Aerial view

Reviews of Hotel New Otani Osaka

5 out of 5
Hotel New Otani Osaka
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1108 out of 1472 reviews" "
Rating 8 - Good. 271 out of 1472 reviews" "
Rating 6 - Okay. 63 out of 1472 reviews" "
Rating 4 - Poor. 14 out of 1472 reviews" "
Rating 2 - Terrible. 16 out of 1472 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

tuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, located in a good area. This area doesn't have many shops or restaurants nearby but the train station is only 5 minutes walk. The room was large and comfortable with great view of the Osaka castle. The spa was a awsome addition to our stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was right next to Osaka castle and had an excellent view of it. The neighborhood was luxurious and walkable
Stayed 4 nights in Mar 2024

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent service. Near several very helpful train stops, however the surrounding area is a business park (little surround for walkable food etc), so be prepared to train to most attractions.
Stayed 5 nights in Mar 2024

10/10 Excellent

Sangjin

Travelled with family
Amazing!
Stayed 2 nights in Mar 2024

8/10 Good

Jeri, Encinitas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a delightful hotel, close to Osaka Castle. Lots of shops and restaurants on the hotel property. We especially loved the Isshin ala carte restaurant in the basement. The sashima was wonderful. The only negative comment is that the room had no air conditioning or good fan, so the room got a little warm.
Stayed 2 nights in Mar 2024

10/10 Excellent

Wai Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely will stay there again :)
Stayed 3 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 24, 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you were satisfied with our services.We will do our best to provide you with a wonderful stay the next time you stay with us.We will continue to strive to create a beloved hotel that is uniquely New Otani, and we look forward to your continued patronage.

10/10 Excellent

Ghislain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a view on Osaka Castle and walkable to castle and 5 mn from nearest metro station. Nice staff. I wish the swimming pool and fitness room were included in the price.
Stayed 3 nights in Mar 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 23, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.Thank you very much for taking time out of your precious time to give us your feedback. We hope you had a relaxing stay in your room.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

8/10 Good

Kathrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a bit outdated but everything well maintained. I booked a room with castle view and that view was really nice. Unfortunately, hotel doesn’t have an Onsen and the fitness studio with indoor & outdoor pool isn’t free of charge for hotel guest (quite disappointing considering how much a night costs)
Stayed 3 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 21, 2024
Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view!We are very happy to hear that you enjoyed your stay with us.Your constructive feedback would tremendously contribute to better our service further.We thank you again for your honesty and the time you took to inform us of your experience.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property… we stayed here in Osaka for 6 days to travel around and it didn’t disappoint… the beds are a little hard but we adjusted… staff amazing. The area is the business district and very quiet but perfect for getting around and very close to the castle.. Thouroughly reccomend
Stayed 6 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 16, 2024
Thank you very much for staying at Hotel New Otani Osaka for 6 nights!We are very happy to hear that you were satisfied with our hotel's services especially the location.And we are delighted to find out that your experience with us was memorable and enjoyable.We sincerely hope to have the opportunity to welcome you back for our service that meets your expectations.

8/10 Good

Luisito Santos

Stayed 4 nights in Mar 2024

10/10 Excellent

?

Stayed 2 nights in Feb 2024
Response from Hotel New Otani Osaka on Mar 21, 2024
Thank you very much for your very valuable feedback!We are very happy to hear that you were satisfied with our services.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.We sincerely hope to have the opportunity to welcome you back for our service that meets your expectations.

10/10 Excellent

Alandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the suite we rented, the whole hotel is a bit dated and has that old world opulence feel that feels like it’s part of a bygone era. But that era is the early 90s. We loved our stay here and would return.
Stayed 5 nights in Feb 2024
Response from Hotel New Otani Osaka on Feb 24, 2024
We would like to take this opportunity to thank you for staying in one of our suite rooms at Hotel New Otani Osaka.We are grateful to read that you enjoyed the location and services of our hotel.Although we do not have the latest facilities, we will continue to carefully maintain them and provide clean and comfortable guest rooms for many years to come.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

Sangita

Liked: Cleanliness, staff & service, property conditions & facilities
Not much choice for vegetarians so dining was not a good experience.
Stayed 2 nights in Feb 2024
Response from Hotel New Otani Osaka on Feb 29, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.Your constructive feedback would tremendously contribute to better our service further.We will make your opinion the future reference, and do our best to make customers stay more enjoyable. We thank you again for your honesty and the time you took to inform us of your experience.

10/10 Excellent

Kathy, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large hotel next to Osaka castle. My room was very large compared to Japan standards. The bathroom was a bit dated but the room was very well maintained and clean. The hotel is in a business area so not as many shopping options in the area. However, the train station is very close and you can easily go to other parts of the city.
Stayed 2 nights in Feb 2024
Response from Hotel New Otani Osaka on Feb 22, 2024
Thank you for your excellent review of Hotel New Otani Osaka!We are delighted to hear that you found the location to be nice, and our rooms to be spacious and comfortable.Although we do not have the latest facilities, we will continue to carefully maintain them and provide clean and comfortable guest rooms for many years to come.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons.We are looking forward to welcoming you back to our hotel, where you can also enjoy the cherry blossoms in the surrounding area.

10/10 Excellent

Anil, oranjestad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Hotel New Otani Osaka on Feb 16, 2024
Thank you for the great review of Hotel New Otani Osaka.Hotel New Otani Osaka is located in a lush green area in front of Osaka Castle and Osaka Castle Park, yet within easy reach of the city center.We will continue to value the heartfelt hospitality that is typical of New Otani Osaka, and we look forward to welcoming you again in the future.

10/10 Excellent

Jun, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel New Otani Osaka on Feb 11, 2024
Thank you for the great review of Hotel New Otani Osaka.We are grateful to read that you enjoyed our service.The Nishinomaru Garden in Osaka Castle Park adjacent to the hotel is one of the most famous cherry blossom viewing spots in the Kansai region, with approximately 300 cherry trees, mostly Someiyoshino, in bloom, and approximately 3,000 cherry trees in Osaka Castle Park.We are looking forward to welcoming you back to our hotel, where you can also enjoy the cherry blossoms in the surrounding area.

10/10 Excellent

Richard

Stayed 2 nights in Feb 2024
Response from Hotel New Otani Osaka on Mar 21, 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue to make every effort to maintain our rooms and improve our services so that everyone can use them comfortably and with peace of mind.We will continue to strive to create a beloved hotel that is uniquely New Otani, and we look forward to your continued patronage.

10/10 Excellent

Kwok Ming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel very clean and staff are kind and polite. I also like hotel environments and it’s very close to the Osaka City.
Stayed 1 night in Feb 2024
Response from Hotel New Otani Osaka on Feb 8, 2024
Thank you for your excellent review of Hotel New Otani Osaka!We are very happy to hear that you were satisfied with our services.Hotel New Otani Osaka is located in a lush green area in front of Osaka Castle and Osaka Castle Park, yet within easy reach of the city center.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.Thank you once again for your feedback.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

Karlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Impeccable service from very friendly staff. Hotel a little dated but very clean.
Stayed 1 night in Jan 2024
Response from Hotel New Otani Osaka on Jan 31, 2024
Thank you very much for staying at Hotel New Otani Osaka.We are very happy to hear that you had a pleasant stay with us.Although we do not have the latest facilities, we will continue to carefully maintain them and provide clean and comfortable guest rooms for many years to come.We are looking forward to welcoming you back to our hotel, where you can also enjoy the cherry blossoms in the surrounding area.

10/10 Excellent

Yimeng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel New Otani Osaka on Jan 24, 2024
Thank you for the great review of Hotel New Otani Osaka.Hotel New Otani Osaka is located in a lush green area in front of Osaka Castle and Osaka Castle Park, yet within easy reach of the city center.We will continue to value the heartfelt hospitality that is typical of New Otani Osaka, and we look forward to welcoming you again in the future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel located within a 15 min walk to Osaka Castle and close to public transport. Everything is clean, breakfast is delicious, the service is great, and the price is right.
Stayed 1 night in Jan 2024
Response from Hotel New Otani Osaka on Jan 20, 2024
Thank you very much for taking time out of your precious time to write us a review.We are very pleased to hear that you enjoyed our service, location and breakfast.The breakfast buffet at the all day dining "SATSUKI" is very popular with our guests, who can choose from a wide variety of items on the menu.In addition, Osaka Castle Park offers scenery that changes with the seasons.The Nishinomaru Garden in Osaka Castle Park adjacent to the hotel is one of the best cherry blossom viewing spots in the Kansai region, with approximately 300 cherry trees, mostly Someiyoshino, in bloom in Osaka Castle Park, and approximately 3,000 cherry trees in Osaka Castle Park.We look forward to welcoming you back to our hotel, where you can also enjoy the surrounding cherry blossoms.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the structure and the staff a lot.
Stayed 4 nights in Jan 2024
Response from Hotel New Otani Osaka on Jan 20, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We appreciate your rate on our service, we are happy to know of your satisfactation.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

6/10 Okay

JAMES

Travelled with family
Liked: Cleanliness, staff & service
People are very nice and helpful in the hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Saoud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will find hospitality and cooperation in this hotel. The staff are well spoken and they speak english on a substantial level. They were very helpful and their service could not be challenged by any hotel I had stayed prior to them.
Stayed 3 nights in Jan 2024
Response from Hotel New Otani Osaka on Jan 12, 2024
Thank you for choosing to stay at Hotel New Otani Osaka.We are very grateful to read that you enjoyed our hotel's location and services.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons.The Nishinomaru Garden in Osaka Castle Park adjacent to the hotel is one of the most famous cherry blossom viewing spots in the Kansai region, with approximately 300 cherry trees, mostly Someiyoshino, in bloom, and approximately 3,000 cherry trees in Osaka Castle Park.We are looking forward to welcoming you back to our hotel, where you can also enjoy the cherry blossoms in the surrounding area.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself was lovely and nearby there are places to eat. Metro nearby and walking distance to see The Palace. Spectacular views from my oversized room too! Will return!
Response from Hotel New Otani Osaka on Jan 12, 2024
Thank you for choosing to stay at Hotel New Otani Osaka.We are very grateful to read that you enjoyed our hotel's location and services.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons.The Nishinomaru Garden in Osaka Castle Park adjacent to the hotel is one of the most famous cherry blossom viewing spots in the Kansai region, with approximately 300 cherry trees, mostly Someiyoshino, in bloom, and approximately 3,000 cherry trees in Osaka Castle Park.We are looking forward to welcoming you back to our hotel, where you can also enjoy the cherry blossoms in the surrounding area.

10/10 Excellent

Jason

Stayed 5 nights in Jan 2024
Response from Hotel New Otani Osaka on Jan 9, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We appreciate your rate on our service, we are happy to know of your satisfactation.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.The Nishinomaru Garden in Osaka Castle Park adjacent to the hotel is one of the most famous cherry blossom viewing spots in the Kansai region, with approximately 300 cherry trees, mostly Someiyoshino, in bloom, and approximately 3,000 cherry trees in Osaka Castle Park.We are looking forward to welcoming you back to our hotel, where you can also enjoy the cherry blossoms in the surrounding area.

10/10 Excellent

Kurtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in osaka. Very clean and great staff.
Stayed 2 nights in Jan 2024
Response from Hotel New Otani Osaka on Jan 9, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are grateful to read that you enjoyed the location and our service.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.The Nishinomaru Garden in Osaka Castle Park adjacent to the hotel is one of the most famous cherry blossom viewing spots in the Kansai region, with approximately 300 cherry trees, mostly Someiyoshino, in bloom, and approximately 3,000 cherry trees in Osaka Castle Park.We are looking forward to welcoming you back to our hotel, where you can also enjoy the cherry blossoms in the surrounding area.

8/10 Good

Julie, Arcadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel New Otani Osaka on Jan 4, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Spencer, Pittsburg

Response from Hotel New Otani Osaka on Jan 4, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We appreciate your rate on our service, we are happy to know of your satisfactation.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Sam Vineet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel New Otani Osaka on Jan 4, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We appreciate your rate on our service, we are happy to know of your satisfactation.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel with great service and great facilities kept in excellent condition.
Stayed 1 night in Dec 2023
Response from Hotel New Otani Osaka on Dec 28, 2023
Thank you very much for the great review of Hotel New Otani Osaka.Thank you for your gracious words of praise for our service.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you bought your experience to our attention.We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Hotel New Otani Osaka on Feb 8, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We appreciate your rate on our service, we are happy to know of your satisfactation.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

8/10 Good

Natacha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location and beautiful view! Good service and friendly staff.
Stayed 2 nights in Nov 2023
Response from Hotel New Otani Osaka on Dec 25, 2023
Thank you very much for the great review of Hotel New Otani Osaka.Thank you for your gracious words of praise for our service.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you bought your experience to our attention.We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Mansoor

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel New Otani Osaka on Dec 25, 2023
Thank you very much for choosing to stay at Hotel New Otani Osaka.We appreciate your rate on our service, we are happy to know of your satisfactation.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Nanami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Osaka Jo Hall, super convenient location and close to train stations as well. Kind and friendly staff and clean property. Will come again!
Stayed 3 nights in Dec 2023
Response from Hotel New Otani Osaka on Dec 25, 2023
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are pleased that you enjoyed our service, the convenient hotel surroundings and accessibility.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Tongyai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received an upgrade to a huge room with a spetacular view of Osaka park! Everything is perfect!
Stayed 3 nights in Nov 2023
Response from Hotel New Otani Osaka on Dec 25, 2023
Thank you very much for staying at Hotel New Otani Osaka.We are very happy to hear that you had a pleasant stay with us.We will continue to make every effort to maintain our rooms and improve our services so that everyone can use them comfortably and with peace of mind.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

Alan

Stayed 3 nights in Dec 2023
Response from Hotel New Otani Osaka on Jan 12, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We appreciate your rate on our service, we are happy to know of your satisfactation.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Kyungtaek

Stayed 3 nights in Dec 2023
Response from Hotel New Otani Osaka on Dec 21, 2023
Thank you for the great review of Hotel New Otani Osaka.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Irvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room with castle view. Staff were all very helpful. I arrived at 2pm but check-in strictly allowed only at 3pm so I went on my walkabout to Tempozan. Was absolutely knackered when I returned late for my check-in. Close to full marks for this lovely hotel.
Response from Hotel New Otani Osaka on Dec 21, 2023
Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view!We are very happy to hear that you were satisfied with our services.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Seung Gun

Stayed 3 nights in Dec 2023
Response from Hotel New Otani Osaka on Dec 21, 2023
Thank you very much for staying at Hotel New Otani Osaka.We hope you enjoyed your stay in Osaka and that was a memorable trip for you.Again, thank you for your feedback and we hope to welcome you on another occasion.

10/10 Excellent

Gary Linn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel New Otani Osaka on Dec 17, 2023
Thank you for the great review of our hotel.We hope you enjoyed your stay in Osaka and that was a memorable trip for you.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

Kerin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel New Otani Osaka on Jan 25, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We appreciate your rate on our service, we are happy to know of your satisfactation.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Heng Leong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel
Stayed 6 nights in Dec 2023
Response from Hotel New Otani Osaka on Dec 21, 2023
Thank you very much for choosing to stay at Hotel New Otani Osaka.We hope you enjoyed your stay in Osaka and that was a memorable trip for you.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

Sau Yee

Stayed 2 nights in Dec 2023
Response from Hotel New Otani Osaka on Dec 21, 2023
Thank you very much for staying at Hotel New Otani Osaka.We hope you enjoyed your stay in Osaka and that was a memorable trip for you.Again, thank you for your feedback and we hope to welcome you on another occasion.

8/10 Good

Kerin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel should provide complimentary transport to some attractions
Stayed 3 nights in Dec 2023
Response from Hotel New Otani Osaka on Dec 21, 2023
Thank you very much for choosing Hotel New Otani Osaka.We will take your feedback into consideration and strive to make your stay with us even more enjoyable.Thank you once again and we do look forward to welcoming you back should your travel plans bring you back to Osaka.

10/10 Excellent

Christopher Steven

Stayed 3 nights in Dec 2023
Response from Hotel New Otani Osaka on Dec 17, 2023
Thank you for the great review of our hotel.We hope you enjoyed your stay in Osaka and that was a memorable trip for you.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

Min-chan

Stayed 2 nights in Dec 2023

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel New Otani Osaka on Dec 15, 2023
Thank you very much for choosing to stay at Hotel New Otani Osaka.We hope you enjoyed your stay in Osaka and that was a memorable trip for you.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

Ying man

Stayed 4 nights in Dec 2023
Response from Hotel New Otani Osaka on Dec 14, 2023
Thank you very much for staying at Hotel New Otani Osaka.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.