Rude Front Desk Staff
At Check in we explained that we were visiting Quebec so the children could practice thier French. My son, 9 years old, proudly commented that he could speak French well and new a lot of French. The man checking us in immediately began speaking to him very quickly in French. My son responded to some questions, but didn't understand everything. The staff member actually told my son his French was not good at all! I couldn't believe a grown man would put down a child this way. Of course, my son didn't speak another word of French the rest of the stay. I thought this was rude and hurtful behaviour from a professional hotel staff person. I mentioned it at check out, as well as being given a parking pass, without being informed of the $15 plus charge attached, despite asking about parking issues. Travelling as a single mother with 2 children, I did not have time to escalate the complaint without further embarrassing my child.
Will not recommend or stay at this hotel again.