Ratings based on 737 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Nice but...

Posted 25-Aug-2016
Our room was beautiful but our room was right in front of the elevators which we didn't like at all, we could hear the people in the hallway waiting for the elevators. Throughout the night there was a knocking noise...kept me up most of the night...so as comfy as the bed was I didn't have a good night sleep.
4out of 5
by A verified traveller fromRimini

Ottawa visibile e visitabile da Gatineau

Posted 25-Aug-2016
Pros: Posizione dell'Hotel; servizi e vista della camera.
Cons: Struttura rinnovata parzialmente; materassi troppo morbidi; livello inferiore del garage scomodo per il trasporto dei bagagli
Location: Di fronte al Museo di Storia, con vista sul retro della Parlament Hill ed il centro raggiungibile attraversando l'Alexandra Bridge.
3 Notti ad agosto con famiglia (2 adulti e figlia grande) per visitare la città di Ottawa.
4out of 5
by A verified traveller

Posted 17-Aug-2016
Great hotel friendly staff and clean comfortable rooms. Walking distance to downtown Ottawa.
4out of 5
by A verified traveller fromToronto, Ontario

Very convenient to Ottawa and many attractions.

Posted 13-Aug-2016
The shower curtains had to be changed because they smelled. The TV was not connected to a signal. The manager was very obliging and fixed up the problems. The staff were very helpful and obliging. The meals in the restaurant were very good. I would recommend this hotel to my friends.
4out of 5
by A verified traveller

Very central, walk or bike to everything.

Posted 11-Aug-2016
Pros: Great staff, very clean & quiet, good restaurant. Convenient bike storage.
Location: Across the road from History Museum & many other attractions within a mile. Very close to bike trail network.
Hotel contributed to overall terrific mini vacation.
5out of 5
by A verified traveller fromMassachusetts

Nice hotel close to everything

Posted 9-Aug-2016
Pros: Proximity, cleanliness, friendly staff.
Cons: N/A
Location: Canadian History Museum, Alexandria bridge, bike trails, ByWard Market, Gatineau city center with french type of atmosphere.
This is a nice hotel perfectly located at the end of the Alexandria bridge on the Gatineau side of the Ottawa River next to the Canadian History Museum. You have access to Gatineau within walking distance and perfect views of the Parliament hill in Ottawa across the river where you can also walk across the bridge. Hotel was nice, staff was prompt and helped with everything that was needed. There was no pressure on their part to force any extra services and there is a room where the staff will store bicycles for you if you bring them. A visit to Gatineau-Ottawa without bikes is a visit half lost as there are numerous bike trails and one can cover in 2-3 hours what it would take you an entire day or two in walking. Ask about city bike rentals, not sure what the service requires but they are green (color) and a station was available for rent across the street towards the left side of the museum. Will stay again and highly recommended.
2out of 5
by A verified traveller fromtoronto

Rude Front Desk Staff

Posted 3-Aug-2016
At Check in we explained that we were visiting Quebec so the children could practice thier French. My son, 9 years old, proudly commented that he could speak French well and new a lot of French. The man checking us in immediately began speaking to him very quickly in French. My son responded to some questions, but didn't understand everything. The staff member actually told my son his French was not good at all! I couldn't believe a grown man would put down a child this way. Of course, my son didn't speak another word of French the rest of the stay. I thought this was rude and hurtful behaviour from a professional hotel staff person. I mentioned it at check out, as well as being given a parking pass, without being informed of the $15 plus charge attached, despite asking about parking issues. Travelling as a single mother with 2 children, I did not have time to escalate the complaint without further embarrassing my child. Will not recommend or stay at this hotel again.
5out of 5
by A verified traveller fromOntario

BEST HOTEL EVER!!!!!

Posted 3-Aug-2016
Pros: Quiet. Clean.very central.
Cons: Parking ticket machine should be closer to the curve for easier access.
Location: Very central, lots to do. Close to Ottawa, lots of attractions, etc.
Wonderful room. Best place we ever stayed and it wasn't the most expensive. We have paid more for less.
4out of 5
by A verified traveller fromOwen Sound, Ontario

Convenient and friendly

Posted 2-Aug-2016
Very close to all amenities. Within walking distance to museums and all Ottawa has to offer. The only suggestion we had was to include hair dryers in the bathrooms and an extra mirror outside of the bathroom.
2out of 5
by A verified traveller fromTO

terrible 2 nights

Posted 2-Aug-2016
Check in time was 3pm, no rooms were available to check in at 3. Checked in at 430pm instead and the staff were like everything but apologetic. I guess the situation was out of there hands. No levy was given on check out time and the request was denied. Our flight was delayed and even then we were not allowed to check out a little late. In the room AC was so noisy as an airplane has started its engine. No action was taken. Would think twice befor staying here!!