Ratings based on 1,245 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromMontreal

Excellent for conférence at Shaw Center.

Posted 18-Jan-2017
Near to turistis spots. Excellent for conférence at Shaw Center.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jan-2017
Really great location across from Rideau Center and 4 minute walk to Shaw centre.
3out of 5
Recommended
for Everyone
by A verified traveller

Convenient

Posted 15-Jan-2017
Staff varied from very good to disinterested. Most rooms are shower only, no bath. This was a problem for me and not obvious at time of booking. No interest from staff who were on when I checked in and no effort to find me a room with a bath despite fact I was staying for 6 nights. Average hotel experience.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Dec-2016
Good hotel to stay, close to downtown and shopping area. Rideau center is just one block away. Clean room and beds, all extra beddings are prepared. Love it!!!
4out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 26-Dec-2016
Pros: The hotel is close to everything. The room is clean and comfortable (we stayed in the Next Generation room). The pool and the hot tub are great. Cons: It would be nice if there were glasses in the room. There were paper cups for the hot drinks and plastic cups in the bathroom. It's a nuisance of course, but I don't remember staying in a hotel which would not provide a pair of glasses.
3out of 5
by A verified traveller

Indifferent to Service

Posted 25-Dec-2016
The Good: -excellent restaurant, especially for breakfast -location to museums and attractions The Bad: -awful hotel staff, projected an air of indifference to guests; there was a water main problem during our stay, you can't blame the hotel for that, but housekeeping barged into our room at 730am!!!!!!!!!!! claiming the room had to be done a bit earlier due to the looming water problem. Hello Novotel, can't you tell or train your staff so that they don't do that sort of thing? Then when we returned a bit later after breakfast there was a note under the door informing us when the water would be shut off, prompting a mad scramble to get to the pool so that there would be clean water for a shower in the room (my son wanted to go to the pool). The swimming pool was disgusting (I got pink eye the next day) and the hot tub was not hot at all. Then in the afternoon music started blasting into the room as the speakers were being tested. When I explained all this to one of the staff downstairs the person projected a "So? What am I supposed to do?" attitude. Well, what the hotel could do is actually provide a higher level of service. You can't do anything about a water event, but you can minimize the inconvenience for guests. There is almost zero chance I'll ever bring my family here again.
3out of 5
Recommended
for Everyone
by A verified traveller

Pillows

Posted 24-Dec-2016
Uncomfortable pillows. Everything else was great. Would stay there again.
5out of 5
Recommended
for Everyone
by A verified traveller fromMontreal

Weekend with the kids.

Posted 14-Dec-2016
Pros: Location, Cleanliness, Staff
Location: Parliament, Museums, Mall, Restaurants, Byward Market, Transportation.
We had a great time the hotel is perfectly located parliament, museums, restaurants, shopping, Byward market... all within walking distance. The hotel was nice, clean and perfect for us. Spacious, I was able to tuck a stroller in a corner of the dinning room without having to fold it up. We were in the executive suite. King size bed with a pull out in the sitting room. Dining table, bar, desk and free wifi. The bed was nice and comfy so much so I had to make an effort to get up :) There was a television in each room, so no one got in anyone's way and it almost felt like two separate rooms. The managment and staff were great, we arrived early and they did everything they could to make us comfortable. There is a pool which is a plus if you travel with children. The Nespresso machine was good for the grown ups. I would recommend this hotel, and plan on returning in the summer.
4out of 5
Recommended
for Everyone
by A verified traveller

Location

Posted 13-Dec-2016
Location was great! Close to Rideau Ctr. and Ottawa U. My Wife and I also enjoyed the Euro style hotel room!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Dec-2016
Bel hotel mais les chambres ne sont pas rénovées comme le reste de l'hotel.