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Novotel Ottawa City Centre

Photo gallery for Novotel Ottawa City Centre

Primary image
Indoor pool
Indoor pool
Indoor pool
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Overview of Novotel Ottawa City Centre

UNESCO Sustainable Travel Pledge

Novotel Ottawa City Centre

3.5-star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
33 Nicholas St, Ottawa, ON, K1N 9M7

Explore the area

  • Popular LocationByward Market Square6 min walk
  • Popular LocationNational Gallery of Canada12 min walk
  • Popular LocationParliament Hill12 min walk
  • AirportOttawa, ON (YOW-Macdonald-Cartier Intl.)16 min drive

Room options

About this area

Ottawa

In the entertainment district, Novotel Ottawa City Centre is in Downtown Ottawa, a walkable area in Ottawa with good shopping. National Arts Centre and National Gallery of Canada are cultural highlights, and some of the area's landmarks include Peace Tower and Royal Canadian Mint. Elgin Street and Museum of Nature are also worth visiting. Enjoy the area's slopes with cross-country skiing, downhill skiing, and snowboarding, and don't miss out on the ice skating. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Rideau Centre - 1 min walk
  • Department of National Defense - 2 min walk
  • Byward Market Square - 6 min walk
  • National Gallery of Canada - 12 min walk
  • Parliament Hill - 12 min walk

Getting around

  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Carleton Station - 7 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • Smoke's Poutinerie - 2 min walk
  • 3 Brothers Shawarma - 2 min walk
  • Bazille - 2 min walk
  • The Loft Board Game Lounge - 3 min walk
  • Cora - 3 min walk

About this property

Novotel Ottawa City Centre

3.5-star eco-friendly hotel in the heart of Downtown Ottawa
You can look forward to a terrace, dry cleaning/laundry services, and a bar at Novotel Ottawa City Centre. The onsite restaurant, The Albion Rooms, features international cuisine and brunch. In addition to a gym and a business center, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Multilingual staff, free newspapers, and ATM/banking services
  • An elevator, a 24-hour front desk, and luggage storage
  • Guest reviews speak well of the helpful staff and proximity to shopping
Room features
All guestrooms at Novotel Ottawa City Centre boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak well of the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and showers
  • Recycling, coffee/tea makers, and daily housekeeping

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Arabic, English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (CAD 28 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: CAD 22 for adults and CAD 11 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • The Albion Rooms

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (1900 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

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Policies

Check-in

94% of travellers were happy with check-in
Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per pet, per stay, plus a deposit of CAD 50.00 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: CAD 22 for adults and CAD 11 for children (approximately)
  • Covered self parking fee: CAD 28 per night (in/out privileges)
  • Pet deposit: CAD 50.00 per stay
  • Pet fee: CAD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre Ottawa
Novotel Ottawa City Centre Hotel Ottawa

Frequently asked questions

Does Novotel Ottawa City Centre have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Novotel Ottawa City Centre?

As of Oct 7, 2022, prices found for a 1-night stay for 2 adults at Novotel Ottawa City Centre on Oct 30, 2022 start from CA $199.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Ottawa City Centre pet-friendly?

Yes, pets are allowed at this property. There's a deposit of CAD 50.00 per stay and a fee of CAD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking at Novotel Ottawa City Centre?

Self parking is available for CAD 28 per night.

What time is check-in at Novotel Ottawa City Centre?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Novotel Ottawa City Centre?

Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).

Where is Novotel Ottawa City Centre located?

Located in Downtown Ottawa, this eco-friendly hotel is within 2 mi (3 km) of Ottawa Art Gallery, University of Ottawa, and Byward Market Square. Parliament Hill is 0.6 mi (1 km) away.

Can I cancel my reservation for free at Novotel Ottawa City Centre and receive a full refund?

Yes, Novotel Ottawa City Centre offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Ottawa City Centre cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 607 out of 1139 reviews
5 - Excellent 53%
Rating 4 - Good. 366 out of 1139 reviews
4 - Good 32%
Rating 3 - Okay. 92 out of 1139 reviews
3 - Okay 8%
Rating 2 - Poor. 52 out of 1139 reviews
2 - Poor 5%
Rating 1 - Terrible. 22 out of 1139 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

4.3/5

Eco-friendliness

4/5 Good

Brian
Travelled with partner
Liked: Cleanliness, staff & service
It was near the attractions we wanted to see downtown. Was woken up early one morning by workers jackhammering the outside brick wall right beside our room. Lots of homeless people on the streets around the area of the hotel but they didn’t both us for handouts.
Stayed 2 nights in Sep 2022

4/5 Good

Patrick
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff, hôtel and location are great if you need to be downtown. ! Was surprised at the homeless presence downtown. I did not feel safe walking in the area when I finished my activity at 21:00. Will no longer use a hotel in this area. Ottawa needs to help thes people.
Stayed 1 night in Sep 2022

1/5 Terrible

Ricarda
Business traveller, Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
There was a lot of noise, housekeeping also came into the room half an hour before checkout and interrupted us.
Stayed 1 night in Sep 2022

5/5 Excellent

Mario
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room was recently renovated
Stayed 1 night in Sep 2022

4/5 Good

Dani
Travelled with family
Liked: Staff & service
Hotel was nice as well as staff. 4 of us were staying in the room, they charge extra for this, towels, pillows, and coffee accommodated only 2. With the price of the rooms it would be nice to not have to ask for extras when they are aware of how many are staying in the room.
Stayed 1 night in Sep 2022

5/5 Excellent

Jamie-Lynn
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel because of it’s proximity to the university, shopping and Byward market. It did not disappoint.
Stayed 2 nights in Sep 2022

4/5 Good

Christina
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was king size so A LOT of space and really comfortable. But our room was beside the ice machine and people were going there to talk so we would hear a lot of voices as it was not sound-proof. We could also hear outside through the window. Really nice shower and breakfast buffet.
Stayed 1 night in Sep 2022

4/5 Good

XIAOMING
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would suggest sth for boiling water. Thank you!
Stayed 1 night in Aug 2022

4/5 Good

Erophili
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are paper thin. There was a group of teenagers staying there that were partying up and down the hallways. Our first day there, our room was not made up. We asked for an extra pillow since we were using the sofa bed and there were none available in the hotel.
Stayed 1 night in Sep 2022

4/5 Good

Jennifer
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was extremely expensive as was the breakfast $28 for overnight parking! And &24 for breakfast. Was not aware of these costs 1 night cost me ~$400 for 3 people that’s outrageous! Won’t be back
Stayed 1 night in Sep 2022