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The Westin Ottawa

Photo gallery for The Westin Ottawa

Indoor pool
Indoor pool
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Deluxe Room, 1 King Bed, Non Smoking, View | Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of The Westin Ottawa

The Westin Ottawa

4.0 star property

4.3/5 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
11 Colonel By Dr, Ottawa, ON, K1N 9H4

Explore the area

  • Popular LocationByward Market Square7 min walk
  • Popular LocationNational Gallery of Canada10 min walk
  • Popular LocationParliament Hill13 min walk
  • AirportOttawa, ON (YOW-Macdonald-Cartier Intl.)16 min drive

Room options

About this area

Ottawa

Located in Downtown Ottawa neighborhood, The Westin Ottawa is connected to a rail/subway station. Canadian Museum of History and Canadian War Museum are cultural highlights, and travelers looking to shop may want to visit Byward Market Square. Famous Five Monument and Elgin Street are also worth visiting. Guests love the hotel's central location.
Visit our Ottawa travel guideOpens in a new window
Map

What's nearby

  • Rideau Centre - 1 min walk
  • Shaw Centre - 1 min walk
  • Byward Market Square - 7 min walk
  • National Gallery of Canada - 10 min walk
  • Parliament Hill - 13 min walk

Getting around

  • Ottawa Station - 5 min drive
  • Carleton Station - 7 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • Santé Restaurant - 3 min walk
  • Metropolitain Brasserie - 3 min walk
  • Black Tomato - 4 min walk
  • Social - 4 min walk
  • Tim Hortons - 4 min walk

About this property

The Westin Ottawa

4-star eco-friendly hotel located in Downtown Ottawa
At The Westin Ottawa, you can look forward to a shopping mall on site, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a massage or other spa services. Enjoy a meal at the two onsite restaurants. Enjoy the 24-hour gym, as well as activities like racquetball/squash. Stay connected with free WiFi in public areas, and guests can find other amenities such as a fireplace in the lobby and a bar.
You'll also find perks like:
  • An indoor pool
  • Breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • An electric car charging station, express check-out, and concierge services
  • Wedding services, tour/ticket assistance, and ATM/banking services
  • Guest reviews speak highly of the central location and helpful staff
Room features
All 492 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like safes and WiFi. Guest reviews give good marks for the clean, comfortable rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with tubs or showers and free toiletries
  • 50-inch HDTVs with cable channels
  • Refrigerators, microwaves, and free infant beds

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 10.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (CAD 48 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking within 0.1 mi (CAD 30 per day)
  • Limo/town car service

Food and drink

  • To-go breakfast available for a fee 7:30 AM–11:00 AM on weekdays and 7:00 AM–11:30 AM on weekends: CAD 5-25 for adults and CAD 5-25 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Daly's Restaurant
  • The Shore Club

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Racquetball/squash
  • Shopping mall
  • Shopping
  • Spa services

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Microwave (on request)
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference space (473612 square feet)
  • Meeting rooms

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 50-inch LCD TV
  • Cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave (on request)
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

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Family-friendly
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Pool
Pool
4 star
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Guest rating 4+
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Policies

Check-in

Check-in from 3 PM - anytime
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between CAD 5 and CAD 25 for adults, CAD 5 and CAD 25 for children (approximately)
  • Fee for in-room wireless Internet: CAD 10.95 per day (rates may vary)
  • Covered valet parking fee: CAD 48 per day (in/out privileges)
  • Offsite parking fee: CAD 30 per day (0.1 mi away; open 24 hours)
  • Late check-out fee: CAD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:30 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Ottawa Westin
Westin Hotel Ottawa
Westin Ottawa
The Westin Ottawa Hotel Ottawa
Westin Ottawa Hotel
The Westin Ottawa Hotel
The Westin Ottawa Ottawa
The Westin Ottawa Hotel Ottawa

Frequently asked questions

Does The Westin Ottawa have a pool?

Yes, this property has an indoor pool. Pool access is from 6:30 AM–10:00 PM.

How much does it cost to stay at The Westin Ottawa?

As of Dec 6, 2022, prices found for a 1-night stay for 2 adults at The Westin Ottawa on Dec 17, 2022 start from CA $215.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Westin Ottawa pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at The Westin Ottawa?

Valet parking is available for CAD 48 per day.

What time is check-in at The Westin Ottawa?

Check-in is from 3 PM - anytime.

What time is check-out at The Westin Ottawa?

Check-out is at noon. Late check-out is available for CAD 50 (subject to availability).

Where is The Westin Ottawa located?

Located in Downtown Ottawa, this eco-friendly hotel is within a 10-minute walk of Shaw Centre, University of Ottawa, and Byward Market Square. Parliament Hill and Canadian Museum of History are also within 1 mi (2 km).

Can I cancel my reservation for free at The Westin Ottawa and receive a full refund?

Yes, The Westin Ottawa offers free cancellation on select room rates, because flexibility matters! Please refer to The Westin Ottawa cancellation policy on our site for more details about any exclusions or requirements.

The Westin Ottawa Reviews

The Westin Ottawa Reviews

Overall score and ratings

4.3

Excellent

How we verify reviews
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More information
Rating 5 - Excellent. 555 out of 1000 reviews" "
" "5 - Excellent 56%
Rating 4 - Good. 275 out of 1000 reviews" "
" "4 - Good 28%
Rating 3 - Okay. 101 out of 1000 reviews" "
" "3 - Okay 10%
Rating 2 - Poor. 39 out of 1000 reviews" "
" "2 - Poor 4%
Rating 1 - Terrible. 30 out of 1000 reviews" "
" "1 - Terrible 3%

4.4/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4.2/5

Eco-friendliness

1/5 Terrible

Gabriela Clesca
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very rude and the entrance of the hotel smells like pee!

5/5 Excellent

David, Newmarket
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Rideau Centre. The Shore Club is an excellent restaurant.
Stayed 1 night in Nov 2022

4/5 Good

KATHY
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Nov 2022

5/5 Excellent

Jonathan
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the downtown core. Location is optimal. Breakfast is just as good if not better then anywhere in the area.
Stayed 1 night in Nov 2022

4/5 Good

David
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a sound like a banging pipe in our room. Reported this to the front desk and they were able to relocate us to a new room which was much better. Staff were all excellent but the hotel itself feels a little dated and could use a refresh. Particularly vexing was our check in. The driveway was extremely congested but eventually we were able to park and check in. Overall a good experience.
Stayed 1 night in Nov 2022

5/5 Excellent

suzanne
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, clean luxury hotel in the heart of Ottawa , steps to parliament and Byward market
Stayed 1 night in Nov 2022

5/5 Excellent

Jean
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was our 50th wedding anniversary and the hotel put a bottle of wine and a plate of cheese and fruits in the room. Awesome. We were so pleased

5/5 Excellent

Kimberley
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was walking distance to many tourist sights and restaurants; including the Byward Market. It is attached the the Rideau Centre Shopping Centre which was very convenient. The room was a good size, clean and had a beautiful view of the Rideau Canal, and Parliament Hill.
Stayed 1 night in Nov 2022

5/5 Excellent

Robert
Liked: Cleanliness,