Exterior

Reviews of Holiday Inn Express Hotel & Suites CLARINGTON - BOWMANVILLE, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1005 reviews" "
Rating 8 - Good. 320 out of 1005 reviews" "
Rating 6 - Okay. 92 out of 1005 reviews" "
Rating 4 - Poor. 41 out of 1005 reviews" "
Rating 2 - Terrible. 30 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Megan

Travelled with family
Liked: Staff & service
The staff were very friendly. However, I booked the hotel specifically because of the pool for my niece and was disheartened when we arrived and found out it was under renovation. In the evening we went to close our curtains for privacy in our room as well as to block out all the light that was shining in and realized the curtains didn’t close. The beds and pillows were very comfortable but There was no blackout curtains so the room was lit up all night from the streetlights and businesses across the street and we couldn’t sleep in because the daylight obviously woke us up. Overall, the room was fairly clean but there were several cobwebs hanging from the ceiling and on the walls. We did go to the dining room for the included breakfast in the morning and even though there were a lot of products to choose from, the food was very poor quality and I’m not sure if the eggs were real eggs. I can say, Lucy, the kitchen staff was a beautiful soul and really took pride in her job and in pleasing customers. She had a amazing attitude and spirit and went above and beyond. I don’t think I would book again unless the pool was in service and they put proper curtains up in the rooms.
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a really old property. This should be reflected in the cost. The flooring in my room, what's lifting up. The decor looks about twenty years old, very worn out and dusty. Although I do think that it's been properly cleaned. The staff were wonderful front desk and the breakfast lady were lovely. I think if Holiday Inn wants to charge higher prices they need to invest in their properties accordingly.
Stayed 1 night in Mar 2024

8/10 Good

luke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was way better than expected. Room was clean and the pool was just warm enough. Would stay here again
Stayed 2 nights in Mar 2024

6/10 Okay

Lori

They did not thoroughly clean the rooms every day.
Stayed 9 nights in Mar 2024

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. My grandchildren loved it. Cookies at the front desk, very good breakfast with lots of variety, and they enjoyed the pool and the gym. Very good value for the price.
Stayed 1 night in Mar 2024

4/10 Poor

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Had issues with guests above drunk and arguing all night...tough to get some rest
Stayed 1 night in Mar 2024

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and has great amenities. Hotel was quiet. Bathroom modern and clean. Pool was good. Hot tub was just warm. Body wash was extremely strong smelling for my husband. No facecloths in our room but didn't request to get any either. Beds were super comfortable. Breakfast was good but simple. We would definitely stay again.
Stayed 1 night in Mar 2024

6/10 Okay

Marian

Liked: Staff & service
Looked old and overpriced
Stayed 3 nights in Feb 2024

10/10 Excellent

sabrina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great! Gym is good, staff are friendly
Stayed 1 night in Mar 2024

6/10 Okay

Kamy

Travelled with family
Liked: Staff & service
Missing EV charging
Stayed 1 night in Mar 2024

10/10 Excellent

Emily

Stayed 1 night in Mar 2024

10/10 Excellent

Stephane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service
Stayed 2 nights in Mar 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy this property. The only thing with this time is we had to look at a roof outside of our window.
Stayed 1 night in Feb 2024

10/10 Excellent

MIKE

Travelled with family and small children
Friendly clean
Stayed 2 nights in Feb 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress were not in good condition. I should have message the clerk. Everything else was great. Thanks
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Stayed 1 night in Feb 2024

8/10 Good

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Access and quite
Stayed 1 night in Feb 2024

10/10 Excellent

Myrna

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Kiki

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Emi

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Good breakfast
Stayed 1 night in Feb 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to; quiet area; staff were helpful :)
Stayed 2 nights in Jan 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Letitia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for a mini retreat
Stayed 2 nights in Feb 2024

8/10 Good

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2 queen suite. Room was a nice size and clean. Staff were great. Kind and helpful. Breakfast had a lot of options and a large breakfast room with plenty of seats.
Stayed 1 night in Jan 2024

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed their breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Justin

Stayed 1 night in Jan 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome clean hotel
Stayed 1 night in Jan 2024

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept clean pool and whirlpool great
Stayed 1 night in Jan 2024

8/10 Good

Kaikaous

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff were lovely, the hotel was clean and quiet, and we would stay there again.
Stayed 2 nights in Jan 2024

10/10 Excellent

brent

Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and room was great
Stayed 1 night in Jan 2024

6/10 Okay

Josee

Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024

6/10 Okay

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Mike

Stayed 1 night in Jan 2024

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Dec 2023

2/10 Terrible

Kathleen

The garbage in the bathroom wasn’t emptied from the previous client. There was only 1 cup when the room was booked for 2, there was nothing in the fridge not even a bottle of water
Stayed 1 night in Dec 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We slept really well as the beds were very comfortable and the air conditoning was very powerful. The free breakfast was better than expected.
Stayed 4 nights in Dec 2023

8/10 Good

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

8/10 Good

barbara

Stayed 2 nights in Dec 2023