Interior

Reviews of Sonder Rideau

3 out of 5
Sonder Rideau
161 Laurier Avenue West, Ottawa, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1015 reviews" "
Rating 8 - Good. 260 out of 1015 reviews" "
Rating 6 - Okay. 51 out of 1015 reviews" "
Rating 4 - Poor. 14 out of 1015 reviews" "
Rating 2 - Terrible. 22 out of 1015 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Liked: Cleanliness, amenities
Perfect layout of room Really clean Well furnished and equipped
Stayed 3 nights in Mar 2024

10/10 Excellent

ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was perfect and quite spacious. Felt like a home away from home. Would definitely stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

Deepali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at a Sonder property. As a solo female traveler, the apartment/suite was safe, quiet, well furnished and very comfortable. There was a lot of amenities on site (gym was great, laundry was a nice surprise) and off site (shopping, groceries, great coffee and restaurants all within 5-10 minutes walking distance). The staff was responsive and helpful if and when I needed anything. Wifi was a bit spotty on couple of days, but all in all highly recommend Sonder for business or solo travel. Might not have enough amenities for families with little kids or for folks who don’t want to cook on vacation!
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, great location, easy access. Excellent property
Stayed 3 nights in Mar 2024

8/10 Good

Eric Claude Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all I was reasonably happy with my experience at Sonder Rideau. The staff were extremely pleasant and the place was quite nice with a great location and price. The 2 areas for improvement I would have are 1) The parking lot was tough to navigate and the instructions in the Sonders app as well as on the machine weren't very helpful. Clearer instructions on parking and better signage would be nice. 2) The app was a bit challenging to use and I was a tad annoyed with having to do a lot of extra confirmations with regards to reserving, checking in and checking out. All in all again I'm reasonably happy with my stay and I'd like to see those areas worked on for an even better customer experience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Deborah, Fonthill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property a number of times over the last year. Parking in the building is convenient. Love the no contact check in. The suites are large and very clean, beds comfortable and bedding is luxurious. The only complaint is the poor temperature control and the HVAC blasts like a jet engine when it’s on. The windows do open so that helps cool overheated rooms and staff were quickly responsive to turn off baseboard heaters on the last visit.
Stayed 3 nights in Mar 2024

4/10 Poor

Qodirjon

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
So this was probably the more expensive hotels i stayed in over 80 a night, my expectations coming in here was that i get what i paid for, did i? No. Not even sandals to wear inside the cold cold floors and dont even get me started on the freezing showers that my mom had to take. Their main advertising is that they have a table tennis and basketball. I was sold i really wanted to play… until you actually get there, the basketball net is like 8ft tall… their a multi BILLION dollar and they dont invest into a basketball they slapped me in the face with a ball that you get from the dollar store for 2$?!!! This is insane. Did i mention the TV doesnt work. Their refunding and changing policy i really respect that but they didnt even give me the a chance to even get a credit of one of the days i couldnt even stay there… They want money for literally everything its insane
Stayed 2 nights in Mar 2024

10/10 Excellent

eunsuk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room condition was excellent for a family trip of 4. Hotel on-site parking is located below the building which is paid 25$ for 24 hours.
Stayed 3 nights in Mar 2024

10/10 Excellent

ANUJA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited this property last year as well and loved it. Checks in are like a walk in the park. The rooms are spacious, clean and the kitchen has all the basics such as cutlery, plates, kettle and so on and it’s walkable distance to byward market and restaurants.
Stayed 2 nights in Mar 2024

10/10 Excellent

QIANG

Liked: Cleanliness, staff & service, property conditions & facilities
For some reason, the bar code for accessing underground garage not working very well. Other than this, everything is perfect
Stayed 3 nights in Mar 2024

10/10 Excellent

Hai Tao

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We can get everything needed in the suite for the stay. The kitchen and items are the gems! Suite is spacious, clean and nice. Even the sofa bed is comfortable. The only area reduced the point is the parking. Need to be super caution to get in and out -- very easy to get damage to your car. But that is the normal downtown underground parking. Can't really complaint about this... Overall, this is the great place and even the picky wife is happy with my decision!
Stayed 2 nights in Mar 2024

10/10 Excellent

Carla

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good and what I expected.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in and beautiful space. Will definitely look for Sonder properties in future.
Stayed 2 nights in Mar 2024

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was really annoying and felt unsafe was the parking garage.
Stayed 2 nights in Feb 2024

10/10 Excellent

Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Super convenient and near Parliament. Enjoyed it and would go back for that price.
Stayed 2 nights in Mar 2024

10/10 Excellent

France

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful. Nice big spacious rooms/apartments. Decent prices. I felt very safe with all the security measure to get into the building.
Stayed 2 nights in Mar 2024

10/10 Excellent

OLAYEMI

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAD A WONDERFUL EXPERIENCE
Stayed 2 nights in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience to tourist attractions and shopping was great. The units and facilities were wonderful. I would definitely stay here again!
Stayed 3 nights in Feb 2024

10/10 Excellent

Deborah, Fonthill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and self check in. Nice to have a full size kitchen. Our room was quite cold when we checked in as the windows had been left open. We didn't check in till after 11 pm and it was in the - 20's C outside. The ventilation fan never went off when set on auto so it was quite noisy at night.
Stayed 4 nights in Feb 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay here. The location was convenient and walkable to the Parliament buildings and the ByWard market. We appreciated having a full kitchen in our room too. The only downside was noise. The door didn’t block out noise from the hallway well. Luckily our neighbours were quiet. The room also came with earplugs, probably for this reason. We will probably stay here again next time we’re in Ottawa though.
Stayed 4 nights in Feb 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, immaculate suite. Very convenient location. Walked to Byward Market & Rideau Centre. Would definitely stay here or at another Sonder in the future.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building entry, lobby were very nice. Safe, clean, easy access. The room was large, bed was big and comfortable. Living area was very nice. The kitchen was very small, but had more than I needed. Coffee selection was also great.
Stayed 3 nights in Feb 2024

6/10 Okay

Gina, Mississauga

Travelled with family
Parking was inconvenient and tight.
Stayed 3 nights in Feb 2024
Response from Sonder on Feb 28, 2024
Thank you for staying with us, Gina. Your feedback is important to us, and we will relay your thoughts to our team. We hope to host you again.

10/10 Excellent

Grigory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The window was open when we arrived, it took 24 hours to get warm! Otherwise, great stay. Kitchen was perfect. Loved having access to extra coffee, creamer, etc. Garage parking was super convenient. Keyless system can't be beat! THX
Stayed 5 nights in Feb 2024

8/10 Good

Oya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Milos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful we had such a good experience will definitely be looking into another one!!!!
Stayed 2 nights in Feb 2024

10/10 Excellent

elham

Stayed 5 nights in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent and within walking distance of local reataurants and sites. Hotel is clean, room was comfortable and kitchen was great. Lots of space. Staff friendly. Loved the check in/out process. Only thing missing is a pool, but the playroom was a great feature for the kids. We will be back!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sabine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Television wasn´t easy to operate. The other things were self-explanatory.
Stayed 3 nights in Feb 2024

8/10 Good

David

Travelled with family, Business traveller
Very pleasant helpful staff on checkin. Nice property. Could use hooks in bathroom and entry hall for clothes, coats.
Stayed 3 nights in Feb 2024

8/10 Good

Coleen

Travelled with partner
Liked: Cleanliness, staff & service
I did not enjoy the limited TV access and programming. No current programs Access Rokou gives you a lot of old shows To be able to access local TV stations would be helpful to visitors to the City
Stayed 4 nights in Feb 2024

10/10 Excellent

Jennifer

Stayed 6 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit was quite spacious and well set up, convenient to restaurants and downtown, Winterlude, and skating at City Hall. Unit seemed to cool down fast and almost bought a blanket for the time between heating kicking back on. Would have preferred a Keurig coffee maker but we managed. Would stay at Sonder again. Staff were the best.
Stayed 4 nights in Feb 2024

10/10 Excellent

Lynnsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean
Stayed 3 nights in Jan 2024

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect spot with all amenities.
Stayed 3 nights in Jan 2024

10/10 Excellent

Alaina

Liked: Staff & service, property conditions & facilities
Great spot. Large room with comfy bed. Great home away from home and super walkable to byward market
Stayed 2 nights in Jan 2024

10/10 Excellent

MOHAMED

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for 3 days and it was a great place to stay in downtown Ottawa. Very accessible and room were super clean. Higher recommended.
Stayed 3 nights in Jan 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very spacious rooms and all the needed utensils for cooking! Would not hesitate to book this hotel next time in Ottawa..
Stayed 3 nights in Jan 2024

8/10 Good

leo

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great place down town. Room was clean but garbage in kitchen not emptied and stunk up the room
Stayed 2 nights in Jan 2024

10/10 Excellent

Radu Constantin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were very helpful and nice.
Stayed 3 nights in Jan 2024

6/10 Okay

Michel

Stayed 4 nights in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sonder on Jan 30, 2024
Hi Sarah, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

10/10 Excellent

Yu Myat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2024

10/10 Excellent

THULFIQAR

Liked: Cleanliness, staff & service, property conditions & facilities
Impressive rooms. Very good value for the money
Stayed 2 nights in Jan 2024

8/10 Good

Betty

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a decent hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Morgan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fantastic. Steps away from LCBO, Farmboy and a 24 hour convience store.
Stayed 5 nights in Jan 2024