All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very good experience, staff is good. nice and clean property
Vishwajeet
Stayed 2 nights in Feb 2020
Response from Guest Services on Feb 28, 2020
Thank you for your review. We are happy that you had a good experience, our staff treated you well, and you found our accommodations clean.
6/10 Okay
Ray, Montreal
Travelled with partner
Feb 28, 2020
Disliked: Amenities
Two bedrooms for cheaper price. Close to highway. Very good for students.
Ray
Stayed 1 night in Feb 2020
Response from Guest Services on Feb 28, 2020
Thank you for your review. We are glad to see that you liked the price of our accommodations. Students are our primary business so we agree with your assessment.
8/10 Good
Mark
Travelled with family
Feb 27, 2020
Liked: Cleanliness, staff & service
Mark
Stayed 1 night in Feb 2020
Response from Guest Serivices on Feb 28, 2020
Thank you for your review.
2/10 Terrible
Verified traveller
Feb 18, 2020
Verified traveller
Stayed 5 nights in Jan 2020
Response from Guest Services on Feb 25, 2020
Thank you for your review.
10/10 Excellent
Eva, Toronto
Travelled with partner
Feb 17, 2020
Liked: Cleanliness, amenities
Great location if you are traveling to Ottawa in the winter to skate on the Rideau Canal
Eva
Stayed 1 night in Feb 2020
Response from Guest Services on Feb 25, 2020
Thank you for your review; yes being just one block from the Rideau, we agree with you, our location is perfect!
Overall the property is fine
Compared to hotels with a lot more amenities it’s adequate
No
Stayed 5 nights in Feb 2020
Response from Guest Services on Feb 25, 2020
Thank you for your review; we like to believe that for the price point we provide our accommodations, we provide great amenities similar to traditional comparative hotels.
10/10 Excellent
Verified traveller
Feb 8, 2020
Liked: Cleanliness
Verified traveller
Stayed 1 night in Feb 2020
Response from Guest Services on Feb 25, 2020
Thank you for your review.
8/10 Good
Sam, LA
Travelled with family and small children, Business traveller
The front desk staff are very helpful and nice .
The house keeping supervisor was rude about check out time .
Sam
Stayed 2 nights in Jan 2020
Response from Guest Services on Feb 25, 2020
Thank you for your review; sorry to see that some of our staff did not treat you as we expect them to treat our guests. We will provide this feedback to our housekeeping department on your behalf.
4/10 Poor
Sebastien
Business traveller
Feb 1, 2020
Liked: Staff & service
I did not like the fact that I was charged twice. When booking on Expedia, I was charged, then at the reception they told me the booking did not go through and they charge me again. Then later I realised that I was charged on both on my credit card.
Sebastien
Stayed 1 night in Jan 2020
Response from Guest Services on Feb 25, 2020
Thank you for your review; if you believe that you were billed incorrectly, please contact us directly so we may look into the matter for you.
The receptionist was so kind and helpful and that’s a very rare thing to come by this days
Verified traveller
Stayed 1 night in Jan 2020
Response from Guest Services on Feb 25, 2020
Thank you for your review; we like to believe apart from offering affordable non-traditional accommodations competing with traditional hotels; our people are our number one strength!
8/10 Good
Sam, Ottawa
Business traveller
Jan 27, 2020
Liked: Cleanliness, amenities
It’s close to the down town ,nice area ,
Easy transportation.
Sam
Stayed 1 night in Jan 2020
Response from Guest Services on Feb 25, 2020
Thank you for your review; we are glad you were able to navigate Ottawa easily.
10/10 Excellent
Verified traveller
Jan 22, 2020
Liked: Cleanliness, amenities
Location great clean and good for the price which was reasonable
Verified traveller
Stayed 4 nights in Jan 2020
Response from Guest Services on Feb 25, 2020
Thank you for your review, who could ask for more affordable and clean accommodations. At least this is what we hear from the majority of our guests.
This is not a hotel. It’s dirty and upon entering the room, you quickly notice an odour. I checked out once I saw the room.
Delia
Stayed 1 night in Jan 2020
Response from Guest Services on Feb 25, 2020
Thank you for your review; you are 100% correct; we are not a hotel. We do our best to communicate this to our guests before they book but also before they arrive. Sorry if we did not meet your expectations.
6/10 Okay
Samuel S.
Dec 28, 2019
Liked: Cleanliness
Mistaken
We were three sibling seniors travelling together. We did not realise there were only two beds. Sharing a bed was not on our agenda
We were surprised to find out that parking was not included and cost $15 a day. The location was excellent and bus service was right out front. The suite was spacious and included housekeeping services. Would definitely recommend to anyone visiting Ottawa
Janice
Stayed 1 night in Dec 2019
Response from Operation Manager on Dec 12, 2019
Thank you for the feedback, we appreciate hearing from our guests.
Price was right. A very acceptable accommodation ,quiet,convenient and very clean and tidy. It was the second time I stayed there and would recommend it to anyone .
Verified traveller
Stayed 1 night in Nov 2019
Response from Operation Manager on Dec 12, 2019
Thank you for the feedback, we appreciate hearing from our guests.
Great Value< do not expect Hotel service, it is a University residence, it is clean comfortable and if you are a traveler like me, who just needs a clean bathroom clean room and a comfortable bed, then this is it.
Alberto
Stayed 1 night in Nov 2019
Response from Operation Manager on Dec 12, 2019
Thank you for the feedback, we appreciate hearing from our guests.
This student residence / hotel is just ok. The place is hard to find in the dark with all the construction because the road looks like a driveway due to the turn around at St Paul’s University.
The place is spartan and the towels are horrible, very small and hard. They must not use fabric softener. Sheets and blankets have seen better days. Housekeeping showed up once during my 3 day stay. I had to ask to borrow a kettle to make coffee. The price was not low enough to make up for the lack of amenities given the $15.00 per night parking in addition to the cost of the room. I will not stay here again.
Diana
Stayed 3 nights in Nov 2019
Response from Operation Manager on Dec 12, 2019
Thank you for the feedback, we appreciate hearing from our guests.
Ad was totally misleading. Very hard to find, bus driver and policeman tried to help find place. Had to walk in and out of buildings, finally found a security guard who walked us over to student residence building. Beds were very hard. Toilet paper so thin you could see through it. Screens to open windows falling off, full of cobwebs. Would never recommend to anyone.
Verified traveller
Stayed 1 night in Oct 2019
Response from Operation Manager on Dec 12, 2019
Thank you for the feedback, we appreciate hearing from our guests.
4/10 Poor
Beryk, Laval
Travelled with partner
Oct 15, 2019
Liked: Cleanliness, staff & service
Beryk
Stayed 1 night in Oct 2019
Response from Operation Manager on Dec 12, 2019
Thank you for the feedback, we appreciate hearing from our guests.
Front desk service is pleasant and accommodating. Location is great with bus service at the front of the R&C centre.
Will recommend my friends to stay and enjoy the relaxed atmosphere.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Caroline Beaudoin, Operation manager on Aug 27, 2019
Thank you for taking the time to provide us with your feedback, it is greatly appreciated.