Ratings based on 2,678 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Great uograde

Posted 26-Sep-2016
Was put into this hotel after Expedia accidentally didn't book me in my original hotel. I had a wonderful stay and they totally took very good care of me. Happy I ended up at this hotel!
5out of 5
by A verified traveller fromKelowna, BC

Great Location

Posted 25-Sep-2016
Cons: Not that it can be improved, just note that finding the hotel by car and locating the parking is tricky due to one way strets and construction.
Location: Right next to the Byward Market, across the street from the Rideau Centre, and walking distance to all of the museums, Parliament and the Rideau Canal
This was our first trip to Ottawa and we really couldn't have selected a better hotel. The location, amenities - very good fitness centre, complete with pool and a very good restaurant and lobby lounge - friendly, helpful staff, and quiet, clean, comfortable rooms all made this a fantastic experience for us. I think the floor we were on had recently been renovated so it was up to date and modern. We have no complaints or issues that could have made this property better. Great value for the money.
5out of 5
by A verified traveller fromburlington

Great

Posted 20-Sep-2016
Pros: Location
Great , would be nice though if they gave two microscopic bars of soap per room, one for shower and one for sink!
1out of 5
by A verified traveller fromVancouver

Beware ants

Posted 20-Sep-2016
Pros: the breakfast was good
Cons: care about your guests!!!!!!!
Location: near Byward Market
There were ants along a wall near the desk. Because the ear piece of the phone was dirty, I got changed out of my PJ's and went downstairs to complain. I told the front desk I did not want to switch rooms because my husband was already sleeping but that I was not receiving the proper experience that I paid for with a four star hotel. The front desk did nothing except to say they would take care of it. The next morning I told a new staff person at the front desk and they said no reimbursement of any kind could be done because I booked third party. I asked to speak to the manager and was told he was busy but that they would let him know I was at breakfast. The 45 minutes I was at breakfast no one came to see me. I left to tour the city and when I came back at the end of the day, to pick up my luggage, the original staff member at the front desk said that they were fumigating. I again asked to speak to the manager. They said he was in a meeting but would let him know I was here. After 10 minutes I had to leave. I never was able to speak to the manager, and nobody reached out to me to apologize or offer any kind of complimentary gesture to make up for the inconvenience. Even a small effort, like covering my breakfast of $10 would have done it! I could not use the desk during our stay and I actually stuck my hand down the side of the wall the first night trying to find the light switch to the lamp. I would never recommend this hotel.
3out of 5
by A verified traveller fromOntario

Close to market and attractions

Posted 19-Sep-2016
Hotel was nice. Parking was extra at your own cost (3rd party) only down fall...would be nice if a pass was included even at a small fee so you could come an go during the stay.
4out of 5
by A verified traveller

Posted 18-Sep-2016
Overall very nice room with great beddings. Comfortable and quiet. Only needed a hook in the bathroom for my rob. Nice stay!
3out of 5
by A verified traveller

Downtown

Posted 11-Sep-2016
Hotel is in need of a upgrade. Location is ok and the staff were excellent
2out of 5
by A verified traveller

Nice hotel, but unreliable when have a schedule

Posted 31-Aug-2016
I stayed at the Novotel while in Ottawa for one night for an interview. My schedule included some tight timelines and I tried to plan accordingly. This included contacting the hotel ahead of time about early check-in. I was told early-check in should not be a problem and that arrangements had been that should make it possible. When I arrived, I was told it wasn't possible because the system was updating. It was frustrating that whoever had advised me literally the day before didn't know an update was occurring, and the staff were not the most courteous or polite about it. When I returned at the normal check in time, the system was still down and manual check ins had to be done. This was a 30 to 40 minute process, but the staff handled well. The morning of my check out I had to check out early in order be at a meeting at a specific time. I ordered breakfast the night before to my room to ensure that I would have enough time to get ready, eat and leave. My breakfast didn't show up when it was supposed to and I had to call down to find out what was going on. The staff, again, handled this pretty well and offered to comp my breakfast, but unfortunately the delay was enough to make me late. Overall, I was very satisfied with the room and the staff were pretty good, for the most part. I would stay at the hotel again if I was on a leisure trip to Ottawa. But due to the delays and related issues I probably won't stay there again if I'm on a trip with a tight schedule.
3out of 5
by A verified traveller

Décevant

Posted 31-Aug-2016
Hôtel impersonnel. Une de nos 2 chambres a été prête avec 45 minutes de retard. Malgré le prix identique payé, une chambre était plus petite et moins bien équipée (pas de dressing et pas de coin cuisine). La déco était défraîchie. 1 seul peignoir pour 2... Personnel du petit déjeuner pas toujours aimable. Point positif : bien situé.
2out of 5
by A verified traveller

Grande déception!

Posted 30-Aug-2016
Pros: Proximité du centre-ville
Cons: Voir les remarques plus haut.
Bonsoir, Nous avons séjourné pour une nuitée et quelle déception. La chambre n'était pas supérieure au sens propre comme se veut le descriptif, je vous laisse figuré mais par principe voici quelques faits: nous avons demandé une chambre avec baignoire mais nous avons eu une douche, un A/C déficient (nous avons transpiré toute la nuit même si on a baissé la température), le matelas king affaissé d'un coté occupant presque la totalité de la superficie de la chambre, un téléviseur minuscule (il aurait fallu avoir des jumelles pour voir sans parler aussi de la qualité de l'équipement), une chambre qui ne répond pas au standard affiché, le décorum est de bas de gamme, la mise en marché bâclée, insonorisation inexistante (douche et bruits dans les couloirs)....Je ne sais pas si cela est en lien avec le prix promotionnel de la chambre et si c'est le cas, c'est une très mauvaise stratégie marketing. Nous avons été terriblement déçus surtout que nous fêtions notre anniversaire de mariage. Cordialement, K.H