BBQ/picnic area

Reviews of Blue Tree Resort at Lake Buena Vista

3 out of 5
Blue Tree Resort at Lake Buena Vista
12007 Cypress Run Road, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 824 out of 1612 reviews" "
Rating 8 - Good. 516 out of 1612 reviews" "
Rating 6 - Okay. 168 out of 1612 reviews" "
Rating 4 - Poor. 72 out of 1612 reviews" "
Rating 2 - Terrible. 32 out of 1612 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yokasta

Liked: Cleanliness, property conditions & facilities
Very nice staff
Stayed 2 nights in Mar 2024
Response from Vince Driscoll on Mar 28, 2024
AWESOME! Thank you for your kind words! I will make sure I let the staff know of your kindness! We hope you will come back very soon!

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and updated! Super clean, everything we found everything we needed for our stay! There is a musty smell when you first walk into the apartment the it kind of goes away, it may have something to do with the air conditioner.
Stayed 3 nights in Mar 2024
Response from Vince Driscoll on Mar 25, 2024
Thank you for your review. So sorry about the musty smell when you first got into the suite. Yes that is possible that when you put the air conditioning on stronger it took the smell away. Next time make sure you contact the front desk they could place you in an alternative suite as long as there is availability.

8/10 Good

Brent

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I liked that they had security walking around. I liked the options of 4 pools. I would have liked the pools to be a tad warmer (Pool one was the warmest) and I would have liked a hot tub at each pool. One poo was not heated at all. And I don't like that people smoke at the pools.
Stayed 16 nights in Mar 2024
Response from Vince Driscoll on Mar 25, 2024
Thank you for your candid review. Yes 3 of our pools are heated and 1 is a cold water pool that is not heated some people prefer that over heat especially in very warm days in Florida. There are designated areas for smoking at the pool areas so not sure if people are following the rules. So sorry. Hope you will come back and stayw ith us again very soon!

10/10 Excellent

Celine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely stay here again!
Stayed 8 nights in Feb 2024
Response from Vince Driscoll on Mar 21, 2024
GREAT! Thank you for your great review! We are looking forward to your next visit with us!

10/10 Excellent

Bryonna

Liked: Cleanliness, property conditions & facilities
Stay was great
Stayed 5 nights in Feb 2024
Response from Vince Driscoll on Mar 6, 2024
AWESOME! So glad you enjoyed your stay with us and we look forward to your next visit in the near future!

8/10 Good

Rita

Travelled with partner
We really enjoyed our stay, the front desk agent were super helpful. The only downside was the internet, we have our own data and our 5g was not coming in very strong, had to be beside a window for it to work.
Stayed 3 nights in Jan 2024
Response from Vince Driscoll on Mar 6, 2024
Great! So glad you enjoyed your stay with us! So sorry about the internet situation! Sometimes that happens and unfortunately we do not have any control over the situation.

10/10 Excellent

Stefania

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Vince Driscoll on Mar 6, 2024
Great! Glad you enjoyed your stay with us and we are looking forward to your next visit!

10/10 Excellent

SYED

Travelled with family and small children
Liked: Cleanliness, amenities
Overall good condition but as we enter the apartment, it feels there is smell as if the unit is closed since long time, so I have to buy so many air freshners to reduce the smell.
Stayed 6 nights in Jan 2024
Response from Vince Driscoll on Mar 6, 2024
Oh boy so sorry to hear that! We hope you will give us another chance in the future!

8/10 Good

Stephen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was small other than that it was great. Nice condo, porch, quiet, great location. But for the price it was awesome!
Stayed 4 nights in Dec 2023

6/10 Okay

Karen

Stayed 3 nights in Dec 2023

10/10 Excellent

Brandy, Pingree

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, four swimming pools all are heated except one. Set up like an apartment. All staff was extremely friendly and helpful. Had an amazing time here.
Stayed 6 nights in Dec 2023

4/10 Poor

dong

Travelled with family
Too much old
Stayed 3 nights in Nov 2023
Response from Vince Driscoll on Nov 28, 2023
Thank you for your review! So sorry your stay was not up to par. We wish you had contacted our front desk to change your suite to a more suitable one. We are in the midst of renovation and will take some time since we have 11 buildings to complete! We hope you will give us another chance in the future!

4/10 Poor

Polin

Travelled with family
Not cleaned
Hotel very tired and not properly cleaned.
Stayed 8 nights in Oct 2023
Response from Vince Driscoll on Nov 6, 2023
Thank you for your review! We are in the process of renovating all our buildings but please be patient we have 11 total so it will take some time, As far as your suite not being clean we hope you contacted front desk to either have the suite recleaned or moved to an alternative suite. We hope you will give us another chance in the future!

10/10 Excellent

Brandy

Travelled with group
Liked: Cleanliness, room comfort
Close to everything
Great property, convenient location. My second stay here, but not my last.
Stayed 3 nights in Sep 2023
Response from Vince Driscoll on Oct 25, 2023
AWESOME! Thank you so very much for your kind words. We look forward to your next arrival!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the home like feeling!
Stayed 3 nights in Sep 2023
Response from Vince Driscoll on Oct 13, 2023
AMAZING! Thank you for your kind words and we look forward to your next arrival at Blue Tree Resort!

8/10 Good

Marcus

Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Vince Driscoll on Sep 28, 2023
Thank you for your review! We hope you will come back and stay with us again in the near future!

10/10 Excellent

Dania

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Vince Driscoll on Sep 28, 2023
AWESOME! Thanks for the amazing review!

10/10 Excellent

Anne-Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay at Blue Tree. It was quaint and the staff were amazing. It was clean and the pools, spa and grounds were just beautiful!!! I would definitely recommend this place to family and friends. I loved that it didn’t cost an arm and a leg! Five stars in my book!!!
Stayed 7 nights in Sep 2023
Response from Vince Driscoll on Sep 28, 2023
AWESOME! Thank you so very much for your amazing review! We are so glad you enjoyed your stay and looking forward to your next visit with us soon!

10/10 Excellent

Nephari Rochelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I truly enjoyed my stay. My family and I felt safe and in convenient proximity to everything. Will definitely visit again. ❤️
Stayed 3 nights in Sep 2023
Response from Vince Driscoll on Sep 28, 2023
GREAT! So glad you and your family felt safe and glad you especially liked our location! We look forward to your next stay with us!

8/10 Good

Nicole, Bridgetown

Travelled with family and small children
Liked: Amenities
My family (2 adults, 2kids) stayed at the property for a week. There is no bell service which was a disappointment. We got a taxi to the hotel then had to walk through the rain to our room which was on the opposite end of the property with our two kids and luggage. The staff were friendly and did express apologies because they were not allowed to transport luggage in the golf cart. Once in our room we settled and the rest of the vacation went smoothly. The kids enjoyed the pool areas and the shuttle services to the parks were a plus. I would stay here again.
Stayed 6 nights in Aug 2023
Response from Vince Driscoll on Sep 20, 2023
AWESOME! Thank you so very much for your feedback. Our apologies for your inconvenience. Since we are not a traditional hotel but are a condominium association we don't have the staff to assist during certain times such as your situation. We hope you will come back and stay with us in the future!

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I have been staying at the Blue Tree Resort for 30 years and have loved it every single time! This time wasn’t any different. Everything was 10/10. Thank you so much for all the hard work you do!
Response from Vince Driscoll on Sep 7, 2023
AWESOME! I will make sure to let the staff know of your kind words! We look forward to your nxt visit with us very soon!

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our 4th time staying here and love it. Thomas was the best
Stayed 7 nights in Aug 2023
Response from Vince Driscoll on Sep 7, 2023
AWESOME! Thank you for your kind words! I will let Thomas know of your kind words! See you again soonhopefully!

4/10 Poor

Daniel

Stayed 2 nights in Aug 2023
Response from Vince Driscoll on Sep 7, 2023
Thank you for your review. We hope you will come back and give us another try in the future!

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities
It had all the convinces we were looking for
Response from Vince Driscoll on Sep 12, 2023
I think you meant 5 out of 5 sounds like you were happy with our resort!

2/10 Terrible

Jessenia

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities
Beware, roaches and blood stains found in the carpet. When reaching out they said roaches appear anyway despite their “pest control efforts”. I’ve stayed in many other hotels in Orlando and have not had this issue. I did have to go out and buy my own cleaning supplies since I didn’t want to to switch rooms at 2am with a 2 year old. The place is outdated and needs a lot of cleaning. Checkout is also the earliest of any other hotel I’ve stayed at in the Orlando area. Hotel refused a refund but I guess you get what you pay for, I wouldn’t recommend.
Response from Vince Driscoll on Sep 7, 2023
Thank you for your review. We are sorry you felt this way even though we did assist you during your stay with us.

10/10 Excellent

Katie

Liked: Cleanliness
Stayed 14 nights in Jul 2023
Response from Vince Driscoll on Aug 17, 2023
AWESOME! Glad you enjoyed your stay with us! We hope to see you again in the future!

6/10 Okay

Valeria

Travelled with family
Disliked: Cleanliness
I liked twin bedrooms two bathrooms for the price they do need to wash the bedding it was dirty dish washer was not great but other then that was not bad and 15 min or less to all the Disney parks.
Stayed 9 nights in Jul 2023
Response from Vince Driscoll on Aug 7, 2023
Thank you for your review. So sorry your experience was not perfect. We hope you will give us another chance in the future!

10/10 Excellent

Husam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good we had a nice family vacation
Stayed 2 nights in Jul 2023
Response from Vince Driscoll on Aug 7, 2023
AWESOME! Looking forward to your next stay with us in the future!

6/10 Okay

Christy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
I usually don’t write reviews unless it’s a positive one. But I have to say, the condo we stayed in needs a complete makeover. The carpets were absolutely disgusting to the point I made my family wear shoes the whole time. It felt unsanitary, and ants were crawling all over the kitchen— even though we never brought food in. We dined out. The coach was old and smelled, so we put sheets over them to sit. I was hopeful when we were driving around the complex, because it is pretty nice (besides the construction) . Outside the condo doors are nice, pools look nice. Walk into the room, not so much. Luckily, we only stayed here two nights and moved on to another location. Please consider tiling the units.
Stayed 2 nights in Jul 2023
Response from Vince Driscoll on Jul 24, 2023
So sorry to hear this. I hope you called down to front desk to have them put you in a more acceptable suite. Our apologies. We are in the midst of renovation and will take some time since we have 11 buildings in total. Our flooring is tile that looks like wood so it will be awesome! We hope you will give us another chance in the future!

2/10 Terrible

GUILLERMO

Stayed 5 nights in Jul 2023
Response from Vince Driscoll on Jul 21, 2023
Thank you for your review. Looks like you were not satisficed with the resort. We hope you will give us another chance in the future!

10/10 Excellent

Anthony Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean helpful
Stayed 7 nights in Jun 2023
Response from Vince Driscoll on Jul 10, 2023
AWESOME! Thanks for the great review! We hope you will come back and stay with again very soon!

8/10 Good

Leslie

Stayed 4 nights in Jun 2023
Response from Vince Driscoll on Jul 21, 2023
Thank you for your review of our resort! We hope you will come back and stay with us again in the future!

10/10 Excellent

MELISSA, WELLINGTON

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Vince Driscoll on Jun 27, 2023
GREAT! Thank you so much for your review! We appreciate your feedback and we look forward to your next arrival!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2023
Response from Vince Driscoll on Jun 27, 2023
Thank you for your great review of our resort! We hope you will come back and stay with us again very soon!

8/10 Good

KRISTY

Liked: Cleanliness, room comfort
Enjoyed
Although there was construction going onfor the most part, things were nice. In my opinion, they need more on-site activities
Stayed 3 nights in Jun 2023
Response from Vince Driscoll on Jun 7, 2023
Great! Thank you for the review. We do have a full activities schedule 7 days a week at least 5 per day which is a full schedule for 2 activities employees. Hope you will come back and stay with us again.

4/10 Poor

Katey A

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Had trouble checking in, they were saying I didn’t pay when I did. Got locked out of my room twice the door lock was broken.
Stayed 7 nights in May 2023
Response from Vince Driscoll on Jun 7, 2023
So sorry you had that happen. Expedia has a virtual card or the guest pays on arrival. The reservation may have put put in wrong in the notes that guest pays. If that was the case, our apologies. So sorry about the door lock sounds like the batteries were low. Hope you will give us another chance in the future.

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, room comfort
Good for the money
We had a great time, everything was clean, staff was great. Just need to update carpet in condo and replace old bathtub.
Stayed 4 nights in May 2023
Response from Vince Driscoll on Jun 7, 2023
AWESOME! Glad you had a great time overall! We are in the midst of renovation which will take some time to complete since we are 11 buildings in total. Plans are no carpet, tiled floors that look like wood which will be great! We hope you will give us another chance in the future!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
3day stay
Nice comfortable apartment style property.parking was good.staff was prompt in responding.
Stayed 2 nights in May 2023
Response from Vince Driscoll on Jun 7, 2023
AWESOME! Thanks for your great review and we look forward to your next arrival!

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, room comfort
It was a very nice place to stay . I stayed 5 nights .
Stayed 5 nights in May 2023
Response from Vince Driscoll on May 16, 2023
AWESOME! Thanks for your great review of our resort! We are so very happy you enjoyed your stay with us and we look forward to your next arrival in the near future!

2/10 Terrible

Roberto

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Over all nice stay but getting a hold of anybody to modify or change a reservation is a nightmare, im still waiting for reimbursement for checking out a day early, I tried to modify my stay a month in advance n they told me I had to pay in full first and upon check out I would get reimbursed after countless phone calls you can never get a hold of the so calf reservation manager who never answers there phone , I feel like I’m going to the Wizard of Oz asking for a new heart I still have not yet met the wiz.
Stayed 5 nights in Apr 2023
Response from Vince Driscoll on May 5, 2023
Roberto thank you for your review. The reservation department explained to you as did the front desk you had to contact Expedia since you booked with them and not with our resort. Expedia never contacted us for any such refund. You were taken care of from our department so this review is not a fair review.

10/10 Excellent

Alvaro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property, the personal was very friendly and helpful.
Stayed 3 nights in Apr 2023
Response from Vince Driscoll on May 5, 2023
AWESOME! Thank you for your review of our resort and we are so glad you enjoyed your stay with us. We look forward to your next stay in the near future!

10/10 Excellent

Kristen Leigh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The furniture needs to be updated beds weren’t that comfortable but other than that it was great.
Stayed 8 nights in Apr 2023
Response from Vince Driscoll on May 5, 2023
GREAT! Glad you had a great time and we hope you will tell all your friends and family about our great resort! See you again very soon!

6/10 Okay

Chad, Edmonton

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Overall the property it’s self was somewhat tidy, pools and hot tub did need more attention for cleanliness as well as some minor touch ups, the outdoor bbq was a nice feature but they only get cleaned in the mornings so they do get pretty dirty and no scrubbers to be able to clean yourself. Unfortunately our room was one that was not updated so it had very old ripped up carpets with multiple stains and walls looked to have mold painted over, we did ask to move but was informed we would be charged more and only if there was space available, since already having to spend enough on this trip we didn’t want to spend even more on this place. We heard through a few people in the pool area that if booking through 3rd party like Expedia and etc that they tend to give out the old un-renovated suites which is sad. Unfortunately for our family we would not stay here again and would not recommend to our friends and family that travel to Florida.
Stayed 8 nights in Apr 2023
Response from Vince Driscoll on May 5, 2023
Thank you for your review of our resort. As far as the updated rooms are only our owners get first priority of those rooms. We do not give old rooms to Expedia guest as you stated that is not correct Chad people have no idea what they are talking about unfortunately. We are in the midst of renovation but we have 11 buildings in total and only 2 buildings are complete which owners buildings at this time. We hope you will give us another chance in the future and come back!

6/10 Okay

Craig

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good overall but pretty dead at the pool area. No music. Good for retired folks I guess but not for me. Also. No restaurant on site. Grande villas next door is much better bang for the buck
Stayed 6 nights in Apr 2023
Response from Vince Driscoll on Apr 26, 2023
Thank you for your review of our resort! So sorry you felt that way and hope you will give us another chance in the future!

6/10 Okay

Demetrius F

Stayed 5 nights in Apr 2023
Response from Vince Driscoll on May 16, 2023
Thank you for your score regarding our resort. It looks like we could have done something better for your stay and hope you will give us another chance in the future!

10/10 Excellent

Jenn

Stayed 4 nights in Apr 2023
Response from Vince Driscoll on May 9, 2023
Thank you for your great score of our resort! We are so glad you had a great time with us and we can't wait until your next visit with us in the future!

8/10 Good

Andres

Stayed 6 nights in Apr 2023
Response from Vince Driscoll on May 9, 2023
Thank you so very much for your great score for our resort! Glad you enjoyed your stay with us and we look forward to seeing you again very soon!

4/10 Poor

Kimberly

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The outside pools and common areas were really nice and well kept. The option of 3 different pools was great. The grills were clean but not turned on all the time nor were we informed that we had call to have the gas turned on until we called to complain. The unit we were in needed some serious updating. The smell of old funk was so overwhelming every time we walked in. We couldn’t walk barefoot in the house without the bottom of our feet turning black from the carpets. The furniture was not comfortable and also seemed very old. The porch was so small you could barely fit two people. We know they are working on updating some apartments as we heard the hammers and drills all day at end of our stay. If you can make sure you have an updated place I would recommend this place. Otherwise I would not.
Stayed 7 nights in Apr 2023
Response from Vince Driscoll on Apr 20, 2023
Thank you for your review! So sorry to hear your suite had a bad odor. I hope you contacted front desk to have your suite changed to a more acceptable. We are on an ongoing renovation process since we have 11 buildings total so hopefully if you come again we will have a new suite for you!

8/10 Good

Monique

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2023
Response from Vince Driscoll on Apr 6, 2023
Thank you for your review of our resort! Glad you enjoyed your stay and hope you will come back and see us once again in the near future!

10/10 Excellent

Svitlana

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed second time, we will come again!
Stayed 10 nights in Mar 2023
Response from Vince Driscoll on Apr 6, 2023
AWESOME! So glad you had a great time on your recent vacation and I know we will see you again very soon!