Exterior

Reviews of Holiday Inn Hotel & Suites Ottawa Kanata, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1002 reviews" "
Rating 8 - Good. 338 out of 1002 reviews" "
Rating 6 - Okay. 63 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff. Offered King Suite. Loved the stay.
Stayed 1 night in Apr 2024
Response from Melissa on Apr 23, 2024
Dear Celeste,It was our pleasure to exceed your expectations. We can't wait to welcome you back for another unforgettable stay.Warm Regards,

8/10 Good

I Chieh

Travelled with group
Liked: Amenities
Nice Reno, low water pressure for the sink Liked the extra shelving in bathroom. Wished there was a plug near hallway mirror to get ready
Stayed 2 nights in Apr 2024
Response from Melissa on Apr 23, 2024
Dear I Chieh,Thank you for your feedback! We're thrilled to hear that you appreciated our recent renovations, especially the extra shelving in the bathroom. Your satisfaction means a lot to us. We'll definitely take note of your suggestion about adding a plug near the hallway mirror for convenience during your stay. We're committed to continuously improving our accommodations to ensure a comfortable experience for all our guests. Looking forward to welcoming you back soon!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I count on this place each time I am in town.
Stayed 2 nights in Apr 2024
Response from Melissa on Apr 16, 2024
Dear John,Thank you for your kind words and excellent review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean rooms
Stayed 4 nights in Apr 2024
Response from Melissa on Apr 13, 2024
Dear Andy,Your feedback is greatly appreciated and serves as a source of inspiration. Thank you for taking the time to share your thoughts; they truly brightened our day!

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were modern, clean and comfortable. Staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Melissa on Apr 10, 2024
Dear Tony,Thank you for taking the time to share your positive experience with us! We are delighted that you found our hotel to your liking. Your kind feedback inspire us to continue delivering excellent service to all our guests. We can't wait to host you again in the future.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melissa on Apr 8, 2024
We truly appreciate your kind words about your recent stay. We are looking forward to seeing you again.

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melissa on Apr 8, 2024
Dear Lorrie,It's fantastic to hear that you enjoyed your time with us. Hope to see you soon.

10/10 Excellent

Daina

Stayed 2 nights in Mar 2024
Response from Melissa on Apr 23, 2024
Dear Daina,Thank you for your kind feedback! We're delighted to hear that you had a wonderful experience during your stay with us.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
The beds were comfortable. The pool was quite cold.
Stayed 1 night in Mar 2024
Response from Alana on Apr 1, 2024
Hi Jennifer, thank you for your feedback about your recent stay with us. I'm glad to hear that you enjoyed our comfortable beds! I am following up with maintenance on the temperature of our pool as it should always be kept at a temperature that's comfortable for swimming. Thanks for letting us know!

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Alana on Apr 1, 2024
Hi JohnWe appreciate your 5 out of 5 review of your stay with us!Thank you,

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. It's a bit further out than we normally get, but we were keen to try.
Stayed 1 night in Mar 2024
Response from Alana on Apr 1, 2024
Hi CristinaThank you so much for giving us a try on your visit to Kanata! We're glad that you enjoyed your stay with us and hope we can welcome you back again in the future.Warm Regards,

2/10 Terrible

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There was no restaurant or bar like it was advertised
Stayed 1 night in Mar 2024
Response from Alana on Mar 28, 2024
Hi AndrewI'm so sorry that you did not enjoy your recent stay with us. Our restaurant is currently closed for renovations. We are happy to be able to offer our guests discounts at local area restaurants within walking distance of our hotel until our restaurant is able to reopen.We hope to welcome you back for a future stay!

10/10 Excellent

Janusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alana on Mar 28, 2024
Hi JanuszThank you for taking the time to let us know how you enjoyed your stay!

10/10 Excellent

Troy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul at the front desk is an asset to this property.
Stayed 3 nights in Mar 2024
Response from Alana on Apr 1, 2024
Hi TroyI'm glad to hear that you enjoyed your recent stay with us. And I have to agree, Paul is wonderful with our guests and pretty great to work with too!Warm Regards,

8/10 Good

Abigail

Stayed 1 night in Mar 2024
Response from Melissa on Apr 13, 2024
Dear Abigail,We are truly grateful for the feedback you've provided. Your willingness to share your thoughts is immensely helpful, and we are committed to incorporating your suggestions for continuous improvement.

10/10 Excellent

Krystal

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and informative
Stayed 2 nights in Mar 2024
Response from Alana on Mar 22, 2024
Hi KrystalI'm glad to hear that our friendly staff helped to make your stay enjoyable! Looking forward to seeing you again.Warm Regards,

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Speedy check-in / check-out with a smile...great location close to amenities. Clean and nice room
Stayed 2 nights in Mar 2024
Response from Alana on Mar 22, 2024
Hi MohamedWe're happy to hear that you enjoyed your stay with us. Thank you for taking the time to leave us a review!Warm Regards,

8/10 Good

Darien

Stayed 2 nights in Mar 2024
Response from Melissa on Apr 8, 2024
Dear Darien,Thank you so much for taking the time to share your feedback with us! Looking forward to seeing you back again.

10/10 Excellent

Roger, Nepean

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wanted to send an amazing thank you to Karrah a at the front desk, she went above and beyond to make us feel welcomed and made sure my little guy had a the best bday ever, they sent up the robot (Stanley) to our room with a little bday gift.. my son loved it so much he didn’t want to leave.. room was Clean and comfy, no restaurant on site but multiple restaurant across the street and you get discounts at them for staying there. Thank you again we loved our stay.
Stayed 1 night in Mar 2024
Response from Alana on Mar 18, 2024
Dear RogerThank you very much for your great review of your stay with us. I'm so happy to hear that great feedback about Karrah and will be sure to pass it along to her! I'm glad Stanely could help make your son's birthday memorable. Looking forward to welcoming you back again!Warm Regards,

10/10 Excellent

Nicole

Travelled with partner
Liked: Amenities
the room was very clean and neatly organized. staff was friendly and made the trip much more comforting. all in all, a great experience!
Stayed 1 night in Mar 2024
Response from Alana on Mar 18, 2024
Hi NicoleThank you for taking the time to let us know you enjoyed your recent stay with us.Glad to hear it was a great experience, and we look forward to seeing you again!

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy. Reno’s are very nice. Especially like Stanley (the robot)
Stayed 1 night in Mar 2024
Response from Alana on Mar 18, 2024
Hi EmilyThank you for taking the time to review your stay with us. I'm glad to hear that you enjoyed our renovations and especially happy to hear that Stanley helped to make your stay enjoyable!

10/10 Excellent

Veronica

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very enjoyable and buffet breakfast was very good value The front desk staff were excellent and very friendly Room was very clean and bedding and towels very clean and comfortable All around a very good stay
Stayed 1 night in Mar 2024
Response from Alana on Mar 18, 2024
Hi VeronicaThank you very much for your 5 out of 5 review of your stay with us. Glad to hear that you enjoyed your visit to Kanata.Warm Regards,

10/10 Excellent

Brittnee

Stayed 1 night in Mar 2024
Response from Melissa on Apr 8, 2024
Dear Brittnee,our feedback motivates us to continue delivering exceptional service.Hope to see you back..

10/10 Excellent

ZACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close with good services to the Canadian tire arena
Stayed 1 night in Mar 2024
Response from Alana on Mar 14, 2024
Hi ZachSo glad to here that our hotel's great location close to the CTC helped make your stay enjoyable.Looking forward to hosting you again,

10/10 Excellent

LISA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel
Stayed 1 night in Mar 2024
Response from Alana on Mar 12, 2024
Hi LisaThanks so much for your great review of your stay with us. We appreciate hearing from you and look forward to seeing you again.Warm Regards,

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and reasonably priced.
Stayed 3 nights in Feb 2024
Response from Alana on Mar 7, 2024
Hi Stephen, glad to hear that our convenient location helped to make your stay enjoyable.Thanks for the review!

8/10 Good

Léonard

Business traveller
Liked: Cleanliness, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from Alana on Mar 7, 2024
Hi LeonardThank you for taking the time to review your stay with us. I'm glad to hear that our very friendly staff helped to make your stay enjoyable!

6/10 Okay

Gaetano

Travelled with family
Liked: Cleanliness, staff & service
The breakfast it’s very poor!!
Stayed 1 night in Mar 2024
Response from Alana on Mar 5, 2024
Hi GaetanoSorry to hear that you did not enjoy your breakfast while staying with us. Our restaurant is currently under renovation and our team is working hard to provide an enjoyable alternative for our guests. We hope you'll come back to visit when our restaurant reopens later this summer.Warm Regards,

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alana on Mar 5, 2024
Hi Amanda, so glad to hear that you enjoyed your recent stay with us!

10/10 Excellent

Luc

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room and friendly staff.
Stayed 2 nights in Feb 2024
Response from Melissa on Apr 8, 2024
Dear Luc,We truly appreciate your kind feedback about your recent stay.Your feedback means the world to us ,thank you!

10/10 Excellent

Ben

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Melissa on Apr 8, 2024
Dear Ben,Thank you so much for taking the time to share your feedback with us! We are looking forward to seeing you in near future.

10/10 Excellent

Jim

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one thing in fitness pool area there needs to be a phone in case of emergency. If your by yourself it could be safer
Stayed 1 night in Feb 2024
Response from Alana Haining on Feb 21, 2024
Dear JimThank you for your great review of your recent stay with us! We appreciate your feedback and will look into your suggestion for our fitness room.Warm Regards,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alana Haining on Feb 20, 2024
Hi Paul, thanks for your great review of your recent stay with us. We look forward to welcoming you back again!

8/10 Good

Darren

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alana Haining on Feb 20, 2024
Hi Darren, We're glad to hear that you enjoyed your recent stay with us, and we look forward to seeing you again in the future!

10/10 Excellent

Diane

Stayed 1 night in Feb 2024
Response from Melissa on Apr 8, 2024
Dear Diane,It's fantastic to hear that you enjoyed your time with us.We are looking forward to seeing you back.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Most of the time there was not many towels in the pool area. Children were leaving the pool area with no towel due to the lack of towels available. Overall great experience and staff were lovely to speak to and very accommodating.
Stayed 2 nights in Feb 2024
Response from Alana Haining on Feb 12, 2024
Hi CourtneyThanks for taking the time to let us know how you enjoyed your stay. We look forward to seeing you again!Warm Regards,

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were friendly, helpful and very attentive. Even the cleaning staff were friendly an personable. Our room was very spacious and clean and I will definitely staff here again.
Stayed 2 nights in Feb 2024
Response from Alana Haining on Feb 12, 2024
Hi JoelWe're glad to hear you enjoyed your stay with us, and look forward to welcoming you back again!Warm Regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alana Haining on Feb 12, 2024
Hi Jennifer, thanks for the 5 star review of your stay with us!

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and there was nothing negative about our stay
Stayed 1 night in Feb 2024
Response from Alana Haining on Feb 12, 2024
Hi DanielWe're glad to hear that you enjoyed your recent stay with us.Thanks for letting us know!

8/10 Good

Kathleen

Travelled with family
Liked: Amenities
Easy check in. Great service
Stayed 1 night in Feb 2024
Response from Alana Haining on Feb 12, 2024
Hi KathleenThanks for taking the time to let us know how you enjoyed your stay. We're glad to hear that our staff provided you with great service!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Rory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely amazing. The staff and the service were top notch.
Stayed 3 nights in Dec 2023

10/10 Excellent

Lynne

I am pleased with everything
Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Liked: Amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and theatres.
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Amenities
Very friendly staff and newly renovated rooms
Stayed 1 night in Jan 2024

10/10 Excellent

Renelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Paul at front desk was awesome!
Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was disappointed in the front counter staff after I told them there was a mess in the elevator and they sent no one to clean it up. After 30 minutes it was still there and I found the janitor. The mess was chocolate mousse or something on the carpet. Looked disgusting but maybe it wasn't. The janitor was very appreciative.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michel

Stayed 1 night in Jan 2024

10/10 Excellent

wei dong

Business traveller
Liked: Amenities
Stayed 3 nights in Jan 2024