All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Helene,Thank you for taking your time post a review. I am glad to hear that you had great stay. We are looking forward to see you again soon, Thanks.
Dear Wilma,Thank you for your amazing review. I am glad to hear that you had an enjoyable stay and found out our room is nice, and staffs are very helpful. Looking forward to see you again soon. Thanks.
Dear Samer, Thank you for taking your time post a review. We appreciate your feedback and looking forward to see you again soon. Thanks.
4/10 Poor
Imad
Business traveller
Mar 23, 2024
Liked: Cleanliness, staff & service
I felt a vibration all night in the bed. Was not able to understand where it was coming from, maybe the heater or the fridge. The rooms in this hotel are usually fine, maybe that particular room had an issue.
The coffee machine is not accessible from the back to fill the tank and there is no water bottle in the room to make a coffee...strange.
Also I was told that i am not illegible to get the loyalty points because i booked through Expedia. It didn't make any sense as you got the business from me. Next time I will choose another hotel.
Imad
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Dear Imad, Thanks for taking the time to post a review. I am very sorry you were disturbed by a sound or vibration in your room. I am not sure if you contacted the front desk to give them an opportunity to look into the sound, or offer you another room located in a different area of the hotel. Your comments have been forwarded to the maintenance team for review and follow up. Sincerely,
Dear Khushpinder,Thank you for your lovely review. I am glad that you had an enjoyable stay. We appreciate your feedback and looking forward to see you again soon. Thanks.
Property was clean and staff were very helpful. The restaurant was a great help and service was excellent.
Peter
Stayed 1 night in Mar 2024
Response from Cheng on Mar 15, 2024
Dear Peter,Thank you for your amazing review. I am glad to hear that you had an enjoyable stay and found out our property was clean and staff were very helpful. Many thanks for all the comments for the great service and tasty meal that you received at Cafe 1274.
Dear Elaine,Thank you for your amazing review. I am glad to hear that you had an enjoyable stay and found out our hotel room is clean and quiet. We appreciate your feedback and looking forward to see you again soon. Thanks.
Dear Oleksasndr,Thank you for your lovely review. I am glad that you had an enjoyable stay and found out our location is convenient to you. Looking forward to see you again soon! Thanks.
Elevator slow & small. It did not have continental breakfast included in price of the room.
Don
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 8, 2024
Dear Don,Thank you for taking your time leave us a review. Only through feedback such as yours can we continue to improve. We don't have complimentary breakfast beccause Cafe 1274 was independently owned and operated by third party. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you.
This is our second time here. We will return again next year for our Ottawa visit to Carlton University.
Stanley
Stayed 1 night in Mar 2024
Response from Cheng on Mar 4, 2024
Dear Stanley,Thank you for your lovely review. I am glad that you enjoy your stay. We appreciate your feedback and looking forward to see you again when you coming back next year. Thanks.
Dear Ryan, I am very sorry you did not have a completely satisfactory stay. There were no comments included in your survey. If you would like to speak further about your experience please call the hotel and speak to management. Sincerely,
2/10 Terrible
Jose
Business traveller
Feb 29, 2024
Disliked: Staff & service
Terrible Service
Jose
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Jose, I am very sorry you were not completely satisfied with your stay. It is disappointing to learn you were not entirely satisfied. There were no comments included in your survey. If you have a moment we appreciate you calling the hotel to speak with management. Only through feedback such as yours can we continue to improve.
Dear Samantha, Thanks for posting a 4/5 review. I am glad you enjoyed your stay! Many thanks for the great comments about the friendly staff and you overall great experience. We hope you have an opportunity to visit us again soon. Warm regards,
10/10 Excellent
Christina
Feb 16, 2024
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Christina
Stayed 1 night in Feb 2024
Response from Cheng on Feb 16, 2024
Dear Christina,Thanks for staying with us. We appreciate your feedback!
Dear Thomas,Thank you for taking your time leave us a review. I am glad to hear that you had an enjoyable stay and found out our location is convenient as you needed. Looking forward to see you again soon. Thanks.
Dear Ceilia,Thank you for your review, We appreciate your feedback. Thanks.
2/10 Terrible
Russel Kates
Feb 3, 2024
Liked: Cleanliness
Russel Kates
Stayed 1 night in Feb 2024
Response from Cheng on Mar 19, 2024
Dear Russel Kates,Thank you for taking your time leave us a review. There is no comment in your review, if you would like to provide more detail about your stay. Please call hotel directly and speak to the management. Thanks.
2/10 Terrible
Malwinder
Feb 3, 2024
They want security money.
Malwinder
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Dear Malwinder, Thank you for taking the time to post a review. It states on the Expedia website when booking, a deposit of 100.00 per stay will be taken at check in for incidentals. This is in the event you should use hotel amenities, for example, the restaurant. I am sorry if you did not see this when making your booking. Once Sincerely,
10/10 Excellent
Clinto
Feb 3, 2024
Liked: Cleanliness, staff & service
Excellent
Clinto
Stayed 1 night in Feb 2024
Response from Cheng on Feb 5, 2024
Dear Clinto,Thank you for your amazing review. I am glad that you enjoyed your stay, and looking forward to welcome you back when you next time visiting us.Regards,
I liked that they had dining options at this property.
Barbara
Stayed 2 nights in Jan 2024
Response from Cheng on Jan 31, 2024
Dear Barbara,Thank you for your amazing review. I am glad you enjoyed your stay and the cafe 1274 at our hotel. Looking forward to see you again soon. Thanks.
10/10 Excellent
Marc
Jan 29, 2024
Marc
Stayed 1 night in Jan 2024
Response from Cheng on Mar 20, 2024
Dear Marc,Thank you for your lovely review. We appreciate your feedback and looking forward to see you again soon. Thanks.
8/10 Good
Brian
Jan 29, 2024
Liked: Cleanliness
Brian
Stayed 1 night in Jan 2024
Response from Cheng on Jan 30, 2024
Dear Brian,Thank you for staying with us. We are looking forward to see you again soon. Thanks.
Lovely 2 night stay. Friendly staff and hotel very clean. Supper at the onsite restaurant was great.
Kim
Stayed 2 nights in Jan 2024
Response from Cheng on Feb 5, 2024
Dear Kim,Thank you for your amazing review. I am glad to hear that you had lovely 2 night stay. And found out our staff is friendly and hotel is very clean. Many thanks for the great comments about tasty meals and service received in Cafe 1274. Thanks.
Dear Tommaso,Thank you for your lovely review, We appreciate your feedback. Thanks.
2/10 Terrible
Gregg
Travelled with family
Jan 22, 2024
Liked: Cleanliness, staff & service, amenities
The noise outside the building kept me up all night. All I ever expect is clean and quiet. Did not get what I paid for. Won't use again.
Gregg
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Dear Gregg, Thank you for taking your time leave us a review. I am sorry to hear your stay is not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Thanks.
Our first stay at this hotel and it was an excellent experience. So very clean and super helpful staff. We will certainly rerurn.
Mary
Stayed 1 night in Jan 2024
Response from Cheng on Jan 19, 2024
Dear Mary, Thank you for your lovely review about your recent stay with us. I am glad to hear that you had an enjoyable stay and found out our hotel is super clean and staff are helpful. Looking forward to see you again soon! Cheers.
Dear Lynn, Thank you for your lovely review, I am glad to hear that you had an enjoyable stay and found out our staff is helpful and our facilities are clean as well. Looking forward to see you again when you next time visiting Ottawa! Cheers!
2/10 Terrible
Brayden
Jan 12, 2024
Brayden
Stayed 2 nights in Jan 2024
Response from Cheng on Feb 2, 2024
Dear Brayden,Thank you for taking your time leave us a review. There is no comments included in your review. Only through feedback such as yours can we continue to improve. Thank you.
8/10 Good
Ashton
Jan 10, 2024
Ashton
Stayed 2 nights in Jan 2024
Response from Cheng on Jan 30, 2024
Dear Ashton,Thanks for staying with us. We appreciate your feedback!
Dear Wendy, Thanks for the great 10/10 rating for your recent stay! I am glad you enjoyed your visit and you had a great experience. I hope you have an opportunity to return again soon.
10/10 Excellent
Dieter, Wellesley
Jan 7, 2024
Dieter
Stayed 3 nights in Jan 2024
Response from Cheng on Jan 30, 2024
Dear Dieter,Thanks for staying with us. We appreciate your feedback and looking forward to see you again when you next time visiting Ottawa!
Everything was good except took long time for room to warm up. I suggest they turn heat up a bit to have room warm when guests arrive in winter .maybe 20 degree celcius, ours was16 c when we arrived.
Chuck
Stayed 2 nights in Dec 2023
Response from Adrienne E on Jan 8, 2024
Dear Chuck, Thanks for the awesome 5/5 review of your stay! Your comments about the heat in the room have been noted. We appreciate the feedback. Wishing you all the best for 2024 and we look forward to seeing you again soon. Sincerely,
It was super clean, bathrooms were above my expectations. I’m very fussy about bathrooms and it was very clean, modern and big. The room was also great, mattress very comfortable. We could hear the neighbours but only because they were being a bit loud. Otherwise, all was great.
Anita
Stayed 2 nights in Dec 2023
Response from Adrienne E on Jan 8, 2024
Dear Anita, Thanks for taking the time to post a 4/5 review of your stay. I am glad you found the room super clean, spacious and modern. So pleased you had a great sleep on the very comfortable mattress. I hope you have an opportunity to visit us again soon. Best,
Great staff all around. 👍Always a smile. 👍Very clean and well kept.👍 Mattresses may need to be replaced. A bit too soft and kept rolling into middle with my husband. 👎 It’s was quiet, easy to get around and we had everything we needed in our room.👍 Variety of food in your cafe was great and service was great.👍 However, my Caesar salad tasted like it had been in the fridge already prepared for a couple days….croutons were soggy.👎 Steak was a bit thin for $30 but done just right. My husbands pasta was great.👍 Desserts were so good and waitress even gave us a bonus piece of dessert because the slice of pie we asked for was the last piece and looked a bit dismantled. Very thoughtful of her.👍 All in all I give this hotel an 8/10. Thank you!
Jason
Stayed 1 night in Jan 2024
Response from Adrienne E on Jan 5, 2024
Dear Jason, Thanks for wonderful 5/5 review of your stay. I appreciate you shoring your experience in detail. Your comments about your food have been forwarded to the restaurant manager for review and follow up. Wishing you all the best in 2024 and we hope to welcome you back again soon. Cheers,
Dear John, Thanks for the awesome 5 star rating of your stay! I am glad you enjoyed the tasty breakfast offerings in Cafe 1274. We hope to welcome you back again soon. Cheers,
6/10 Okay
Suzanne
Dec 31, 2023
Suzanne
Stayed 1 night in Dec 2023
Response from Cheng on Jan 22, 2024
Dear Suzanne,Thank you for taking your time leave us a review, we appreciate your feedback and looking forward to see you again soon. Thanks.