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Novotel Ottawa City Centre

Photo gallery for Novotel Ottawa City Centre

Exterior
Indoor pool
Indoor pool
Indoor pool
Executive 1 King Bed with Pullout Sofa, Enhanced room amenities | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Overview of Novotel Ottawa City Centre

UNESCO Sustainable Travel Pledge

Novotel Ottawa City Centre

3.5-star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
33 Nicholas St, Ottawa, ON, K1N 9M7

Explore the area

  • Popular LocationByward Market Square6 min walk
  • Popular LocationNational Gallery of Canada12 min walk
  • Popular LocationParliament Hill12 min walk
  • AirportOttawa, ON (YOW-Macdonald-Cartier Intl.)16 min drive

Room options

About this area

Ottawa

In the entertainment district, Novotel Ottawa City Centre is in Downtown Ottawa, a walkable area in Ottawa with good shopping. National Arts Centre and National Gallery of Canada are cultural highlights, and some of the area's landmarks include Peace Tower and Alexandra Bridge. Famous Five Monument and Elgin Street are also worth visiting. Enjoy the area's slopes with cross-country skiing, downhill skiing, and snowboarding, and don't miss out on the ice skating. Guests appreciate the hotel's location for the sightseeing.
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Map

What's nearby

  • Rideau Centre - 1 min walk
  • Department of National Defense - 2 min walk
  • Byward Market Square - 6 min walk
  • National Gallery of Canada - 12 min walk
  • Parliament Hill - 12 min walk

Getting around

  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Carleton Station - 7 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • Smoke's Poutinerie - 2 min walk
  • 3 Brothers Shawarma - 2 min walk
  • Bazille - 2 min walk
  • The Loft Board Game Lounge - 3 min walk
  • Cora - 3 min walk

About this property

Novotel Ottawa City Centre

3.5-star eco-friendly hotel located in Downtown Ottawa
At Novotel Ottawa City Centre, you can look forward to a terrace, dry cleaning/laundry services, and a bar. The onsite restaurant, The Albion Rooms, features international cuisine and brunch. In addition to a gym and a business center, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • ATM/banking services, a 24-hour front desk, and free newspapers
  • A computer station, luggage storage, and concierge services
  • Guest reviews speak well of the helpful staff and proximity to shopping
Room features
All 283 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks like free WiFi and desk chairs. Guest reviews speak well of the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Eco-friendly toiletries, showers, and hair dryers
  • Recycling, coffee/tea makers, and daily housekeeping

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Arabic, English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (CAD 28 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Daily buffet breakfast available for a fee: CAD 22 for adults and CAD 11 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Albion Rooms

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Wedding services

Business services

  • 1,900 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Hand-held showerhead
  • In-room accessibility
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower only
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Similar properties

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Pet-friendly
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3 star
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Pool
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Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per pet, per stay, plus a deposit of CAD 50.00 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: CAD 22 for adults and CAD 11 for children (approximately)
  • Covered self parking fee: CAD 28 per night (in/out privileges)
  • Pet deposit: CAD 50.00 per stay
  • Pet fee: CAD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre Ottawa
Novotel Ottawa City Centre Hotel Ottawa

Frequently asked questions

Does Novotel Ottawa City Centre have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Novotel Ottawa City Centre?

As of Feb 1, 2023, prices found for a 1-night stay for 2 adults at Novotel Ottawa City Centre on Feb 24, 2023 start from CA $205.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Ottawa City Centre pet-friendly?

Yes, pets are allowed at this property. There's a deposit of CAD 50.00 per stay and a fee of CAD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking at Novotel Ottawa City Centre?

Self parking is available for CAD 28 per night.

What time is check-in at Novotel Ottawa City Centre?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Ottawa City Centre?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Novotel Ottawa City Centre located?

Located in Downtown Ottawa, this eco-friendly hotel is steps from Ottawa Art Gallery, Rideau Centre, and Rideau Mall. University of Ottawa and Department of National Defense are also within 5 minutes.

Can I cancel my reservation for free at Novotel Ottawa City Centre and receive a full refund?

Yes, Novotel Ottawa City Centre offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Ottawa City Centre cancellation policy on our site for more details about any exclusions or requirements.

Novotel Ottawa City Centre Reviews

Novotel Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1065 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 339 out of 1065 reviews" "
" "8 - Good 32%
Rating 6 - Okay. 87 out of 1065 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 50 out of 1065 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 23 out of 1065 reviews" "
" "2 - Terrible 2%

9.0/10

Cleanliness

9.0/10

Staff & service

8.1/10

Amenities

8.6/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Excellent

Emilio

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how cosy and quiet this hotel is. Very centric, near the best of Ottawa. The staff goes above and beyond to help you.

4/10 Poor

Lauren

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bar and restaurant are AMAZING!!!!

4/10 Poor

Dianne

Disliked: Amenities
First check-in was really slow, bed was too hard, toilets were too short and small for tall people. Only things that was nice was the shampoo, hand wash and in the Trio Bar drinks were great and waitress was very nice. Underground parking wasn’t great. Was disappointed.
Stayed 1 night in Dec 2022

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to market. Clean and modern facility
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and helpful staff and a great location to take in a show at the NAC, visiting Parliament Hill and restaurants.
Stayed 1 night in Dec 2022

8/10 Good

Ingowari

Liked: Cleanliness, staff & service
Great stay! But the ac was too loud. Hot tub wasn’t working.

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service
Temperature in the room could not be adjusted, was 23c, we asked to be moved, the next room was the same 23c could not be adjusted and it was handicap room so no shower stall. My daughter stayed at this location last month had the same problem with the thermostat. Staff did not charge parking to compensate, which was great. The real problem they charged $245.00 per night plus taxes, that was not the price quoted through Expedia.

6/10 Okay

Sara

Business traveller
Liked: Staff & service, amenities
Novotel has always been a staple for my visits to Ottawa as I love the location (across from Rideau Centre, 5 mins from Bymark Market and 15 min walk to Parliament). This time there was overcrowding in the lobby and on the 9th floor where my room was. Guest were leaving bags of garbage in the hallway constantly and they would be left there from the afternoon until the next day. Also there didn't seem to be staff monitoring the hotel on a constant basis, just saw 1 person at front desk.

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, property conditions & facilities
Employees were friendly and very helpful.
Stayed 1 night in Dec 2022

10/10 Excellent

Doris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the post pandemic renovations!