Ratings based on 127 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great staff Great Hotel

Posted 26-Mar-2018
Pros: Everything.
Cons: Constuction in the lot it wasnt lound or anything it just made parking cramped
Location: Check out the Pro Balloon Races in July
Everythimg was great during our stay. Breakfast was good and the breakfast staff women was awesome I didn't get her name. Cloe checked us iin and she was super nice and went above and beyond the whole evening anytime we came into the lobby. Thank you for a great stay.
Comment from Hotel Management
29-Mar-2018 by Wendy Keely, Hotel Management
Thank you for staying with us and for this wonderful review. I am pleased to see that you were happy with your stay. It is always nice to hear such great things about my staff and we hope to serve you again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Best Hotel that we have stayed around & in Ottumwa

Posted 11-Mar-2018
I would definitely say that it was probably the best hotel that I've stayed at in Ottumwa. My only complaint would be that they open a few windows from time to time to get some fresh air circulating throughout the hotel because I found it very hard to breathe. And I would definitely recommend it and stay there again thank you
Comment from Hotel Management
11-Mar-2018 by Wendy Keely, Hotel Management
Thank you for staying and for the 5 star review. I am pleased to see that you were happy with your stay. Unfortunately, because of safety concerns our windows do not open.
5 out of 5
by A verified traveller

Awesome

Posted 23-Jan-2018 on Hotels
Better than expected.
Comment from Hotel Management
25-Jan-2018 by Wendy Keely, Hotel Management
Thank you for staying with us and for the amazing 5 star review. We hope to serve you again on your next trip.
5 out of 5
Recommended
for Personal Event
by A verified traveller

Nice hotel!

Posted 10-Jan-2018 on Hotels
Very clean and comfortable. A little pricey but very nice service.
Comment from Hotel Management
25-Jan-2018 by Wendy Keely, Hotel Management
Thank you for staying with us and for the wonderful star review.We hope you stay with us again.
4 out of 5
by Connie

Comfortable

Posted 27-Nov-2017 on Hotels
Very comfortable; some minor maintenance issues in the room (broken towel bar on shower door, carpet tack loose) but nothing that would detract from the stay.
Comment from Hotel Management
15-Dec-2017
Thank you so much for staying with us and leaving us a four star review. We hope to serve you again on your net
3 out of 5
by Christa

Posted 23-Oct-2017 on Hotels
Needs updated ! Staff were never around for checking in or out had to wait both times
Comment from Hotel Management
30-Oct-2017
Thank you for staying and leaving this review. I truly appreciate the feedback and will work with my staff to try and correct the issues you mentioned. Have a great day.
5 out of 5
by A verified traveller

Nice place

Posted 20-Oct-2017 on Hotels
Nice place. Staff is friendly and room is very comfortable.
Comment from Hotel Management
30-Oct-2017
Thank you for staying with us and for the wonderful 5 star review. I truly appreciate the feedback from my guests and it is always nice to hear great things about my staff. have a great day.
4 out of 5
by Michael

OK, but pool/spa is closed.

Posted 1-Oct-2017 on Hotels
Place was fine, but disappointed that the pool and spa were closed for repairs.
Comment from Hotel Management
30-Oct-2017
Thank you for staying with us. I am sorry that the pool and spa were closed for repairs, but the safety of my guests is very important. We hope to serve you again. Have a wonderful day.
4 out of 5
by Kendra

Posted 18-Sep-2017 on Hotels
Overall, only disappointment was the pool was being serviced and therefore unavailable. Staff were nice. Business center decent. Breakfast staff was very friendly & worked hard to keep things refilled promptly.
Comment from Hotel Management
26-Sep-2017
Thank you for staying with us and for the four star rating. I really appreciate the feedback and truly apologize for the pool being down for renovations. I am pleased to hear the compliments about my staff and will certainly pass that along to them. We hope to serve you again.
5 out of 5
by Ronald

Posted 7-Sep-2017 on Hotels
Every thing was very good except for the noise in the room from the adjacent elevator.
Comment from Hotel Management
11-Sep-2017
Thank you so much for staying with us and for the 5 star review. I am pleased to see that you were happy with your stay. I do apologize for any noise you experienced. We do hope to see you again.