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Reviews of Kobe MerikenPark Oriental Hotel

4.5 out of 5
Kobe MerikenPark Oriental Hotel
5-6 Hatobacho, Chuo-ku, Kobe, Hyogo-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 588 out of 1003 reviews" "
Rating 8 - Good. 285 out of 1003 reviews" "
Rating 6 - Okay. 92 out of 1003 reviews" "
Rating 4 - Poor. 27 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Yumiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from 神戸メリケンパークオリエンタルホテル on Apr 15, 2024
素敵な時間をお過ごしいただけたようで、大変嬉しく存じます。いつお越しいただいてもご満足いただけるホテルを目指してまいります。

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, best service.
Stayed 4 nights in Apr 2024
Response from 神戸メリケンパークオリエンタルホテル on Apr 15, 2024
ごゆっくりお寛ぎいただけたようで大変嬉しく存じます。お部屋タイプによってご覧いただける風景がさまざまでございますので、またぜひ次回お試しくださいませ。

10/10 Excellent

Kaiping

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good.
Stayed 1 night in Mar 2024
Response from 神戸メリケンパークオリエンタルホテル on Mar 25, 2024
ごゆっくりお寛ぎいただけたようで大変嬉しく存じます。お部屋タイプによってご覧いただける風景がさまざまでございますので、またぜひ次回お試しくださいませ。

8/10 Good

Jameel

Liked: Cleanliness, staff & service, property conditions & facilities
A little bit dated but still good. If you are planning on walking around kobe, probably better to book more in town.
Response from 神戸メリケンパークオリエンタルホテル on Mar 25, 2024
We are glad to hear you spent relaxing time in our hotel. We are looking forward to seeing you next time.

10/10 Excellent

Chaojie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and view of this property is terrific. The staff helped me out to reserve a local taxi, bigger one which could hold 3 suit cases, 1 baby stroller, 2 adult, 1 children.
Stayed 2 nights in Feb 2024
Response from 神戸メリケンパークオリエンタルホテル on Mar 25, 2024
Thank you very much for staying at the KOBE MERIKEN PARK ORIENTAL HOTEL. We are delighted to have you with us, and hope you were pleased with our facilities and services.We would also like to say thank you for taking your valuable time to send us your sentiments.It is our earnest desire to make your stay at the hotel totally comfortable and worthwhile. We will further endeavor to fulfill the expectations that you have had for our hotel. We thank you once again for your coming and hope you will long remember with happy memories your visit to our hotel. We are all greatly looking forward to seeing you.

10/10 Excellent

Nancy, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walk from the subway is a little bit of a hike but not too bad. The view from the room is beautiful at night with all the lights. We stayed in Room 1336, a spacious corner room with a wrap around balcony which offered views of the Port Tower, Mosaic, and Ferris Wheel. The room is updated with plenty of outlets to charge devices. I have always dreamed of staying at this hotel and I was not disappointed. When we walked into the room, my husband's first reaction was that it was "swanky". We did not eat at any of the restaurants. There is an area for welcome drinks which included sparkling wine, coffee, fruit infused water and chocolates. Taxi to the Shin-Kobe was about ¥1800 which was worth not having to drag my suitcase uphill.
Stayed 2 nights in Jan 2024
Response from 神戸メリケンパークオリエンタルホテル on Feb 1, 2024
We are glad to meet your expectations. We will make efforts moreover to make you satisfied everytime.

8/10 Good

Pei Chun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a nice stay here. The hotel property is big and gives a very 80s/90s yuppie feel and room is decent with Netflix enabled TV and a big balcony area. Plus point with the view if you have a room facing the sea. Only few drawback are the location being a little on the outskirts from the central area but luckily there were slews of taxi ready to be hailed outside of the property’s carpark.
Stayed 2 nights in Jan 2024
Response from 神戸メリケンパークオリエンタルホテル on Jan 26, 2024
Thank you very much for staying at the KOBE MERIKEN PARK ORIENTAL HOTEL. We are delighted to have you with us, and hope you were pleased with our facilities and services.We would also like to say thank you for taking your valuable time to send us your sentiments.It is our earnest desire to make your stay at the hotel totally comfortable and worthwhile. We will further endeavor to fulfill the expectations that you have had for our hotel. We thank you once again for your coming and hope you will long remember with happy memories your visit to our hotel. We are all greatly looking forward to seeing you.

10/10 Excellent

Mayumi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
シャトルもあってアクセスも良く、ホテルの部屋も広く良かったです。クリスマスシーズンでイルミネーションも素晴らしかったです。部屋のデッキも広くて良かったです。また行きたいです。
Stayed 1 night in Dec 2023
Response from 神戸メリケンパークオリエンタルホテル on Dec 31, 2023
素敵な時間をお過ごしいただけたようで、大変嬉しく存じます。いつお越しいただいてもご満足いただけるホテルを目指してまいります。

10/10 Excellent

Ka Wai Veronica, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing South view Executive Superior Room!! Also including Executive Lounge Breakfast, Snack & Happy Hour Section to relax & chill with the beautiful view…. Staffs are nice & helpful!! Only downside, a bit of walk from other
Stayed 1 night in Dec 2023
Response from 神戸メリケンパークオリエンタルホテル on Jan 2, 2024
Thank you very much for staying at the KOBE MERIKEN PARK ORIENTAL HOTEL. We are delighted to have you with us, and hope you were pleased with our facilities and services.We would also like to say thank you for taking your valuable time to send us your sentiments.It is our earnest desire to make your stay at the hotel totally comfortable and worthwhile. We will further endeavor to fulfill the expectations that you have had for our hotel. We thank you once again for your coming and hope you will long remember with happy memories your visit to our hotel. We are all greatly looking forward to seeing you.

10/10 Excellent

Ka Wai Veronica, Richmond Hill

Stayed 1 night in Dec 2023
Response from 神戸メリケンパークオリエンタルホテル on Jan 12, 2024
素晴らしい評価を頂きまして、大変嬉しく存じます。頂いた評価を私どものスタッフと共有し、さらにご期待にそえるよう励んでまいります。

10/10 Excellent

CHAO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Seaview
Stayed 1 night in Dec 2023
Response from 神戸メリケンパークオリエンタルホテル on Dec 22, 2023
この度は神戸メリケンパークオリエンタルホテルにご滞在をいただき誠にありがとうございました。ご多忙にもかかわらずご感想をお寄せいただきましたことにも感謝いたします。これからもお客様が笑顔で快適にお過ごしいただけるように誠心誠意おもてなしをして参ります。またのお帰りをこころよりお待ちいたしております。

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Response from 神戸メリケンパークオリエンタルホテル on Feb 20, 2024
ご多忙の中レビューをご投稿いただきまして誠にありがとうございます。皆様の率直なご意見を取り入れて成長したいと思っておりますのでご要望、ご意見などございましたらお気軽にお申し付けくださいませ。今後とも神戸メリケンパークオリエンタルホテルをどうぞよろしくお願い申し上げます。

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very large, busy hotel. Our room was good, with a balcony and view to the mountains. Lots of restaurants within walking distance. The hotel's bar was a bit expensive and had a cover charge, but the view was great. Areas to explore on foot, such as Kitano, and day trip by train, ropeway, cable car and more trains to Arima Onsen.
Stayed 2 nights in Oct 2023
Response from 神戸メリケンパークオリエンタルホテル on Dec 1, 2023
Thank you very much for staying at the KOBE MERIKEN PARK ORIENTAL HOTEL. We are delighted to have you with us, and hope you were pleased with our facilities and services.We would also like to say thank you for taking your valuable time to send us your sentiments.It is our earnest desire to make your stay at the hotel totally comfortable and worthwhile. We will further endeavor to fulfill the expectations that you have had for our hotel. We thank you once again for your coming and hope you will long remember with happy memories your visit to our hotel. We are all greatly looking forward to seeing you.

10/10 Excellent

Gael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from 神戸メリケンパークオリエンタルホテル on Dec 1, 2023
この度は神戸メリケンパークオリエンタルホテルにご滞在をいただき誠にありがとうございました。ご多忙にもかかわらずご感想をお寄せいただきましたことにも感謝いたします。これからもお客様が笑顔で快適にお過ごしいただけるように誠心誠意おもてなしをして参ります。またのお帰りをこころよりお待ちいたしております。

10/10 Excellent

Zachary

Travelled with group
Liked: Cleanliness, staff & service, amenities
This hotel was BEAUTIFUL! The staff was so nice we came as a group of 5 Americans with very little knowledge of Japanese language. Everyone was so hospitable and helped with everything including finding a place to eat and ordering us a taxi to get there.
Stayed 1 night in Nov 2023
Response from 神戸メリケンパークオリエンタルホテル on Nov 29, 2023
Thank you for staying at KOBE MERIKEN PARK ORIENTAL HOTEL.We are pleased to hear that you enjoyed your recent stay.I am very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. This feedback is very valuable to us, as we all strive to exceed our guests’ expectations and to ensure that we create lifetime memories for our valued guests. We look forward to welcoming you back for many more future visits.

8/10 Good

Alex

Stayed 1 night in Nov 2023
Response from 神戸メリケンパークオリエンタルホテル on Dec 1, 2023
この度はたくさんの宿泊施設より神戸メリケンパークオリエンタルホテルをお選びいただき誠にありがとうございました。「SLOW LUXURY」をテーマに【ここにしかない、ゆっくりと時が流れる海辺の時間】を大切に心温まるおもてなしを目指しております。素晴らしいお褒めをいただき大変光栄でございます。これからも観光都市・神戸を代表するリゾートホテルとして成長できるように日々努力を重ねて参ります。今回いただいたお言葉に胸に留め、たくさんのお客様を笑顔していきたいと存じます。海が恋しくなられましたらまたいつでもお越しくださいませ。スタッフ一同こころよりお待ちいたしております。

2/10 Terrible

Iyoko

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed 2 nights on the weekend. No cleaning and had to complaint and requested to have some clean towels. There are no convenient store around the Hotel and it was so hard to find milk for my toddler. Price and condition of the hotel is not matching.
Stayed 2 nights in Sep 2023
Response from 神戸メリケンパークオリエンタルホテル on Oct 22, 2023
Thank you for taking the time to detail your recent experience at our hotel. We are disappointed to hear we failed to meet your expectations and sincerely apologize for these inconveniences that disrupted your overall experience. We have tried our best to make your stay comfortable. However we could have done better and on behalf of the entire team I would like to sincerely apologize for all the experience you have encountered.Again, thank you for sharing your feedback as this only improves our operations. We hope to have the opportunity to welcome you back in the near future so that we may restore your faith in our hotel.

10/10 Excellent

lean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from 神戸メリケンパークオリエンタルホテル on Oct 16, 2023
この度は神戸メリケンパークオリエンタルホテルにご滞在をいただき誠にありがとうございました。ご多忙にもかかわらずご感想をお寄せいただきましたことにも感謝いたします。これからもお客様が笑顔で快適にお過ごしいただけるように誠心誠意おもてなしをして参ります。またのお帰りをこころよりお待ちいたしております。

10/10 Excellent

Noriko

Stayed 1 night in Sep 2023
Response from 神戸メリケンパークオリエンタルホテル on Oct 1, 2023
素敵な時間をお過ごしいただけたようで、大変嬉しく存じます。いつお越しいただいてもご満足いただけるホテルを目指してまいります。

8/10 Good

Derek

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very accommodating once the hotel became aware of my room level. Level of service seemed to depend on economic worth.
Stayed 1 night in Aug 2023
Response from 神戸メリケンパークオリエンタルホテル on Aug 26, 2023
この度は神戸メリケンパークオリエンタルホテルにご投稿をいただき誠にありがとうございます。これからも「いいね!」とお感じいただける事をひとつずつ増やして皆様にお喜びいただけるおもてなしを致します。次回は満点の5つをいただけるように努力して参ります。

10/10 Excellent

Raul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Jul 2023
Response from 神戸メリケンパークオリエンタルホテル on Jul 28, 2023
素敵な時間をお過ごしいただけたようで、大変嬉しく存じます。いつお越しいただいてもご満足いただけるホテルを目指してまいります。

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location to watch boats go in and out of the harbour. Breakfast was excellent.
Stayed 1 night in Jul 2023
Response from 神戸メリケンパークオリエンタルホテル on Jul 28, 2023
We are delighted to hear you were satisfied with us. We will share your review with our staff.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from 神戸メリケンパークオリエンタルホテル on Jun 23, 2023
ごゆっくりお寛ぎいただけたようで大変嬉しく存じます。お部屋タイプによってご覧いただける風景がさまざまでございますので、またぜひ次回お試しくださいませ。

6/10 Okay

Jill

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed at Meriken Park Orientalin May 2023. First we were greet to no check-in until 3pm, no mention of facilities we might want to use, no wifi given while we waited or suggestions of what to see close by. I've been in the industry for over 33 years and I've never once been greeted in this manner or not been "allowed" to check in earlier. There was never any attempt to even check if our room was ready. Really, what is the benefit? It just means your customers are then met with standing in a queue when check-in finally opens. Rooms in hotels are ALWAYS ready prior to check in time advertised . Check- in was okay, no explanation of facilities. We discovered on our own merits that one offering provided which is super useful was the shuttle service into the main shopping area however, the fall down here was there was no explanation as to where you can get picked up which caused extra confusion. The redemption was the staff in the restaurant and breakfast buffet was exceptional, you couldn't want for more in this area.
Stayed 2 nights in May 2023
Response from 神戸メリケンパークオリエンタルホテル on May 13, 2023
Thank you very much for staying at KOBE MERIKEN PARK ORIENTAL HOTEL.We are saddened to hear of the shortcomings you experienced during your stay as this does not reflect our commitment to you in providing the finest personal service. We apologize for any inconvenience.Hope you have a great day and we hope to have the opportunity to welcome you again and restore your faith in our hotel.

8/10 Good

Teresa

Travelled with family
Liked: Staff & service, room comfort
Overall, the stay was pleasant. The housekeeping service was great. The only downside is the rooms may need a bit of refresh, the carpet and bathroom tiles some deep cleaning.
Stayed 3 nights in Apr 2023
Response from 神戸メリケンパークオリエンタルホテル on May 5, 2023
We are delighted to hear you enjoyed. Please tell us your episode you expereienced here.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from 神戸メリケンパークオリエンタルホテル on May 5, 2023
素晴らしい評価を頂きまして、大変嬉しく存じます。頂いた評価を私どものスタッフと共有し、さらにご期待にそえるよう励んでまいります。

10/10 Excellent

Enoch

Stayed 1 night in Apr 2023
Response from 神戸メリケンパークオリエンタルホテル on Apr 28, 2023
素晴らしい評価を頂きまして、大変嬉しく存じます。頂いた評価を私どものスタッフと共有し、さらにご期待にそえるよう励んでまいります。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a bit far from Sannomiya station, but the scenery is fantastic. The rooms have balconies too. If you want to go to Sannomiya station or around Kobe but there is the City Loop bus stop below the hotel near the parking area. With a one or two day pass (purchase from bus driver) you can hop on/off around Kobe’s key tourist sites. Forget the hotel’s “free” bus shuttle with its rude driver. You are better off with the friendly City Loop bus.
Stayed 2 nights in Apr 2023
Response from 神戸メリケンパークオリエンタルホテル on Apr 28, 2023
Our shuttle bus services between hotel and Sannnomiya Station everyday, so it is very convenient to go to downtown area for sightseeing and shopping.

10/10 Excellent

Katsuyoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will back soon this hotel
Stayed 2 nights in Apr 2023
Response from 神戸メリケンパークオリエンタルホテル on Apr 28, 2023
We are glad to hear you spent relaxing time in our hotel. We are looking forward to seeing you next time.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
bathroom smells terrible
화장실 냄새가 심해요... 고층인데도 하수구 냄새 올라오구요. 설상가상 화장실에 환풍기가 없습니다.... 호텔 앞에는 크루즈선 서있어서 배 기름 냄새 나구요. 일단 낡아서 룸 컨디션도 안좋고 뷰만 보고 가야하는데, 조식도 생각보다 별로고... 굳이 찾아 갈 필요는 없을거 같아요.
Stayed 1 night in Apr 2023
Response from 神戸メリケンパークオリエンタルホテル on Apr 28, 2023
고객님께,피드백을 남겨주셔서 감사합니다. 저희 호텔에서 더 즐거운 경험을 하셨기를 바라지만 서비스 개선이 필요하다는 피드백을 주셨습니다. 저희는 고객 여러분들에게 최고의 경험을 선사하기 위해 노력하고 있습니다. 고객님의 경우에는 저희가 부족했던 부분이 있었습니다. 고객님의 신뢰를 회복할 수 있는 기회를 주신다면, 수많은 저희 고객들이 좋아하셨던 최고의 서비스를 경험하실 수 있도록 최선을 다하겠습니다.감사합니다

10/10 Excellent

LING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach , shopping area . Dinner . Thanks
Stayed 5 nights in Mar 2023
Response from 神戸メリケンパークオリエンタルホテル on Mar 28, 2023
We are delighted your 5 stars review. We will share it with our staff.

10/10 Excellent

Chasity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right on the water. Lovely walking areas and the breakfast options were fantastic!
Stayed 1 night in Mar 2023
Response from 神戸メリケンパークオリエンタルホテル on Mar 28, 2023
We are glad to meet your expectations. We will make efforts moreover to make you satisfied everytime.

6/10 Okay

Sara Mom

Liked: Amenities
Disliked: Cleanliness
One thing I was disappointed was I found a used spoon under the chair, it was disgusting. I was wondering what kind of house cleaning service did.
Stayed 1 night in Mar 2023
Response from 神戸メリケンパークオリエンタルホテル on Mar 28, 2023
We are sincerely appologize for any inconvenience during stay. We will share your review with our staff, and we will improve our service.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from 神戸メリケンパークオリエンタルホテル on Mar 28, 2023
5つ星の評価を頂きまして、大変光栄でございます。今後も皆様にご満足いただけるホテルを目指してまいります。

8/10 Good

kevin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel itself was very clean and beautiful. The staff was amazing! The room was nice, however, the carpet was quite dirty. Breakfast was delicious and there was a lot to choose from. 15 minute walk from a great shopping mall with lots of restaurants to choose from. Would definitely go back
Stayed 2 nights in Feb 2023
Response from 神戸メリケンパークオリエンタルホテル on Feb 20, 2023
Thank you for taking the time to detail your recent experience at our hotel. We are disappointed to hear we failed to meet your expectations and sincerely apologize for these inconveniences that disrupted your overall experience. We have tried our best to make your stay comfortable. However we could have done better and on behalf of the entire team I would like to sincerely apologize for all the experience you have encountered.Again, thank you for sharing your feedback as this only improves our operations. We hope to have the opportunity to welcome you back in the near future so that we may restore your faith in our hotel.

8/10 Good

Merwyn

Stayed 2 nights in Jan 2023
Response from 神戸メリケンパークオリエンタルホテル on Feb 1, 2023
素敵な時間をお過ごしいただけたようで、大変嬉しく存じます。いつお越しいただいてもご満足いただけるホテルを目指してまいります。

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from 神戸メリケンパークオリエンタルホテル on Feb 1, 2023
ごゆっくりお寛ぎいただけたようで大変嬉しく存じます。お部屋タイプによってご覧いただける風景がさまざまでございますので、またぜひ次回お試しくださいませ。

10/10 Excellent

Sylvia

Stayed 2 nights in Dec 2022
Response from 神戸メリケンパークオリエンタルホテル on May 19, 2023
5つ星の評価を頂きまして、大変光栄でございます。今後も皆様にご満足いただけるホテルを目指してまいります。

10/10 Excellent

gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property nice staff good views the free shuttle to the train stations was great
Stayed 1 night in Nov 2022
Response from 神戸メリケンパークオリエンタルホテル on Nov 28, 2022
We are delighted to hear you were satisfied with us. We will share your review with our staff.

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

TOMONORI

Stayed 1 night in Oct 2022
Response from 神戸メリケンパークオリエンタルホテル on Oct 31, 2022
ご多忙の中レビューをご投稿いただきまして誠にありがとうございます。皆様の率直なご意見を取り入れて成長したいと思っておりますのでご要望、ご意見などございましたらお気軽にお申し付けくださいませ。今後とも神戸メリケンパークオリエンタルホテルをどうぞよろしくお願い申し上げます。

8/10 Good

Jimi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バスルームの排水溝からの悪臭がきつかったです。２回目の宿泊利用でしたが1回目も臭いました。 排水溝のの手入れもしてほしいです。
Stayed 2 nights in Sep 2022
Response from 神戸メリケンパークオリエンタルホテル on Sep 30, 2022
この度は神戸メリケンパークオリエンタルホテルにご滞在をいただき誠にありがとうございました。またご感想もお寄せいただき重ねてお礼を申しあげます。今回のご滞在に際しては清掃が行き届いておらずご不快の念をお与えしてしまいましたことを深くお詫びいたします。本来ホテルとは清潔且つ快適なお部屋のご提供が第一と考えておりますがその使命を全う出来ていなかったことは誠に遺憾でございます。関連部署には厳しく申し送り、今後このようなご指摘を受けぬよう改善を図って参ります。“いつ訪れても期待に沿う変わらない安心と信頼を提供します”という弊社のモットーに恥じることのないおもてなしを目指して参ります。これに懲りませずまたのご来館をスタッフ一同こころよりお待ちいたしております。

6/10 Okay

Taylor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Loved the view and places around the hotel, the room itself was dirty however.
Stayed 1 night in Aug 2022
Response from 神戸メリケンパークオリエンタルホテル on Aug 27, 2022
ご多忙の中レビューをご投稿いただきまして誠にありがとうございます。皆様の率直なご意見を取り入れて成長したいと思っておりますのでご要望、ご意見などございましたらお気軽にお申し付けくださいませ。今後とも神戸メリケンパークオリエンタルホテルをどうぞよろしくお願い申し上げます。

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views! Kinda and friendly staff. Thank you so much for the special stay and happy memories. :-)
Stayed 2 nights in Jul 2022
Response from 神戸メリケンパークオリエンタルホテル on Aug 27, 2022
We are glad to hear you spent relaxing time in our hotel. We are looking forward to seeing you next time.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great! Absolutely love the room and the service. Fantastic steak dinner. 🌟🌟🌟🌟🌟 We are definitely coming back. Definitely. ❤️ Thank you.
Stayed 1 night in Jul 2022
Response from 神戸メリケンパークオリエンタルホテル on Aug 27, 2022
We are delighted to hear you were satisfied with us. We will share your review with our staff.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from 神戸メリケンパークオリエンタルホテル on Jul 24, 2022
この度は神戸メリケンパークオリエンタルホテルにご滞在をいただき誠にありがとうございました。 またご感想もお寄せいただき重ねてお礼を申しあげます。 ご満足いただけたとのご感想を拝見し感激しております。 お客様のために何ができるか？を常に問いかけながらおもてなしするように心がけております。 ご期待に沿う接客が出来た事をうれしく存じます。 そして、今後もたくさんのお客様より愛されるホテルとして努力をして参ります。 また近いお日にちでお目にかかれることを楽しみにしております。

10/10 Excellent

SAHO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site was pretty amazing. Neat and clean.
Stayed 1 night in Jun 2022
Response from 神戸メリケンパークオリエンタルホテル on Jun 29, 2022
We are glad to hear you spent relaxing time in our hotel. We are looking forward to seeing you next time.

10/10 Excellent

Lily

Stayed 2 nights in May 2022
Response from 神戸メリケンパークオリエンタルホテル on May 21, 2022
素晴らしい評価を頂きまして、大変嬉しく存じます。頂いた評価を私どものスタッフと共有し、さらにご期待にそえるよう励んでまいります。

10/10 Excellent

Luz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the hotel, the staff was very kind, our stay was special. Thanks.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景色が最高でした。ロケーションも、観光には最適だと思います？
Stayed 1 night in Feb 2022
Response from 神戸メリケンパークオリエンタルホテル on Feb 26, 2022
ごゆっくりお寛ぎいただけたようで大変嬉しく存じます。お部屋タイプによってご覧いただける風景がさまざまでございますので、またぜひ次回お試しくださいませ。