Garden

Reviews of Best Western Plus Ottawa City Centre

3 out of 5
Best Western Plus Ottawa City Centre
1274 Carling Ave, Ottawa, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 1012 reviews" "
Rating 8 - Good. 342 out of 1012 reviews" "
Rating 6 - Okay. 66 out of 1012 reviews" "
Rating 4 - Poor. 28 out of 1012 reviews" "
Rating 2 - Terrible. 32 out of 1012 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff would courteous and friendly. The room was beautiful and spotless.
Stayed 1 night in Mar 2024

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated. Still clean and reasonable rates.
Stayed 3 nights in Mar 2024
Response from Cheng on Mar 26, 2024
Dear Marc,Thank you for your lovely review. We are appreciate your feedback and looking forward to see you again soon! Cheers.

10/10 Excellent

Brent

Stayed 1 night in Jan 2024
Response from Cheng on Mar 27, 2024
Dear Brent,Thank you for taking your time post a review for your stay. We appreciate your feedback and looking forward to see you again soon. Thanks.

8/10 Good

Kathyrn

Business traveller
Liked: Cleanliness, staff & service
Good price for value.
Stayed 2 nights in Mar 2024

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Cheng on Mar 26, 2024
Dear Helene,Thank you for taking your time post a review. I am glad to hear that you had great stay. We are looking forward to see you again soon, Thanks.

10/10 Excellent

Wilma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, very helpful staff
Stayed 2 nights in Mar 2024
Response from Cheng on Mar 25, 2024
Dear Wilma,Thank you for your amazing review. I am glad to hear that you had an enjoyable stay and found out our room is nice, and staffs are very helpful. Looking forward to see you again soon. Thanks.

8/10 Good

Samer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cheng on Mar 25, 2024
Dear Samer, Thank you for taking your time post a review. We appreciate your feedback and looking forward to see you again soon. Thanks.

4/10 Poor

Imad

Business traveller
Liked: Cleanliness, staff & service
I felt a vibration all night in the bed. Was not able to understand where it was coming from, maybe the heater or the fridge. The rooms in this hotel are usually fine, maybe that particular room had an issue. The coffee machine is not accessible from the back to fill the tank and there is no water bottle in the room to make a coffee...strange. Also I was told that i am not illegible to get the loyalty points because i booked through Expedia. It didn't make any sense as you got the business from me. Next time I will choose another hotel.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Dear Imad, Thanks for taking the time to post a review. I am very sorry you were disturbed by a sound or vibration in your room. I am not sure if you contacted the front desk to give them an opportunity to look into the sound, or offer you another room located in a different area of the hotel. Your comments have been forwarded to the maintenance team for review and follow up. Sincerely,

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cheng on Mar 25, 2024
Dear Paula,Thank you for your lovely review. We appreciate your feedback and looking forward to see you again soon. Thanks.

10/10 Excellent

Khushpinder

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Cheng on Mar 19, 2024
Dear Khushpinder,Thank you for your lovely review. I am glad that you had an enjoyable stay. We appreciate your feedback and looking forward to see you again soon. Thanks.

8/10 Good

Taylor, Kingston

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 3 nights in Mar 2024
Response from Cheng on Mar 18, 2024
Dear Taylor,Thank you for taking your time leave us a review. I am glad that you enjoyed your stay, we appreciate your feedback. Thank you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cheng on Mar 18, 2024
Dear Michael,Thank you for taking your time leave us a review. We appreciate your feedback. Thank you.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is convenient and the front desk staff are efficient.
Stayed 2 nights in Mar 2024
Response from Cheng on Mar 14, 2024
Dear Barbara,Thank you for lovely review. I am glad you enjoyed your stay, and we are looking forward to see you again soon.

10/10 Excellent

Peter, North Bay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff were very helpful. The restaurant was a great help and service was excellent.
Stayed 1 night in Mar 2024
Response from Cheng on Mar 15, 2024
Dear Peter,Thank you for your amazing review. I am glad to hear that you had an enjoyable stay and found out our property was clean and staff were very helpful. Many thanks for all the comments for the great service and tasty meal that you received at Cafe 1274.

10/10 Excellent

Elaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet stay in a clean room.
Stayed 1 night in Mar 2024
Response from Cheng on Mar 14, 2024
Dear Elaine,Thank you for your amazing review. I am glad to hear that you had an enjoyable stay and found out our hotel room is clean and quiet. We appreciate your feedback and looking forward to see you again soon. Thanks.

8/10 Good

Oleksandr

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly personnel
Stayed 2 nights in Mar 2024
Response from Cheng on Mar 15, 2024
Dear Oleksasndr,Thank you for your lovely review. I am glad that you had an enjoyable stay and found out our location is convenient to you. Looking forward to see you again soon! Thanks.

6/10 Okay

Don

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Elevator slow & small. It did not have continental breakfast included in price of the room.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 8, 2024
Dear Don,Thank you for taking your time leave us a review. Only through feedback such as yours can we continue to improve. We don't have complimentary breakfast beccause Cafe 1274 was independently owned and operated by third party. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you.

8/10 Good

Stanley, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time here. We will return again next year for our Ottawa visit to Carlton University.
Stayed 1 night in Mar 2024
Response from Cheng on Mar 4, 2024
Dear Stanley,Thank you for your lovely review. I am glad that you enjoy your stay. We appreciate your feedback and looking forward to see you again when you coming back next year. Thanks.

2/10 Terrible

Ryan

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 1, 2024
Dear Ryan, I am very sorry you did not have a completely satisfactory stay. There were no comments included in your survey. If you would like to speak further about your experience please call the hotel and speak to management. Sincerely,

2/10 Terrible

Jose

Business traveller
Disliked: Staff & service
Terrible Service
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Jose, I am very sorry you were not completely satisfied with your stay. It is disappointing to learn you were not entirely satisfied. There were no comments included in your survey. If you have a moment we appreciate you calling the hotel to speak with management. Only through feedback such as yours can we continue to improve.

10/10 Excellent

Kim, North York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!!
Stayed 2 nights in Feb 2024
Response from Cheng on Feb 26, 2024
Dear Kim,Thanks for staying with us. I am glad that you had an enjoyable stay, and we are looking forward to see you again soon! Cheers!

8/10 Good

Mike

Stayed 1 night in Feb 2024
Response from Cheng on Mar 20, 2024
Dear Mike,Thank you for your lovely review. We appreciate your feedback and looking forward to see you again soon. Thanks.

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Friendly staff.
Stayed 4 nights in Dec 2023
Response from Adrienne E on Feb 20, 2024
Dear Samantha, Thanks for posting a 4/5 review. I am glad you enjoyed your stay! Many thanks for the great comments about the friendly staff and you overall great experience. We hope you have an opportunity to visit us again soon. Warm regards,

10/10 Excellent

Christina

-
Stayed 1 night in Feb 2024
Response from Cheng on Feb 16, 2024
Dear Christina,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Ottawa Heart Institute
Stayed 1 night in Feb 2024
Response from Cheng on Feb 16, 2024
Dear Helen,Thanks for staying with us. We appreciate your feedback and looking forward to see you again soon.

10/10 Excellent

Joshua

Stayed 2 nights in Feb 2024
Response from Cheng on Mar 21, 2024
Dear Joshua,Thank you for your lovely review, I am glad that you had an enjoyable stay and looking forward to see you again soon. Thanks.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for our stay
Stayed 1 night in Feb 2024
Response from Cheng on Feb 9, 2024
Dear Thomas,Thank you for taking your time leave us a review. I am glad to hear that you had an enjoyable stay and found out our location is convenient as you needed. Looking forward to see you again soon. Thanks.

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Management on Feb 8, 2024
Dear Ceilia,Thank you for your review, We appreciate your feedback. Thanks.

2/10 Terrible

Russel Kates

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Cheng on Mar 19, 2024
Dear Russel Kates,Thank you for taking your time leave us a review. There is no comment in your review, if you would like to provide more detail about your stay. Please call hotel directly and speak to the management. Thanks.

2/10 Terrible

Malwinder

They want security money.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Dear Malwinder, Thank you for taking the time to post a review. It states on the Expedia website when booking, a deposit of 100.00 per stay will be taken at check in for incidentals. This is in the event you should use hotel amenities, for example, the restaurant. I am sorry if you did not see this when making your booking. Once Sincerely,

10/10 Excellent

Clinto

Liked: Cleanliness, staff & service
Excellent
Stayed 1 night in Feb 2024
Response from Cheng on Feb 5, 2024
Dear Clinto,Thank you for your amazing review. I am glad that you enjoyed your stay, and looking forward to welcome you back when you next time visiting us.Regards,

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they had dining options at this property.
Stayed 2 nights in Jan 2024
Response from Cheng on Jan 31, 2024
Dear Barbara,Thank you for your amazing review. I am glad you enjoyed your stay and the cafe 1274 at our hotel. Looking forward to see you again soon. Thanks.

10/10 Excellent

Marc

Stayed 1 night in Jan 2024
Response from Cheng on Mar 20, 2024
Dear Marc,Thank you for your lovely review. We appreciate your feedback and looking forward to see you again soon. Thanks.

8/10 Good

Brian

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Cheng on Jan 30, 2024
Dear Brian,Thank you for staying with us. We are looking forward to see you again soon. Thanks.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 2 night stay. Friendly staff and hotel very clean. Supper at the onsite restaurant was great.
Stayed 2 nights in Jan 2024
Response from Cheng on Feb 5, 2024
Dear Kim,Thank you for your amazing review. I am glad to hear that you had lovely 2 night stay. And found out our staff is friendly and hotel is very clean. Many thanks for the great comments about tasty meals and service received in Cafe 1274. Thanks.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cheng on Jan 30, 2024
Dear William,Thank you for your lovely review. We appreciate your feedback and looking forward to see you again soon!

8/10 Good

Tommaso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cheng on Jan 23, 2024
Dear Tommaso,Thank you for your lovely review, We appreciate your feedback. Thanks.

2/10 Terrible

Gregg

Travelled with family
Liked: Cleanliness, staff & service, amenities
The noise outside the building kept me up all night. All I ever expect is clean and quiet. Did not get what I paid for. Won't use again.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Dear Gregg, Thank you for taking your time leave us a review. I am sorry to hear your stay is not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Thanks.

10/10 Excellent

Mary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our first stay at this hotel and it was an excellent experience. So very clean and super helpful staff. We will certainly rerurn.
Stayed 1 night in Jan 2024
Response from Cheng on Jan 19, 2024
Dear Mary, Thank you for your lovely review about your recent stay with us. I am glad to hear that you had an enjoyable stay and found out our hotel is super clean and staff are helpful. Looking forward to see you again soon! Cheers.

10/10 Excellent

Nick, INNISFIL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cheng on Jan 19, 2024
Dear Nick,Thank you for your amazing review, we appreciate your feedback and looking forward to see you again soon. Thanks.

10/10 Excellent

Lynn, Chelmsford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and clean facilities.
Stayed 1 night in Jan 2024
Response from Cheng on Jan 15, 2024
Dear Lynn, Thank you for your lovely review, I am glad to hear that you had an enjoyable stay and found out our staff is helpful and our facilities are clean as well. Looking forward to see you again when you next time visiting Ottawa! Cheers!

2/10 Terrible

Brayden

Stayed 2 nights in Jan 2024
Response from Cheng on Feb 2, 2024
Dear Brayden,Thank you for taking your time leave us a review. There is no comments included in your review. Only through feedback such as yours can we continue to improve. Thank you.

8/10 Good

Ashton

Stayed 2 nights in Jan 2024
Response from Cheng on Jan 30, 2024
Dear Ashton,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Wonderful staff!
Stayed 1 night in Jan 2024
Response from Adrienne E on Jan 8, 2024
Dear Wendy, Thanks for the great 10/10 rating for your recent stay! I am glad you enjoyed your visit and you had a great experience. I hope you have an opportunity to return again soon.

10/10 Excellent

Dieter, Wellesley

Stayed 3 nights in Jan 2024
Response from Cheng on Jan 30, 2024
Dear Dieter,Thanks for staying with us. We appreciate your feedback and looking forward to see you again when you next time visiting Ottawa!

10/10 Excellent

Chuck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except took long time for room to warm up. I suggest they turn heat up a bit to have room warm when guests arrive in winter .maybe 20 degree celcius, ours was16 c when we arrived.
Stayed 2 nights in Dec 2023
Response from Adrienne E on Jan 8, 2024
Dear Chuck, Thanks for the awesome 5/5 review of your stay! Your comments about the heat in the room have been noted. We appreciate the feedback. Wishing you all the best for 2024 and we look forward to seeing you again soon. Sincerely,

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super clean, bathrooms were above my expectations. I’m very fussy about bathrooms and it was very clean, modern and big. The room was also great, mattress very comfortable. We could hear the neighbours but only because they were being a bit loud. Otherwise, all was great.
Stayed 2 nights in Dec 2023
Response from Adrienne E on Jan 8, 2024
Dear Anita, Thanks for taking the time to post a 4/5 review of your stay. I am glad you found the room super clean, spacious and modern. So pleased you had a great sleep on the very comfortable mattress. I hope you have an opportunity to visit us again soon. Best,

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff all around. 👍Always a smile. 👍Very clean and well kept.👍 Mattresses may need to be replaced. A bit too soft and kept rolling into middle with my husband. 👎 It’s was quiet, easy to get around and we had everything we needed in our room.👍 Variety of food in your cafe was great and service was great.👍 However, my Caesar salad tasted like it had been in the fridge already prepared for a couple days….croutons were soggy.👎 Steak was a bit thin for $30 but done just right. My husbands pasta was great.👍 Desserts were so good and waitress even gave us a bonus piece of dessert because the slice of pie we asked for was the last piece and looked a bit dismantled. Very thoughtful of her.👍 All in all I give this hotel an 8/10. Thank you!
Stayed 1 night in Jan 2024
Response from Adrienne E on Jan 5, 2024
Dear Jason, Thanks for wonderful 5/5 review of your stay. I appreciate you shoring your experience in detail. Your comments about your food have been forwarded to the restaurant manager for review and follow up. Wishing you all the best in 2024 and we hope to welcome you back again soon. Cheers,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good breakfasts
Stayed 3 nights in Dec 2023
Response from Adrienne E on Jan 3, 2024
Dear John, Thanks for the awesome 5 star rating of your stay! I am glad you enjoyed the tasty breakfast offerings in Cafe 1274. We hope to welcome you back again soon. Cheers,

6/10 Okay

Suzanne

Stayed 1 night in Dec 2023
Response from Cheng on Jan 22, 2024
Dear Suzanne,Thank you for taking your time leave us a review, we appreciate your feedback and looking forward to see you again soon. Thanks.