Indoor pool

Reviews of Courtyard by Marriott Downtown Ottawa

3 out of 5
Courtyard by Marriott Downtown Ottawa
350 Dalhousie St, Ottawa, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1009 reviews" "
Rating 8 - Good. 314 out of 1009 reviews" "
Rating 6 - Okay. 69 out of 1009 reviews" "
Rating 4 - Poor. 34 out of 1009 reviews" "
Rating 2 - Terrible. 14 out of 1009 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Zecheng

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Good hotel
Stayed 1 night in Mar 2024
Response from Favour on Mar 27, 2024
Thank you for choosing to stay at The Courtyard Ottawa Downtown and we hope you had a pleasant time.

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The drain in the shower is terrible. Standing in a pool of water after a couple minutes. More than 1 comfortable chair would have been nice.
Stayed 4 nights in Mar 2024
Response from Simon on Mar 26, 2024
Thank you for your feedback. I will have our maintenance team attend to the drain in your room!

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Greta stay
Stayed 1 night in Mar 2024
Response from Favour on Mar 27, 2024
Thank you for choosing to stay at The Courtyard Marriott Ottawa Downtown and we hope you had a wonderful time.

10/10 Excellent

Carol, Montreal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to by ward market area
Stayed 1 night in Mar 2024
Response from Simon on Mar 17, 2024
Thank you for your feedback!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Simon on Mar 26, 2024
Thank you for your feedback!

8/10 Good

COURTNEY

Stayed 1 night in Mar 2024
Response from Favour on Mar 16, 2024
Thank you for choosing to stay at The Courtyard Marriott Ottawa Downtown and providing your honest feedback on the survey. We hope to get the chance to host you again!

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff were excellent. I have stayed here in the past and parking was not guaranteed. However, this has now changed and you have a guaranteed spot nkw which I was quite happy about. The location is close to the mall, Byward Market and walkable to Parliament. I will stay here again.
Stayed 2 nights in Mar 2024
Response from Simon on Mar 12, 2024
Thank you for your feedback! We just want to clarify that parking is still not guaranteed prior to arrival. Once here, if we do have the space in the lot at that time your spot is guaranteed for the length of your stay!

2/10 Terrible

antoinette

Disliked: Amenities
Noisy
Stayed 5 nights in Mar 2024
Response from Simon on Mar 12, 2024
We appreciate your feedback!

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms in the hotel was modern and updated. The front desk staff were very helpful with dining suggestions. The bistro had excellent food and reasonable prices.
Stayed 2 nights in Mar 2024
Response from Favour Okoduwa on Mar 10, 2024
Thank you for choosing to stay at The Courtyard Marriott Ottawa Downtown. We are glad to hear you enjoyed your stay. I will make sure I pass on your warm comments to the rest of the team!

10/10 Excellent

KENDRA

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location Clean rooms
Stayed 3 nights in Mar 2024
Response from Favour on Mar 10, 2024
Thank you for choosing to stay at The Courtyard Marriott Ottawa Downtown. Thank you very much for the feedback and I will be sure to pass your warm comments to the rest of the team.

8/10 Good

Kevin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff was great.
Stayed 1 night in Mar 2024
Response from Marley on Mar 9, 2024
Thank you for your kind review!

10/10 Excellent

Allison

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Favour on Mar 10, 2024
Thank you for choosing to stay at The Courtyard Marriott Ottawa Downtown. We are glad to hear you enjoyed your stay with us and we hope to host you again soon.

8/10 Good

Sangmee

Stayed 1 night in Mar 2024

10/10 Excellent

djazira

Liked: Cleanliness, staff & service, property conditions & facilities
tout
Stayed 1 night in Mar 2024
Response from Marley on Mar 9, 2024
Merci pour vos commentaires!

4/10 Poor

Meihua

Travelled with family and small children
Elevator is very slow and always does not work well. The room has terrible smell. At midnight, there is loud noise somehow.
Stayed 2 nights in Mar 2024
Response from Nancy on Mar 4, 2024
Dear Meihua,Thank you for taking time to post a review. I apologize that we failed to meet your expectations.We are about to start the upgrade of our elevators controls which will make them more efficient and fast. This upgrade will take up to 12 weeks to complete and we are looking forward to completion. I am not sure if you reported the unpleasant smell to our team as they could have investigate what caused it or change your room.Our top priority is to ensure our guests have a memorable stay with us. Hoping that if your travels bring you back in the capital, you will give us another opportunity to extend our hospitality.Warm regards,

8/10 Good

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff are wonderful. The Byward market is like a 30 second walk, and its wonderful. The only downside is the amount of addicts and homeless people in the area is outrageous.
Stayed 2 nights in Mar 2024
Response from Simon on Mar 4, 2024
We appreciate your feedback!

8/10 Good

Marie-Claude

Stayed 2 nights in Feb 2024
Response from Simon on Mar 26, 2024
Thank you for your feedback!

10/10 Excellent

Matthew

Very clean rooms and the front desk staff was very helpful when it came to answering my questions etc where a good place was to eat and desserts places. I would definitely recommend staying here if you are ever in the Ottawa area.
Stayed 1 night in Feb 2024
Response from Simon on Feb 25, 2024
We are glad you enjoyed your stay!

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Simon on Mar 26, 2024
We appreciate your review!

10/10 Excellent

Roxanna

Travelled with family
The reception desk had a wonderful employee checking us in and out and was polite and informative.
Stayed 1 night in Feb 2024
Response from Marley on Feb 20, 2024
Thank you for your kind feedback!

4/10 Poor

Roxanna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I am handicapped and need parking, the parking was full and there was no help in finding suitable parking. I was totally dismissed.
Stayed 1 night in Feb 2024
Response from Simon on Feb 18, 2024
Thank you for your feedback. I do apologize for the inconvenience, we always keep available options on-site in the event of accessible parking being required. I will follow up with our team as to why that was not offered!

10/10 Excellent

celine

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is very tight especially the outside parking lot
Stayed 2 nights in Feb 2024
Response from Simon on Feb 18, 2024
Thank you for your feedback!

10/10 Excellent

Gurvinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good property
Stayed 1 night in Feb 2024
Response from Simon on Feb 17, 2024
We appreciate your feedback!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms very clean and modern. Able to hear people talking in the hallways so not as sound proof as I would expect. Nice hotel for downtown and like the badge in feature at front door. Sense of security.
Stayed 1 night in Feb 2024
Response from Simon on Feb 11, 2024
Thank you for your feedback!

10/10 Excellent

Phyllis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was very clean. The beds were comfortable and the family enjoyed the pool.
Stayed 1 night in Feb 2024
Response from Simon on Feb 11, 2024
We are glad you enjoyed your time!

8/10 Good

Carlo

Stayed 2 nights in Feb 2024
Response from Simon on Feb 11, 2024
Thank you for your review!

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Service people were lovely
Stayed 3 nights in Jan 2024
Response from Simon on Feb 11, 2024
We appreciate your feedback!

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the Byward market area! Room was clean & updated. Staff were friendly. I would stay here again.
Stayed 1 night in Jan 2024
Response from Simon on Feb 11, 2024
Thank you for your feedback!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing was the gym was not great.
Stayed 2 nights in Jan 2024
Response from Nancy on Jan 30, 2024
Dear Sandra,Thank you for taking the time to post a review. I am sorry you did not find our gym to be good. We just replaced all of our cardio equipment and added many free weight options (bosu and medicine balls, kettle bells etc) in the weight room, perhaps out team omitted to let you know that the gym is separated in two rooms. I will remind them.We hope to see you again should you return in our area.Yours in hospitality!

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean. Staff were kind, friendly and helpful. Parking lot is incredibly tight for a mid-sized SUV. Menu from the bar was unavailable mid-afternoon which was a bit of a disappointment.
Stayed 2 nights in Jan 2024
Response from Simon on Jan 29, 2024
We appreciate your feedback!

6/10 Okay

Lena Mary

Travelled with partner
It's downtown so the surrounding are not the greatest
Stayed 1 night in Jan 2024
Response from Simon on Jan 27, 2024
We appreciate your feedback!

8/10 Good

Christiana

Stayed 1 night in Jan 2024
Response from Simon on Mar 26, 2024
We appreciate your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Simon on Jan 21, 2024
Thank you for your feedback!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Simon on Jan 21, 2024
We appreciate your feedback!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 1 night in Jan 2024
Response from Simon on Jan 22, 2024
We appreciate your feedback!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short but great saty
Stayed 1 night in Jan 2024
Response from Simon on Jan 21, 2024
We appreciate your review!

8/10 Good

John R

Stayed 1 night in Jan 2024
Response from Simon on Jan 21, 2024
Than you for your feedback!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front parking area was hectic and not very good for large pick ups. But staff were fantastic
Stayed 1 night in Jan 2024
Response from Simon on Jan 21, 2024
Thank you for your feedback!

10/10 Excellent

Evgeniya

Stayed 1 night in Jan 2024
Response from Simon on Feb 11, 2024
Thank you for your feedback!

6/10 Okay

brian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My family and i booked this hotel because of the pool. When we arrived we were told its not open. If we had of know this before booking we would have booked a different hotel. Staff were nice and hotel was clean.
Stayed 1 night in Jan 2024
Response from Simon on Jan 14, 2024
Thank you for your feedback! I do apologize that the pool was closed the day of your stay. This was not scheduled closing but I do understand how important the pool is!

2/10 Terrible

Savej

Disliked: Cleanliness, staff & service, property conditions & facilities
Was terrible and its better to rob from people than charging extra $40 for parking
Stayed 1 night in Jan 2024
Response from Simon on Jan 14, 2024
Thank you for your feedback.

10/10 Excellent

Amanpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Friendly staff and restaurants, shopping all nearby."
Stayed 1 night in Jan 2024
Response from Simon on Jan 14, 2024
We appreciate your feedback!

8/10 Good

Haida

Stayed 1 night in Jan 2024
Response from Favour.O on Jan 9, 2024
Thank you very much for your feedback!

10/10 Excellent

Elissa

Stayed 1 night in Jan 2024
Response from Simon on Jan 9, 2024
Thank you for your feedback!

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Simon on Jan 9, 2024
Thank you for your feedback!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really pleasant and accommodating. Can't be beat for location. I was hoping that there would be a bath tub, not just a shower. But the shower was a very nice one
Stayed 4 nights in Dec 2023
Response from Simon on Jan 9, 2024
We appreciate your feedback! If you do stay with us again in the future, let us know you would prefer a room with a tub, we still have a few!

10/10 Excellent

Jeremy

Travelled with family
Liked: Amenities
Pool was great for the kids!
Stayed 1 night in Jan 2024
Response from Simon on Jan 9, 2024
Thank you for your feedback!

10/10 Excellent

Sandi

Liked: Cleanliness
Response from Simon on Feb 11, 2024
Thank you for your feedback!

8/10 Good

Al

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Regular rooms, one of the washroom was okay and the other was not to clean. It’s could have been bigger. Accessible room was more than enough space. Close to a lot of shops and restaurants.
Stayed 3 nights in Dec 2023
Response from Marley on Dec 31, 2023
Thank you for sharing your experience! I will bring your comments regarding the washroom cleanliness to the attention of my housekeeping executives. I sincerely apologize that this detracted from your stay, and your comments will be addressed with our team. I'm glad to hear you were able to take advantage of our central location! We hope to host you again in the future.

10/10 Excellent

Xiaorong

Stayed 1 night in Dec 2023
Response from Marley on Dec 31, 2023
We thank you for taking the time to provide your feedback!