Homewood Suites By Hilton Ottawa Airport

Liked - the attitude of the front desk staff, their willingness to help and go beyond, during the time of COVID 19. Some things that was not so good - although the property had several parking spaces, it got really full with big construction or some machinery trucks taking several parking spots in the early afternoons. So any guest who came in late, it was hard to find parking spaces. Another thing - my mobile (Rogers) and my family members' mobiles (Freedom and Virgin) did not have reception as we stepped inside the main lobby or in the upper floors and in the guest rooms.

Someone was smoking in their room and it pervated the hallways and my room. They couldn't figure out who it was so they gave me a second room on a different floor to sleep in, so I wouldn't have to pack and unpack again, which was very nice. The only issue was the first bed had a fragrance under the sheets, possibly from a previous patron, unusual since laundering is supposed to be unfragranced. New sheets somewhat helped. The second bed had a pillow with strong body odour in it, once slept on. My sense of smell is better than average, however.