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Quiet boutique hotel with all the ammenities. Professional, friendly staff that go out of their way to make your stay comfortable.Close to stores, and transit. I thoroughly enjoyed my stay and would definitely return.
Adrienne
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 28, 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
Very pleased with the service we received from the hotel. We had the corner suite and were very pleased and surprised with the amount of room.
Only 2 downfalls.
1: you can only park after you check in and there is not much street parking in order to do this. Very limited parking spots in the garage and was very tight.
2: the connecting room beside us where the door is, the wall seemed very thin as we could hear our neighbours having a time VERY clearly for well over 3 hours. Does not seem like there is much sound proofing.
Besides the above two, everything at this hotel was very pleasant and we would return.
Kyle
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 25, 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
Clean & quiet. Room was quite small. Check-in was very slow.
Catherine
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 10, 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
Ottawa boring city. Hotel can’t do anything for that.
Alexander
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 3, 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
10/10 Excellent
luke j
Mar 3, 2024
Liked: Amenities
Disliked: Property conditions & facilities
I was expecting a little bit better facilities. It doesn’t smell great and it looks pretty beat up. Definitely not like the pictures.
luke j
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 3, 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
The staff at the hotel were excellent. Extremely helpful. The hotel was clean and comfortable. Excellent value for the money. Would definitely stay again.
Kathleen
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 25, 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
6/10 Okay
Stephanie
Travelled with partner
Feb 18, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The bed was cozy but for a king premier room it was VERY basic and washroom was small and VERY outdated!
Not to mention the bathroom didnt seem super clean either! There was hair on the shower walls and shower walls were also dirty. The floor of the shower/tub seemed dirty as well, had a grimmy feeling.
Made me wonder if the sheets and towels were actually changed.
Food menu wasn't very broad and for good restaurants you had to walk a good 20 mins.
Aside from that it was an average stay, i expected more honestly from the value of the hotel. It was pricey for an average hotel.
Stephanie
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 18, 2024
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
6/10 Okay
Rafael
Feb 14, 2024
Rafael
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 20, 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
10/10 Excellent
Nathaniel, toronto
Feb 6, 2024
Nathaniel
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 20, 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
4/10 Poor
Anton
Feb 4, 2024
Anton
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 20, 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
10/10 Excellent
Tracy
Feb 4, 2024
Liked: Cleanliness, staff & service
The front desk staff were incredibly patient and kind. Eased my nerves as I ran into some complications. They were accommodating and carried warm smiles. Lovely team.
Tracy
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 4, 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The.Hotel Ottawa, and we look forward to welcoming you back to Ottawa on your next visit.
8/10 Good
Lucy
Travelled with partner
Jan 20, 2024
Liked: Cleanliness, staff & service
Hotel room is nice and clean, the room is on the smaller side, but still nice. Beds are comfy and staff is very friendly. Most hotels have an option to rent movies or something, this does not and has basic cable leaving TV options very limited. Overall a good hotel for a short stay!
Lucy
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 20, 2024
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. We will share your comments with our team and management. Please let us know if you require any further information.
8/10 Good
MARIE GERALDE
Business traveller
Jan 20, 2024
Liked: Cleanliness, staff & service
MARIE GERALDE
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 20, 2024
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. We will share your comments with our team and management. Please let us know if you require any further information.
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. Your feedback is important for us. We will share your feedback with our team and management. Again, thank you for choosing Arc The Hotel. We look forward to see you again next time when you come back to Ottawa.
The proprety is well located. My room was clean and bed was comfortable.
Ghislaine
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The Hotel, and we look forward to welcoming you back to Ottawa on your next visit.
4/10 Poor
Garrett
Dec 25, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Garrett
Stayed 1 night in Dec 2023
Response from Rachel GSA on Dec 28, 2023
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate and will share your feedback with our team and management. Again, thank you for choosing Arc The Hotel. We look forward to see you again next time when you come back to Ottawa.
4/10 Poor
James
Dec 21, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
there was no hot water. Typically you want a hotel for a bed and a shower, so hot water is half the offering.
James
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 22, 2023
Thank you so much for your review. We greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Please let us know if we can help you with any information.
10/10 Excellent
Belinde, Kirkland
Dec 15, 2023
Belinde
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 5, 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. Your feedback is important for us. We will share your feedback with our team and management. Again, thank you for choosing Arc The Hotel. We look forward to see you again next time when you come back to Ottawa.
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The Hotel, and we look forward to welcoming you back to Ottawa on your next visit.
Thank you so much for you feedback regarding your recent stay at Arc The.Hotel Ottawa. We will share your feedback with our team and management. Please let us know if we can help you with any other information.
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The.Hotel Ottawa, and we look forward to welcoming you back to Ottawa on your next visit.
The restaurant in the hotel was closed. The bathroom was small. They were no extra towels or toilet paper available in the room.
Camille
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 8, 2023
Thank you so much for your review. We greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Please let us know if we can help you with any information
2/10 Terrible
Elliott
Travelled with family
Dec 6, 2023
Disliked: Property conditions & facilities
They add on “resort fees” at time of check out! Nothing is discussed at time of check in.
Elliott
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 6, 2023
Thank you very much for providing feedback on your recent stay at Arc The Hotel. Your feedback holds significant importance for us. If you have made a reservation through a third party, please note that an additional resort fee of 9.99 + tax per night will be applied to your reservation. Should you have any inquiries, please do not hesitate to reach out.
10/10 Excellent
Aaron Harold
Dec 6, 2023
Aaron Harold
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 7, 2023
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. Your feedback is truly important to us. We will share your feedback with our team and management. We will look forward to seeing you again next time when you come to Ottawa.
2/10 Terrible
Education
Dec 5, 2023
Education
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 25, 2023
Thank you so much for your review. We greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Please let us know if we can help you with any information.
The neighbors were very load and the ice machine was just next to our door and the noise was sooo load.. We had to pay extra fees at the end of the stay because we booked through expedia! 12$ extra.
Kahina
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 5, 2023
Thank you so much for your review. We greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Please let us know if we can help you with any information
Staff were super nice, and omg the bed was so comfy
Andrew
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 5, 2023
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The Hotel, and we look forward to welcoming you back to Ottawa on your next visit.
10/10 Excellent
Ryan, Toronto
Dec 1, 2023
Ryan
Stayed 1 night in Nov 2023
Response from Guest Services on Dec 22, 2023
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate and will share your feedback with our team and management. Again, thank you for choosing Arc The Hotel. We look forward to see you again next time when you come back to Ottawa.
Great location. I didn’t like that you had to prepay for the property which did not allow you flexibility.
Roma
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Thank you so much for you feedback regarding your recent stay at Arc The Hotel. We will share your feedback with our team and management. For Expedia, you can select hotel collect when you book your reservation next time. Please let us know if you need any further information. We look forward to see you next time when you come back to Ottawa!
Thank you so much for your 5/5 review regarding your recent stay at Arc The Hotel. We will share your feedback with our team and management. Please let us know if you need any information. Again, thank you for choosing Arc The Hotel. We look forward to see you next time when you come to Ottawa!
10/10 Excellent
Michael
Nov 27, 2023
Michael
Stayed 1 night in Nov 2023
Response from Guest Services on Dec 17, 2023
Thank you so much for you feedback regarding your recent stay at Arc The.Hotel Ottawa. We will share your feedback with our team and management. Please let us know if we can help you with any other information.
8/10 Good
Kurt
Business traveller
Nov 21, 2023
Liked: Cleanliness, staff & service
Good value and experience for the money (when you buy a premium room). I've stayed here twice now, it will likely be my Ottawa accommodation for some time. Service is decent, but there is a clear pattern of faulty card readers which makes re-entering one's room a hassle. I hope the problem is resolved by the time I return.
Kurt
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 22, 2023
Thank you for sharing your feedback regarding to your recent stay at Arc The Hotel. We will share your feedback with our team and management. Please let us know if we can help you with any other information. Again, thank you for staying at Arc The Hotel!
10/10 Excellent
Flavia Monteiro Buratto
Nov 20, 2023
Flavia Monteiro Buratto
Stayed 2 nights in Nov 2023
Response from Guest Services on Dec 11, 2023
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. Your feedback is truly important to us. We will share your feedback with our team and management. We will look forward to seeing you again next time when you come to Ottawa.
Breakfast was terrible. Should be better quality for a newer hotel
Shayla
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 17, 2023
Thank you so much for your review. We greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Please let us know if we can help you with any information.
4/10 Poor
Verified traveller
Business traveller
Nov 16, 2023
Disliked: Room comfort
Unimpressed and will not stay at the Arc again.
Room was small. Virtually no natural light. Choice of too warm or too cold with a noisy air conditioning unit. Noisy ice maker down the hall.
Booking made on my behalf through a third party booking service did not include a mandatory‘sustainability fee’ only payable at the hotel with no explanation as why this was not disclosed at time of booking nor what the purpose of the fee was for. Front desk would not credit my Areoplan account claiming that only the person booking could claim that. Hot water temp was barely adequate.
One positive: a good exercise facility.
Verified traveller
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 16, 2023
Thank you so much for your review. We greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Please let us know if we can help you with any information.
6/10 Okay
Kondala, Jersey City
Nov 16, 2023
Kondala
Stayed 3 nights in Nov 2023
Response from Guest Services on Nov 17, 2023
Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our team and management. Please let us know if we can help you with any other information.
Very nice hotel, great staff and great location. Very safe area.
Klaribel
Stayed 3 nights in Nov 2023
Response from Guest Services on Nov 15, 2023
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The Hotel, and we look forward to welcoming you back to Ottawa on your next visit.
8/10 Good
Annick
Nov 14, 2023
Annick
Stayed 1 night in Nov 2023
Response from Guest Services on Dec 5, 2023
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The Hotel, and we look forward to welcoming you back to Ottawa on your next visit.
Thank you for sharing your feedback regarding to your recent stay at Arc The Hotel. We will share your feedback with our team and management. Please let us know if we can help you with any other information. Again, thank you for staying at Arc The Hotel!
Parking is expensive! If you are luck enough to get a spot in the hotel it is $25, but I was not. Instead I have to pay $53 per day across the street in an uncovered lot. The wine selection in the hotel lounge was low as they were out of things, but the service was great!
Those two items were the only things that were less than.
Mike
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 13, 2023
Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience during your recent stay at Arc The Hotel. Your feedback is greatly appreciated, and we will certainly share your review with our dedicated team and management. If there is anything further we can assist you with or any additional information you may require, please do not hesitate to reach out to us. Once again, we extend our sincere gratitude for choosing Arc The Hotel, and we look forward to welcoming you back to Ottawa on your next visit.