2/10 Terrible
Venessa, Copper Cliff
Travelled with partner
Apr 15, 2024
Disliked: Staff & service, property conditions & facilities
I don’t even know where to start!
We were given room 203 upon checkin, get to our room it was 88 inside, AC showed it was on and set to 65. It was EXTREMELY hot and muggy to the point the beds were wet and there was sweat on the walls. We waited 30 mins for it to cool off, it didnt. I played with the AC, and it showed PO. Went to front desk, she called maintenance said he’ll be here in a few. 20 minutes after not hearing back, I went to the lobby, she said sorry but this room has been scheduled for maintenance. We have on room available but its just for tonight(we had booked 4 nights). She switched us to 225, and told us to come back in the morning for our new room. Went to the desk at 8am to see what room we were being moved to, front desk lady (shannon) was extremely rude and said well sucks for you cause theres no rooms youll have to find another hotel. (I have recordings of this). So now were stuck in florida, needing a room to get ready as we have a wedding to be at later that day. They made us leave by 11am, no apologies or anything. Also, when we got to our new room our toilet was clogged and we called for maintenance, no one showed up, next morning i went back to front desk about it, and maintenance still never showed up! Do not stay here!!! It is run down & staff is HORRIBLE
Venessa
Stayed 3 nights in Apr 2024