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Novotel Ottawa City Centre

Photo gallery for Novotel Ottawa City Centre

Featured Image
Indoor Pool
Indoor Pool
Pool
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Overview of Novotel Ottawa City Centre

UNESCO Sustainable Property

Novotel Ottawa City Centre

3.5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
33 Nicholas St, Ottawa, ON, K1N 9M7

Explore the area

  • Popular LocationByward Market Square6 min walk
  • Popular LocationNational Gallery of Canada12 min walk
  • Popular LocationParliament Hill12 min walk
  • AirportOttawa, ON (YOW-Macdonald-Cartier Intl.)16 min drive

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About this area

Ottawa

In the city center and near a train station, Novotel Ottawa City Centre is in a walkable area with good shopping. National Gallery of Canada and Canadian Museum of History are cultural highlights, and travelers looking to shop may want to visit Rideau Centre and Byward Market Square. Check out an event or a game at TD Place Stadium, and consider making time for Canada Aviation and Space Museum, a top attraction not to be missed. Enjoy the area's slopes with cross-country skiing, downhill skiing, and snowboarding, and don't miss out on the snowmobiling. Guests appreciate the hotel's location for the sightseeing.
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Map

What's nearby

  • Department of National Defense - 2 min walk
  • Rideau Centre - 4 min walk
  • Byward Market Square - 6 min walk
  • National Gallery of Canada - 12 min walk
  • Parliament Hill - 12 min walk

Getting around

  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Bayview Station - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • The Albion Rooms — 1 min walk
  • Smoke's Poutinerie — 2 min walk
  • 3brothers shawarma & poutine — 2 min walk
  • Bazille — 2 min walk
  • Cora — 3 min walk

About this property

Novotel Ottawa City Centre

Eco-friendly Ottawa hotel in Downtown Ottawa, walk to University of Ottawa
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, a business center, and conference space. All 283 rooms provide free WiFi, room service, and LCD TVs. Guests will also find coffee makers, hair dryers, and laptop-compatible safes.
Novotel Ottawa City Centre offers 283 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 28 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: CAD 20 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space (1900 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

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Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per pet, per stay, plus a deposit of CAD 50.00 per stay
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 20 per person (approximately)
  • Self parking fee: CAD 28 per night (in/out privileges)
  • Pet deposit: CAD 50.00 per stay
  • Pet fee: CAD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre Ottawa
Novotel Ottawa City Centre Hotel Ottawa

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 805 out of 1497 reviews
5 - Excellent 54%
Rating 4 - Good. 526 out of 1497 reviews
4 - Good 35%
Rating 3 - Okay. 98 out of 1497 reviews
3 - Okay 7%
Rating 2 - Poor. 47 out of 1497 reviews
2 - Poor 3%
Rating 1 - Terrible. 21 out of 1497 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities
Write a review

1/5 Terrible

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had specifically asked for an accessible room, and l personally called and spoke with the staff almost a month ago about that because my travel companion is a wheelchair user. When we arrived, we were told that the accessible rooms were occupied. At the end we were given a room that did not have an accessible shower. The toilet was accessible, but there was a standup shower WITH a glass partition that would make it impossible if my friend really needed to use the shower. We were very disappointed by this arrangement and were surprised how a nice hotel with good reputation would be so incompetent.
Stayed 1 night in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay Great location
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice and clean and close enough to downtown and all the other site seeing that we had planned. The staff were well informed and friendly
Stayed 1 night in Oct 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 5 nights in Oct 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Oct 2021