Title: Universal's Helios Grand Hotel, a Loews Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=2693&destination=Orlando%2C+Florida%2C+United+States+of+America&selected=108746378&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Universal's Helios Grand Hotel, a Loews Hotel ## Photo gallery for Universal's Helios Grand Hotel, a Loews Hotel ![Exterior - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/7ec59bff.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/f272d923-6f74-40d0-af19-3678533d4e47-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Lobby - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/e4f2981f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, gastropub, lobby lounge - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/fb649757.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Universal's Helios Grand Hotel, a Loews Hotel (Orlando)](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/43935a42.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Universal Epic Universe and Orange County Convention Center, Universal's Helios Grand Hotel, a Loews Hotel provides a poolside bar, a rooftop terrace, and shopping on site. For some rest and relaxation, visit the hot tub. Be sure to enjoy al fresco dining and a poolside location at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices). ## Reviews 9.6 Exceptional ## Popular amenities - Hot tub - Free WiFi - Restaurant - Air conditioning - Gym ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 3+ beds 1 bed Showing 29 of 29 rooms ### View all photos for Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe\*\*) ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/1b440eb4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe\*\*) - 325 sq ft - 1 bedroom - Sleeps 5 - 2 Queen Beds ### View all photos for Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe\*\*) ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/446c5a03.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe\*\*) - 415 sq ft - Sleeps 5 - 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe\*\*) ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/446c5a03.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe\*\*) - 415 sq ft - Sleeps 5 - 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe\*\*) ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/1b440eb4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe\*\*) 10.0 Exceptional 3 reviews - 325 sq ft - 1 bedroom - Sleeps 5 - 2 Queen Beds ### View all photos for Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe\*\*) ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/bf0c68da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe\*\*) - 545 sq ft - 2 bedrooms - Sleeps 5 - 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed ### View all photos for How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe\*\*) ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/bf0c68da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe\*\*) - 545 sq ft - 2 bedrooms - Sleeps 5 - 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed ### View all photos for Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe\*\*) ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/1b440eb4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe\*\*) 8.6 Excellent 4 reviews - 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Dedicated Entrance To Epic Universe - Sleeps 3 ### View all photos for Park View Club Level 2 Queen Beds - Dedicated Entrance To Epic Universal ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/994692c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Park View Club Level 2 Queen Beds - Dedicated Entrance To Epic Universal - Sleeps 5 ### View all photos for Park View 2 Queen Beds - Dedicated Entrance To Epic Universal ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/994692c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Park View 2 Queen Beds - Dedicated Entrance To Epic Universal - Sleeps 5 ### View all photos for Celestial Suite - Dedicated Entrance To Epic Universal ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/109000000/108750000/108746400/108746378/6d8f1bf0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Celestial Suite - 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On private beach - Pool - Spa - Kids pool 9.6 Exceptional 400 reviews CA $724 CA $883 total includes taxes & fees Mar 19 - Mar 20 [](https://www.expedia.ca/Orlando-Hotels-Conrad-Orlando.h90603710.Hotel-Information?chkin=2026-3-19&chkout=2026-3-20&rm1=a2®ionId=178294&destination=Orlando (and vicinity)&destType=MARKET&latLong=28.54129,-81.37904&searchId=e138304f-5f62-491e-8c47-7755ece389f0&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FOrlando-Hotels-Universals-Helios-Grand-Hotel.h108746378.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FOrlando-Hotels-Universals-Helios-Grand-Hotel.h108746378.Hotel-Information) ## About the area Located in Orlando, Universal's Helios Grand Hotel, a Loews Hotel is near theme parks. Some of the area's popular attractions include Universal Epic Universe and Orange County Convention Center. Universal CityWalk and Universal’s Volcano Bay are not to be missed. [Visit our Orlando travel guide](https://www.expedia.ca/Orlando.dx178294) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.44224%2C-81.44978&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=msQ_7Uvzrt4moQhDVkNW-YBH-g0=) 8505 S. Kirkman Road, Orlando, FL, 32819 ### What's nearby - ![The Orlando Eye. I haven't been on it yet, but I love seeing all of the changing colors!](https://images.trvl-media.com/place/2693/964af87c-73b2-4644-9b6c-559d3bcde89e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) ICON Park 4 min drive \- 2.7 km - ![The Wheel at ICON Park™](https://images.trvl-media.com/place/553248621565183042/73368440-bbce-4d56-94c7-c80b2634cd1f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) The Orlando Eye 6 min drive \- 3.4 km - ![SEA LIFE Orlando Aquarium showing interior views and marine life](https://images.trvl-media.com/place/553248633975565902/b90ce645-a373-4551-9f3b-3a964f6a2835.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) SEA LIFE Orlando Aquarium 6 min drive \- 3.4 km - Universal Epic Universe 1 min walk \- 0.1 km - Pointe Orlando 5 min drive \- 3.3 km ### Getting around - Meadow Woods Station 15 min drive - Orlando Station 18 min drive - Orlando Intl. Airport (MCO) 23 min drive ### Restaurants - Pizza Moon 11 min walk - Cafe L'Air de la Sirene 12 min walk - The Burning Blade Tavern 10 min walk - Cosmos Cafe 3 min drive - Topgolf 4 min drive ## About this property ### Universal's Helios Grand Hotel, a Loews Hotel Upscale hotel near Universal Epic Universe Located close to Orange County Convention Center and Universal’s Volcano Bay, Universal's Helios Grand Hotel, a Loews Hotel provides a poolside bar, a rooftop terrace, and shopping on site. For some rest and relaxation, visit the hot tub. Be sure to enjoy al fresco dining and a poolside location at the two on-site restaurants. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a coffee shop/cafe and a garden. Additional perks include: - An outdoor pool along with cabanas, sun loungers, and pool umbrellas - Cooked-to-order breakfast (surcharge), a free theme park shuttle, and early theme park entry - Valet parking (surcharge), an electric car charging station, and a porter/bellhop - A front-desk safe, a 24-hour front desk, and luggage storage Room features All 500 rooms include comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. More conveniences in all rooms include: - Bathrooms with shower/tub combinations and free toiletries - 55-inch flat-screen TVs with premium channels - Wardrobes/closets, separate sitting areas, and mini fridges ## Similar properties ![4 outdoor pools, open 7:00 AM to 11:00 PM, cabanas (surcharge)](https://images.trvl-media.com/lodging/1000000/860000/853600/853519/w4000h2662x0y0-7b7256af.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marriott's Grande Vista Orlando - Pool - Hot tub - Spa - Kids pool 9.0 Wonderful 4,042 reviews CA $152 CA $171 total includes taxes & fees Apr 11 - Apr 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=853519&PinnedHotelID=853519&HadPinnedHotel=true®ionId=-1&adults=2) ![6 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/30000/23200/23110/91c45539.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando Orlando - Pool - Hot tub - 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Pool - Hot tub - Kids pool - Waterslide 8.0 Very good 9,191 reviews CA $259 CA $367 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=4691657&PinnedHotelID=4691657&HadPinnedHotel=true®ionId=-1&adults=2) ![5 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/540000/539500/539487/4ca8f177.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sheraton Vistana Villages Resort Villas, I-Drive/Orlando International Drive District - Pool - Hot tub - Kids pool - Waterslide 9.2 Wonderful 3,167 reviews CA $163 CA $183 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=539487&PinnedHotelID=539487&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside Family Suite - Exterior Entry (Includes Early Park Admission*) | View from room](https://images.trvl-media.com/lodging/6000000/5970000/5963300/5963292/4c48bd3d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Universal's Cabana Bay Beach Resort Florida Center - Pool - Hot tub - Waterslide - Free WiFi 9.0 Wonderful 6,450 reviews CA $182 CA $205 total includes taxes & fees Apr 13 - Apr 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=5963292&PinnedHotelID=5963292&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/102000000/101640000/101637000/101636958/dac59a0f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Universal's Terra Luna Resort Orlando - Pool - Hot tub - Free WiFi - Restaurant 9.2 Wonderful 532 reviews CA $259 CA $291 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=101636958&PinnedHotelID=101636958&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/50000/40900/40865/075cd42b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Caribe Royale Orlando Orlando - Pool - Hot tub - Spa - Pet friendly 9.2 Wonderful 4,861 reviews CA $241 CA $329 total includes taxes & fees Mar 21 - Mar 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=40865&PinnedHotelID=40865&HadPinnedHotel=true®ionId=-1&adults=2) ![Water park](https://images.trvl-media.com/lodging/1000000/810000/805000/804984/ffaf091a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Westgate Lakes Resort & Spa Universal Studios Area Orlando - Pool - Hot tub - Spa - Pet friendly 8.4 Very good 5,958 reviews CA $154 CA $220 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=804984&PinnedHotelID=804984&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/102000000/101640000/101637000/101636951/ba290cc8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Universal's Stella Nova Resort Orlando - Pool - Hot tub - Free WiFi - Restaurant 9.2 Wonderful 603 reviews CA $259 CA $291 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=101636951&PinnedHotelID=101636951&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=108746378&PinnedHotelID=108746378&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=108746378,853519,23110,33770341,4691657) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Free theme park shuttle - Secured, covered self parking on site (USD 36 per night) - Secured, covered valet parking on site (USD 45 per night; includes in/out privileges) - Limited onsite valet and self parking - Wheelchair-accessible parking available ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 1 to 40 per person - 2 bars/lounges - 2 restaurants - A coffee shop/cafe - A poolside bar ### Restaurants on site - Aurora Market - Bar Helios - Flora Taverna - Flora Taverna's Lobby Bar - Lotus Lagoon ### Things to do - Arcade/game room - Early theme park entry - Gym - Hot tub - Outdoor pool - Shopping ### Family friendly - Arcade/game room - Early theme park entry - Fenced pool - Free theme park shuttle - In-room crib - Laundry facilities - Lifeguards on site - Mini-fridge - Outdoor pool - Pool gate ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 3,425 square feet of conference space ### Outdoors - Garden - Outdoor furniture - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 11 accessible parking spaces - Elevator (41 inch wide door) - Front entrance ramp - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk (34 inches high) ### More - 1 building - 10 floors - Built in 2025 - Lifeguards - Mediterranean architecture - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch flat-screen TV with premium satellite channels - Pay movies ### Food and drink - 24-hour room service - Coffee/tea maker - Mini-fridge ### More - Air conditioning - Connecting rooms available - Desk - Desk chair - Heating - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Separate sitting area ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Minimum check-in age: 21 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 39.38 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person - Covered self parking fee: USD 36 per night (in/out privileges) - Covered valet parking fee: USD 45 per night (in/out privileges) - Rollaway bed fee: USD 39.38 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher \*\*Valid theme park admission required ### We should mention Pool access available from 9:00 AM to 10:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is not required for transportation to and from this property ### Property is also known as Universal's Helios Grand Hotel A Loews Hotel Universal's Helios Grand Hotel, A Loews Hotel Hotel Universal's Helios Grand Hotel, A Loews Hotel Orlando Universal's Helios Grand Hotel, A Loews Hotel Hotel Orlando ## Frequently asked questions ### Does Universal's Helios Grand Hotel, a Loews Hotel have a pool? ### How much does it cost to stay at Universal's Helios Grand Hotel, a Loews Hotel? ### Is Universal's Helios Grand Hotel, a Loews Hotel pet-friendly? ### How much is parking? ### What time is check-in at Universal's Helios Grand Hotel, a Loews Hotel? ### What time is check-out at Universal's Helios Grand Hotel, a Loews Hotel? ### Where is Universal's Helios Grand Hotel, a Loews Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Universal's Helios Grand Hotel, a Loews Hotel Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.4 Amenities ### 9.8 Staff & service ### 10 Property conditions & facilities 10 - Excellent 146 8 - Good 20 6 - Okay 7 4 - Poor 2 2 - Terrible 1 ## Reviews Verified ### 10/10 Excellent #### Elizabeth Mar 6, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a lovely pool and hot tub with a conveniently located bar and restaurant. The staff was very friendly. The food could be improved a notch. ##### Elizabeth Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### Elizabeth Jan 9, 2026 Liked: Cleanliness, staff & service, property conditions & facilities Clean room, great staff and dining options. ##### Elizabeth Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### Jesse Jan 26, 2026 Liked: Cleanliness, amenities, property conditions & facilities Amazing staff: beautifully decorated interior. Restaurants, rooftop bar, and pool area are all well-designed ##### Jesse Stayed 8 nights in Jan 2026 Verified ### 10/10 Excellent #### Laura Mar 11, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stay here the night before and after your Epic Universe visit. It is worth the splurge! Or stay longer with teenagers and the can come and go to the park. Get a room with a park view and watch the nightly park show from your room. ##### Laura Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### Yakquelina Dec 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great service beautiful property, spectacular view from the room. ##### Yakquelina Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Barry Feb 14, 2026 Liked: Cleanliness, amenities, property conditions & facilities Friendly, helpful staff from front desk to servers to theme park security to housekeeping. Grand Helios is extremely convenient for visiting the Epic park and just a 15 minute trip via their busses from City Walk and the other Universal Parks! ![Taverna Brunch](https://a.travel-assets.com/ugc/hotel-reviews/0b49c23c-f033-4f90-8586-b70968ab8f26-1771098204069.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Barry Stayed 3 nights in Feb 2026 Verified ### 10/10 Excellent #### Seo Jan 20, 2026 Liked: Cleanliness, amenities, property conditions & facilities The location is just unbeatable. It was beautiful inside and staffs were all very nice,too. Both floral taverna and bar helios also very good food and service. I will definetly recommand this place. ##### Seo Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### alexey Dec 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities The park view was the best thing ![](https://a.travel-assets.com/ugc/hotel-reviews/d6336d2c-0aa9-4c30-aa39-e61c088c8310-1766266227617.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/837b0910-e608-400d-8c6f-5737bc0756ed-1766266244471.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### alexey Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### james Oct 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing hotel with amazing views of the park great staff super friendly ##### james Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### Kimberly Nov 8, 2025 Liked: Cleanliness, staff & service, amenities Room & resort is spotless. The staff is so friendly and accommodating ##### Kimberly Stayed 1 night in Nov 2025 Verified ### 6/10 Okay #### charles Feb 4, 2026 Liked: Cleanliness, property conditions & facilities For $500 expected better. Very small towels. Connecting room. Poor quality pizza at lobby restaurant. Great location if going to Unoversal but other than that…not worth the price ![Towels in a $500 per night room](https://a.travel-assets.com/ugc/hotel-reviews/7f753693-f321-4486-8ea2-df349fc2091f-1770225826960.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### charles Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### CHRISTINE Sep 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful hotel! Clean, updated, and friendly staff. ##### CHRISTINE Stayed 1 night in Sep 2025 Verified ### 10/10 Excellent #### Jennifer Oct 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful new hotel with very clean and comfortable rooms. Worth paying for the Park view to see the fountain show at night- great location and so easy to enter the park ![](https://a.travel-assets.com/ugc/hotel-reviews/573d20d5-5a98-49fa-8f97-77ec9fcdbb53-1761862491042.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5fbeb3af-1d73-4461-80d1-bce4acb76927-1761862492467.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6101d1a8-46fb-4493-8083-2395b90a3813-1761862492342.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b99896ee-ec4f-4e26-9fa1-8be3cbfbc515-1761862492468.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jennifer Stayed 2 nights in Oct 2025 Verified ### 8/10 Good #### Kevin Feb 8, 2026 Liked: Cleanliness, property conditions & facilities Staff was kind and helpful. Hotel was very clean, including the rooms. Our room had an issue with the toilet flushing every 15-20 minutes through the night that was not fixed during our stay and the controls for the lights on the room tablets were clunky and do not alway work. The window curtain controls did not work at all when trying to close at night or open in the morning. ##### Kevin Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Catalina Mar 3, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We did a weekend staycation the property is beautiful and very well taken care of. All the staff we interacted with were wonderful. As far as amenities it has your standard pool, gym and two restaurants on property. There is no spa and not many bell and whistles for the price. However if you have the money what you are really paying for is the access to Epic walking out of your hotel and the view. We had a park room view and no regrets it was very cool to see the time night time show from the comfort of our own space. Con we could hear everything happening in the hall way including housekeeping early in the morning. Maybe it is expected that people are at the park early but if you are choosing to sleep in that could be a deal breaker. ![](https://a.travel-assets.com/ugc/hotel-reviews/cb3a8168-3b4b-4f62-ab20-e9ba9c23d839-1772507765482.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/69cb2a47-0819-4040-bd59-9883b1907455-1772507766006.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fee03d26-d0b4-4f07-a971-19c07ba2ccc8-1772507767974.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/deeb79a2-baf1-44d2-8a66-dc8b7476752c-1772507767180.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Catalina Stayed 1 night in Mar 2026 Verified ### 8/10 Good #### Karla Dec 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very nice hotel and the staff was super friendly and helpful. Rooms are ok , not very luxurious which I expected from the exterior and lobby. ##### Karla Stayed 4 nights in Nov 2025 Verified ### 10/10 Excellent #### Nancy May 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel and easy access to the park. ##### Nancy Stayed 2 nights in May 2025 Verified ### 10/10 Excellent #### Nelson Nov 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Simply Epic!! Spacious. Cozy. Superb staff. Can’t get a better location for entry to Epic Universe. Get a park view for a park wide perspective. Particularly at night. ![](https://a.travel-assets.com/ugc/hotel-reviews/707ad33a-474e-4766-a3be-878c10cec8d2-1764436359598.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e5584dac-24fc-44fe-acb1-3e3aa2d852b7-1764436358433.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/79755603-5ccf-4931-b32c-a10b5072b87c-1764436365667.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/001a3257-2f92-4827-b853-384df2c577ca-1764436369032.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nelson Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### Joanna Jul 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful hotel and room, friendly staff, and great food options. Loved the access to Epic Universe! ![](https://a.travel-assets.com/ugc/hotel-reviews/feb08662-113a-4e27-bd49-da309f1d2e45-1753584552996.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joanna Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### shan May 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing stay! Easy to access the park! Great service! ![](https://a.travel-assets.com/ugc/hotel-reviews/1ed4d422-7b90-409e-9566-6673740fb38d-1747429691881.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### shan Stayed 2 nights in May 2025 Verified ### 10/10 Excellent #### Jose Apr 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really like the hotel the property and the surrounding area. The staff and people are really friendly. ##### Jose Stayed 1 night in Apr 2025 Verified ### 8/10 Good #### Claire Sep 2, 2025 Liked: Cleanliness, property conditions & facilities Lovely hotel and great perk for early entry to Epic Universe. We had Hotels.com vouchers otherwise I wouldn’t pay the nightly rate as I just didn’t feel this was worth the £500/£600 per night price tag. The hotel was nice, clean but pricey. ##### Claire Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### JOSE Jul 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort very happy my family ##### JOSE Stayed 1 night in Jul 2025 Verified ### 6/10 Okay #### keelie Sep 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The best part of this hotel is the room with a view of Epic, fantastic! The hotel itself is quite small, felt cramped in the lobby and bar area. The roof top bar is really nice but unless you have an outside seat there is no view of the park, plus the menu was limited, nothing plant based, GF etc. ![View from our room ](https://a.travel-assets.com/ugc/hotel-reviews/60e31bc5-a3be-4245-950c-c8541741c0a3-1757764946861.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### keelie Stayed 1 night in Sep 2025 Verified ### 10/10 Excellent #### Sherri Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a new hotel. It is expensive but convenient to the new Epic Universal Studios. Dining options are limited in the hotel itself, menu in the restaurant is not the best for kids or traditional meals. Beautiful hotel though and it will stay busy due to the proximity of the park. ##### Sherri Stayed 2 nights in Aug 2025 ### Expedia's Latest Trends ### Hotels > - [Holiday Inn Express & Suites S Lake Buena Vista by IHG](https://www.expedia.ca/Orlando-Hotels-Holiday-Inn-Express-Suites-Orlando-South-Lake-Buena-Vista.h794799.Hotel-Information) > - [Rent Your Own Orlando Villa With Large Private Pool on Encore Resort at Reunion, Orlando Villa 4463](https://www.expedia.ca/Orlando-Hotels-Rent-Your-Own-Orlando-Villa-With-Large-Private-Pool-On-Encore-Resort-At-Reunion.h70580564.Hotel-Information) > - [Storey Lake - 4813 Crusoe Street](https://www.expedia.ca/Orlando-Hotels-Storey-Lake-4813-Crusoe-Street.h31742669.Hotel-Information) > - [3-bedroom Villa at the Premier Orange Lake Resort](https://www.expedia.ca/Orlando-Hotels-3-Bedroom-Villa-At-The-Premier-Orange-Lake-Resort.h35696236.Hotel-Information) > - [Drury Plaza Hotel Orlando - Disney Springs Area](https://www.expedia.ca/Orlando-Hotels-Drury-Plaza-Hotel-Orlando-Lake-Buena-Vista.h24103.Hotel-Information) > - [Lucaya Village - 2962 Lucayan Harbour Circle](https://www.expedia.ca/Orlando-Hotels-Lucaya-Village-2962-Lucayan-Harbour-Circle.h31742761.Hotel-Information) > - [4 Suites Villa 5 min to Disney](https://www.expedia.ca/Orlando-Hotels-Awesome-Dream-Villa-5-Min-To-Disney.h96042510.Hotel-Information) > - [FantasyWorld Resort](https://www.expedia.ca/Orlando-Hotels-Fantasy-World-Resort.h84866.Hotel-Information) > - [Baymont by Wyndham Orlando Lake Buena Vista South](https://www.expedia.ca/Orlando-Hotels-One-Way-Maingate.h4837967.Hotel-Information) > - [Orange Lake Resort: Next to Disney, close to Sea World, Universal](https://www.expedia.ca/Orlando-Hotels-Orange-Lake-Resort-Next-To-Disney.h70965308.Hotel-Information) > - [New Listing! 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