Terrace/patio

Reviews of Hilton Garden Inn Toronto/Ajax

3 out of 5
Hilton Garden Inn Toronto/Ajax
500 Beck Crescent, Ajax, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 664 out of 1101 reviews" "
Rating 8 - Good. 270 out of 1101 reviews" "
Rating 6 - Okay. 75 out of 1101 reviews" "
Rating 4 - Poor. 49 out of 1101 reviews" "
Rating 2 - Terrible. 43 out of 1101 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything , very clean .
Stayed 1 night in Apr 2024
Response from Daria Ishutina on Apr 17, 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel to be conveniently located and very clean. Providing a comfortable and clean environment for our guests is a top priority for us. We're glad you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable!
Stayed 1 night in Apr 2024
Response from Daria Ishutina on Apr 17, 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel clean and comfortable. Providing a relaxing and enjoyable stay for our guests is what we strive for. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Daria Ishutina on Apr 17, 2024
We're thrilled to hear you had a great stay! Thank you for choosing our hotel, and we look forward to hosting you again.

6/10 Okay

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but overpriced!
Stayed 1 night in Apr 2024
Response from Daria Ishutina on Apr 14, 2024
Thank you for your feedback. We're glad to hear that you found our hotel nice. We constantly strive to offer a great value for our guests, and we take your comments seriously. We hope that despite this, you had an enjoyable stay with us. If there is anything specific you feel we could improve on, please let us know. We appreciate your input and hope to welcome you back in the future.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Apr 2024
Response from Daria Ishutina on Apr 14, 2024
We are delighted to hear that you had a good experience at our hotel! Providing exceptional service and creating memorable stays for our guests is always our top priority. Your feedback is greatly appreciated, and we can't wait to have you stay with us again soon!

10/10 Excellent

Delores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Daria Ishutina on Apr 7, 2024
Thank you for your kind words! We're thrilled you enjoyed your stay and look forward to welcoming you back soon.

6/10 Okay

dominique

Travelled with family
Too much noise , even in the room
Stayed 1 night in Mar 2024
Response from Daria Ishutina on Mar 30, 2024
I'm sorry to hear that you experienced noise issues during your stay. We apologize for any inconvenience this may have caused. We will look into this matter and take steps to minimize noise levels to ensure a more comfortable stay for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

John

Stayed 1 night in Mar 2024

10/10 Excellent

hee jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expected worse for some reason. Good condition of suite
Stayed 1 night in Mar 2024
Response from Daria Ishutina on Mar 30, 2024
We're thrilled to hear that you had a wonderful experience at our hotel! Providing exceptional service and a comfortable stay for our guests is always our top priority. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Areej, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. They were friendly and fast to meet my needs.
Stayed 2 nights in Mar 2024
Response from Daria Ishutina on Mar 30, 2024
Thank you for your kind words about our hotel! We're delighted to hear that you enjoyed your stay and that our team made a positive impression. Your feedback motivates us to continue delivering exceptional experiences to all our guests. We can't wait to host you again soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine clean
Stayed 1 night in Mar 2024
Response from Wilson H. on Mar 23, 2024
Dear Patrick,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

8/10 Good

Boyd

Stayed 1 night in Mar 2024
Response from Daria Ishutina on Apr 12, 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another great experience.

10/10 Excellent

Laiya

Stayed 1 night in Mar 2024
Response from Daria Ishutina on Apr 10, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another great experience.

8/10 Good

Rachel

Stayed 1 night in Mar 2024
Response from Wilson H. on Mar 17, 2024
Dear Rachel,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

10/10 Excellent

Andrea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay
Stayed 3 nights in Mar 2024
Response from Wilson H. on Mar 17, 2024
Dear Andrea,Thank you for the positive feedback! We hope to welcome you back to Hilton Garden Inn Ajax.

8/10 Good

Shane

Stayed 1 night in Mar 2024
Response from Daria Ishutina on Apr 3, 2024
Thank you for your feedback! We're thrilled you enjoyed your stay and our amenities. We'll address any issues mentioned to improve our service. We look forward to welcoming you back soon.

10/10 Excellent

Tara

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and the soaps and shampoo conditioner is very nice too :)
Stayed 1 night in Mar 2024
Response from Daria Ishutina on Mar 13, 2024
Thank you for your wonderful feedback! We're delighted to know that you had such a positive experience during your stay at our hotel. Providing exceptional service is our top priority, and we're glad that it made your stay memorable. We look forward to hosting you again in the future!

10/10 Excellent

Kellee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024
Response from Daria Ishutina on Mar 12, 2024
We're delighted to hear that you enjoyed your stay with us! Our team works hard to create a memorable experience for all our guests, and it's wonderful to hear that we succeeded with you. Thank you for choosing our hotel, and we look forward to your next visit!

10/10 Excellent

Tara

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful rooms and excellent service easy to check in
Stayed 1 night in Mar 2024
Response from Daria Ishutina on Mar 12, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience at our hotel. We strive to provide the best service possible, and it's always rewarding to hear when our guests are happy. We hope to welcome you back again soon!

8/10 Good

Katie

Stayed 1 night in Mar 2024
Response from Daria Ishutina on Apr 3, 2024
Thank you for your feedback! We're thrilled you enjoyed your stay and our amenities. We'll address any issues mentioned to improve our service. We look forward to welcoming you back soon.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Daria Ishutina on Mar 7, 2024
We're delighted to hear that you had a great experience at our hotel! Providing excellent service and creating a welcoming environment for our guests is our top priority, and we're thrilled that we could exceed your expectations. Your kind words motivate us to continue delivering exceptional hospitality. We can't wait to have you stay with us again soon!

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Afisha on Mar 4, 2024
Thank you so much for your response. We hope to see you soon again.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and quiet.
Stayed 1 night in Mar 2024
Response from Afisha on Mar 3, 2024
Thank you so much for your feedback. We hope to see you soon again.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Daria Ishutina on Feb 29, 2024
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a great experience for all our guests, and we are delighted to know that we succeeded with you. We hope to welcome you back again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Daria Ishutina on Feb 28, 2024
hank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a great experience for all our guests, and we are delighted to know that we succeeded with you. We hope to welcome you back again soon!

10/10 Excellent

Carolynn Arlene Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Afisha on Feb 26, 2024
Thank you so much for your feedback.

10/10 Excellent

Bukina

Business traveller
Liked: Cleanliness, amenities
Always nice staying here !
Stayed 1 night in Feb 2024
Response from Rahul on Feb 23, 2024
Thankyou for your valuable feedback. We would love to accommodate you again.

10/10 Excellent

Shan, Pickering

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 1 night in Feb 2024
Response from Rahul on Feb 23, 2024
Thank you for choosing us! We're delighted you enjoyed your stay. Your satisfaction means the world to us

10/10 Excellent

Alexander, Hartington

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a pet friendly place and even with the extra cost of $75 we were very pleased with the friendly and efficient staff, the convenience of parking and access to our room and facilities available on the premises.
Stayed 1 night in Feb 2024
Response from Daria Ishutina on Feb 28, 2024
Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience during your stay. Our team strives to create memorable experiences for all our guests, and we are happy to hear that we achieved this with you. We look forward to welcoming you back in the future!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great with whatever we needed. Room was great. Everything you’d need and it you needed extra a call to front desk will fix it. Breakfast options were perfect
Stayed 2 nights in Feb 2024
Response from Daria Ishutina on Feb 20, 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us.

4/10 Poor

Kesha

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room was clean however, the hallway was dirty. Visible debris on the floor. We stayed on the 5th floor. The pool looked oily and it was obviously not cleaned as the band aids from the night before were still in the pool. The menu at the onsite restaurant was limited and expensive! If you just need somewhere to sleep, it’ll do the job but don’t have any expectations.
Stayed 1 night in Feb 2024
Response from SJ on Feb 20, 2024
Dear KeshaThank you for taking the time to share your feedback regarding your recent stay at Hilton Garden Inn Ajax. We genuinely appreciate your insights, as they play a crucial role in helping us identify areas for improvement and enhance the overall guest experience.We sincerely apologize for the cleanliness issues you encountered in the hallway and around the pool area. Your comments are taken seriously, and we will address these concerns promptly to ensure that such lapses do not recur in the future. Our team is committed to maintaining a clean and comfortable environment for all our guests.Regarding the limited menu options and pricing at our onsite restaurant, we regret that it did not meet your expectations. We will review the menu offerings and pricing to ensure they align better with our guests' preferences and expectations.We understand the importance of meeting and exceeding our guests' expectations, and we are committed to making improvements based on your valuable feedback. If there is anything specific you would like to share or discuss further, please feel free to reach out to us directly at 905-686-9400.We appreciate your honesty and hope to have the opportunity to welcome you back in the future, providing you with an improved and more enjoyable experience.Warm regards,Sajal MalhotraFront Office Supervisor

6/10 Okay

Sam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Daria Ishutina on Feb 21, 2024
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. We're sorry to hear that your experience was not up to your expectations. Please know that we take all feedback seriously and will use it to improve our services for future guests. We hope to have the opportunity to welcome you back and provide you with a better experience.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Daria Ishutina on Feb 20, 2024
It's great to hear that you had a fantastic stay. We hope to see you again soon!

10/10 Excellent

Cornelis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly
Stayed 1 night in Feb 2024
Response from Daria Ishutina on Feb 20, 2024
Thank you for your wonderful feedback. We're thrilled to hear that you had a pleasant experience at our hotel.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Professional
Stayed 1 night in Feb 2024
Response from Daria Ishutina on Feb 20, 2024
We're so glad you had a great stay with us. Thank you for your kind words and recommendation!

10/10 Excellent

Eliza

Stayed 1 night in Feb 2024
Response from Daria Ishutina on Mar 20, 2024
We're thrilled to hear that you enjoyed your time at our hotel! Providing exceptional service and creating memorable experiences for our guests is our top priority. Your positive feedback motivates us to continue delivering outstanding hospitality. Thank you for choosing to stay with us, and we look forward to hosting you again in the future!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, always clean rooms and good breakfast
Stayed 1 night in Feb 2024
Response from Daria Ishutina on Feb 20, 2024
Thank you for choosing to stay with us and for sharing your positive experience. We're delighted to hear that you had a pleasant stay and hope to welcome you back in the future.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Daria Ishutina on Mar 20, 2024
It's fantastic to hear that you had a wonderful stay at our hotel! We strive to create a comfortable and enjoyable environment for all our guests, and we're glad that you appreciated our efforts. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay soon!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Lots of parking spaces. Close enough to downtown where your in a short driving distance to anything important
Stayed 1 night in Jan 2024
Response from Wilson H. on Feb 6, 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

6/10 Okay

Gracian

Travelled with family
Liked: Cleanliness
First time staying at a Garden Inn by Hilton. To be honest, I expected more from the facility. The positives, the rooms were very clean. The mediums, we were out of of a few essentials by the first night (lotion dispenser was empty, out of toilet paper. Towels were a big one. If we had booked for 2 adults and two kids, we would have expected at least 4 towels. The hot tub, was extremely hot. To the level that my wife could not even get in. We asked the caretaker whether this was normal and he said the guests liked it that way..... Okay, but was that safe??? I assure you not. We decided to have breakfast on the first morning. I must say, another disappointment. What gets advertised within the hotel as to how the breakfast should be and what you get was frankly false advertising. All in all an acceptable experience.
Stayed 2 nights in Jan 2024
Response from Wilson H. on Feb 6, 2024
Dear guest,Thank you for the feedback. I apologize for the disappointment you encountered during your visit. Service and customer satisfaction are of paramount importance to our business and please rest assured that we will focus or attention to training to ensure such situations are avoided in future. Please follow up with the Front Office Manager.

10/10 Excellent

Pamela

Stayed 2 nights in Jan 2024
Response from Daria Ishutina on Mar 20, 2024
Thank you so much for your kind feedback! We're delighted to hear that you had a great experience at our hotel. Our team works hard to ensure that every guest feels welcome and has a fantastic stay. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Hannz

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wilson H. on Feb 6, 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean, and well maintained. Staff are EXTREMELY helpful and efficient. Really glad we booked here.
Stayed 1 night in Jan 2024
Response from Wilson H. on Feb 6, 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

8/10 Good

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very convenient to Arenas as we were in town for a Ringette tournament. Easy access to many restaurants and shopping as well. Would definitely stay again 😃
Stayed 2 nights in Jan 2024
Response from Wilson H. on Feb 6, 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wilson H. on Feb 6, 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

10/10 Excellent

Tracey-Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Greeted with smiles and very helpful. Restaurant food was really good and great staff as well. Rooms were very clean and the beds were comfortable. Would highly recommend this hotel.
Stayed 3 nights in Jan 2024
Response from Wilson H. on Feb 6, 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

8/10 Good

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Wilson H. on Feb 6, 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

10/10 Excellent

Gilles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was one elevator was out of order
Stayed 1 night in Jan 2024
Response from Wilson H. on Feb 6, 2024
Dear guest,Thank you for the feedback. Be assured, I will let my team know about your stay.

6/10 Okay

Audra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wilson H. on Feb 6, 2024
Dear guest,Thank you for the feedback. Be assured I will let my team know about your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Wilson H. on Feb 6, 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.