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Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

Photo gallery for Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

Exterior
Pool
Desk, blackout drapes, iron/ironing board, free WiFi
Desk, blackout drapes, iron/ironing board, free WiFi
Desk, blackout drapes, iron/ironing board, free WiFi

Overview of Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

2.5 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Business services
  • Parking available
Map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8

Explore the area

  • Popular LocationByward Market Square9 min walk
  • Popular LocationUniversity of Ottawa10 min walk
  • Popular LocationNational Gallery of Canada11 min walk
  • AirportOttawa, ON (YOW-Macdonald-Cartier Intl.)24 min drive

Room options

About this area

Ottawa

Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel is located in Downtown Ottawa, a neighborhood in Ottawa, and is in the entertainment district and near a metro station. National Gallery of Canada and Canadian Museum of History are cultural highlights, while Rideau Canal is a notable landmark. Looking to enjoy an event or a game while in town? See what's happening at TD Place Stadium or Gatineau Sports Centre. Guests appreciate the hotel's central location.

What's nearby

  • Byward Market Square - 9 min walk
  • Notre-Dame Cathedral Basilica - 10 min walk
  • University of Ottawa - 10 min walk
  • Embassy of the United States - 10 min walk
  • National Gallery of Canada - 11 min walk

Getting around

  • Carleton Station - 8 min drive
  • Ottawa, ON (XDS-Ottawa Train Station) - 10 min drive
  • Ottawa International Airport (YOW) - 23 min drive

Restaurants

  • Kochin Kitchen - 5 min walk
  • Benny's Bistro - 5 min walk
  • Bite Burger House - 6 min walk
  • Khao Thai - 6 min walk
  • Bridgehead - 6 min walk

About this property

Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

Hotel located in Downtown Ottawa
At Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel, you can look forward to free to-go breakfast, laundry facilities, and a business center. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Swimming pool
  • Self parking (surcharge), an elevator, and smoke-free premises
  • Coffee/tea in the lobby, ATM/banking services, and a front desk safe
  • A 24-hour front desk
  • Guest reviews speak well of the central location and helpful staff
Room features
All 182 rooms offer comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi. Guest reviews say good things about the clean, comfortable rooms at the property.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, microwaves, and highchairs

Languages

Chinese (Mandarin), English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CAD 18.00 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Free on-the-go breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • Swimming pool

Family friendly

  • Highchair
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • Business center
  • Conference space (1500 square feet)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Holiday Inn Express Suites Ottawa Downtown East

Frequently asked questions

Does Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel have a pool?

Yes, this property has a pool.

How much does it cost to stay at Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel?

As of Nov 26, 2022, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel on Dec 12, 2022 start from CA $144.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel?

Self parking is available for CAD 18.00 per day. Limited spots are available.

What time is check-in at Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel?

Check-in is from 3:00 PM - midnight.

What time is check-out at Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel?

Check-out is at 11:00 AM.

Where is Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel located?

Located in Downtown Ottawa, this hotel is within a 10-minute walk of Byward Market Square and University of Ottawa. National Gallery of Canada and Parliament Hill are also within 1 mi (2 km).

Can I cancel my reservation for free at Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel and receive a full refund?

Yes, Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.2

Very good

Rating 10 - Excellent. 487 out of 1095 reviews" "
" "10 - Excellent 44%
Rating 8 - Good. 379 out of 1095 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 140 out of 1095 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 55 out of 1095 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 34 out of 1095 reviews" "
" "2 - Terrible 3%

8.9/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

8.7/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

Julia
Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Room was spotless, but barely any of the electrical outlets or usb ports worked. Nice and quiet place from what I got to see, the breakfast was definitely not what I was told to expect.
Stayed 3 nights in Nov 2022

10/10 Excellent

Miriam
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Modern fixtures. Everything was ok , nice to have real breakfast again.
Stayed 4 nights in Nov 2022

10/10 Excellent

Tristan
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. Walking distance from everything downtown ottawa
Stayed 2 nights in Nov 2022

8/10 Good

Alfred
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wand staff were great I was a little concerned on the neighborhood but no issues at all in the area even at night
Stayed 7 nights in Oct 2022

10/10 Excellent

Joseph, Toronto
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff near the Byward market.
Stayed 1 night in Nov 2022

10/10 Excellent

Kuen Seong
Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk services were horrible! I will not stay again.
Stayed 1 night in Nov 2022

10/10 Excellent

carolyn
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service! Thank you :)
Stayed 2 nights in Oct 2022

10/10 Excellent

Mario
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless closely around the hotel
Stayed 2 nights in Oct 2022

4/10 Poor

Glenn, Woodbridge
Travelled with family and small children
Disliked: Staff & service, amenities
After driving for 6 hours, I arrived at the hotel and there is no parking available on site. I have to park 1 km away and walk back to the hotel
Stayed 1 night in Oct 2022

8/10 Good

Susan
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a pretty standard 3.5 star hotel, just like all the other giant hotel chains. The location is described as very close to Byward Market and popular Ottawa tourist attractions like Parliament, the Supreme Court, the National Gallery and the Nation Arts Centre. It's not really. We had to take Ubers (about $10 depending on traffic/time of day) to get anywhere near those areas. There is a Loblaw's grocery store and a Shoppers' Drug Mart within a ten minute ealk but directly across the street is a homeless shelter and the neighbourhood has a lot of panhandlers, many with obvious signs of serious mental illness. The hotel is locked at night and you need a room key to get into the lobby. There is also a night clerk on the front desk so it feels reasonably safe, as long as you're inside the hotel. The staff are friendly. The rooms are large and comfy, although our toilet was broken (they fixed it) and so was the desk chair (the arm fell off as soon as we arrived). The elevators are fast and reliable (we were on the top floor and never had to wait). There are ice machines on all floors, safes in the rooms as well as a fridge, microwave and coffee maker. It's not the Chateau Laurier (if you can afford it, THAT is a very lovely hotel!) but it's clean, comfortable, affordable and a $10 Uber ride from Byward Market, Parliament and the National Gallery. I would stay there again.
Stayed 6 nights in Oct 2022