Ratings based on 127 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveller
Great staff Great Hotel
Posted 26-Mar-2018
Pros: Everything.
Cons: Constuction in the lot it wasnt lound or anything it just made parking cramped
Location: Check out the Pro Balloon Races in July
Everythimg was great during our stay. Breakfast was good and the breakfast staff women was awesome I didn't get her name.
Cloe checked us iin and she was super nice and went above and beyond the whole evening anytime we came into the lobby. Thank you for a great stay.
Comment from Hotel Management
29-Mar-2018 by Wendy Keely, Hotel Management
Thank you for staying with us and for this wonderful review. I am pleased to see that you were happy with your stay. It is always nice to hear such great things about my staff and we hope to serve you again.
Recommended
for Everyoneby A verified traveller
Best Hotel that we have stayed around & in Ottumwa
Posted 11-Mar-2018I would definitely say that it was probably the best hotel that I've stayed at in Ottumwa. My only complaint would be that they open a few windows from time to time to get some fresh air circulating throughout the hotel because I found it very hard to breathe. And I would definitely recommend it and stay there again thank you
Comment from Hotel Management
11-Mar-2018 by Wendy Keely, Hotel Management
Thank you for staying and for the 5 star review. I am pleased to see that you were happy with your stay. Unfortunately, because of safety concerns our windows do not open.
by A verified traveller
Awesome
Posted 23-Jan-2018 on HotelsBetter than expected.
Comment from Hotel Management
25-Jan-2018 by Wendy Keely, Hotel Management
Thank you for staying with us and for the amazing 5 star review. We hope to serve you again on your next trip.
Recommended
for Personal Eventby A verified traveller
Nice hotel!
Posted 10-Jan-2018 on Hotels Very clean and comfortable. A little pricey but very nice service.
Comment from Hotel Management
25-Jan-2018 by Wendy Keely, Hotel Management
Thank you for staying with us and for the wonderful star review.We hope you stay with us again.
by Connie
Comfortable
Posted 27-Nov-2017 on HotelsVery comfortable; some minor maintenance issues in the room (broken towel bar on shower door, carpet tack loose) but nothing that would detract from the stay.
Comment from Hotel Management
15-Dec-2017
Thank you so much for staying with us and leaving us a four star review. We hope to serve you again on your net
by Christa
Posted 23-Oct-2017 on Hotels
Needs updated ! Staff were never around for checking in or out had to wait both times
Comment from Hotel Management
30-Oct-2017
Thank you for staying and leaving this review. I truly appreciate the feedback and will work with my staff to try and correct the issues you mentioned. Have a great day.
by A verified traveller
Nice place
Posted 20-Oct-2017 on HotelsNice place. Staff is friendly and room is very comfortable.
Comment from Hotel Management
30-Oct-2017
Thank you for staying with us and for the wonderful 5 star review. I truly appreciate the feedback from my guests and it is always nice to hear great things about my staff. have a great day.
by Michael
OK, but pool/spa is closed.
Posted 1-Oct-2017 on HotelsPlace was fine, but disappointed that the pool and spa were closed for repairs.
Comment from Hotel Management
30-Oct-2017
Thank you for staying with us. I am sorry that the pool and spa were closed for repairs, but the safety of my guests is very important. We hope to serve you again. Have a wonderful day.
by Kendra
Posted 18-Sep-2017 on Hotels
Overall, only disappointment was the pool was being serviced and therefore unavailable. Staff were nice. Business center decent. Breakfast staff was very friendly & worked hard to keep things refilled promptly.
Comment from Hotel Management
26-Sep-2017
Thank you for staying with us and for the four star rating. I really appreciate the feedback and truly apologize for the pool being down for renovations. I am pleased to hear the compliments about my staff and will certainly pass that along to them. We hope to serve you again.
by Ronald
Posted 7-Sep-2017 on Hotels
Every thing was very good except for the noise in the room from the adjacent elevator.
Comment from Hotel Management
11-Sep-2017
Thank you so much for staying with us and for the 5 star review. I am pleased to see that you were happy with your stay. I do apologize for any noise you experienced. We do hope to see you again.
