Ratings based on 6,762 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromMedellin, Colombia

Nice and Beautiful Hotel

Posted 18-Oct-2016
Pros: Good Hotel
Cons: The Hotel is very cold in the Lobby and the corredors
Location: Close to the parks, very good location
Nice, clean and a lot of things to do in the Hotel
4out of 5
by A verified traveller fromUS

2 night getaway

Posted 17-Oct-2016
Pros: easy access to Epcot via the boat
Location: espn...dueling piano bar on the boardwalk
easy checking at noon...room was ready...front staff was excellent...nice room on the 11th floor....food and drink throughout the complex seemed high to other hotels in the area. nice pool area with staff available to assist you with anything you needed.
4out of 5
by A verified traveller fromNew York

The hotel is over priced for what you get.

Posted 17-Oct-2016
Pros: The service ,outside of housekeeping, was excellent. The pool area is very nice and the restaurant associated with the pools was very good.
Cons: The maid service, the drink prices at the bars and the overall price of the hotel.
Location: The location is excellent for access to the Disney theme parks, after all the hotel is right next to Epcot Center.
The bathrooms are way too small. The room was small also and over priced for what you get. The coffee maker was terrible. Two out of the seven days we had no maid service. When they did come by, didn't replace the towels used or coffee packets.
4out of 5
by A verified traveller

Charged us $25 fee in addition to Expedia's charge

Posted 16-Oct-2016
On top of the Expedia rate we were charged $25 "resort fee" on top of what Expedia had charged us for the room This is a per day fee, not optional at all. This is essentially room fee, but why not include it in the Expedia rate? This looks like an unfair charge, misleading for the customers.
4out of 5
by A verified traveller

Posted 16-Oct-2016
It says it's a Walt Disney Resort but it's not! They don't honor Disney meal plans or use the Disney wrist bands . This is a Sheraton hotel
4out of 5
by A verified traveller

Dolphin thumbs up

Posted 12-Oct-2016
Pros: Comfortable beds, quiet rooms, beautiful view.
Cons: Toilet ran and this noise was annoying. Elevators showed wear on the doors and with cracked tiles on floor going into the elevator. Food is pricey.
Overall, pleasant hotel with outstanding design elements. Pool area is excellent. Boat and bus transportation was quick and comfortable.
3out of 5
by A verified traveller fromWest Palm Bch, Fl

a little disappointed!

Posted 10-Oct-2016
Pros: Staff was very pleasant. Lots of activities for the kids.
Cons: Room smelled like mildew. Musty smell the entire time we were there.
Location: Great location, That's why we choose the hotel from others. Just disappointed with the room itself.
Room was just ok. Not worth the money they are asking for there rooms. Musty smell when we first entered the room, completely turned me off! Won't stay there anymore.
5out of 5
by A verified traveller frommassaachusetts

Posted 10-Oct-2016
Pros: Close to Disney attractions
Cons: Prices in hotel restaurants are on pricey side
Location: Very close to Epcot, Disney studios, Disney transportation very convenient
Great room very clean great location can be expensive
5out of 5
by A verified traveller fromboston, MA

Posted 6-Oct-2016
Pros: Location is perfect. I love the boardwalk area.
Location: Although not a Disney hotel it is on Disney property. You get benefits such as the boat or buses to the parks.
Room was clean. I should have gotten a room with a kind size bed. Full size is just too small for 2 adults. Pool area was beautiful. Great restaurants. We especially loved the breakfast restaurant.
2out of 5
by A verified traveller fromdurham nc

Room quality very poor spoiled our trip

Posted 6-Oct-2016
Pros: Lobby and pool
Cons: Poor room quality and renovation dirt and noise
The hotel is under renovation but this has not extended to the rooms. The lobby and pool are lovely but our room was such a mess it ruined our stay. The air conditioner was so noisy we could not sleep. They fixed it the next day then it would not turn off. Room temp freezing. The door lock was broken as was bedside lamp. They finally moved us to a new room but the lack of sleep made it impossible to run around the Disney parks as planned. Sad we missed Disney because of this hotel.