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Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

Photo gallery for Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

Featured Image
Pool
Balcony
Balcony
Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Overview of Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

2.5 out of 5

4.1/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8

Explore the area

  • Popular LocationByward Market Square9 min walk
  • Popular LocationNational Gallery of Canada11 min walk
  • Popular LocationParliament Hill6 min drive
  • AirportOttawa, ON (YOW-Macdonald-Cartier Intl.)23 min drive

Choose dates to view prices

About this area

Ottawa

Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel is located in Lowertown, a neighborhood in Ottawa, and is in the city center and near a metro station. National Gallery of Canada and Canadian Museum of History are cultural highlights, while Rideau Canal is a notable landmark. Looking to enjoy an event or a game while in town? See what's happening at TD Place Stadium or Gatineau Sports Centre. Guests appreciate the hotel's central location.

What's nearby

  • Byward Market Square - 9 min walk
  • Notre-Dame Cathedral Basilica - 10 min walk
  • National Gallery of Canada - 11 min walk
  • Royal Canadian Mint - 13 min walk
  • Parliament Hill - 6 min drive

Getting around

  • Carleton Station - 8 min drive
  • Ottawa, ON (XDS-Ottawa Train Station) - 11 min drive
  • Ottawa International Airport (YOW) - 23 min drive

Restaurants

  • Kochin Kitchen — 5 min walk
  • The Smoque Shack — 5 min walk
  • Benny's Bistro — 5 min walk
  • Blue Bird Coffee — 5 min walk
  • Bite Burger House — 6 min walk

About this property

Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

Ottawa hotel in Lowertown, near Byward Market Square
Along with coffee/tea in a common area, this smoke-free hotel has a business center and conference space. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include self parking, laundry facilities, and a 24-hour front desk. All 182 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and flat-screen TVs with cable channels. Coffee makers, pillow menus, and free local calls are among the other amenities available to guests.
Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel offers 182 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CAD 18.00 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–10:30 AM
  • Coffee/tea in common area(s)

Things to do

  • Swimming pool

Family friendly

  • Free cribs/infant beds
  • Highchair
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • Chinese
  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business center
  • Conference space (1500 square feet)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Fitness facility
  • Indoor pool
  • Restaurant
The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:
  • Fitness facility
  • Indoor pool
  • Restaurant

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: CAD 18.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Holiday Inn Express Suites Ottawa Downtown East

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 394 out of 919 reviews
5 - Excellent 43%
Rating 4 - Good. 322 out of 919 reviews
4 - Good 35%
Rating 3 - Okay. 111 out of 919 reviews
3 - Okay 12%
Rating 2 - Poor. 54 out of 919 reviews
2 - Poor 6%
Rating 1 - Terrible. 38 out of 919 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

3/5 Okay

Ok
Stayed 3 nights in Sep 2021

2/5 Poor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very disappointed with the location of the hotel. If I knew that it was located in this area I would never rent hotel here.It was full of homeless and drug attic’s forget it leaving the hotel at night it was very scary.
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was perfect and clean. Two issues 1. the fan in the washroom was not working. 2. breakfast was perfect and fresh but was not enough space for all the people to seat. But everything was very good and relaxing. I would suggest this place to everyone.
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always holiday inn is very good but I was surprised I have to pay for parking lot. Overall they are good.
Stayed 1 night in Sep 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to Byward market, within easy walking distance. Unfortunately, across the street from the hotel on the route to Byward market is an area frequented by many panhandlers and people who are living on the street. Not their fault but if this type of atmosphere distresses you then maybe choose another location. Also underground parking lanes are very narrow and maneuvering is challenging. Friendly, helpful staff.
Stayed 2 nights in Sep 2021