Exterior

Reviews of Cityroute Hotel

3 out of 5
Cityroute Hotel
2-3-6 Utsubo-honmachi, Nishi-ku, Osaka, Osaka-fu

Reviews

8.0

Very good

Rating 10 - Excellent. 120 out of 427 reviews" "
Rating 8 - Good. 219 out of 427 reviews" "
Rating 6 - Okay. 62 out of 427 reviews" "
Rating 4 - Poor. 20 out of 427 reviews" "
Rating 2 - Terrible. 6 out of 427 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

??

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Cityroute hotel on Aug 23, 2023
この度はシティルートホテルへご宿泊頂き、誠にありがとうございます。お客様からのフィードバックは私たちにとって非常に貴重であり、サービスの改善に役立てております。お客様が良い体験をしていただけたとのこと、大変嬉しく思います。さらにサービス向上を目指すため、具体的に改善すべき点や、滞在中のハイライトがございましたら、ぜひお聞かせください。再度、お客様からの温かいお言葉に心より感謝申し上げます。近い将来、再びお客様をお迎えできることを楽しみにしております。

10/10 Excellent

Kohei

Stayed 1 night in May 2023
Response from シティルートホテル 宿泊課 on Jul 1, 2023
この度は当ホテルにご宿泊いただき、また満点評価を頂戴しまして、誠にありがとうございました。お客様にご満足いただけたこと、大変嬉しく思います。私たちはお客様一人ひとりに最高のサービスを提供することを目指しており、その努力が認められたことは大変励みになります。これからもお客様に最高の体験を提供できるよう、スタッフ一同、サービスの向上に努めて参ります。近い将来、再び当ホテルでお客様をお迎えできることを楽しみにしております。

10/10 Excellent

MIN GI

Stayed 4 nights in Mar 2023
Response from Cityroute hotel on Apr 2, 2023
안녕하세요,고객님의 평가에 대해 감사드립니다! 만족스러운 숙박이 되셨다니 저희 호텔 운영진으로서 큰 보람을 느끼고 있습니다. 앞으로도 고객님의 편안한 휴식을 위해 최선을 다하겠습니다. 다시 한번 감사드립니다!

8/10 Good

KENICHIRO

Stayed 1 night in Dec 2022

10/10 Excellent

Sota

Stayed 1 night in Jul 2022
Response from シティルートホテル 宿泊課 on Aug 3, 2022
この度はシティルートホテルをご利用頂き、誠にありがとうございます。 お客様にお気に召していただき、私どもも大変嬉しく存じます。 また機会がございましたら是非当ホテルへお立ち寄りくださいませ。

8/10 Good

YUSHI

Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

TARO

Stayed 1 night in Jul 2020

4/10 Poor

HITOMI

Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

6/10 Okay

keiji

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Jarrod

Stayed 1 night in Mar 2020

8/10 Good

keiji

Stayed 1 night in Mar 2020

10/10 Excellent

KAZUKI

Stayed 1 night in Mar 2020

10/10 Excellent

Keisuke

Stayed 1 night in Feb 2020

8/10 Good

keiji

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
So-so
We stayed one night for an early morning flight. The place did the job - kinda. A few things to note which effected the comfort of our stay. The walls are very thin, traffic could be heard all throughout the night and being close to the airport the traffic was non stop. The toilet had no door which was just weird, and quite frankly very uncomfortable even as a couple. The worst part was there was no light switch for the main light. We had to remove the key from the power activation to turn off the lights. Which meant no air conditioning in the middle of winter. So all in all, a bit of a rough nights stay. The receptionist was lovely. Their shuttle to the airport was not available that morning but plenty of Uber’s even in the early hours of the morning so no sweat.
Stayed 3 nights in Jul 2019
Response from FRONTDESK on Jul 13, 2019
Thank you very much for staying at our hotel and also thanks for your comments. We will continue to keep to trying to do our best. Also, we are so sorry about your dissatisfaction experience at our hotel. We are striving to improve it. Looking forward to seeing you next time.

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel, clean and efficient
We stayed here for 1 night at the end of our trip so that we would have a place to shower and store our bags before our evening flight home. The hotel is positioned between two subway stations, so while convenient it is a bit of a walk to the station. The hotel staff were great with storing our bags for us and assisting with the cab for the airport. The rooms we booked were just basic double rooms, but had everything needed. The rooms were small with a tiny bathroom, but were clean and we had no issues getting extra towels. Overall, this is a good basic hotel with good service and is located in a decent neighbourhood, within a couple of stops of Namba.
Stayed 1 night in Jul 2019
Response from FRONTDESK on Jul 13, 2019
Thank you very much for staying at our hotel and also thanks for your comments. We will continue to keep to trying to do our best. Also, we are so sorry about your dissatisfaction experience at our hotel. We are striving to improve it. Looking forward to seeing you next time.

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service
Recommend
Overall stay was pretty good, bathroom needs a bit of care as the hand basin was peeling. Rooms were clean and service was good. Hotel location was a short distance to train stations.
Stayed 4 nights in Jun 2019
Response from FRONTDESK on Jul 6, 2019
Thank you very much for staying at our hotel and also thanks for your comments. We will continue to keep to trying to do our best. Also, we are so sorry about your dissatisfaction experience at our hotel. We are striving to improve it. Looking forward to seeing you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean establishment, friendly staff. I would definitely stay here again
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No title
The weather wasnt the greatest so we didnt explore too much. But I personally felt a bit bored in Osaka. So the local area rating is a 3 for me. But the hotel was fine and the house keeping efforts were amazing. Thanks
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite and professional, Rooms clean and good value
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent and good condition, will come back next time
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and nice place.
Clean place, bit far out from things. But clean and friendly staff
Stayed 2 nights in Jul 2018

8/10 Good

DD, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's a nice choice for your trip, but.....?
there are good business hotel for trip the first is that it's so far from nearby subway staition. if you use public transportation, you have to consider about that. also, they are so kindly and friendly. breakfast is good ~ i think cost-effectiveness of this hotel is high
Stayed 3 nights in Jun 2018

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ophelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Everything was good but I got 2 reservations I called to make a change. And the representative created a new reservation without cancelling the initial one

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rafael

Liked: Cleanliness, staff & service
Great hotel
The hotel was located in a good area, easy to access by metro with a 7/11 underneath. However the aircon didn't work which made the room really hot and at time almost unbearable. In sayong that, they did warn us as soon as we checked in so we knew what to expect. The breakfast, location and Staff are amazing and I highly recommend this place for your Psaka stay!

8/10 Good

Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location so so
the location is not so convenience

8/10 Good

Manuel, Tokyo

Liked: Cleanliness, staff & service, room comfort
Convenient depending on your plans
I had to attend a convention at the Osaka International Convention Center and this hotel was in a great location: 15 minutes walking distance. There's a 7/11 just next to it so you can buy anything you need without having to walk a lot. The nearest subway station is Honmachi, on the Yotsubashi Line, but it also connects to the Chuo Line and the Midosuji Line, although for the last one you'll have to walk around 15-20 minutes. However, once on the train you're only a couple stations from Umeda or Namba. The staff was nice, but they didn't allow me to check-in 45 minutes in advance. I had to pay extra if I wanted to do so, so I just left my baggage. No big issue, though. All members of the staff were very friendly and helpful, and they can communicate in different languages too. They have free breakfast which was a pleasant suprise. However, the dining room is a bit small so you'll have to share a table with someone else unless you're part of a group. The room was clean and comfortable. WiFi signal is very good. I could connect to internet with no issues. Overall, a nice hotel. Would definitely stay again if given the chance.

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Clean, great place. No complaints about it. 7 mins walk to the subway. The room had no view though

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

OK, bit dated and cleanliness levels especially in the bathroom show room for improvement.

6/10 Okay

Tachaya, Bangkok Thailand

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Decent
Small bed and not very beautifully decorated. Other than that, everything else was good :)

6/10 Okay

Tachaya, Thailand

Liked: Cleanliness
Disliked: Property conditions & facilities
Good enough but nothing impressive
It's quite a decent hotel by Japanese standards though quite small and a bit old.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
room is not cleaned and as shown on the picture
If you stay more than 2 nights in this hotel you will regret it. Room is not cleaned. There are stains here and there. The bathroom looks like the one you get from an airplane. It smells weird everywhere in the hotel. I believe they have smoking and non-smoking room. But the smell of the smoke is all around.

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Wayne, Northland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
It was okay wouldn't sTay here again but it was functional

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 2 Nights stay
Great with the price, facilities seems bit old but overall it's not bad. 7-11 convenient store right beside the hotel. Train station is in walkable distance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel overall
For the price, the hotel was fine. Personally the bed was too soft and we could not control the temperature in the room so it was a bit cold, but overall the service was good and everything we need was there. The location is convenient, but the hotel is just a bit far from the station but of course walkable.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

8/10 Good

romain, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good deal for an Osaka/Kyoto trip
Very good quality for quite a low price for Japan. The hotel location is not really in the heart but not far from fancy place. I strongly recommend this hotel