Ratings based on 207 Verified Reviews

2.3 out of 5
34% of guests recommend
2.3 Room cleanliness
2.7 Service & staff
2.4 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Posted 6-Jan-2017
As soon as I got home from my trip I had to go to my bank and get a new debit card. This hotel charged me MULTIPLE times. DO NOT STAY HERE.
1out of 5
by A verified traveller fromFlorida

Can you say roach motel?

Posted 18-Dec-2016
Pros: The best part of our stay was the off site customer service representative that gave us a full refund.
Cons: They could update the decor and make sure that a non-smoking room smells like a non-smoking room. And of course, fumigate.
Location: It's very close to OBT which gets you to the mall. We stayed their due to the proximity to the airport so that was nice.
We arrived after dark to check in, and upon pulling into the parking lot, my reaction was, "How cute!" I'd thought we really got a bang for my buck. Walking up to my room, I got the impression that this place was a little sketchy and was happy that I had two other people with me. Inside the room itself wasn't very appealing but we only needed the room for a night so we could catch out flight in the AM. It was very dated and not the cleanest looking but the TV was nice and it was place to lay our heads. Before we could even get comfortable, we spotted a German cockroach on the ceiling, which I killed and hoped it would be the last. We left to grab a bite to eat and when we returned, we saw not one, not two, but four more roaches within 5 min (not at all an exaggeration). We immediately grabbed our things and went to the front office. We knew that they closed at a certain time so we had to call the number on the sign and spoke to a representative. We ended up having to sleep in the airport, but anything was better than that room. They promptly gave us our money back on the card without putting up a fight.
1out of 5
by A verified traveller fromnj

bugs :(

Posted 21-Nov-2016 on Orbitz
Pros: staff
Cons: get rid of bugs.
Location: florida mall
very stressful situation. did not feel comfortable even sitting on the bed because of bugs. avoid this place.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 8-Nov-2016 on Hotels
1out of 5
by A verified traveller fromUS

It stunk of pee, I realized it was the mattress

Posted 7-Nov-2016
Pros: Nothing
Cons: The ambiance people class
Location: None
I THOUGHT i had booked near THE OCC, NOT a good I area for me I arrived and the TV didn't work I was told that maintenance had left and they couldn't do Anthing until the morning. At 555 the clock i was looking at on the wall was incorrect. My phone had the same time. I would miss the CUBS WORLD SERIES Game. I found maintenance in the hall and hecame up had issues, but fixed it. The room smelled like pee it was the mattress I slept on one corner of the bed, which also smelled. I was gpne all day ands just wanted a clean room to relax at night. I was not happy at all with this Extended stay!
2out of 5
by A verified traveller

It served its purpose for sleeping only .

Posted 6-Nov-2016 on Hotels
The staff was nice and friendly but didn't know nothing. The room appeared clean until you turned the lights off and roaches came out from everywhere. The remote didn't work had to have it changed, I was placed in a smoking room but requested a non smoking room . I made the best of it. Walmart was my best friend . I had to get Lysol , Raid , and paper goods to eat.
1out of 5
by A verified traveller fromNew York US

I did not get the room , I was supposed to get.

Posted 20-Oct-2016
Pros: Nothing
Cons: Should be cleaner. Hotel should be renovated, better management.
Location: Very little around the area.
Got a room wit a full size bed instead of a queen size. There was roaches crawling around in the bathroom. Carpet was thirty. Room was smelly. Utensils were very limited and old. After two nights I could not stay there any longer. Was charged $25.00 extra for checking out early. Would not recommend to any one. M.D.
1out of 5
by A verified traveller

Posted 17-Oct-2016 on Hotels
This was a horribke selection. There were roaches,and solicitation outside in the hotel parking lots. I had to go get bleach and clean my room plus roach spray. I stayed up for hours not able to sleep it was filthy and due to already paying for the room i couldn't not afford to psy for another hotel. This place is horrendous
2out of 5
by A verified traveller

Muito cheiro de cigarro nos quartos

Posted 17-Oct-2016 on Hotels
Infelizmente não posso classificar corretamente o hotel pois tive que cancelar a reserva um dia após o check-in pois havia reservado um quarto para não fumantes e só conseguimos quartos que estavam com cheiro muito forte de cigarro e não havia outro quarto disponível. Desse modo fizemos checkout e fomos procurar outro hotel.
1out of 5
by A verified traveller

Terrible!

Posted 10-Oct-2016
Pros: Nothing.
Cons: Filthy.
It was filthy, hospitality was poor. We asked for a refund and found another hotel.