Lounge

Reviews of Hotel Universal Port

3.5 out of 5
Hotel Universal Port
1-1-111 Sakurajima, Konohana Ku, Osaka, Osaka-fu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 745 out of 1005 reviews" "
Rating 8 - Good. 202 out of 1005 reviews" "
Rating 6 - Okay. 36 out of 1005 reviews" "
Rating 4 - Poor. 14 out of 1005 reviews" "
Rating 2 - Terrible. 8 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Siraj

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Great price, less than 5 minutes from universal, spacious room, pleasant service. An all-around great experience for anyone who wants a place to stay near USJ.
Stayed 2 nights in Mar 2024
Response from Hotel Universal Port on Mar 11, 2024
Thank you very much for choosing HOTEL UNIVERSAL PORT for your recent stay.We appreciate your valuable feedback.We will be pleased to have you with us again the next time you visit USJ again. We are looking forward to seeing you again.

10/10 Excellent

De Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had it all! It was conveniently located by transportation and a 3-5 minutes walk to USJ. They had multiple dining options within the hotel and the food was delicious at the restaurant, bar and cafe. They had a gift shop and spa that was also a plus. You could buy your tickets for USJ in the hotel. The staff was welcoming and made sure you had an excellent experience. I definitely recommend staying at the Universal Port Hotel. It was a 10/10 for my family and I.
Response from Hotel Universal Port on Mar 5, 2024
Thank you very much for staying at Hotel Universal Port .We appreciate your valuable feedback and we are glad to hear that you had a comfortable stay.We will continue to improve our service skill and provide you more comfortable stay on your next trip. We are looking forward to seeing you again.

10/10 Excellent

Jason

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in Osaka! Great location to visit the City and the Park. Lots of dining and JR train within 5 minute walk from the Hotel. The breakfast was amazing, so many delicious options!
Stayed 6 nights in Feb 2024
Response from HOTEL UNIVERSAL PORT on Feb 27, 2024
Thank you very much for choosing HOTEL UNIVERSAL PORT for your recent stay.It is a pleasure to read that you enjoyed your stay at our hotel.We are looking forward to seeing you again.

8/10 Good

Seong Hoon, Yokohama

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was okay, but the check in was terrible. What's the point of getting people to handwrite the check in, despite having our booking records already?
Stayed 1 night in Feb 2024
Response from HOTEL UNIVERSAL PORT on Feb 27, 2024
Thank you very much for choosing HOTEL UNIVERSAL PORT for your recent stay.We will take your comments seriously.We are looking forward to seeing you again.

8/10 Good

Linda

Stayed 2 nights in Jan 2024
Response from HOTEL UNIVERSAL PORT on Feb 12, 2024
Thank you very much for choosing HOTEL UNIVERSAL PORT for your recent stay.We are looking forward to seeing you again.

10/10 Excellent

Yuen Wah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ホテル ユニバーサル ポート on Jan 30, 2024
この度は、お忙しい中、お時間を割いてホテル ユニバーサル ポートに評価をいただき、誠にありがとうございます。お客様から届くお声は、クルー一同にとって、大変励みとなります。今後共お客様にご満足いただけるホテルを目指してまいりますので、これまでと変わらぬご愛顧のほどよろしくお願い申し上げます。再びみなさまにお会いできる日を、クルー一同心よりお待ち申し上げております。

8/10 Good

Mark

Travelled with family
Liked: Amenities, property conditions & facilities
Slightly more catered for Japanese than foreigners, and really geared to younger families. No food services, including room service, after 10pm. Within 600m there is a Lawsons and 711 that stay open till 11pm. Hotel itself is clean and really practical. Value for money.
Stayed 2 nights in Jan 2024
Response from Hotel Universal Port Manager on Jan 30, 2024
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We aim to become a service that gives you excitement and satisfaction even when you come next time, we will best service forward daily.We will be waiting for your continued use.

10/10 Excellent

Soon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Universal Port Manager on Jan 9, 2024
Thank you very much for evaluating Hotel Universal Port.Thank you for taking the time to evaluate us while you are busy.The voices received from customers are very encouraging for the staff.As we aim to be a hotel that will satisfy our customers in the future,Thank you for your continued patronage.We look forward to seeing you again again.

6/10 Okay

Kaming

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room for four was small, no place for four luggage. Very dirty room, lots of dirt on tissue pack and dirty bed. Breakfast with limited choice compared to stay in 2018. Staff was helpful and efficient.
Stayed 2 nights in Jan 2024
Response from Hotel Universal Port Manager on Jan 9, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay. Your comments are crucial in helping us address and rectify issues to ensure a more pleasant experience for our guests.We regret to hear that the room provided was not spacious enough to accommodate four people comfortably and lacked sufficient space for luggage. Your concerns regarding cleanliness are taken very seriously, and we will be addressing this matter with our housekeeping team to ensure that such oversights are not repeated in the future. Clean and well-maintained accommodations are a top priority for us, and we apologize for any discomfort this may have caused.On a positive note, we're pleased to hear that our staff was helpful and efficient. Providing excellent service is a core value for us, and we will continue to strive for excellence in all aspects of our guest experience.Thank you for bringing these matters to our attention, and we appreciate your understanding.Sincerely,

10/10 Excellent

WEI LING

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next to Universal Studios Japan, a very convenient location. The staff is very helpful and friendly. Some staff’s English is limited, but they try their best to communicate. The room is spacious, I can open three suitcases and still have space to walk around the room. Overall, highly recommended this hotel.
Stayed 3 nights in Dec 2023
Response from Hotel Universal Port Manager on Jan 4, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel's location next to Universal Studios Japan to be very convenient. Our team takes great pride in providing helpful and friendly service, and it's wonderful to know that you had a positive interaction with our staff.We appreciate your understanding regarding any language limitations, and we're glad to hear that our team made efforts to communicate effectively. At our hotel, we strive to create a welcoming and accommodating environment for all our guests.It's fantastic to learn that you found your room to be spacious, providing ample space for your belongings. We understand the importance of comfort during a stay, and we're delighted to have met your expectations.Your recommendation means a lot to us, and we sincerely appreciate your kind words. We look forward to welcoming you back in the future and ensuring your next stay is just as enjoyable.Thank you again for choosing to stay with us!Warm regards,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from HOTEL UNIVERSAL PORT on Dec 30, 2023
Thank you very much for using our hotel.Please use our hotel when you come to Osaka. Our entire crew looks forward to your visit.

10/10 Excellent

Sumi

Stayed 1 night in Dec 2023
Response from ホテル ユニバーサル ポート on Jan 30, 2024
この度は、お忙しい中、お時間を割いてホテル ユニバーサル ポートに評価をいただき、誠にありがとうございます。お客様から届くお声は、クルー一同にとって、大変励みとなります。今後共お客様にご満足いただけるホテルを目指してまいりますので、これまでと変わらぬご愛顧のほどよろしくお願い申し上げます。再びみなさまにお会いできる日を、クルー一同心よりお待ち申し上げております。

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and welcoming. Rooms were clean and we had a lovely view of the ocean. Breakfast buffet was great with a variety of options. Recommended to those visiting USJ.
Stayed 2 nights in Dec 2023
Response from HOTEL UNIVERSAL PORT on Dec 30, 2023
Thank you very much for using our hotel.I am very happy to receive so many kind words.Please choose our hotel again next time. All of our crew members are looking forward to the day when we can see you again.

10/10 Excellent

nientzu

Stayed 2 nights in Nov 2023
Response from Hotel Universal Port Manager on Dec 11, 2023
Thank you very much for taking time out of your busy schedule to evaluate Hotel Universal Port. The feedback we receive from our guests is very encouraging to our entire crew. We will continue to strive to satisfy our guests, and we look forward to your continued patronage. The entire crew looks forward to seeing you again.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great first time experience
Easy to get to from KIX airport, location is convenient to get to USJ and to train startion, and staff was most helpful!
Stayed 3 nights in Oct 2023
Response from Hotel Universal Port Manager on Nov 11, 2023
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

6/10 Okay

Yiqian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is perfect in this hotel, except the front desk staff, they always trying to ignore when guests stand of the front desk waiting to be served. 3mins walking to USJ, got 2 convenience stores around.
Stayed 2 nights in Oct 2023
Response from Hotel Universal Port Manager on Oct 30, 2023
Thank you very much for choosing Hotel Universal Port.We would also like to thank you again for your feedback on that occasion.However, we apologize for the inconvenience caused by the lack of consideration by the hotel crew on this occasion.We sincerely apologize for any inconvenience caused. We sincerely apologize for any inconvenience caused.We will pass your comments on to our hotel crew,We will share your comments with our hotel crew and encourage them to maintain and improve our daily service.We have already instructed the staff in charge of the matter you have pointed out to improve the situation.We will do our best to ensure that our guests can use our services with peace of mind,We look forward to your continued patronage.

10/10 Excellent

Haruka

Stayed 2 nights in Oct 2023
Response from ホテル ユニバーサル ポート on Nov 22, 2023
この度は、ホテルユニバーサルポートに評価を頂き、誠にありがとうございます。お忙しい中、お時間を割いて評価をいただきありがとうございます。お客様から届くお声は、クルー一同にとって、大変励みとなります。今後共お客様にご満足いただけるホテルを目指してまいりますので、これまでと変わらぬご愛顧のほどよろしくお願い申し上げます。再びみなさまにお会いできる日を、クルー一同心よりお待ち申し上げております。

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Oct 2023
Response from Hotel Universal Port Manager on Oct 27, 2023
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We aim to become a service that gives you excitement and satisfaction even when you come next time, we will best service forward daily.We will be waiting for your continued use.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
MINIONS!!! WE LOVE THE MINIONS!
Stayed 1 night in Oct 2023
Response from Hotel Universal Port Manager on Oct 17, 2023
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Noah

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Hotel Universal Port Manager on Oct 2, 2023
Thank you very much for evaluating Hotel Universal Port.Thank you for taking the time to evaluate us while you are busy.The voices received from customers are very encouraging for the staff.As we aim to be a hotel that will satisfy our customers in the future,Thank you for your continued patronage.We look forward to seeing you again again.

10/10 Excellent

Bradley

Stayed 3 nights in Sep 2023
Response from Hotel Universal Port Manager on Oct 17, 2023
Thank you very much for having us stay at our hotel.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Katie-Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to Universal Studios Osaka, so super convenient. Train station also adjacent,and shops. Extremely friendly staff, and cute Minions everywhere for the kids, although my husband also loved them. Very nice place overall.
Stayed 2 nights in Sep 2023
Response from Hotel Universal Port Manager on Sep 6, 2023
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We aim to become a service that gives you excitement and satisfaction even when you come next time, we will best service forward daily.We will be waiting for your continued use.

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all
Stayed 2 nights in Aug 2023
Response from Hotel Universal Port Manager on Sep 4, 2023
Thank you very much for having us stay at our hotel.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

AMELIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Universal Port Manager on Aug 31, 2023
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We saw how comfortable you stayed and we feel very happy.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the official hotel affiliated with Universal Studios Japan - it is decorated in the Minion theme throughout the lobby of the hotel. A lot of fun, and the service staff was wonderful. The hotel is a short walk to Universal Japan and Universal Citywalk.
Stayed 2 nights in Aug 2023
Response from Hotel Universal Port Manager on Aug 22, 2023
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We aim to become a service that gives you excitement and satisfaction even when you come next time, we will best service forward daily.We will be waiting for your continued use.

10/10 Excellent

helen

Stayed 1 night in Aug 2023
Response from Hotel Universal Port Manager on Aug 25, 2023
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We aim to become a service that gives you excitement and satisfaction even when you come next time, we will best service forward daily.We will be waiting for your continued use.

10/10 Excellent

Carlos

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family when visiting Universal Studios Japan!
Stayed 2 nights in Jul 2023
Response from Hotel Universal Port Manager on Aug 1, 2023
Thank you very much for having us stay at our hotel.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Motomi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, quality of the amenities is good, convenience stores and train station nearby
Stayed 2 nights in Jul 2023
Response from Hotel Universal Port Manager on Jul 22, 2023
Thank you very much for having us stay at our hotel.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Junko

Stayed 1 night in Jul 2023
Response from ホテル ユニバーサル ポート ヴィータ on Aug 7, 2023
この度は当ホテルをご利用いただきまして、誠にありがとうございます。ご滞在にご満足いただけ、高い評価を頂戴でき、大変嬉しく存じます。機会がございましたら、また当ホテルをご利用いただけますと幸いです。またのお越しを心よりお待ちしております。

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot of restaurants around the area.
Stayed 3 nights in Jun 2023
Response from HOTEL UNIVERSAL PORT on Jul 12, 2023
Thank you very much for choosing HOTEL UNIVERSAL PORT for your recent stay.We appreciate your valuable feedback.We will be pleased to have you with us again the next time you visit USJ again. We are looking forward to seeing you again.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price. Conveniently located across universal studios. Much nicer than expected!
Stayed 1 night in Jun 2023
Response from Hotel Universal Port Manager on Jul 3, 2023
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We aim to become a service that gives you excitement and satisfaction even when you come next time, we will best service forward daily.We will be waiting for your continued use.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to park
Stayed 2 nights in Jun 2023
Response from Hotel Universal Port Manager on Jul 2, 2023
Thank you very much for having us stay at our hotel.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

2/10 Terrible

Roxanna

Stayed 2 nights in Jun 2023
Response from HOTEL UNIVERSAL PORT on Jul 26, 2023
Thank you very much for choosing HOTEL UNIVERSAL PORT for your recent stay.However, we sincerely apologize for not being able to provide you with a satisfactory stay during your stay. We will continue to work on further service improvement. We appreciate your patience and hope that you will continue to use our hotel. We look forward to welcoming you all to the museum.

8/10 Good

Virginia

Travelled with group
Liked: Cleanliness, staff & service
It was okay in general
Stayed 2 nights in Jun 2023
Response from Hotel Universal Port Manager on Jun 20, 2023
Thank you very much for choosing Hotel Universal Port.We would also like to thank you again for taking the time to share your impressions with us.We are very happy to hear that you had a pleasant stay at our hotel.We will pass your comments on to our hotel crew,We will share your comments with our hotel crew and encourage them to maintain and improve our daily service.We look forward to your continued patronage in the future.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient access to JR station and to universal park. Just a cross the street. Rooms were clean and was roomy enough for a family of 4. Perfect for our quick 2 night stay in Osaka.
Stayed 2 nights in May 2023
Response from Hotel Universal Port Manager on Jun 20, 2023
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Kum soon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and nice view.
Stayed 1 night in Jun 2023
Response from Hotel Universal Port Manager on Jun 12, 2023
Thank you very much for having us stay at our hotel.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a great location just up the hill from Universal with lots of restaurants and train near by. Hotel was very clean and big family room for Japan. Only problem was the laundry, dryer needed 3 cycles.
Stayed 4 nights in May 2023
Response from Hotel Universal Port Manager on Jun 2, 2023
Thank you very much for staying at Hotel Universal Port.We are very pleased to hear that you enjoyed your stay with us. We are honored that we were able to provide you with a stay that satisfied you.Thank you very much for your compliments about the accessibility of the park and the hotel. I am sure that you had a great time in the parks and I am sure that everyone had a wonderful time.We hope that the time you spent at our hotel was also a part of your wonderful memories.We hope that you will have another opportunity to stay with us again.

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I loved how it was a short walk to Universal Studios Japan and how cleam everything was. The service was really top quality.
Stayed 3 nights in May 2023
Response from Hotel Universal Port Manager on Jun 2, 2023
Thank you very much for choosing our hotel.We would also like to thank you again for taking the time to provide us with your feedback.Thank you also for your high evaluation of our crew.We are very happy to hear that you enjoyed your stay with us.As an official hotel, we will continue to strive to make your stay with us even more comfortable and enjoyable,We will continue to make every effort to make your stay with us more comfortable and enjoyable as an official hotel.We sincerely look forward to welcoming you back to our hotel.

10/10 Excellent

lucy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our favorite hotel during our three week trip around Japan. So close and conveniently located near Universal, I even enjoyed breakfast without the hurry to be on time for the park opening. Breakfast is great, with many options, and specially kids-focused. Loved that, because our kid is a bit fussy with foods and he ate everything there. Seen in his face the reaction when he saw the hotel is Minions themed was priceless. He couldn’t believed we were all staying in a Minions hosted hotel. Amazing idea from the hotel to theme this hotel in such a beautiful way. The staff is very nice and courteous, and the room was perfect, huge, clean, and with a great view. The store on the ground floor has a huge selection of the same toys you can find in the park. That makes it convenient to avoid carrying shopping bags in the park if you can get it in the hotel too. Check what you like and buy it in the hotel. We stayed for three days to spend more time in Universal, it was definitely worth it. We will definitely stay here in the future.
Response from HOTEL UNIVERSAL PORT MANEGER on May 18, 2023
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We saw how comfortable you stayed and we feel very happy.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 Good

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight ahead of a day at Universal Studios. Unfortunately we got in late at 10pm and checked out first thing in the morning so didn’t get the chance to really enjoy everything the hotel provides for. Pros - super close to the train station, Universal Studios and a Lawson. Room size was twice the size compared to other hotel rooms we stayed in, in Tokyo and Kyoto. Hotel provided child size PJs, slippers and even a step booster for the bathroom sink. So thoughtful!
Stayed 1 night in Apr 2023
Response from HOTEL UNIVERSAL PORT MANEGER on May 1, 2023
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We aim to become a service that gives you excitement and satisfaction even when you come next time, we will best service forward daily.We will be waiting for your continued use.

6/10 Okay

MARYJANE

Liked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from HOTEL UNIVERSAL PORT MANEGER on May 8, 2023
Thank you very much for having us stay at our hotel.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Methusela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I can see Universal Studio rides from my room glass window. Spacious and nice room too!
Stayed 3 nights in Mar 2023
Response from HOTEL UNIVERSAL PORT on Mar 27, 2023
Thank you very much for choosing HOTEL UNIVERSAL PORT for your recent stay.We appreciate your valuable feedback.We will be pleased to have you with us again the next time you visit USJ again. We are looking forward to seeing you again.

8/10 Good

Samara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean rooms.
Response from HOTEL UNIVERSAL PORT on Jan 28, 2023
Thank you very much for choosing HOTEL UNIVERSAL PORT for your recent stay.We appreciate your valuable feedback.We will be pleased to have you with us again the next time you visit USJ again. We are looking forward to seeing you again.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and stay was excellent !
Stayed 3 nights in Sep 2022
Response from HOTEL UNIVERSAL PORT VITA on Sep 30, 2022
Thank you very much for choosing HOTEL UNIVERSAL PORT VITA for your recent stay.We appreciate your valuable feedback.It is a pleasure to read that you enjoyed your stay at our hotel.We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from ホテル ユニバーサル ポート on Jul 27, 2022
この度はホテル ユニバーサル ポートにご宿泊賜り、その折のことをご評価賜り誠にありがとうございます。これからもサービス向上を目指しまして、ご満足いただけますよう努めて参ります。 今後とも当ホテルをご愛顧いただけますと幸いです。 ご来館を、クルー一同心よりお待ち申し上げております。

10/10 Excellent

SANDEEP

Stayed 2 nights in Jul 2022

2/10 Terrible

Ian

Stayed 1 night in May 2022

8/10 Good

Henry

Stayed 2 nights in Apr 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Charlton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No public bath (Sento/Onsen) and no breakfast included with the stay were the only downers. Breakfast is quite expensive too (3000 for adults, 1500 for kids) Other than that lovely hotel 5 mins from Universal Studios Japan.
Stayed 1 night in Apr 2022
Response from HOTEL UNIVERSAL PORT MANEGER on May 2, 2022
Thank you very much for having us stay at our hotel. Every employee will continue to devote so that we can offer you more hospitality when you next visit us.