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Reviews of Lord Elgin Hotel

4 out of 5
Lord Elgin Hotel
100 Elgin St, Ottawa, ON

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 936 out of 1638 reviews
5 - Excellent 57%
Rating 4 - Good. 547 out of 1638 reviews
4 - Good 33%
Rating 3 - Okay. 106 out of 1638 reviews
3 - Okay 6%
Rating 2 - Poor. 36 out of 1638 reviews
2 - Poor 2%
Rating 1 - Terrible. 13 out of 1638 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at the Lord Elgin regularly when visiting Ottawa. The location is great, the hotel is excellent, and the facilities are great.
Stayed 2 nights in Mar 2020

1/5 Terrible

Stayed 4 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Veronica Chiu, Guest Services Manager on Mar. 24, 2020
Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel! We hope to have the pleasure of welcoming you back soon!

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the staff were excellent. attentive, polite, happy to be working there. Chris at the front desk was very pleasing to deal with. Hotel is very clean, cafe and restaurant on site and plenty of choices offsite, very close by. Room was great, spacious and well equipped. Only thing we could say was the air flow from the central air was constant and made the room feel quite dry, hardly a complaint but more a minor issue. Room was quiet and bed was firm. We will return, looking forward to that as we will have another wedding anniversary in the years to come! Keep up the great job!
Stayed 1 night in Mar 2020
Response from Veronica Chiu, Guest Services Manager on Mar. 24, 2020
Thank you for your kind words and for the 5 out of 5! It was a pleasure hosting you and we are looking forward to seeing you again next year!

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Sean Taylor on Mar. 22, 2020
Thank you for the great ratings!

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, room and bed are bit small but confortable.
Stayed 2 nights in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 21, 2020
Thank you for taking the time to review your recent stay with us here at The Historic Lord Elgin Hotel. We do value our guest input and are always looking for ways to improve our guest experience. We hope to welcome you back in the future and provide you with a 5 out of 5 experience.

5/5 Excellent

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Given the current circumstances (covid-19), the hotel was extremely quiet but the few staff that were there were very friendly and accommodating and had positive attitude in trying times.
Stayed 1 night in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 21, 2020
Thank you for taking the time to review your recent stay with us at The Historic Lord Elgin Hotel. We are happy to hear you enjoyed your stay. We look forward to welcoming you again in the future.

4/5 Good

Stayed 1 night in Mar 2020
Response from Sean Taylor on Mar. 20, 2020
Thank you for rating your experience with us, I'm so pleased to see you enjoyed your stay and would recommend us to others. We hope to see you again on your next visit to Ottawa.

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and big rooms. Staff was very friendly and helpful.
Stayed 3 nights in Mar 2020
Response from Sean Taylor on Mar. 20, 2020
Thank you for your comments, we're so pleased you enjoyed your stay. We hope to see you again on your next visit to Ottawa.

4/5 Good

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I like the lobby! Nice ``fire place'' and space to sig on a couch and read a paper.
Stayed 1 night in Feb 2020
Response from Stacey, Guest Services Supervisor on Mar. 19, 2020
Thank you for taking the time to review your recent stay with us here at The Historic Lord Elgin Hotel. We do value our guest input and are always looking for ways to improve our guest experience. We hope to welcome you back in the future and provide you with a 5 out of 5 experience.

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Staff was very nice. The only thing i did not like was the sliding bathroom door, i hurt my finger quite a bit. Overall great place
Stayed 1 night in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 19, 2020
Thank you for taking the time to review your recent stay with us at The Historic Lord Elgin Hotel. We are happy to hear you enjoyed your stay but regret to hear about the injury to your finger. Were you able to speak to any of our guest services agent about what happen? We would have love to assist with offer a bandage or anything that would have been needed for your finger. We would have also been able to have our maintenance team assess the sliding door. Again we apologies for the incident and we look forward to welcoming you again in the future.

1/5 Terrible

Stayed 1 night in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 19, 2020
Thank you for taking the time to review your recent stay with us here at The Historic Lord Elgin Hotel. We noticed the low rating on your review and would have loved to receive more information, we do value our guest input and are always looking for ways to improve our guest experience. We hope to welcome you back in the future and provide you with a 5 out of 5 experience.

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Veronica Chiu, Guest Services Manager on Mar. 18, 2020
Thank you for sharing your experience from your stay at the Lord Elgin Hotel! We are thrilled to hear that you had a great stay and we are looking forward to welcoming you back on your next trip to Ottawa!

4/5 Good

Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 19, 2020
Thank you for taking the time to review your recent stay with us here at The Historic Lord Elgin Hotel. We do value our guest input and are always looking for ways to improve our guest experience. We hope to welcome you back in the future and provide you with a 10 out of 10 experience.

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clasic 1940's Hotel staff are a pleasure to talk to.
Stayed 1 night in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 19, 2020
Thank you for taking the time to review your recent stay with us at The Historic Lord Elgin Hotel. We are happy to hear you enjoyed your stay. We look forward to welcoming you again in the future.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Veronica Chiu, Guest Services Manager on Mar. 18, 2020
Thank you for sharing your experience from your stay at the Lord Elgin Hotel! We are thrilled to hear that you had a great stay and we are looking forward to welcoming you back on your next trip to Ottawa!

3/5 Okay

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 19, 2020
Thank you for taking the time to review your recent stay with us here at The Historic Lord Elgin Hotel. We noticed the low rating on your review and would have loved to receive more information, we do value our guest input and are always looking for ways to improve our guest experience. We hope to welcome you back in the future and provide you with a 10 out of 10 experience.

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Veronica Chiu, Guest Services Manager on Mar. 18, 2020
Thank you for sharing your experience from your stay at the Lord Elgin Hotel! We are thrilled to hear that you had a great stay and we are looking forward to welcoming you back on your next trip to Ottawa!

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Veronica Chiu, Guest Services Manager on Mar. 18, 2020
Thank you for sharing your experience from your stay at the Lord Elgin Hotel! We are thrilled to hear that you had a great stay and we are looking forward to welcoming you back on your next trip to Ottawa!

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Veronica Chiu, Guest Services Manager on Mar. 18, 2020
Thank you for sharing your experience from your stay at the Lord Elgin Hotel! We are thrilled to hear that you had a great stay and we are looking forward to welcoming you back on your next trip to Ottawa!

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great staff, it was a real joy stopping at the Lord Elgin, would definitely book again.
Stayed 7 nights in Mar 2020
Response from Sean Taylor on Mar. 15, 2020
Thank you JP for sharing your comments. I'm very glad you enjoyed your stay and we all look forward to seeing you again soon.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Sean Taylor on Mar. 15, 2020
Thank you for rating your experience, we hope to see you again soon.

3/5 Okay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel need updating and upgrading.
Out-dated decor, bad paint job bathroom door. Slight odour. It’s terrible how there is no bathroom vent.
Stayed 1 night in Mar 2020
Response from Sean Taylor on Mar. 15, 2020
Thank you for your feedback, we will work hard to correct these issues. All of our guestroom bathrooms have a vent, is it possible yours wasn't working properly? Please let us know more about your visit so we can look in to this issue. Thank you again.

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, staff were helpful and accommodating! Had a great stay! Will be thinking of all of you in the service industry during this time. I will definitely recommend the Lord Elgin to anyone traveling to Ottawa!
Stayed 2 nights in Mar 2020
Response from Sean Taylor on Mar. 15, 2020
Hello, thank you for your kind words. We look forward to welcoming you back and your friends and family in the future.

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from Sean Taylor on Mar. 15, 2020
Thank you very much for rating your recent stay with us. See you again soon.

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world ambiance, spacious rooms, clean and comfortable
Stayed 1 night in Mar 2020
Response from Sean Taylor on Mar. 15, 2020
Thank you so much for the wonderful review of your experience at The Lord Elgin Hotel. We hope to see you again soon.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 14, 2020
Thank you for taking the time to review your recent stay with us at The Historic Lord Elgin Hotel. We are happy to hear you enjoyed your stay. We look forward to welcoming you again in the future.

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 14, 2020
Thank you for taking the time to review your recent stay with us here at The Historic Lord Elgin Hotel. We do value our guest input and are always looking for ways to improve our guest experience. We hope to welcome you back in the future and provide you with a 5 out of 5 experience.

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that it was a historic hotel in an excellent location. The room we had faced the park and it was a fantastic view. I liked having a small fridge in the room and a sink beside the coffee maker.
Stayed 1 night in Feb 2020
Response from Sean Taylor on Mar. 14, 2020
Good evening, thank you very much for the wonderful review, we're so glad you enjoyed your experience at the historic Lord Elgin Hotel.

4/5 Good

Stayed 1 night in Mar 2020
Response from Sean Taylor on Mar. 14, 2020
Thank you for rating your experience!

4/5 Good

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was in downtown so everything was accessible. The room was ok. Bed was comfortable. I found a few dirty spots but not a big deal. The washroom is tight and small.
Stayed 2 nights in Mar 2020
Response from Sean Taylor on Mar. 14, 2020
Hello good evening, thank you for your review. We're pleased to see you enjoyed your stay and the location was convenient for you. I am sorry to hear that the room was not exceptionally clean, this is always our goal, we will work hard to improve this moving forward. Thank you.

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient location for my interests, quality staff and service, reasonably priced for a downtown hotel
Stayed 1 night in Mar 2020
Response from Sean Taylor on Mar. 14, 2020
Thank you very much for your review and comments, happy to see you enjoyed your time with us. We all hope to see you again next time you're in our area.

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great - beautiful hotel. The pool and hot tub were clean and maintained. The room was clean and comfortable
Stayed 1 night in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 13, 2020
Thank you for taking the time to review your recent stay with us at The Historic Lord Elgin Hotel. We are happy to hear you enjoyed your stay. We look forward to welcoming you again in the future.

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We felt welcomed the staff amazing very clean my 7 year old girl Maria said I love this castle she didn’t want to leave so we stayed an extra night we are definitely going to tell our family and friends and we’ll be back in the summer Thank you
Stayed 2 nights in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 13, 2020
Thank you for taking the time to review your recent stay with us at The Historic Lord Elgin Hotel. We are happy to hear you enjoyed your stay. We look forward to welcoming you again in the future.

4/5 Good

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The location of the property was ideal for my business plans in the city. However I would say this is not a 4 star hotel. It says that it was recently renovated but I would still give it 2.5/3 star in terms of the overall looks aesthetics and decor. You do have the option to self park but its a distance away from the property. Valet is a must for an additional cost to you.
Stayed 1 night in Mar 2020
Response from Sean Taylor on Mar. 14, 2020
Good evening, thank you for your reviewing your recent stay at The Lord Elgin Hotel. I'm very pleased to see you found our location to be convenient for you. We appreciate the feedback about the decor at the hotel, we will review your comments when it comes time to make changes/upgrades. Valet parking at the hotel is $35 per night.

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfotable stay with a good resto and Starbucks right inside.
Stayed 6 nights in Mar 2020
Response from Sean Taylor on Mar. 11, 2020
Thank you so much for taking the time to review your stay with us. We're all so pleased to see you enjoyed yourself and all of the food options available inside the hotel. We hope to see you again soon.

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the history of the hotel and the way it stands out from the buildings around it
Stayed 1 night in Mar 2020
Response from Sean Taylor on Mar. 11, 2020
Thank you so much for the wonderful review. We're so glad to see you appreciate the history and architecture of the hotel.

5/5 Excellent

Stayed 1 night in Mar 2020
Response from Sean Taylor on Mar. 11, 2020
Thank you for rating your experience, we're glad you enjoyed your visit.

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Good location. Most importantly very friendly staff.
Stayed 1 night in Mar 2020
Response from Sean Taylor on Mar. 11, 2020
Thank you for your comments, they are most appreciated. We hope to see you again.

4/5 Good

Stayed 2 nights in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 9, 2020
Thank you for taking the time to review your recent stay with us here at The Historic Lord Elgin Hotel. We do value our guest input and are always looking for ways to improve our guest experience. We hope to welcome you back in the future and provide you with a 5 out of 5 experience.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 9, 2020
Thank you for taking the time to review your recent stay with us here at The Historic Lord Elgin Hotel. We do value our guest input and are always looking for ways to improve our guest experience. We hope to welcome you back in the future and provide you with a 10 out of 10 experience.

5/5 Excellent

Stayed 2 nights in Mar 2020
Response from Stacey, Guest Services Supervisor on Mar. 9, 2020
Thank you for taking the time to review your recent stay with us at The Historic Lord Elgin Hotel. We are happy to hear you enjoyed your stay. We look forward to welcoming you again in the future.

4/5 Good

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020
Response from Stacey, Service Supervisor on Mar. 9, 2020
Thank you for taking the time to review your recent stay with us here at The Historic Lord Elgin Hotel. We do value our guest input and are always looking for ways to improve our guest experience. We hope to welcome you back in the future and provide you with a 5 out of 5 experience.

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Sean Taylor on Mar. 9, 2020
Thank you for rating your experience, glad you enjoyed your stay!

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Guest Services Supervisor, Patrick C on Mar. 9, 2020
Thank you for choosing the historic Lord Elgin hotel for your accommodations in Ottawa. We are very happy to see you've had a great stay with us and hope to have the pleasure of welcoming you back soon, take care!

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Guest Services Supervisor, Patrick C on Mar. 9, 2020
Thank you for choosing the historic Lord Elgin hotel for your accommodations in Ottawa. We are very happy to see you've had a great stay with us and hope to have the pleasure of welcoming you back soon, take care!

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was really welcoming and nice to talk to. The buffet breakfast in the morning was delicious.
Stayed 1 night in Mar 2020
Response from Guest Services Supervisor, Patrick C on Mar. 8, 2020
Thank you for choosing the historic Lord Elgin hotel for your accommodations in Ottawa. We are very happy to see you've had pleasant interactions with our staff and took advantage of our delicious breakfast buffet! We certainly hope to have the pleasure of welcoming you back soon, take care!

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Guest Services Supervisor, Patrick C on Mar. 8, 2020
Thank you for choosing the historic Lord Elgin hotel for your accommodations in Ottawa. We are very happy to see you've had a great stay with us and hope to have the pleasure of welcoming you back soon, take care!

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and stay to attend Rose Cousins concert
Stayed 1 night in Mar 2020
Response from Guest Services Supervisor, Patrick C on Mar. 8, 2020
Thank you for choosing the historic Lord Elgin hotel for your accommodations in Ottawa. We are very happy to see you've had a great stay with us and hope to have the pleasure of welcoming you back soon, take care!

5/5 Excellent

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020
Response from Guest Services Supervisor, Patrick C on Mar. 8, 2020
Thank you for choosing the historic Lord Elgin hotel for your accommodations in Ottawa. We are very happy to see you've had a great stay with us and hope to have the pleasure of welcoming you back soon, take care!