Lobby sitting area

Reviews of Natural Hot Springs Spa Hotel Hananoi Osaka

3 out of 5
Natural Hot Springs Spa Hotel Hananoi Osaka
3-6-35 Edobori, Nishi-ku, Osaka, Osaka-fu

Reviews

8.6

Excellent

Rating 10 - Excellent. 315 out of 802 reviews" "
Rating 8 - Good. 387 out of 802 reviews" "
Rating 6 - Okay. 78 out of 802 reviews" "
Rating 4 - Poor. 16 out of 802 reviews" "
Rating 2 - Terrible. 6 out of 802 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

yvonne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

8/10 Good

Wanqiu

Liked: Cleanliness, staff & service, property conditions & facilities
The check in time is 3pm, would love to see if they can move little bit early.
Stayed 4 nights in Dec 2019

10/10 Excellent

Patricia Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude, completely selfish, and unwilling to help.
Stayed 1 night in Jun 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Customer service was excellent! The staff all spoke English and were very nice and extremely helpful. Rooms were small and very difficult to live in with 2 suitcases, but overall fairly pleasant place. You have to get the subway to get anywhere. There is a 7/11 right outside.
Stayed 6 nights in Apr 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best accommodations in Japan
Everything was perfect. People at the front deck and service staff were very friendly and helpful. I was very impressed by the good manners of the staff and the dedication to their jobs. (That's why I like travelling in Japan!) The room was extremely clean and quiet, and the room standard was at a high level. The hot spring Japanese bath was a real highlight for me
Stayed 5 nights in Apr 2019

8/10 Good

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing spa
This is a nice place with a kind staff. The spa area is amazing. However, the room is very small. Not a novelty in Japan...
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hot Springs in this Hotel is awesome! I had a great time at this hotel.
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Teppei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Adrianus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Scott, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place for the right price.
I had a wonderful time at this hotel. I don't speak an ounce of Japanese, but the hotel staff was very accommodating and did amazing trying to communicate and convey everything to me. The hotel staff even suggested good places to eat and even helped me to get to the bus and train. The best time I'm in Osaka, I will absolutely be staying here again! Also, universal studios is a beautiful 10 min walk to the train and only 3 Tain stops away.
Stayed 2 nights in Mar 2018

8/10 Good

Chun

Liked: Staff & service, room comfort
Disliked: Cleanliness
Smelly bathtub
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a bus stop near the hotel and many bus lines,but subway is a little far away

10/10 Excellent

Fenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with Great Onsen
Realy love the natural hot spring onsen here! Service was great too. Good value for money!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hot springs
The hotel was a bit far from Osaka station. Their beds were hard and uncomfortable. You would think that after a hot bath in the natural springs you would have a good night sleep. Wrong. the bed was hard that I woke up with muscle pain all over my body. the bed was also too low. We even had to upgrade to a bit bigger room but there was not much difference. Not even a meter difference.The room was small no room for your luggage when you want to open it. The only good thing about it is the hot springs. It was private and separate gender. They provide body soap, shampoo and conditioner. If they improve the bedding system they would get great reviews. This is their downside. The bedding need to be updated.

10/10 Excellent

Ming Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Another amazing stay! The rooms are small but for the price, I think it is reasonable. Main attraction for me is the clean onsen and the friendly customer service. The front desk are always willing to help. We were able to store our bags before check in and after check out. On the day of our departure, it was raining heavily. One of the staff lend is 4 umbrellas even though it was before their office hours and trust us to return the umbrellas after checking out- we did. That is really much appreciated. Highly recommended for anyone looking to experience onsen in a clean environment.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Suzy, Brisbane

Disliked: Cleanliness, room comfort
Tiny uncomfortable room but onsen good
Tried to book a twin room as was traveling with my daughter but not available so booked room with one bed described for 2 people. Bed smaller than a double, bathroom tiny and smelt awful. No room to put bags or move inside this room. Uncomfortable bed and pillows that felt like they were made of small balls. Breakfast was a good inclusion and value for money with a western option which was appreciated after a few weeks of Japanese breakfasts. Onsen was good and would be the only real positive for this hotel. Location was not great for tourists as more suited for business traveler as this seemed to be the area it was located in.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Natural Hot Springs Spa Hotel Hananoi Osaka
The stay was great. The room was clean though it was a bit small. I would not recommend bringing a lot of luggage with you as you will have problem opening them. You get to use the hot spring any time during your stay which is a plus.

10/10 Excellent

Julia, U.S.A.

Liked: Staff & service, property conditions & facilities
Hotel staff was very nice
Room very tiny,location not very convenience,but hot spring very good

8/10 Good

C&M, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean and good location
We really enjoyed this hotel in Osaka in April 2016. Room was clean although very small but had all the necessary, and after all when travelling we dont spend much time at the hotel. The double bed is not double as we intend in Europe (was 120cm wide!) But me and my boyfriend managed to have a good sleep for 4 nights, and we are not slim or short! The hotel provided us with complimentary organic creams and toiletries, sleepers, Japanese pijamas/robe, coffee/teas (until 9.30am) and entrance to the hotel natural offspring spa (onsen)...absolutely amazing especially considering the price we paid! They also lend you umbrellas when it's raining; let you chose your pillow (go early in the morning before they are all gone); staff are lovely and many speak English (some better than others). The awaza tube station is 5-8 minutes walk and has 2 lines which easily bring to the main points of the city and to the station. We didn't try any of the nearby restaurants but Dotombori with its extremely wide range is just a few stations away (tube station Namba, exit 14). So we highly recommend this hotel! Ps. Should you wish to use the spa, remember that onsen spa in Japan are separated male and female, not accessible to people with tatoos and you need to bath naked (which can be a bit of a shock initially!).

10/10 Excellent

Bob, Singapore

Liked: Staff & service, property conditions & facilities
Excellent service especially the front desk staffs attitude

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional staff and quiet area.
This is a great hotel in a quiet residential area. Follow the directions given in the previous reviews, when you come out of the station turn right and you will see a sign above the petrol station that shows you who to get there. Would stay here again if in Osaka. Be ready to chose from the baffling array of pillows when you check in....

8/10 Good

Sin Yi, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good relax place and nice staff
Staff is really polite and helpful =) will provide lots information and leaflet for us. First experience for traditional Japanese hot spring! (without clothes and towel) This experience is nice and relax. It just go straight for the train exit. Easy to find. Room is clean and calm. P.S. Near restaurant 貴雞屋 is delicious > V < and provide Chinese and English menu.

8/10 Good

James, Warwickshire, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic budget city hotel with great onset!
Very good service and staff. Spoke English and very helpful when asked for assistance. Room was small as expected for this type of hotel in Japan, but great base for exploring the city. We unpacked what we needed for our short stay and stored suitcases in cubby hole. No problem. Onsen was very nice and included in the price, as was the filling and varied breakfast. Small supermarket right next door and 7 min walk to nearest underground station.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen is great. The location is a bit off the downtown but that's the reason for lower price. There is 7-11 around the corner and a big supermarket nearby.

8/10 Good

Verified traveller

Liked: Staff & service
Nice staff with hot spring in city hotel
It is a good location hotel and got a hot spring spa at B/F. Overall, it is very busy and lots of young travellers around. Late checkout costs 2000 yen extra. The breakfast costs 750 yen which all you can eat JP style vegetables. Interesting you have two pairs of sleepers to use within hotel. Staff are nice and helpful. The parking is very full around and better to check in earlier. Room is ok clean and small which is normal. You have to use password to open door and no key is required. That's good so that you don't have to carry the key or forget the key in Spa. The spa (male) is ok comfortable and not very huge but enough to relax. Open until 2am and start from 5:30am.

4/10 Poor

Zane, Edmonton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to find, not close to subway, room extremely small. Bathroom essentially unusable for anyone over 5'8"

10/10 Excellent

Ming Ming, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget stay
Good budget stay. We really enjoyed our stay here. Onsen was great after a long day of walking, the choice of pillows is a good touch and hotel staff are always friendly. Free drinks in the morning as well. Room is small but comfortable. It is about 8 mins walk from the subway so convenient, although the best exit to the hotel is long flight of stairs. Overall would recommended this for the great price

10/10 Excellent

Lileeian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel with Hot Spring (but room is small)
The semi-double bed room is very crowded for 2 persons, the bed is small so the sleep quality isn't too good. It is a budgeted choice especially there is a very nice hotspring available.

8/10 Good

Jennifer , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable, Cozy with Onsen
The hotel is about 4 mins walk to the Awaza subway station. It is not easy to locate the hotel at night, especially when you are there the first time. At Awaza station, come out from exit 9 (with long stairs) to the street level & turn right. You will be able to see a hotel banner though it may not be very visible at night. Walk straight for about 3 min & turn right & you will see the hotel. If you are carrying heavy luggage, you may come out from exit 3 with escalator but it is a longer walk way, about 10 min to the hotel. Awaza is 3 stations away from Namba station where you will find the main shopping streets such as Dotombori & Shinsaibashi Shopping Arcade. JR Noda Station is about 15 min walk from the hotel. There are eateries around the hotel. "7-11" is next to the hotel and "Family Mart" is about 1 min from the hotel. All rooms are accessible to free WIFI but there is no telephone. The room is small, standard Japanese size, clean & comfortable. It is advisable not to bring large luggage like 28 inch as it may poise space constraint issue. The bed is comfortable with 3 choices of pillow for selection. The onsen (hot spring), though is small but it is clean & cozy. The laundry is at the 8th floor. It includes detergent for 100 yen per wash. The front desk staff, generally can speak English & are friendly. One of the staff is especially helpful, knowledgeable and friendly that left me with a great impression of the hotel!

8/10 Good

Apple, Philippines

Liked: Staff & service, property conditions & facilities
Good hotel, given the price
It's accessible via subway or bus. There are a lot of small restaurants around the area. There's even a grocery store nearby. The staff don't speak English that much, but they can still help you and accommodate your needs. We got the semi-double room. If you're there to see the sights and experience Japan, you won't be staying much in your room, so you won't notice how small it is. For me and my boyfriend, the space was enough. The facilities were really good. The hot spring was awesome. Girls get a loot bag of free oils, face mask, etc. You have access to multiple vending machines, washing machines, ice machine, and microwave. We didn't try the buffet because there are convenience stores nearby and lots of small restaurants to try. Overall, given the price, it was really good.

10/10 Excellent

Jenny, los angeles

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
great service, small beds
great dtay but the bed is not that comfortable. Very small beds not suited for couples. Restrooms arent that clean but the spa is amazing so it makes up for it. Service is great and very friendly staff. Would stay there again but will request a bigger bed or two beds for couples.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

gromit, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with hot spring
Clean and comfortable hotel with hot spring inside. The weak point is that it is far from main tourist spot (3 station by subway). And also small room.

6/10 Okay

Tingchun

Liked: Cleanliness, staff & service
Disliked: Room comfort

10/10 Excellent

AARON, Idaho, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nice onsen
Solid spot. Small rooms but clean and well kept. Free use of the onsen is a huge plus, it was wonderful. Very happy with our stay.

8/10 Good

Sam, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and onsen
Although my last minute expedia reservation got lost, the staff eventually figured it. It took awhile with little transparency but they were nice about it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, good onsen, best choice in Osaka
This hotel is in a convenient location, about 5-7 min walk from Awaza subway station (on Chuo and Sennichimae lines) and about 8 min walk from Nakanoshima station (on Keihan Nakanoshima line which goes across Osaka but also to Kyoto). The onsen is very nice and has fantastic hours (opened 5am-9am then 10am to 2am!), the room and hotel itself are nice and clean, the A/C works well, the staff is nice and helpful, and quite fluent in English. The room is small by North American standards, but is standard size for most hotels in Japan (except expensive 5-star hotels). The internet (wifi and wired) speed and connection quality was amazing! There are quite a few nice restaurants around with a variety of foods (yakitori, yakiniku, teppanyaki, indian, and euro-style food). There is a 7/11 two doors down and you're a 5 min walk from a well-stocked and very handy Life Utsubo grocery store. If you like walking, you can actually reach Osaka train station/Umeda subway station (downtown core) in just 30 min, which we did several times to see the city a bit more. It's a very nice and pleasant walk when it's not 38 deg Celcius outside ;) If I visit Osaka again, this hotel will definitely be my first choice.

10/10 Excellent

Gerard S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

felix, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel with hot springs within osaka
Overall the hotel was very nice.......it's good to have a natural hot springs in the city....best time to probably go to hots pings are usually late night as there are usually a lot of people...... The rooms are small but standard within japan.... The hotel is actually quite a bit of a walk from the nearest station (awaza station)....around 15 mins walk......so carrying a lot of luggage maybe a problem

8/10 Good

Paul, London, England

Liked: Cleanliness, staff & service, property conditions & facilities
Two night stay in late June.
From the moment you enter the staff are eager to help and bow a lot. The room was clean and practical, with good wifi signal. I did not eat at the hotel but the restaurant seemed popular. The hotel is easy to reach by public transport being a five minute walk from Awaza station. There are vending machines on several floors. The surrounding area looks industrial and my room had no view to speak of but there was no noise to disturb me whilst the window was closed. The room could not be described as spacious but it is functional and has a good shower. Before I came I kept reading comments mentioning pillows. The pillow provided in the room is full of soft plastic beads which means it is quite solid and mouldable. In the lobby, directly in front of the reception desk there is a pigeon hole system full of pillows which you help yourself to, there is a grading system given for how firm the pillows are but it seems the simplest way is just to squeeze the pillow. This pillow then goes on top of the one provided. When using the hot spring bath just wear your underwear and the gown they provide in your room and take the token they provide in the room. Walk down to the basement level (there is also a lift for wheelchair access) and the receptionist will take your token and give you a numbered key for the locker. Go through the gender appropriate door, find your locker, remove all clothing, stow items in locker, shower before entering the bath.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, onsen was the highlight
The hotel was difficult to find, especially in the dark, good 10 minute walk to the metro station. If I recall correctly, come out of exit 9 or 10. The onsen facilities were great after a long day out walking. Good hotel for the price we paid.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Reasonable and Cozy
I had a conference in the Nakanoshima area. It was just ten minute walk from the hotel. The room and bathroom are relatively small, but the room is quite clearn and comfortable. The cleaning service is also good. Also, the spring spa is free. The staff memebrs were exteremly kind. I think you should try the homemade style breakfast.

10/10 Excellent

Dainty, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tiny but comfortable room
not near the subway station (5 min walk to Awaza station and long stairs) . but you can take a bus route no.88 directly form osaka station south exit to here for 15min bus travel with <1min walk. Few up and down stairs is great for carrying lots of luggage. A free Spa is good for tired body. The only bad point is not in the city central. It takes 3 stations to namba. Overall is good and recommended.

10/10 Excellent

Jon, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Hotel was very welcoming upon arrival. I arrived in the morning so they held my luggage until I was able to check in. The hotel is right next to a 7-11 convenience store so if you needed anything, it was very convenient to walk over and get what you need. The onsen was a very good experience (was my first one) and the facility was very clean. There were lots of restaurants around that seemed nice and friendly but didn't have a chance to try them.

6/10 Okay

rivka, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Excellent spa room and bed extremely small
Liked the spa a lot could not sleep because the bed is too small for a couple