Ratings based on 103 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by Bobby
Posted 16-Feb-2017 on Hotels
Comment from Hotel Management
21-Feb-2017 by General Manager, Hotel Management
Thank you for staying with us and for the wonderful 5-star review. It is always nice to get great feedback such as this that I can share with my staff.
by A verified traveller
Close to restaurants
Posted 23-Jan-2017They changed my credit card $50 that I didn't have any charges
Comment from Hotel Management
26-Jan-2017 by Wkeely, Hotel Management
Thank you for staying with us. I apologize that my staff did not explain that we authorize $50.00 for incidentals. This is an authorization and not a charge. We do this because you can charge things to your room such as Suite Shop purchases. This authorization will fall off within 72 hours for a credit card and within 10 business days for a debit card. Again I apologize for any inconvenience.
by A verified traveller
Business in Ottumwa
Posted 20-Jan-2017 on HotelsMaking a business visit, not familiar with area. Clean and comfortable. Front desk was nice and helpful.
Comment from Hotel Management
26-Jan-2017 by General Manager, Hotel Management
Thank you for staying and providing such wonderful feedback. My staff and I work very hard to provide our guests with friendly service and clean rooms. We hope to see you again
by Richard
Ok, but loud!
Posted 10-Jan-2017 on HotelsThe people directly across the hall were loud, hotel wall on door side very thin.
Finally at 3am I called the front desk. The already know about it. So if they did, why didn't they do anything about it.
Comment from Hotel Management
13-Jan-2017 by General Manager, Hotel Management
Thank you for staying and for taking the time to provide this feedback. I would like to apologize for the noise issue. I am surprised that my auditor did not take appropriate action to remedy this situation. I will be speaking with her in regards to handling these types of issues. Clearly if they knew about the situation the other guest should have been asked to leave. Again I am sorry this is not typical and we hope to see you again should your travels bring you back our way.
Recommended
for Everyoneby A verified traveller from Ooltewah, United States of America
overnight business stay
Posted 17-Nov-2016One night stay in town for business meeting, due to prior experience with Hampton, I always try to stay at Hampton.
I have been in several on the years and they are always clean and comfortable. Offer good hot breakfast in the mornings.
Comment from Hotel Management
13-Jan-2017 by Wkeely, Hotel Management
Thank you for staying with us. It is always nice to hear great things about our hotel. I am glad to see we meet up to the standards you expect from Hampton Inns.
Recommended
for Everyoneby A verified traveller from US
Clean room, helpful staff
Posted 7-Nov-2016
Pros: clean modern rooms, good breakfast, friendly staff
Cons: pool was not working, but alternative pool options were given
Location: movie theater, restaurants, shopping, starbucks
Room was clean, location was good, hotel staff were helpful but they appeared under staffed as there were times there was no one at the front desk. Pool was closed for repairs but they had made arrangements with another hotel in town to use their pool if guests wanted. Breakfast was great, ffod was good breakfast room was big with lots of seating and very clean.
Comment from Hotel Management
13-Jan-2017 by Wkeely, Hotel Management
Thank you for staying with us and taking a little time to give us some feedback on your stay. It is always nice to hear that my staff is helpful and did their best to provide great customer service. I am glad you enjoyed the breakfast. We were very fortunate to have alternate accommodations for our pool, which along with the spa are back up and running. We hope to see you again should your travels bring you back our way.
by A verified traveller
Posted 25-Oct-2016 on Hotels
Personal business in the area
by A verified traveller
Posted 16-Oct-2016 on Hotels
by A verified traveller
Posted 10-Oct-2016 on Hotels
my only complaint is that the pillows were not comfortable
by A verified traveller
Great Customer service
Posted 5-Oct-2016 on HotelsWe enjoyed our stay. and will be returning some day. We asked to have a early check-in, driving all night, the hotel accommodated our request. They didn't have to do this. Thank you. There was some confusion about our stay when we were checking out. They showed that we had never checked in. we laughed it off.
