Lobby

Reviews of Hilton Garden Inn Orlando Downtown

3 out of 5
Hilton Garden Inn Orlando Downtown
401 North Magnolia Avenue, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 217 out of 353 reviews" "
Rating 8 - Good. 69 out of 353 reviews" "
Rating 6 - Okay. 31 out of 353 reviews" "
Rating 4 - Poor. 12 out of 353 reviews" "
Rating 2 - Terrible. 24 out of 353 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Micha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! The staff was super friendly and the facilities were very well-kept. Highly recommend.
Stayed 5 nights in Mar 2024
Response from Xavier G on Mar 24, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I went to a concert at Kia Center, quick walk to and from venue.. just please be aware of a lot of homeless people on walk. We were in a group so all was well.
Stayed 1 night in Mar 2024
Response from Xavier G on Mar 21, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

ann h

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful. shout out to bartender on Thursday night. Very kind.
Stayed 2 nights in Mar 2024
Response from Xavier G on Mar 21, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

2/10 Terrible

Blake

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff sucks, except the bartender.
Stayed 1 night in Mar 2024
Response from Xavier G on Mar 13, 2024
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

8/10 Good

Echika U

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, centrally located property.
Stayed 2 nights in Feb 2024
Response from Xavier G on Mar 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good location
Stayed 1 night in Mar 2024
Response from Xavier G on Mar 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

juan

Stayed 1 night in Mar 2024
Response from Xavier G on Mar 24, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

O.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooftop
Stayed 1 night in Mar 2024
Response from Xavier G on Mar 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Tianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service from all employees at the hotel. Hotel was clean and updated!
Stayed 2 nights in Feb 2024
Response from Andy on Feb 25, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Cinder

Stayed 1 night in Feb 2024
Response from Xavier G on Mar 21, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

HUGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location staff friendly good valet
Stayed 1 night in Jan 2024
Response from Xavier G on Feb 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay
Stayed 1 night in Feb 2024
Response from Xavier G on Feb 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Kia Center.
Stayed 1 night in Jan 2024
Response from Xavier G on Feb 3, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome new nice
Response from Xavier G on Feb 3, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Jan 2024
Response from Xavier G on Feb 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No onsite parking other than valet that I saw.
Stayed 1 night in Jan 2024
Response from Xavier G on Feb 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hilton is always so gracious & helpful. I love the easy access to everything I want to do in Downtown Orlando.
Stayed 1 night in Jan 2024
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to many hotels, but this one was excellent on my judgment.
Stayed 2 nights in Jan 2024
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Kristy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Jan 2024
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Austin

Stayed 1 night in Nov 2023
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Roy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Craig

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and check in staff was super nice and accommodating
Stayed 1 night in Dec 2023
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Xavier G on Feb 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Zachary

Travelled with family
Liked: Amenities, property conditions & facilities
Great location in downtown Orlando.
Stayed 1 night in Dec 2023
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

8/10 Good

Han

Stayed 1 night in Dec 2023
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Carmen

Response from Xavier G on Feb 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Aares

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Xavier G on Feb 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hiltons are always immaculate, with friendly staff.
Stayed 1 night in Dec 2023
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

8/10 Good

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is clean and taken care of, but $75 per night incase the room is damaged is a bit much.
Stayed 1 night in Nov 2023
Response from Xavier G on Nov 28, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon! What could we have done to make your stay a 10/10?

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, outstanding amendities.
Stayed 1 night in Nov 2023
Response from Xavier G on Nov 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Alexandra

Stayed 1 night in Nov 2023
Response from Xavier G on Jan 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

LUIS, yangers

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a good room.
Stayed 5 nights in Nov 2023
Response from Xavier G on Nov 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Christina

Stayed 1 night in Nov 2023
Response from Xavier G on Nov 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Yamilsarelis, Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos quedamos para ir a un concierto en el Amway y pudimos caminar sin problemas.
Stayed 1 night in Nov 2023
Response from Xavier G on Nov 21, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Refill Shower
Room was clean but all of the shower toiletries were near empty
Stayed 1 night in Nov 2023
Response from Xavier G on Nov 20, 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was comfortable. Nice to have a Starbucks on site. However, valet parking is much too pricey! You have no other option to park (due to safety, street parking, meters, etc.). Long wait for your car at check out.
Stayed 2 nights in Oct 2023
Response from Xavier G on Nov 15, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon! What could we have done to make your stay a 10/10?

2/10 Terrible

chrysostomos

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room smells like mold
Stayed 1 night in Nov 2023
Response from Xavier G on Nov 10, 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Juan, Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Xavier G on Nov 8, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

6/10 Okay

Zephrin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Xavier G on Nov 6, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon! What could we have done to make your stay a 10/10?

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I got charged twice for the same room and i tried discussing that with the guy at front desk before i paid again. And i wasnt happy. To later find out all of my money was taken off my card. Manager fixed it after i addressed it twice. Which is very unprofessional!!!
Stayed 1 night in Nov 2023
Response from Xavier G on Nov 6, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon! What could we have done to make your stay a 10/10?

10/10 Excellent

Chiquita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Xavier G on Nov 6, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

8/10 Good

SpiderDan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Xavier G on Nov 6, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon! What could we have done to make your stay a 10/10?

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Xavier G on Nov 4, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Xavier G on Oct 30, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Nubia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Xavier G on Nov 1, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

2/10 Terrible

Keanu

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nickel and dime racket. There is no parking available for a full priced hotel. I would think Hilton, a multi-million dollar brand would invest in providing parking to their customers. There is nothing luxurious about $32 a night valet parking — it is an inconvenience. Upon arrival I was told that breakfast was available in the morning on the second floor. The elevator wouldn’t even go to the second floor and when I went to the lobby there was breakfast but at the cost of $18 to start and extra fees to add on premiums. Bagels are premiums in America. They are imported. So posh. My car ended up getting towed when I parked in an adjacent public parking lot. I followed the instructions: paid the parking and printed and displayed on my dashboard Yet it was towed and I have to $150 to get it back. I’m sure Hilton and this lot are collaborating on shill business practices. I see why the stars were low and I’ll be sending them lower.
Response from Xavier G on Oct 30, 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.