Ratings based on 2,510 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to downtown

Posted 5-Feb-2016
Had a very comfortable stay at the Novotel hotel. The only thing that was bothersome was that there was no fitted sheet on the bed, and just one draped over. Just found it odd. Otherwise, great location and very comfortable. The staff was very kind as well.
Comment from Hotel Management
5-Feb-2016 by Catherine L., Hotel Management
Dear Guest, thank you for your feedback that let us know of your nice stay with us. We look forward to welcoming you again soon.
2 out of 5
by A verified traveller

Posted 19-Jan-2016
I've stayed at this hotel previously so this was my first choice when I was travelling to Ottawa. I had been looking up prices online and called into the hotel to confirm a set price as they are sometimes different over the phone/ online.. and for that reason i chose to make my reservation AFTER I confirmed it would be okay for check in early (noon, before 3 pm check in time) I had checked in around 230 anyhow and as I requested for the same room as one of my previous stays they said wouldn't be a problem. They gave me a smaller room than I expected and asked for so I then went downstairs to explain and they understood and were happy to switch me into another. When I had returned upstairs to a different room on another floor I was given the SAME size room only on another floor with less of a view. I was only in town for the evening so I figured it wasn't a big deal but certainly isn't fair when your being told one thing and receiving another especially as a paying customer. When I returned the key card for the previous room I had just switched out of I explained once again to front desk and the man didnt seem to care much and just sort just stood there with nothing to say .
Comment from Hotel Management
25-Jan-2016 by Catherine L., Hotel Management
Dear Guest, we thank you for having decided to share your feedback with us. We are sorry to read that there was a booking issue and we apologize for the inconvenience of having to stay in another room than the one you had in mind. We hope, nonetheless, that you shall continue your patronage and look forward to welcome you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 7-Jan-2016
Hôtel très bien situé, très confortable et propre. Très bon buffet-déjeuner. Personnel très sympathique. Tres bon rapport qualité/prix.
Comment from Hotel Management
10-Jan-2016 by Catherine L., Hotel Management
Cher Client, nous sommes heureux de lire que vous avez eu grand plaisir en notre compagnie et nous vous remercions d’avoir partagé vos impressions. Nous espérons avoir très bientôt le plaisir de vous accueillir de nouveau et vous souhaitons une excellente année 2016.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Cute hotel near Byward market

Posted 6-Jan-2016
Pros: Location, staff
Cons: Update room decor
Location: Byward market, mall, downtown
Booked a suite, was a little disappointed it did not have a bathtub but other than that the room was nice, very comfortable bed. THe hotel is in a perfect location, steps away from the byward market, across the street from the Rideau center mall and generally easy to get to anywhere downtown from here. Staff were helpful and pleasant and the restaurant was quite good with a good selection of craft beers.
Comment from Hotel Management
6-Jan-2016 by Catherine L., Hotel Management
Dear Guest, reading your review, we see, with pleasure, that you had a nice time with us and we thank you for letting us know about it. We look forward to welcoming you again soon and wish you a happy new year.
4 out of 5
Recommended
for Everyone
by A verified traveller

Conveniently located hotel at a good price.

Posted 4-Jan-2016
Were offered a newly renovated room on the 9th floor - very nice.
Comment from Hotel Management
4-Jan-2016 by Catherine L., Hotel Management
Dear Guest, thank you for staying at our hotel and for having reviewed us. We hope to see you again soon and wish you a happy new year.
5 out of 5
Recommended
for Everyone
by A verified traveller

Très bien situé près Marché By et Rideau Center

Posted 4-Jan-2016
Excellente expérience durant la période des Fêtes ... Resto très bonne bouffe
Comment from Hotel Management
6-Jan-2016 by Catherine L., Hotel Management
Cher Client, merci d’avoir séjourné dans notre hôtel, nous espérons avoir bientôt encore le plaisir de votre visite et vous souhaitons une heureuse année 2016.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

novotel ottawa

Posted 2-Jan-2016
Pros: oui très central
Cons: documentation sur les services de l hôtel dans la chambre
Location: Byward Market
TB situé- personnel tres sympathique et attentif. Hotel situé en plein coeur d ottawa-
Comment from Hotel Management
7-Jan-2016 by Catherine L., Hotel Management
Cher Client, nous vous remercions de nous avoir fait partager vos impressions. Nous allons procéder à la revue de la documentation en chambre et nous espérons avoir l’occasion de vous accueillir de nouveau très bientôt. Bonne année 2016.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Modern hotel in a convenient location

Posted 28-Dec-2015
Clean hotel, comfortable beds and helpful staff. The only set back was the very small sized room. It was in a convenient location close to shopping and restaurants.
Comment from Hotel Management
29-Dec-2015 by Catherine L., Hotel Management
Dear Guest, we are glad to read of your nice stay with us and thank you for having let us know about it. We hope to have again soon the pleasure of welcoming you.
4 out of 5
Recommended
for Everyone
by A verified traveller

Location is perfect

Posted 24-Dec-2015
Overall it was a pleasant stay and I would definitely come back again
Comment from Hotel Management
29-Dec-2015 by Catherine L., Hotel Management
Dear Guest, thank you for staying at our hotel and for having reviewed us. We hope to see you again soon.
3 out of 5
by A verified traveller

Posted 22-Dec-2015
Pros: Location
Cons: Needs to be updated/refreshed.
Very small room, ancient fitness equipment, needs new carpeting throughout.
Comment from Hotel Management
23-Dec-2015 by Catherine L., Hotel Management
Dear Guest, thank you for having given us your feedback. We are renovating our property therefore we are confident that we shall please you even more upon your next visit which we hope is going to be soon.