Badly in need of updating - no comparison to Swan
What a nightmare this experience was. Our room looked like it hadn't been renovated since about 1970. We paid for a King which I would expect to be decent quality - nope! Room layout was horrible - shaped like a U and the tv was not in front of the bed so no way to watch it from bed. Room smelled, as my husband put it, "like my grandma's house" - deep mold/mildew odor. Furniture was extremely dated. Ceiling was extremely low. Bathroom sink was clogged. Between the room layout, the low ceilings and the horrible view, this room felt like a dungeon.
We went to the front desk and spoke with the manager, Leah, who condescendingly said that because we booked through Expedia instead of Disney there was nothing she could do. She repeatedly stated that both the Dolphin and the Swan were at 100% capacity all weekend and there were literally no rooms we could move to.
I went back to the room, called Expedia and explained the situation. The representative was extremely courteous and offered to call the Dolphin for me. Less than 5 minutes later Leah called me back and magically had multiple renovated rooms available that she could move us into. However, she moved us into a double room, claiming that was "equal" to the King that we had paid for. I find that totally unacceptable. In addition, even the newly renovated room had issues - beds were uncomfortable, toilet dirty, ceiling paint peeling, shower drain stopper broken, bathroom sink didn't drain well. Will never stay here again.