Exterior

Reviews of HomeTowne Studios by Red Roof Orlando South

2 out of 5
HomeTowne Studios by Red Roof Orlando South
9435 Delegates Drive, Orlando, FL

Reviews

3.8
Rating 10 - Excellent. 82 out of 999 reviews" "
Rating 8 - Good. 56 out of 999 reviews" "
Rating 6 - Okay. 99 out of 999 reviews" "
Rating 4 - Poor. 133 out of 999 reviews" "
Rating 2 - Terrible. 629 out of 999 reviews" "

3.8/10

Cleanliness

5.0/10

Staff & service

3.8/10

Amenities

3.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

8/10 Good

evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 17, 2024
Dear Evan, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am happy to read that you found the staff to be friendly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

evan

Liked: Cleanliness, staff & service, property conditions & facilities
I had flights cancelled and was a satisfactory location. Staff was friendly.
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 13, 2024
Dear Evan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I was thrilled to have earned your perfect rating. You highlighted our staff was friendly and you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

HUMBERTO

Disliked: Cleanliness, amenities, property conditions & facilities
The property smelled like cigarettes! It smelled terrible and had zero ameneties. I wouldn’t stay here again even if for free.
Response from Carla RediResponse Specialist on Mar 12, 2024
Dear Humberto,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Orlando South. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the odor of the hotel was not to your liking, there were no amenities and the other concerns listed. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Andre

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the residents who either rents by the week or month on the ground level was drug dealing right in the parking lot with lots of people coming and going. The room had lots of bugs and floor was extremely dirty. Also the kitchen came with no dishes or utensils to cook any food i brought in. Worst 4 day rental ever and I travel a lot. Never again. The list can go on and on but not enough space to right everything down. I total disappointment. Oh also the TV never worked properly and had to call maintenance multiple time to repair. Which eventually I just did watch TV. I give this place Negative 2 stars. That's how bad it was. Hood Hotel it should be called! Never again!!
Stayed 3 nights in Mar 2024
Response from Carla RediResponse Specialist on Mar 12, 2024
Dear Andre,We are sorry to hear your recent experience at the HomeTowne Studios Orlando South did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Virgil

Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty and the shower leaked. The entrance door wasn't a tight seal. Very dark light fixtures weren't working all that well. Cabinets and drawers weren't in good shape either.
Stayed 26 nights in Feb 2024
Response from Dannielle Rediresponse Specialist on Mar 5, 2024
Dear Virgil,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean bathroom, leakage, light fixtures not being fully functional and the other issues mentioned. We apologize for this issue. I have shared your comments with management to address your concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

2/10 Terrible

Yuki

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on Feb 26, 2024
Hello Yuki, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

4/10 Poor

Papi

Disliked: Property conditions & facilities
This is a Glorified Motel. Old, the room was clean, the outside not that much.
Response from OnielRediresponse Specialist on Feb 21, 2024
Hi Papi,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando South. I'm really glad you were satisfied with our cleanliness, however, you indicated that the outside wasn't as clean. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RedRoof Management

2/10 Terrible

Zoey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not at all how it was described. There was mold EVERYWHERE. We never got any housekeeping. Someone also tried to unlock our door while we were staying to inspect said mold with zero warning and they stated they didn’t know someone was staying in that room.
Response from OnielRediresponse Specialist on Feb 21, 2024
Hi Zoey,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Orlando South. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered what could possibly be mold at our property. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management

6/10 Okay

Diogo Edilton, MITCHAM

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad points: The room was very run down. The bathroom door broke and didn’t lock. TV remote control with no battery; I went to reception to ask for it, and the people didn’t bother, just said no. I had to buy batteries myself. The kitchen cabinet door is falling apart, and the horrible smell of weed is coming all the time coming from other rooms. Good points. Close to the airport. Well located. Close to restaurants and fast food restaurants. Overall, the place has potential. It just needs better management to deal with all these issues.
Stayed 12 nights in Jan 2024
Response from OnielRediresponse Specialist on Feb 21, 2024
Hi Diogo,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando South. It's nice to read that you took liking to our hotel's convenience to the airport and eateries around the area, however, I am disappointed to read the encounter you described regarding the smell the room had. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

2/10 Terrible

Mary, Hampton Bays

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Feb 21, 2024
Hi Mary,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. HomeTowne Studios by Red Roof Orlando South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jan 2024
Response from LaTunde RediResponse Specialist on Feb 9, 2024
Hello Dawn, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Ronald

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Even the price is low; service should not be that bad.. everything is old, tv with white spots, bad ac; staff not friendly; I guess is what you get for a cheap cost
Stayed 7 nights in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 31, 2024
Thank you for taking a moment to leave a review, Ronald. The staff and I at the HomeTowne Studios by Red Roof Orlando South appreciate your 3/5 score following your stay. I am happy that our affordability pleased you. However, you stated that the unfriendly staff, the white spots mentioned and the other listed issues hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

8/10 Good

J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The burners didn't work & maintenance didn't come in, but otherwise it was a clean room & comfortable. A little smaller for the price. Otherwise a good, decent, experience.
Stayed 23 nights in Jan 2024
Response from Tianna RediResponse Specialist on Jan 28, 2024
Dear J,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando South. It's great to read that you were pleased with the cleanliness and the comfortability of the room. However, you mentioned that the burners didn't work and for that, I sincerely apologize. I have shared your feedback with management to ensure that your concerns are addressed.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches everywhere. On the wall, beneath the sink, fridge, and in the bathroom.
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 18, 2024
Dear Ray,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Joey, Broomfield

Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 9, 2024
Hello Joey,Thank you for choosing to stay at our HomeTowne Studios by Red Roof Orlando South. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

6/10 Okay

zachary

Travelled with family
Liked: Cleanliness, staff & service
Good place and had some maintenance issues and WiFi was kind of on the slow side
Stayed 14 nights in Dec 2023
Response from Olivia RediResponse Specialist on Jan 4, 2024
Thank you, Zachary, for telling us about your stay at the HomeTowne Studios by Red Roof Orlando South. I am glad you found our hotel to be good, despite the maintenance issues and the Wi-Fi being slow. Please accept our sincerest apologies for the impact this had on your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Kyle

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Response from Xao RediResponse Specialist on Feb 10, 2024
Hello Kyle,Thank you for sharing with us. Your review of the HomeTowne Studios by Red Roof Orlando South was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

2/10 Terrible

Ally

Stayed 8 nights in Dec 2023
Response from Chevanese RediResponse Specialist on Jan 1, 2024
Thank you, Ally, for rating your recent stay at the HomeTowne Studios Orlando South. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

4/10 Poor

David

Property is fine just low income people in the area. Made it a little scary.
Stayed 2 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 30, 2023
Hello David,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Orlando South. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your stay was less than pleasant. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof strive to continuously improve the quality of our services.Thank you for sharing your concerns, We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Liz

Stayed 2 nights in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 21, 2023
Hi Liz,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando South. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 18, 2023
Hello Stephanie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO SOUTH and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Guerly

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Xao RediResponse Specialist on Feb 5, 2024
Hello Guerly,Your review of the HomeTowne Studios by Red Roof Orlando South was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

6/10 Okay

Stuart

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The TV didn't work, the phone didn't work, the toilet ran constantly and had to go to the front desk to tell someone due to phone not working. Maintenance guy came and fixed the TV but did not fix the toilet. He claimed it was the pipes!! I know it was just a $2 'flopper'. He just didn't want to be bothered I guess. BYW this is an extended stay place NOT a hotel so NO services whatsoever... you're on your own!
Stayed 3 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 8, 2023
Dear Stuart,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issue with amities among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management Dear Stuart,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issue with amities among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Michael, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 28 nights in Oct 2023
Response from Recordo Rediresponse Specialist on Dec 5, 2023
Hello Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. Irt's amazing to hear that you were pleased with the great value you received. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Lidia

Disliked: Staff & service, amenities, property conditions & facilities
Smelly room, with no curtains in the shower, dirty kitchen. A lot of noise and felt unsafe. Terrible experience.
Stayed 1 night in Dec 2023
Response from Recordo Rediresponse Specialist on Dec 5, 2023
Dear Lidia,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. It's disheartening to hear of the indicated experience you had. You stated that the room had a foul odor, no shower curtain, the kitchen was unclean, along with other highlighted concerns. Please know that this isn't a level of service that Red Roof stands for and will take your comments into consideration so that we may provide a much better service. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

2/10 Terrible

PAUL

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy. Nothing worked, including the stove, kitchen sink and bathroom sink. Shower was black and disgusting. Cockroaches everywhere and floor was dirty and sticky. They were out of toilet paper and when we asked for new towels they just threw them over the counter. They weren't even folded. They were out of hand towels. When we had maintenance come to fix the drains, he left the room even more dirty than before and couldn't fix the bathroom sink. I do not recommend this place. Stay somewhere else or you will regret it!
Stayed 9 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Dec 1, 2023
Dear Paul,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I was saddened to read that your stay fell short of your expectations due to roaches, insuffienct toiletries and uncleanliness among other concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities
The place was filthy. There was garbage on every stair landing and the room was so disgusting I left immediately. Cigarette ash all over the headboard and mold in the a.c. I have requested a refund from Expedia but have heard back yet.
Stayed 1 night in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 25, 2023
Dear Michelle,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as uncleanliness and possible mold.We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Marcia

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Could not get toilet paper, had a hard time getting clean towels, the pool was not heated as stated, no hot water.
Stayed 7 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 23, 2023
Dear Marcia,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no hot water in the pool, no toilet paper and all other concerns you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Luis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not clean, soliciting no smoke bad smell.
Stayed 8 nights in Nov 2023
Response from OnielRediresponse Specialist on Nov 20, 2023
Hi Luis,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Orlando South. You indicated that you weren't pleased with our hotel's cleanliness, please accept our apologies for that and all other highlighted issues. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Saira

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place to stay mould
Stayed 2 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 16, 2023
Dear Saira,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as possible mold.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is not clean or fit for guests. Infested with roaches
Stayed 7 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 7, 2023
Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Orlando South, Chris. I am sorry that your experience did not meet your expectations. You stated that the poor cleanliness and the listed pests hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Karmen A

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere
Good location, full size fridge, close to airport but that's about it for the positive. Terrible communication at check in, roaches in rooms, A/C made a puddle in room every day, worst mattress ever, you could feel the springs and it was sunken in the middle, had to take Advil every morning for back pain, dirty floors, other guest smoking weed literally outside our door and security guard did nothing, our room wreaked. Got a warning our car was going to towed and yet was never told I needed a parking pass at check in. Spend a few extra bucks and stay elsewhere. Would have looked for another hotel if it was longer than a 2 night stay.
Stayed 3 nights in Oct 2023
Response from Antonio,RediResponse Specialist on Nov 5, 2023
Dear Karmen A,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS ORLANDO SOUTH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Okay

Ricardo

Business traveller
Liked: Amenities
The bathrooms, shower are now well cleaned. They should be cleaned/painted and or even replaced
Stayed 9 nights in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel
There is a roach infestation and the headboards are falling of the walls. The room looks like someone just checked out and no one cleaned after. Hotel staff staying the is no other rooms available but online is still allowing me to book.
Stayed 7 nights in Oct 2023
Response from Olivia RediResponse Specialist on Oct 24, 2023
Dear Valued Guest, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Orlando South. I was saddened to read that your stay fell short of your expectations due to the pest you reported, the headboards falling apart, the unclean room and all the other concerns that dampened your visit. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nothing to brag about
Quiet and comfortable, but could use some updating.
Stayed 3 nights in Oct 2023
Response from Olivia RediResponse Specialist on Oct 27, 2023
Dear Valued Guest,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando South. I am glad you found our room to be quiet and comfortable, despite the issue you highlighted. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Zack

Liked: Staff & service
Disliked: Property conditions & facilities
Staff has the manners of a five stars hotel. They're awesome! The company needs to invest a little more in the hotel infrastructure and maintenance. Easy parking and fast check-in. Excellent price.
Stayed 1 night in Oct 2023
Response from Jonetta Turpin on Oct 16, 2023
Thank you for your response. I am sad to hear your stay was not the best but excited to know our staff exceeded your expectations.

2/10 Terrible

Juana

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing good have a lot of roaches inside bed incomfortable to sleep and it's a lot of noisy people ghetto people around and front desk customer service terrible not even a good afternoon and smile guy was kind a rude
Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 14, 2023
Dear Juana,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO SOUTH. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

SHEIKH, Paramaribo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very dirty, your feets are getting black of the dirt. The towel had left over hairs and a lot of stain. On the bed we found a cockroach and one running on the floor. The next morning we asked for an evacuation. They refunded us.
Stayed 6 nights in Sep 2023
Response from Olivia RediResponse Specialist on Oct 7, 2023
Hello Sheikh, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Orlando South. I was saddened to read that your stay fell short of your expectations due to the pest you reported, the lack of cleanliness in the room, the black dirt you found under your feet and all the other concerns that dampened your visit. I humble apologize for any inconvenience this may have caused. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Matheus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young gentleman in the front desk was very helpful and friendly. Very professional
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on Oct 2, 2023
Hello Matheus,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando South. I am glad you found you found our staff to be friendly and helpful and very professional. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

ruby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Warning dangerous condition roaches everywhere Some even came along the ride home with me.
Stayed 2 nights in Sep 2023
Response from Olivia RediResponse Specialist on Oct 3, 2023
Dear Ruby, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Orlando South. I was saddened to read that your stay fell short of your expectations due to the pest you reported. I humble apologize for the inconvenience this may have caused. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Deborah

Stayed 15 nights in Sep 2023
Response from Olivia RediResponse Specialist on Oct 28, 2023
Hello Deborah, The staff at the HomeTowne Studios by Red Roof Orlando South and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Osvaldo

Disliked: Cleanliness, staff & service
Stayed 6 nights in Sep 2023
Response from Olivia RediResponse Specialist on Oct 2, 2023
Hello Osvaldo, The staff at the HomeTowne Studios by Red Roof Orlando South and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
AC wasn't working properly
Stayed 3 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 28, 2023
Dear Michael,Thank you for your review following your stay at HomeTowne Studios by Red Roof Orlando South. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the AC wasn't working properly, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for price paid exceeded my expectations. Front desk & staff courteous & helpful⭐⭐⭐⭐👍
Stayed 3 nights in Sep 2023

2/10 Terrible

Nicia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not friendly at all. Acted like they hated their job. The AC and TV didn't work and the sheets were dirty. Asked if we could be moved to a different room and was flat out told no they couldn't do that. I have never heard of that before. Ended up leaving and having to go to another hotel and having to wait 7-10 business days for a refund because they don't give it to you, who you book the room through has to refund it. They don't accept cash and you have to pay $100 deposit. Will not come back here and will not recommend this hotel to anyone.
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 18, 2023
Hello Nicia,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO SOUTH. I was saddened to read that your stay fell short of your expectations due to the indicated faulted amenities, unclean sheets and the actions of our staff. Please know that this isn't the level of service that Red Roof stands for and will take your comments into consideration. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Terrell

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The beds were decent, the fridge was old and dusty on top, the bathroom….. do not get me started! It was gross, inside the tub wasn’t clean and a part was broken. I showered with my flip flops on 😖
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Sep 15, 2023
Hello Terrell,Thanks for sharing your feedback with us. The team at our HomeTowne Studios by Red Roof Orlando South was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that our beds were decent, it was displeasing to read that this was the impression left with you. You stated that a part of the tub was broken and that the fridge was old, which hindered your stay. As such, I have shared your comments with the property in an effort to address your concerns.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay at Red Roof, should you require lodging in the future.Sincerely,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Response from Xao Red Roof Management RediResponse Specialist on Sep 15, 2023
Hi Samuel,I would like to personally thank you for sharing your feedback following your experience at the HomeTowne Studios by Red Roof Orlando South with us. It was so rewarding to see that we earned your perfect score with our location being close to everything. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

pablo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 12, 2023
Thank you for taking a moment to leave a review, Pablo. The staff and I at the HomeTowne Studios by Red Roof Orlando South were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, GabrielleRediResponse Specialist

2/10 Terrible

Roger

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 12, 2023
Thank you for taking a moment to leave a review, Roger. The staff and I at the HomeTowne Studios by Red Roof Orlando South were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, GabrielleRediResponse Specialist

2/10 Terrible

Savannah

Stayed 5 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 28, 2023
Thank you for taking a moment to leave a review, Savannah. The staff and I at the HomeTowne Studios by Red Roof Orlando South were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist