2 bars/lounges, lobby lounge

Reviews of InterContinental Osaka, an IHG Hotel

5 out of 5
InterContinental Osaka, an IHG Hotel
3-60, Ofuka-cho Kita-ku, Osaka, Osaka-fu

Reviews

9.6

Exceptional

Rating 10 - Excellent. 791 out of 1001 reviews" "
Rating 8 - Good. 164 out of 1001 reviews" "
Rating 6 - Okay. 27 out of 1001 reviews" "
Rating 4 - Poor. 8 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly, helpful and courteous. The room is spacious and very clean.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury accommodations and fully equipped gym.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping and dining, transport links are great tpp
Stayed 2 nights in Apr 2024
Response from This is InterContinental Osaka on Apr 15, 2024
Dear Mr./Ms. Sarang,Thank you for taking the time to share your positive feedback about your recent stay at InterContinental Osaka. We truly appreciate your kind words and are delighted to hear that you enjoyed our great location for shopping and dining, as well as our convenient transport links.Ensuring that our guests have a memorable and enjoyable experience is our top priority, and we are thrilled that we could contribute to your satisfaction during your time with us.Thank you once again for choosing InterContinental Osaka for your stay. Should you have any future travel plans that bring you back to our area, we would be honored to welcome you back to our hotel.Warm regards,InterContinental Osaka

10/10 Excellent

Derrico, Apex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always the best experience.
Stayed 5 nights in Mar 2024
Response from This is InterContinental Osaka on Apr 5, 2024
Dear Mr./Ms. Derrico,Thank you for choosing InterContinental Osaka once again for your recent stay.We are delighted to hear that you had yet another best experience with us. Your satisfaction is our utmost priority, and we are thrilled to know that we have consistently met your expectations.If you ever have any feedback or inquiries in the future, please don't hesitate to reach out to us.Once again, thank you for your continued patronage, and we look forward to welcoming you back to InterContinental Osaka soon.Best regards,InterContinental Osaka

10/10 Excellent

Miao, Burnaby

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
ideal place for shopping at Umeda and easy access to JR Osaka, Metro Osaka, and USJ.
Stayed 4 nights in Mar 2024
Response from This is InterContinental Osaka on Mar 19, 2024
Dear Mr./Ms. Miao,Thank you for choosing to stay with us at InterContinental Osaka and for taking the time to share your feedback.We're delighted to hear that you found our location to be ideal for shopping at Umeda and for its convenient access to JR Osaka, Metro Osaka, and USJ. Providing our guests with a central and easily accessible location is one of our top priorities, and we're pleased to know that it met your expectations.We understand that a convenient location can greatly enhance the overall experience of your stay, and we're thrilled that our proximity to these attractions contributed positively to your time in Osaka.Should you plan to visit Osaka again in the future, we would be honored to welcome you back.Thank you once again for choosing InterContinental Osaka, and we look forward to the opportunity to serve you again.Warm regards,InterContinental Osaka

8/10 Good

Federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very good hotel
Stayed 1 night in Mar 2024
Response from This is InterContinental Osaka on Mar 19, 2024
Dear Mr./Ms. Federico,Thank you for choosing to stay at InterContinental Osaka and for taking the time to share your feedback with us.We're thrilled to hear that you found your experience with us to be very good. Providing our guests with a memorable and enjoyable stay is our utmost priority, and it's always rewarding to receive positive feedback.Your feedback helps us to continually enhance our services and ensure that every guest has an exceptional experience.We hope to have the pleasure of welcoming you back to InterContinental Osaka in the future. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us.Thank you once again for choosing us, and we look forward to serving you again soon.Best regards,InterContinental Osaka

10/10 Excellent

Arash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from This is InterContinental Osaka on Mar 19, 2024
Dear Mr. Arash,We hope this email finds you well.We wanted to take a moment to express our sincere gratitude for your recent stay with us and for taking the time to rate your experience. We were thrilled to see that you gave us a perfect 5 out of 5 rating!Your feedback means a great deal to us, as it helps us understand what we're doing right and where we can improve to ensure that every guest has an exceptional experience with us.Once again, thank you for choosing to stay with us and for your generous rating. We look forward to welcoming you back soon!Warm regards,InterContinental Osaka

10/10 Excellent

Rahul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly one of the best hotel experiences I’ve ever had, in any price range. The room was immaculate, the facilities were impressive, but the service - absolutely impeccable. The staff made our trip SO enjoyable, that we are already looking forward to our next trip to Osaka, and wouldn’t even consider booking anywhere else. Thank you so much IC Osaka team, for making our experience an amazing one!
Stayed 3 nights in Mar 2024
Response from InterContinental Osaka on Mar 19, 2024
Dear Mr./Ms. Rahul,Thank you immensely for choosing to stay with us and for sharing such heartwarming feedback! We're overjoyed to hear that your experience with us was nothing short of exceptional. Your praise for our service and facilities means the world to us. We can't wait to welcome you back for another unforgettable stay in Osaka!Warm regards,InterContinental Osaka

10/10 Excellent

Aristofanis

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service and great location. Well worth the stay when visiting Osaka.
Stayed 4 nights in Mar 2024
Response from InterContinental Osaka on Mar 19, 2024
Dear Mr./Ms. Aristofanis,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and found our location convenient during your stay in Osaka. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People extremely nice and pleasant..!
Stayed 2 nights in Feb 2024
Response from This is InterContinental Osaka on Mar 28, 2024
Dear Mr./Ms. Juan,저희 인터컨티넨탈 오사카를 선택해 주셔서 진심으로 감사드립니다. 손님께서 우리 직원들을 "매우 친절하고 상냥하다"고 칭찬해 주셔서 저희도 매우 기쁩니다.더 궁금하신 점이나 도움이 필요하신 경우 언제든지 저희에게 연락해 주시기 바랍니다. 다시 한 번 감사드리며, 기대되는 만남을 기다리고 있겠습니다.감사합니다.Warm regards,InterContinental Osaka

6/10 Okay

Yukako

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Eriko, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at this hotel! Such a beautiful hotel located at the heart of city center.
Stayed 3 nights in Jan 2024

10/10 Excellent

Raul, Spring

Stayed 2 nights in Jan 2024

10/10 Excellent

Amina

Stayed 3 nights in Jan 2024

10/10 Excellent

Amit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Japan many times but this was my first time in Osaka. The Intercontinental Osaka turned out to be my favourite place I have ever stayed in Japan and also throughout the world. It's newer then most Hotels so it's very modern with well planned room features that just make sense when you are experiencing your visit. The staff are amazing, attentive and very friendly. All staff at 5* hotels especially in Japan are friendly but IHG's hospitality actually seems genuine and wholesome as apposed to a business transaction in most other hotels I've visited.
Stayed 9 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable, clean, and spacious. It was the perfect base for us while we explored Osaka.
Stayed 4 nights in Nov 2023

10/10 Excellent

Tor-Bjorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Takefumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 1 night in Nov 2023

6/10 Okay

Jummaida

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Randy

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the intercontinental Osaka. Mr Wynn Williams was super helpful in arranging a packaging service to send our souvenirs back to the US. All staff were extremely friendly and courteous. We also loved the gym and onsen. Only sticky situation was due to the man staffing the onsen only spoke Japanese and I noticed on multiple occasions there ware a language barrier when westerners had questions about the various customs of using slippers in the locker (and where to take them off) how to store clothes in locker, etc. I had difficulty asking him where the bathrooms were but after playing charades, we figured it out :) I would recommend this hotel without any qualms. Thanks again for an incredible stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Julius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply outstanding, could not ask for more. Immaculate, modern, staff helpful, interested without being intrusive, everything in good taste.
Stayed 1 night in Oct 2023

10/10 Excellent

Yun Han Jaryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities are one notch above the nearby competitors in Osaka and also neighbouring prefectures
Stayed 3 nights in Oct 2023

10/10 Excellent

Rafael, Piti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a 5-star hotel…beautiful room and excellent location.
Stayed 2 nights in Oct 2023

2/10 Terrible

VIKTOR, Gardena

Travelled with family and small children
This hotel is verpriced.
Stayed 1 night in Sep 2023

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 3 nights in Aug 2023

10/10 Excellent

Roya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from This is InterContinental Osaka on Sep 5, 2023
Dear Mr./Ms. RoyaThank you very much for choosing to stay at InterContinental Osaka! We would further appreciate taking your precious time for giving us such a high socre.It is our pleasure to hear that our service and products have met your expectations. We hope to have the privilege in welcoming you back again in the near future. Please receive our very best regards from the team, InterContinental Osaka

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a fussy hotel stayer. But would book this place in a heartbeat. Beautiful room overlooking the city skyline. Bathroom with glass wall is a nice touch
Stayed 2 nights in Aug 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food. Facilities were top notch. Friendly staff. Lovely rooms.
Stayed 3 nights in Aug 2023

10/10 Excellent

Siu Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for shopping and transportation.
Stayed 2 nights in Aug 2023

10/10 Excellent

Professor. Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My choice of stay in Osaka
Excellent staff, extremely convenient, and very comfortable rooms. I am in Japan monthly, and without doubt, my stay of choice in Osaka
Stayed 3 nights in Jul 2023

6/10 Okay

Michael

Stayed 2 nights in Jul 2023

10/10 Excellent

Zeyang

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice services in a premium location
Stayed 1 night in Jun 2023

10/10 Excellent

Tatsuya

Stayed 1 night in Jun 2023

10/10 Excellent

Queenie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Logan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of Osaka
Stayed 3 nights in May 2023

10/10 Excellent

Mak Alys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for numerous times, staff services and room quality are good. Hope to have more choices on pillows as I don’t quite used to extra soft feather pillows.
Stayed 3 nights in May 2023

10/10 Excellent

Roberto

Stayed 2 nights in May 2023

10/10 Excellent

Mingdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Dominique

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10!
Fantastic stay at the Intercontinental Osaka. Perfect location. The hotel is beautiful, very modern and spotless. The breakfast is wonderful and will suit any taste. The rooms are large and very well equipped. We particularly loved the shower and tub. Highly recommend this hotel.
Our room
Stayed 2 nights in Apr 2023

10/10 Excellent

Gonzalo, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, the gym & pool are excellent
Stayed 1 night in Mar 2023

10/10 Excellent

Roman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent!
Response from InterContinental Osaka on Dec 6, 2022
Thank you very much for sharing your feedback.We are so happy to hear that you had a wonderful stay with us and we also hope to see you back again in the near future InterContinental Osaka

10/10 Excellent

Carie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, Nice hotel bar with terrific view. Very close to main subway/train station. Room is quite spacious and fairly modern. Beautiful floor to ceiling windows of great city view. One restaurant is Michelin rated - reservations are recommended.
Stayed 4 nights in Nov 2022
Response from InterContinental Osaka on Nov 19, 2022
Thank you so much for staying with us.We are glad to hear that you enjoy the stay.We sincerely hope that we will have another chance to welcome you back in the near future. Please receive our very best regards from the team,

10/10 Excellent

Nancy, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this hotel a 6th star, I would. While the entire staff was amazing, Yasuhide (Club Supervisor) went way beyond our expectation. We arrived at the hotel around 8:00 p.m. After dropping our things off in our room, we headed to the lounge for a little snack. Even though cocktail hour ended at 7:30 p.m., I was served a glass of wine and my husband was served his choice of ginger ale (Did you know there were different types of ginger ale-dry and sweet?). We were telling Yasuhide how we had jumped on the train right after work with only 3 minutes to spare, and he said, "Does this mean that you haven't eaten dinner?" By this time it was already 8:30 p.m. and the lounge closes at 9:00 p.m. but that didn't seem to bother Yasuhide. He went into the kitchen and returned with very elaborate bento boxes. At no time, did we feel rushed even when closing time approached. The rooms are well appointed. The bed was very comfortable with king size pillows. I really loved the bath tub and l'occitane bath gel. We also had a beautiful view of the sunset. Breakfast was over the top delicious! Eggs were made to order. Coffee, Cafe Latte, and cappuccino were made to order. However, the pastry selection was the star of the show-flaky layered pastries that would rival any patisserie in France. We also enjoyed the afternoon tea service which was delicious. While all this makes it sound like we never left the hotel, the location is close to Osaka station which makes exploring convenient.
Stayed 2 nights in Dec 2021
Response from InterContinental Osaka on Dec 14, 2021
Dear Ms.Nancy Sullivan, Thank you very much for choosing InterContinental Osaka and for taking time to share your feedback about your recent stay with us. We also thank you for your loyal patronage to our hotel. Your such high rate which have been given to us with great comments on the Club Lounge experience, it is simply delighted for us to know that our service met your expectations. Your comments have been shared with team and it is always encouraging and more inspiring for us to have direct feedback from our guests to aim even higher for the better service. We sincerely hope that we will have another chance to welcome you back in the near future. Please receive our very best regards from the team, InterContinental Osaka

10/10 Excellent

Yoshiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from インターコンチネンタルホテル大阪 on Jul 6, 2021
Yoshiro様 平素は、インターコンチネンタルホテル大阪をご利用いただきまして誠にありがとうございます。 またご多忙中、弊ホテルのレビューをご投稿いただきましたこと、重ねて御礼申し上げます。 過日のご滞在はお楽しみいただけましたでしょうか? 常にご満足いただけるサービスをお届けできるよう、一層精進して参りますので、引き続きご愛顧いただきますようよろしくお願い申し上げます。 Yoshiro様のまたのお帰りを、心よりお待ち申し上げております。 ゲストエクスペリエンススペシャリスト インターコンチネンタルホテル大阪

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from インターコンチネンタルホテル大阪 on May 14, 2021
Anonymous様 過日はインターコンチネンタルホテル大阪へお越しいただき、誠にありがとうございます。 またご多忙中、レビューをご投稿いただきましたこと、重ねて御礼申し上げます。 これからも、お客様のご期待に沿うサービスをお届けできるよう、ホテルスタッフ一同一層精進してまいります。 またのご利用をお待ちいたしております。

10/10 Excellent

Yoshiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020