4/10 Poor
Rose V.
May 11, 2024
Liked: Cleanliness
Nice condo, horrible communication
The first day we arrived we arranged an early check in weeks in advance. We went to the pool upon arrive and as we returned to condo the property manager startled us because she was in the condo with no communication on be there and she seemed surprised and rushed out of the condo, asking if everything was okay and the owner did not tell her about our check in. The next issues we had were simple and should have been addressed. There was no tissue, paper towels, dish washer pods, or trash bags. We would purchase and request reimbursement but the owner refused and said that her Manager must have forgot to leave a care package which should have included items but because we used them they are our own responsibility. I was applauded because that should be standard especially when you require host to clean. Also, last day I requested a late check out in writing as stated in policy handbook for 11am and I was denied although it states to request in writing and 11am is latest.
Rose V.
Stayed 3 nights in May 2024