great Hotel

Posted 26-Mar-2018
Pros: Everything.
Cons: Constuction in the lot it wasnt lound or anything it just made parking cramped
Location: Check out the Pro Balloon Races in July
Everythimg was great during our stay. Breakfast was good and the breakfast staff women was awesome I didn't get her name. Cloe checked us iin and she was super nice and went above and beyond the whole evening anytime we came into the lobby. Thank you for a great stay.
Comment from Hotel Management
29-Mar-2018 by Wendy Keely, Hotel Management
Thank you for staying with us and for this wonderful review. I am pleased to see that you were happy with your stay. It is always nice to hear such great things about my staff and we hope to serve you again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Best Hotel that we have stayed around & in Ottumwa

Posted 11-Mar-2018
I would definitely say that it was probably the best hotel that I've stayed at in Ottumwa. My only complaint would be that they open a few windows from time to time to get some fresh air circulating throughout the hotel because I found it very hard to breathe. And I would definitely recommend it and stay there again thank you
Comment from Hotel Management
11-Mar-2018 by Wendy Keely, Hotel Management
Thank you for staying and for the 5 star review. I am pleased to see that you were happy with your stay. Unfortunately, because of safety concerns our windows do not open.
5 out of 5
by A verified traveller

Posted 28-Feb-2018 on Hotels
Great stay however the pillows were pretty flat!
Comment from Hotel Management
5-Mar-2018 by Wendy Keely, Hotel Management
Thank you for staying with us and for taking the time to leave us a review. I do apologize for the flat pillow and my housekeeping staff is currently going through rooms to replace those that are worn out. Have a wonderful day.
5 out of 5
by A verified traveller

Posted 11-Feb-2018 on Hotels
My stay at the Hampton Inn in Ottumwa was excellent my wife and I will stay there again
Comment from Hotel Management
15-Feb-2018 by Wendy Keely, Hotel Management
Thank you so much for staying with us and for leaving us a 5 star review. I am pleased to see you were happy with your stay and we look forward to serving you again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing Staff!

Posted 6-Feb-2018 on Orbitz
The entire staff is so helpful and friendly! But, the Pool has been closed for over 6 months- with the sign that says opening the first of the year- not open- the internet is very sketchy- goes on and off while in use- I couldn't log on with my VPN- but Nicki was very, very helpful and got a tech on the phone for me.
Comment from Hotel Management
8-Feb-2018 by Wendy Keely, Hotel Management
Thank you for staying and for the great review. You will be pleased to know that our pool will be back open this week and that we just went through an internet upgrade. I am pleased that Nikki took great care of you during your stay. We hope to see you again soon. Have a great day.
5 out of 5
by A verified traveller

Awesome

Posted 23-Jan-2018 on Hotels
Better than expected.
Comment from Hotel Management
25-Jan-2018 by Wendy Keely, Hotel Management
Thank you for staying with us and for the amazing 5 star review. We hope to serve you again on your next trip.
5 out of 5
Recommended
for Personal Event
by A verified traveller

Nice hotel!

Posted 10-Jan-2018 on Hotels
Very clean and comfortable. A little pricey but very nice service.
Comment from Hotel Management
25-Jan-2018 by Wendy Keely, Hotel Management
Thank you for staying with us and for the wonderful star review.We hope you stay with us again.
4 out of 5
by Connie

Comfortable

Posted 27-Nov-2017 on Hotels
Very comfortable; some minor maintenance issues in the room (broken towel bar on shower door, carpet tack loose) but nothing that would detract from the stay.
Comment from Hotel Management
15-Dec-2017
Thank you so much for staying with us and leaving us a four star review. We hope to serve you again on your net