This is a pretty standard 3.5 star hotel, just like all the other giant hotel chains. The location is described as very close to Byward Market and popular Ottawa tourist attractions like Parliament, the Supreme Court, the National Gallery and the Nation Arts Centre. It's not really. We had to take Ubers (about $10 depending on traffic/time of day) to get anywhere near those areas. There is a Loblaw's grocery store and a Shoppers' Drug Mart within a ten minute ealk but directly across the street is a homeless shelter and the neighbourhood has a lot of panhandlers, many with obvious signs of serious mental illness. The hotel is locked at night and you need a room key to get into the lobby. There is also a night clerk on the front desk so it feels reasonably safe, as long as you're inside the hotel.
The staff are friendly. The rooms are large and comfy, although our toilet was broken (they fixed it) and so was the desk chair (the arm fell off as soon as we arrived). The elevators are fast and reliable (we were on the top floor and never had to wait). There are ice machines on all floors, safes in the rooms as well as a fridge, microwave and coffee maker.
It's not the Chateau Laurier (if you can afford it, THAT is a very lovely hotel!) but it's clean, comfortable, affordable and a $10 Uber ride from Byward Market, Parliament and the National Gallery. I would stay there again.
