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Pros:
Very eye appealing outdoors
Convenient location
Great for families
Newly remodeled suite
Pricing
Cons:
Need to hire new cleaning service, spider web in almost every corner of suite
Dead bugs on floor
Massive amount of dirt on floor upon entry inside
Bad water leaks which were never addressed after calling front desk
Alive fruit flies
Bad odor from fridge/freezer
Staff unable to give proper directions due to language barrier
My family had a good time but not sure if i would book again.
Escoger Westgate Resorts Villas cómo opción para quedarme con mi familia fue la mejor ,me hablaron muy bien del lugar pero la experiencia fue excepcional , lo único que tengo para decir es en el cuarto (5157-C)que me quede la bañadera estaba sucia ,no mucho de mi agrado pero por todo lo demás excelente ,aún así para mí tienen 5 estrellas
We had a very good stay and experience staff was very friendly respectful if there was anything we needed they helped worrie free !! We stayed in the newly renovated villa very clean everything we needed was there and didn’t have to worry about anything . All the amenities were awesome and very good for a family vacation !! You really didn’t have to go anywhere all the pools and hot tubs were very clean and Resturants were amazing and very good
Property is okay but the hype was way overrated. Small pools between buildings. Rooms not updated in a LONG time. Took 3 days for freezer to freeze an ice tray. No ice machines on site. Water park not included. Cost $25 pp per day!!! Received numerous phone calls wanting to sell time share and left notes on door. Customer service was very nice and helpful when needed.
We loved the one bedroom villa we stayed at. It was super close to Walmart, and had plenty of dining options. There is a Starbucks on property which made getting my morning coffee a breeze. The pools were great! The only thing I wish had been posted prior to my booking, is that the Pirate Water Park is $25 per person, whether you are swimming or not. It's absolutely worth it, but I wish I had known earlier.
Everything was great but the person working the front gate. He was rude and didnt look like he enjoyed his job. We pulled up and asked if this where we check in. He grunted and moved the cone without saying a word. The check in lady was great and the room was clean.
Overall we enjoyed our stay. Few things that we came across. Swimming is 25 per person per day in addition stay cost. Did not feel this was upfront and unhappy about not knowing what to expect. Same with the fact they dont except cash.
When we arrived there was garbage in the hallways and had sticky floors and no bedding for the pull out couch. Front desk said they had to see what was in stock for pull out bed. Awful since they include that bed in the price. Overall we enjoyed it, this is just a few things I would have changed.
Annisa
Stayed 7 nights in May 2024
8/10 Good
Adam Francis Rodie
Travelled with family and small children
May 11, 2024
Liked: Cleanliness, staff & service, amenities
Hot tub did not work, dishwasher was rusty and didn’t work great, minor cleanliness issues. Staff was helpful and our stay was great overall. Super close to everything.
Sean the F&B director was absolutely Amazing. Boots on the ground type of manager. Chris the manager at the Italian restaurant was amazing very nice and took time to check up on not only me but other guests and his their meal was going. Susie our server at the Italian restaurant was absolutely a gem. She took great care of my family during our meal and kudos to the cooks. Food was amazing. Mexican inspired restaurant was tasty and servers were cool. Starbucks ladies were super friendly and helpful our entire stay. Security guys around the pool were very helpful when my daughter needed a band-aid, cashier at the pool was very nice- engaged with all guests welcoming everyone. Life guards especially a young lady (forgot her name-but her name tag said she was from Columbia) was soo nice. Kept a watchful eye on the guests. I checked in on Saturday 5/4 and all agents were nice. Hostesses who directed us to a line to check-in was very nice. She welcomed everyone with a smile and assisted me with all of my questions. I do think that all guests should be advised of when service to the room would be given.
The room type i requested was not available (which i offered to wait for a double and told there wasn't any available duration if my stay). I did not want to get a manager because check in was busy. But i was put in a very old unit and the cleanliness was not up to the standard but the customer service was amazing from all team members.
We loved our stay here! Came down for a cheerleading competition and chose this resort for its proximity to the ESPN and all star sports resort for our team events. It was a very quick 10 minute drive. We loved the spacious condo, it looked newly renovated. We loved the grounds and walking around in the evening, we were close to 2 different pools and enjoyed those as well. Next time we come back I will be checking for availability here first!
Had a great stay. Lots of stuff to keep you buys and options for food. Located near lots of restaurants and places to shop, seemed to be close to everything. Resort is a little dated but for a well priced place to relax and enjoy some fun in the sun, you couldn't ask for a better stay. The staff was also very friendly and helpfull. Would recommend and will consider staying again if we were to ever go back to Orlando.
I really had no dislikes. Property was great, although we didn’t get to use a lot of the amenities since it was a short trip. Room showed wear and tear and needed a good cleaning.
Well let me tell you what I didn't like. No free breakfast. No shuttle bus and they should have benches for waiting in front of lobby for ride to take us to our room.