Front of property - evening/night

Reviews of Hilton Osaka

5 out of 5
Hilton Osaka
8-8, Umeda 1-chome, Kita-ku, Osaka, Osaka-fu

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1000 reviews" "
Rating 8 - Good. 340 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent. Friendly, helpful staff. Clean with excellent daily service of our room. The 24 hour gym was very good but additional cross trainer machines would have been useful. Great location. The breakfast was extremely good with a wide variety of food. We would highly recommend this hotel.
Stayed 5 nights in Apr 2024
Response from Hilton Osaka on Apr 24, 2024
Dear Lisa,Just wanted to thank you for your recent stay here at Hilton Osaka! So glad you were able to experience our authentic Hilton hospitality. I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel.We look forward to seeing you soon.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, a very nice hotel, across the street from many high-end shopping and regular shopping. Super access to train stations. Very nice room also. The elevators take a bit more time to come but then it is a large hotel. We enjoyed staying at this hotel.
Stayed 2 nights in Apr 2024
Response from Hilton Osaka on Apr 24, 2024
Just wanted to thank you for your recent stay here at Hilton Osaka! I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel.We look forward to seeing you soon.

10/10 Excellent

Morgan Grachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hilton Osaka on Apr 24, 2024
Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided.The team and I are looking forward to learn that you will be returning to Osaka.

6/10 Okay

Carolina

Travelled with family
Não vale o valor que é cobrado
Stayed 3 nights in Mar 2024

8/10 Good

Ching kei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but the lift wait is a bit long to lobby and to the room
Stayed 4 nights in Mar 2024
Response from Hilton Osaka on Apr 24, 2024
Dear Ching kei,Just wanted to thank you for your recent stay here at Hilton Osaka! I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel.We look forward to seeing you soon.

10/10 Excellent

Lay Tin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the Osaka station and have underground to access to any shopping center.The staff are friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Hilton Osaka on Mar 26, 2024
Dear Lay Tin,Thank you for staying at Hilton Osaka.We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.We look forward to welcoming you back on your future travels to Osaka.

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, property conditions & facilities
very conveniently located. The Toyota car rental is just in the basement of the hotel.
Stayed 2 nights in Mar 2024
Response from Hilton Osaka on Mar 26, 2024
Dear Walter,Thank you for staying at Hilton Osaka and for your valuable feedback.We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.We look forward to welcoming you back whenever your travels bring you to Osaka.

10/10 Excellent

David, Bluffton

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Worth the stars. A little overpriced considering the competition that’s really close.
Stayed 1 night in Feb 2024
Response from Hilton Osaka on Apr 24, 2024
Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided.The team and I are looking forward to learn that you will be returning to Osaka.

10/10 Excellent

Tomohide

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, though always.
Stayed 1 night in Feb 2024
Response from Hilton Osaka on Feb 7, 2024
Dear Tomohide,Thank you for staying at Hilton Osaka.We are delighted to learn that you enjoyed your visit.The team and I are looking forward to learning that you will be returning to Osaka.

4/10 Poor

Trang

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I’m not sure why this hotel is classified as a 5 star hotel. With all the outdated fittings and room condition, this should be at most 3 stars. There were plenty of mold spots in the toilet, thick layer of dust in the air vent and the faucets were rusted. Our king bed was actually made of two single beds being put together. Even the front desk staff confirmed that’s the case for all king beds in this hotel. I did not expect that a well known brand like Hilton would have such “standards”. I’d definitely skip this hotel in my upcoming trips to Osaka.
Stayed 3 nights in Jan 2024
Response from Hilton Osaka on Jan 15, 2024
Dear Trang,Thank you for choosing the Hilton Osaka as your destination hotel in your recent visit.I am a firm believer that feedback such as yours helps us to become better and therefore very appreciative, thank you.As you mentioned, we are one of the older hotels in Osaka and we are in the midst of an aggressive and vigorous renovation process. We have recently finished a complete digitization of the key systems of the hotel and refurbishment of all elevators in the entire building has started. Next month the replacement of Televisions and other electrical devices in the guest rooms will begin. As for our King Size bed, is not actually two beds pushed together; these beds were designed to convert to both types according to the preference of our guests. Although the box-spring like structures below the mattress are two separate pieces, the bedspread that the guests actually lay upon are convertible to King size or two Twin size. I hope that we have the opportunity to serve you again in the near future and aim to meet more of your expectations.Most sincerely,Hilton Osaka

10/10 Excellent

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If asked to upgrade to the executive membership it is worth the 10,000jpy!
Stayed 3 nights in Jan 2024
Response from Hilton Osaka on Jan 15, 2024
Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 3 nights in Jan 2024
Response from Hilton Osaka on Jan 15, 2024
Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great transit hotel
Very large hotel. Comfortable rooms, great staff, fantastic position next to station but very very busy
Stayed 6 nights in Dec 2023
Response from Hilton Osaka on Jan 23, 2024
Dear James,Thank you for sharing your comment for Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learning that you will be returning to Osaka.Thanks again and we look forward welcoming you back on your future travels to Osaka.

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Hilton Osaka on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good convenient hotel close to station.
Good hotel, great service etc . This is a very large property so there is constant flow of people coming and going, although they manage this very well
Stayed 1 night in Dec 2023

10/10 Excellent

Kam Leung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hilton at the beginning and end of our journey for easy access to Kansai Int airport. I left a vest at the room during the 1st stay. Emailed the hotel about it. When I came back 2 weeks later, the vest was already in the room for the 2nd staty.
Stayed 1 night in Dec 2023
Response from Hilton Osaka on Jan 15, 2024
Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

10/10 Excellent

Darwin, Redwood City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hilton Osaka on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Kam Leung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Osaka on Jan 15, 2024
Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

10/10 Excellent

Gilbert

Stayed 3 nights in Nov 2023
Response from Hilton Osaka on Jan 15, 2024
Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

8/10 Good

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hilton Osaka on Jan 15, 2024
Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities
Great location amd connectivity to subways amd trains. Great ambience and friendly staff. Clean rooms. Good size rooms for our tripple sharing.
Stayed 5 nights in Nov 2023
Response from Hilton Osaka on Dec 12, 2023
Dear Stephanie,Thank you for staying at Hilton Osaka and for your valuable feedback.I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying, and we have shared this with the staff you named. This will no doubt motivate them to provide an even more superior service.Thanks anew and we look forward welcoming you back on your future travels to Osaka.

6/10 Okay

ka lam

Stayed 8 nights in Nov 2023
Response from Hilton Osaka on Jan 15, 2024
Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just few mins walk from hotel to the closest train station. Lots of choices for shopping and dining around hotel.
Stayed 7 nights in Nov 2023
Response from Hilton Osaka on Jan 15, 2024
Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OLD
The hotel is so old; the hairdryer had wore out, the condition is so bad that I don’t even want to use. I have stayed 2 nights and I found it to be a poor value for money, definitely not worth of 4 stars, not anymore.
Stayed 2 nights in Nov 2023
Response from Hilton Osaka on Nov 21, 2023
Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan.Please accept my apology for having failed to deliver the level of service which you had expected from the Hilton Osaka. We have taken the necessary actions to avoid future repetition. We value your feedback, which will assist us improving the need of our guests. Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.

10/10 Excellent

Aung

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and easy to go for shopping, dinning and sightseeing.
Stayed 1 night in Nov 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to lots of Restaurants
Only stayed one night was comfortable, close to many restaurants, would recommend and stay again.
Stayed 2 nights in Oct 2023
Response from Hilton Osaka on Nov 7, 2023
Dear Kim,Thank you for staying at Hilton Osaka and for recommend us!We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.We look forward to welcoming you back whenever your travels bring you to Osaka.

10/10 Excellent

DongChun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Osaka delivers a sophisticated and comfortable stay in the heart of Osaka, seamlessly blending luxury with Japanese hospitality. From the moment you step into the elegant lobby, you are greeted by a warm and attentive staff that sets the tone for the entire experience. The rooms are tastefully designed, offering a perfect balance of modern amenities and traditional Japanese elements. With spacious layouts, plush bedding, and stunning city views, the accommodations provide a serene retreat in the midst of the vibrant city. Located at Umeda station, there are a total of 8 train staions and multiple shopping complexes in the area, both above and underground. You can spend entire day walking in the area without ever heading out. Beyond the luxurious accommodations, the Hilton Osaka boasts excellent facilities for both business and leisure travelers. The well-equipped fitness center and spa provide opportunities for relaxation and rejuvenation, while the convenient location makes it easy to explore Osaka's cultural and entertainment offerings. The hotel's commitment to impeccable service and attention to detail creates an atmosphere of refinement and hospitality that distinguishes the Hilton brand. Overall, the Hilton Osaka stands out as a top choice for discerning travelers seeking a blend of comfort, convenience, and sophistication in the heart of this dynamic Japanese city.
Stayed 2 nights in Oct 2023
Response from Hilton Osaka on Nov 6, 2023
Dear DongChun,Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments.We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff you named. This will no doubt motivate them to provide an even more superior service.Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.

10/10 Excellent

Abraham, Fort Lauderdale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are nice and very clean place
Stayed 1 night in Oct 2023
Response from Hilton Osaka on Nov 6, 2023
Thank you for sharing your experience at Hilton Osaka.We look forward to welcoming you back whenever your travels bring you to Osaka.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the train station, large comfortable rooms, great bar/restaurant options nearby to rest after a day of sightseeing or shopping.
Stayed 1 night in Oct 2023
Response from Hilton Osaka on Nov 6, 2023
Thank you for sharing your experience at Hilton Osaka.We look forward to welcoming you back whenever your travels bring you to Osaka.

6/10 Okay

Andy

Liked: Staff & service, property conditions & facilities
Love the location. Room wasn't too clean as i manged to find a few hair and stain on the bedding.
Stayed 3 nights in Oct 2023
Response from Hilton Osaka on Oct 23, 2023
Thank you for sharing your experience at Hilton Osaka.Please accept my apology for having failed to deliver the level of service which you had expected from the Hilton Osaka. We have taken the necessary actions to avoid future repetition. We value your feedback, which will assist us improving the need of our guests. We would hope that you would consider giving us a second chance to make amends. Look forward to welcoming an opportunity to serving you again in the future.

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hilton Osaka on Nov 6, 2023
Thank you for sharing your experience at Hilton Osaka.We look forward to welcoming you back whenever your travels bring you to Osaka.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful. Great facilities and breakfast
Stayed 1 night in Oct 2023
Response from Hilton Osaka on Oct 11, 2023
Thank you for having taken the time to share your positive experience. The team and I are looking forward to learn that you will be returning to Osaka.

6/10 Okay

Philip

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
In general a good hotel in a good location. Friendly, helpful reception staff. I was really disappointed by the treatment from My Place staff on Saturday evening - they seemed suspicious I was a guest and that I would pay. When I signed the check, 3 staff told me to wait until they had checked. I have never experienced such treatment, and very different from the welcome on Friday night
Stayed 3 nights in Sep 2023
Response from Hilton Osaka on Oct 11, 2023
Thank you for having availed your time to provide your constructive feedback.Please accept my apology for having failed to deliver the level of service which you had expected from the Hilton Osaka. We have taken the necessary actions to avoid future repetition. We value your feedback, which will assist us improving the need of our guests. We would hope that you would consider giving us a second chance to make amends. Look forward to welcoming an opportunity to serving you again in the future.

2/10 Terrible

Cheng-Kai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hilton Osaka on Oct 11, 2023
Thank you for having taken the time to share your positive experience. The team and I are looking forward to learn that you will be returning to Osaka.

8/10 Good

Dennis Chi Mo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good . Hotel location is central . Easy to go shopping
Stayed 4 nights in Sep 2023
Response from Hilton Osaka on Sep 18, 2023
Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan and taking time to write laudatory comments.We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.We look forward to welcoming you back on your future travels to Osaka.

4/10 Poor

Tomoko

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hilton Osaka on Sep 13, 2023
この度は、数あるホテルの中からヒルトン大阪をお選びいただきまして、誠にありがとうございました。ごゆっくりお過ごしいただけたご様子、大変嬉しく思っております。これからもお客様に喜んでいただけますようサービスの向上に努めて参ります。これからもお客様一人ひとりに合わせたきめ細かいサービスができるよう努めてまいります。お気づきの点やご要望等ございましたら、何なりとお申し付けいただければと存じます。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

2/10 Terrible

Man Fai Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good.
Stayed 5 nights in Aug 2023
Response from Hilton Osaka on Aug 30, 2023
Thank you for your laudatory comments,We are delighted to learn that you enjoyed your visit.We look forward to welcoming you back on your future travels to Osaka.

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hilton Osaka on Sep 13, 2023
この度は、数あるホテルの中からヒルトン大阪をお選びいただきまして、誠にありがとうございました。ごゆっくりお過ごしいただけたご様子、大変嬉しく思っております。これからもお客様に喜んでいただけますようサービスの向上に努めて参ります。これからもお客様一人ひとりに合わせたきめ細かいサービスができるよう努めてまいります。お気づきの点やご要望等ございましたら、何なりとお申し付けいただければと存じます。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Hilton Osaka on Sep 13, 2023
この度は、数あるホテルの中からヒルトン大阪をお選びいただきまして、誠にありがとうございました。ごゆっくりお過ごしいただけたご様子、大変嬉しく思っております。これからもお客様に喜んでいただけますようサービスの向上に努めて参ります。これからもお客様一人ひとりに合わせたきめ細かいサービスができるよう努めてまいります。お気づきの点やご要望等ございましたら、何なりとお申し付けいただければと存じます。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

8/10 Good

Kimberley

Stayed 3 nights in Jul 2023
Response from Hilton Osaka on Sep 13, 2023
この度は、数あるホテルの中からヒルトン大阪をお選びいただきまして、誠にありがとうございました。ごゆっくりお過ごしいただけたご様子、大変嬉しく思っております。これからもお客様に喜んでいただけますようサービスの向上に努めて参ります。これからもお客様一人ひとりに合わせたきめ細かいサービスができるよう努めてまいります。お気づきの点やご要望等ございましたら、何なりとお申し付けいただければと存じます。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

8/10 Good

Ying Ting Purdy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very convenient and comfortable hotel.
Stayed 4 nights in Jun 2023
Response from Hilton Osaka on Jul 11, 2023
Thank you for staying at Hiton Osaka and your valuable feedback.We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.We look forward to welcoming you back on your future travels to Osaka.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very convenient location and excellent hotel. Will definitely stay here nx time.
Stayed 4 nights in Jun 2023
Response from Hilton Osaka on Jul 10, 2023
Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan and taking time to write laudatory comments.I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel.We look forward welcoming you back on your future travels to Osaka.

8/10 Good

Sony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from Hilton Osaka on Jul 12, 2023
この度は、ヒルトン大阪にご宿泊いただきまして、誠にありがとうございます。ごゆっくりお過ごしいただけたご様子、大変嬉しく思っております。これからもお客様に喜んでいただけますようサービスの向上に努めて参ります。これからも、趣向を凝らしたプランを考えてまいりますので、今後ともヒルトン大阪をご愛顧賜りますようよろしくお願いします。

8/10 Good

FUMIKO

Liked: Cleanliness, staff & service, property conditions & facilities
I liked
Stayed 2 nights in May 2023
Response from Hilton Osaka on Jul 11, 2023
Dear FUMIKO,Thank you for staying at Hilton Osaka.Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.

8/10 Good

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast Queues
Good hotel but simple suggestion for breakfast queues. Hire more staff to clear the tables, nothing more frustrating standing in a queue and seeing a significant number of empty tables that just need clearing.
Stayed 2 nights in May 2023
Response from Hilton Osaka on May 29, 2023
Thank you for staying at Hilton Osaka and your valuable feedback.We apologize for any discrepancies during breakfast service. We value your constructive comments allowing us to further improve our services and guest experiences.We look forward to welcoming you back on your future travels to Osaka.

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient if you wish to make use of comprehensive transportation system in Osaka city
Stayed 4 nights in Apr 2023
Response from Hilton Osaka on May 29, 2023
Dear Joyce, Thank you for staying at Hilton Osaka and your valuable feedback.We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.Thanks again and we look forward welcoming you back on your future travels to Osaka.

10/10 Excellent

Ann, Fountain Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location just minutes from the Osaka Station! It’s a little confusing at first, but you can use the underground walkway to get directly to the hotel. Hotel rooms were more of a Western size (aka spacious!) compared to other Japanese hotels I stayed in. The lobby is luxurious. The hotel bar had wonderful drinks and the night we stayed, there was a terrific jazz singer. My only note is that I booked a city view room, but it mostly looked out directly at another building. This was on the 25th floor. If you sit at an angle, you can see the city.
Stayed 1 night in Apr 2023
Response from Hilton Osaka on May 29, 2023
Dear Ann,Thank you for your valuable feedback.We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.We look forward to welcoming you back whenever your travels bring you to Osaka.

10/10 Excellent

Andy

Stayed 3 nights in Apr 2023
Response from Hilton Osaka on Jul 12, 2023
この度は、ヒルトン大阪にご宿泊いただきまして、誠にありがとうございます。ごゆっくりお過ごしいただけたご様子、大変嬉しく思っております。これからもお客様に喜んでいただけますようサービスの向上に努めて参ります。これからも、趣向を凝らしたプランを考えてまいりますので、今後ともヒルトン大阪をご愛顧賜りますようよろしくお願いします。

10/10 Excellent

DYLAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, I’ll stay again
Stayed 3 nights in Apr 2023
Response from Hilton Osaka on Jul 11, 2023
Just wanted to thank you for your recent stay here at Hilton Osaka! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hilton Osaka on Apr 11, 2023
この度は、大阪でのご滞在にヒルトン大阪をお選びいただきまして誠にありとうございます。お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。今後ともいつお帰りになっても安心、快適なホテルとなりますよう、施設の手入れを入念に施しまして、お客様をお迎えいたしたいと願っております。 ヒルトン大阪は、お客さまのまたのお帰りを楽しみにお待ち申し上げております。