Reception

Reviews of Hampton Inn Yorkville

2.5 out of 5
Hampton Inn Yorkville
310 East Countryside Parkway, Yorkville, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 416 out of 636 reviews" "
Rating 8 - Good. 142 out of 636 reviews" "
Rating 6 - Okay. 40 out of 636 reviews" "
Rating 4 - Poor. 19 out of 636 reviews" "
Rating 2 - Terrible. 19 out of 636 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
This place perfectly accommodated us as we were passing through.
Stayed 1 night in Mar 2024

10/10 Excellent

Arlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
even with remodel still veey nice.
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Mar 24, 2024
Hi Arian. Thank you for taking the time to share your feedback with us. It was absolute pleasure providing you a home away from home. We look forward to seeing you again in the future.

10/10 Excellent

James`

Stayed 1 night in Jan 2024
Response from Hotel Staff on Mar 24, 2024
Hello James. Thank you for taking the time to share your feedback with us. We see that you had an enjoyable stay and it was our absolute pleasure to provide you a home away from home. We look forward to seeing you again in the future.

10/10 Excellent

Amanda

Liked: Staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Reunion
Well maintained, some things are "dated," however they are upgrading, already working on the fourth floor. From the common areas to our room, the entire facility was spotless. You could almost eat off the floor. Most of our interaction was with the front staff. They were knowledgeable, friendly and eager to assist. Overall a 5 stars out of five stars.
Stayed 1 night in Dec 2023
Response from Hotel Staff on Jan 7, 2024
Hello David. Thank you so much for taking the time to share your experience with us. We are honored to know you enjoyed your stay with us. We look forward to future stay with us.

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Staff on Jan 7, 2024
Hello Darlene. Thank you so much for taking the time to share you feedback with us. It was an honor to serve you and we look forward to your future stay with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Dec 2023
Response from Hotel Staff on Jan 7, 2024
Hello Michael. Thank you for taking the time to share your feedback with us. It was an absolute pleasure providing you a home away from home. We look forward to your future stay with us.

2/10 Terrible

Amanda

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay again. Front desk was rude. Inside pool was inoperable even though we called ahead and asked about condition. Found roaches. Asked front desk for another room. They denied saying they were full but the parking lot was empty.
Stayed 1 night in Nov 2023
Response from Hotel Staff on Dec 7, 2023
Hello Amanda, thank you for taking the time to share your feedback with us. After taking the time to investigate your experience, we discovered that you did not stay with us. You called to cancel your reservation the day of arrival and asked Expedia to waive the cancellation fee. Since we were unable to honor your request, you felt the need to fabricate an experience that never took place at out hotel. We do not have roaches, our pool is alway open and available to our guests. I know not receiving a refund can be devastating but to pretend you stayed at our hotel with an horrible experience is very disheartening as we aim daily to provide the best guest experience. If you wanted the cancellation fee waived, speaking to the General Manager would of been the right thing to do. Due to these false allegations, at this time, no refund will be issued. Again, thank you for taking the time to share your experience but due to the fact that you did not stay at our hotel, we are unable to make this right. Thanks

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Soneya Saeed on Jan 6, 2024
Thank you for giving us a 5/5. We appreciate it and hope to serve you again.

10/10 Excellent

lyssa

Stayed 2 nights in Nov 2023
Response from Soneya Saeed on Jan 6, 2024
Thank you for giving us a 5/5. We appreciate it and hope to serve you again.

4/10 Poor

Sydney

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The shower was so dirty with many black hairs around the edge of the tub and dirt stains. It was disgusting. The fridge did not work. They hotel itself looked very nice, but the room was not clean.
Stayed 1 night in Oct 2023
Response from Hotel Staff on Jan 6, 2024
Hello Sydney. Thank you for taking the time to share your experience with us. We aim high to provide the best guest experience as well as making sure our property and rooms are thoroughly cleaned. We also advise all of guests to bring any of their concerns/dissatisfaction to our attention so we can resolve the problem in a timely manner. Unfortunately, we did not get the opportunity to do this for you since we were unaware of your issue. Now that we know, we will aim daily to prevent this issue from reoccurring. Again, thank you for staying with is and we hope you would give us another chance to make this right for you in the future.

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Great service with nice complimentary breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized king suite. Clean and comfortable. Friendly staff. My only suggestion would be to move the dog walking area to just outside the side door to make it closer.
Stayed 1 night in Sep 2023
Response from Nati Zurawski on Sep 22, 2023
Thank you Patricia for the nice review, we truly appreciate. Regarding the doggie walking areas, we do have three exit points to make taking your dogs out easier. One is directly next to the elevators and one at each end of the building, so all three are conveniently located. We look forward to having you as our guest soon! Take care and see you soon

8/10 Good

Jason, CHAMPAIGN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find. Hidden. Almost drove past it.
Stayed 1 night in Sep 2023
Response from Nati Z on Sep 9, 2023
Thank you for your feedback. We appreciate your sharing your experience with us as it helps us to improve areas that may need improvement; however, hard to find, hidden is not something we can fix. In fact, it is one quality that our members enjoy since it's so nice and quiet. Thank you.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Nati Z on Sep 9, 2023
Thank you, Thomas, for the perfect score! Making you happy makes us happy! We look forward to having you as our guest in the near future. Thanks again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean.
Stayed 1 night in Sep 2023
Response from Natti Z on Sep 5, 2023
Hello Jennifer, Thank you for the positive review. We appreciate your taking the time to share your experience with us. We look forward to your next visit!

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stay
Stayed 2 nights in Aug 2023
Response from Nati Z on Sep 4, 2023
Hello Laurie, thank you for staying with us and thank you for the positive feedback. We look forward to having you as our guest once more.

6/10 Okay

Melisa

Travelled with family
Liked: Cleanliness
Nohotwater
Stayed 1 night in Aug 2023
Response from Nati Z on Aug 22, 2023
Thank you for your feedback Melissa. I am truly sorry you had a bad experience at our hotel. Unfortunately, we did have issues with one of our hot water heaters during your stay. That issue has been resolved and hopefully will not happen again. Please accept our apologies.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Change of heart ❤️
This was our second time staying at this hotel. Two years ago it was just fine. Not sure if ownership has changed, but not good this time around. Cold showers, broken refrigerator, loud beds ( could hear people just changing positions in other rooms and our own) and dog hair everywhere. It is really sad this is only one of three in yorkville to choose from, close to where we visit friends every year. We will be taking my business elsewhere. Reported this to the front desk staff upon check out. Have yet to hear back from management.
Stayed 2 nights in Aug 2023
Response from Nati on Aug 14, 2023
Hello anonymous. Thank you for sharing your experience with us. Your feedback is very important to us as it helps us to improve. Our hotel has hot water and all you needed to do let it run for a few moments. If you let us know of any problems at checkout time, it is too late for us to address any issues. The best time is when you are still in your room. At that time, we can switch you to another room or try to fix any problems you may be experiencing. About your hearing other people changing positions on their beds, our walls are not that thin for you to be able to do that. Thank you

10/10 Excellent

Phani

Stayed 1 night in Aug 2023
Response from Nati on Aug 14, 2023
Thank you for the perfect 10! we love it when our guests enjoy their stay with us.

10/10 Excellent

Dennis

Travelled with partner
Liked: Staff & service, property conditions & facilities
Inside hotel very well kept outside bottles paper was not pick up during the 5 days we stayed. Hotel staff was wonderful
Stayed 5 nights in Aug 2023
Response from Nati Z on Aug 22, 2023
Hello Dennis. Thank you for your feedback. Unfortunately, you caught us in the middle of wedding season and even after cleaning the garbage, it gets filled again pretty fast. I'm sorry you had to witness the overflow of garbage during your stay. I promise it won't be like that during your next visit.

10/10 Excellent

George

Stayed 4 nights in Jun 2023

10/10 Excellent

Lana

Stayed 1 night in Jun 2023

10/10 Excellent

Amy

Stayed 1 night in Jun 2023

10/10 Excellent

Deborah

Stayed 1 night in Jun 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
Stayed 1 night in May 2023
Response from Hamptonality Staff on May 26, 2023
Hi Patricia! Thank you so much for taking the time to share your experience. I am glad to know that you enjoyed your stay with us. We are looking forward to seeing you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Yaz on May 15, 2023
Thank you so much for the feedback! we hope you visit again soon.

8/10 Good

Jacqualine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The person who checked me in wasn’t the best. I waited in the lobby for a bit, no one came out. Decided to go our stuff and my kids and come back. We then waited some more so I called the hotel and he came out. He seemed to be in a rush to get my room despite being quiet late with no one else around. Unknowingly to us, he gave out us in the room next to the laundry, even though the hotel was pretty vacant. At 630am, I was woken up to the sound of the washer and dryer, like they were in the room with us. Other than that, it was fine for the one thing we used it for. Sleep- even though we were all woken up a lot earlier than we had anticipated due to the noise.
Stayed 1 night in Apr 2023
Response from -Yaz Front Desk Hampton In 630-553-9805 on May 1, 2023
Thank you for letting us know. We apologize for the customer service you received during our check inn process. We strive to make you guys feel right at home during your stay with us. We will look into this matter and handle it with proper care. As well have our maintenance team Look into the noise coming from the laundry room and try to minimize it the best we can so our guest can sleep more peacefully. We appreciate you bringing this to our attention. If you have any more concerns, please do not hessite to reach out to us.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was extremely clean. I always wipe everything down with disinfectant wipes and everything was clean.
Stayed 2 nights in Apr 2023
Response from -Yaz on Apr 25, 2023
Thank You so much for your feedback, we will be happy to relay your comments to housekeeping.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from -Yaz on Apr 19, 2023
We appreciate your feedback, we hope you visit us again. Safe travels.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from -Yaz on Apr 13, 2023
Thank you for booking with us. We hope you enjoyed your stay. Travel safe and Hope to see you again.

10/10 Excellent

Robyn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I love the digital key option through the Hilton app. Made everything very easy. The hotel is updated and clean, the room was wonderfully quiet. Comfortable bed, plenty of space in the room, and a nice big bathroom. This is my second stay here and I would definitely choose it again.
Stayed 1 night in Mar 2023
Response from Kevin Guest Service Manager on Apr 4, 2023
Thank you for taking the time to share your experience with us. The entire staff at the Hampton Inn in Yorkville are delighted to hear you enjoyed your stay and we are looking forward to seeing you in the near future.

6/10 Okay

Hari Shankar, Minneapolis

Travelled with family
Liked: Property conditions & facilities
I don't normally give a bad review unnecessarily. But here there was no house keeping. I believe Hilton is trying to cut corners by making house keeping optional. Even i have to bargain to get a clean set of towels. TV and remote needs upgrade. Breakfast was good, exceeded the expectations.
Stayed 2 nights in Mar 2023
Response from Kevin Guest Service Manager on Apr 4, 2023
Thank you for taking the time to share your experience with us. The entire staff at the Hampton Inn in Yorkville are delighted to hear you enjoyed your stay and we are looking forward to seeing you in the near future. I do apologize for any inconvince you faced during your stay. Policy is that house keeping only provides serivce during a stay if requested. I understand that this is a new policy. We will work with the front desk to make sure guests know this information at check in.

10/10 Excellent

Susanne

Stayed 1 night in Mar 2023
Response from Kevin Guest Service Manager on Apr 4, 2023
Thank you for taking the time to share your experience with us. The entire staff at the Hampton Inn in Yorkville are delighted to hear you enjoyed your stay and we are looking forward to seeing you in the near future.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Kevin Guest Service Manager on Apr 4, 2023
Thank you for taking the time to share your experience with us. The entire staff at the Hampton Inn in Yorkville are delighted to hear you enjoyed your stay and we are looking forward to seeing you in the near future.

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Kevin Guest Service Manager on Apr 4, 2023
Thank you for taking the time to share your experience with us. The entire staff at the Hampton Inn in Yorkville are delighted to hear you enjoyed your stay and we are looking forward to seeing you in the near future.

10/10 Excellent

Joshua

Stayed 3 nights in Mar 2023
Response from Kevin Guest Service Manager on Apr 4, 2023
Thank you for taking the time to share your experience with us. The entire staff at the Hampton Inn in Yorkville are delighted to hear you enjoyed your stay and we are looking forward to seeing you in the near future.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in Room was spacious clean Beds comfortable Morning breakfast and staff accommodating Excellent job Great experience
Stayed 1 night in Mar 2023
Response from Kevin Guest Service Manager on Apr 4, 2023
Thank you for taking the time to share your experience with us. The entire staff at the Hampton Inn in Yorkville are delighted to hear you enjoyed your stay and we are looking forward to seeing you in the near future.

8/10 Good

Ragan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
The stay was good and breakfast selection was great. Only thing is fridge in my room didnt work and must of not been working or checked in so long it had mold growing in it. Very clean and decent.
Stayed 1 night in Feb 2023
Response from Brenda LeSure on Feb 24, 2023
Hi Ragan, Thank you so much for sharing your experience. Your feedback is extremely important to us. I am sorry to hear your refrigerator wasn't working, we would have changed it out for you. If you are ever at our hotel again and experience any sort of issue, we are adamant about acting fast. Please reach out to the front desk team and it would be our greatest honor to resolve those issues for you. Kind regards

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2023
Response from Brenda LeSure on Feb 24, 2023
Thank your Joseph for sharing your experience. We look forward to seeing your future stay.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from Kevin Guest Service Manager on Apr 4, 2023
Thank you for taking the time to share your experience with us. The entire staff at the Hampton Inn in Yorkville are delighted to hear you enjoyed your stay and we are looking forward to seeing you in the near future.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hamptonality Staff on Jan 13, 2023
Thank you for sharing you experience with us. We are delighted to see you enjoyed your stay and look forward to your next stay with us at the Hampton by Hilton, Yorkville.

8/10 Good

Kristin

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Hamptonality Staff on Jan 13, 2023
Thank you for sharing you experience with us. We are delighted to see you enjoyed your stay and look forward to your next stay with us at the Hampton by Hilton, Yorkville.

10/10 Excellent

Matt

Stayed 1 night in Dec 2022
Response from Kevin Guest Service Manager on Apr 4, 2023
Thank you for taking the time to share your experience with us. The entire staff at the Hampton Inn in Yorkville are delighted to hear you enjoyed your stay and we are looking forward to seeing you in the near future.

6/10 Okay

Andrea

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room smelled of smoke otherwise clean
Stayed 1 night in Dec 2022
Response from Hamptonality Staff on Jan 13, 2023
Hello Andrea, Thank you for sharing your experience with us. Your feedback is extremely important to us. I am sorry to hear your room smelled like smoke. We are here to serve our guest well and to meet their needs. By bringing this to our attention, I can assure you that we our making sure this issue is resolved before placing a guest in our rooms. I hope that you will give us a chance to make this up to you in the future. Sincerely, Hamptonality Staff

4/10 Poor

MICHAEL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I'm trying to extend my stay another day
Stayed 1 night in Dec 2022
Response from Hamptonality Staff on Jan 13, 2023
Hi Michael, Thanks you for sharing your experience with us. I am glad to know we were able to get this resolved at the property.