Réfrigérateur grande capacité avec congélateur, four à micro-ondes

Residence Inn by Marriott Orlando Lake Buena Vista – Avis

3 out of 5
Residence Inn by Marriott Orlando Lake Buena Vista
11450 Marbella Palm Ct, Orlando, FL

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 471 avis sur 1001." "
Note de 8 – Bien, d’après 225 avis sur 1001." "
Note de 6 – Acceptable, d’après 144 avis sur 1001." "
Note de 4 – Médiocre, d’après 75 avis sur 1001." "
Note de 2 – Terrible, d’après 86 avis sur 1001." "

8,0/10

Propreté

8,2/10

Service et personnel

8,0/10

Commodités

7,8/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 – Acceptable

julie

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Près de Disney/aéroport et Universal. Hôtel défraîchi et manque de propreté.
Séjour de 7 nuits en janvier 2024
Customer Service a répondu le 13 janv. 2024
Julie, il est précieux pour nous de connaître votre expérience récente. Nous comprenons que certains aspects de votre séjour étaient à la hauteur, comme l'emplacement. Nous apprécions cependant de connaître vos observations concernant l'entretien et la propreté de l'hôtel. Soyez assuré que notre équipe travaille sans relâche pour maintenir les normes les plus élevées de notre propriété. Nous espérons avoir l'occasion de mieux vous servir à l'avenir.

10/10 – Excellent

Linda

Séjour de 7 nuits en octobre 2023
Customer Service a répondu le 20 nov. 2023
Linda, thank you for the five-star rating. We're delighted to learn you enjoyed your stay at the Residence Inn Orlando Lake Buena Vista. Our team is looking forward to your next visit.

10/10 – Excellent

Michel

Séjour de 6 nuits en octobre 2023
Customer Service a répondu le 18 nov. 2023
Thanks for the fantastic rating, Michel!It's outstanding we could exceed your expectations during your stay at Residence Inn Orlando Lake Buena Vista. We're all looking forward to your next stay with us.

6/10 – Acceptable

Arnaud

Voyage en famille
Points forts : Propreté, confort de la chambre
Séjour de 3 nuits en juillet 2023
Customer Service a répondu le 3 août 2023
Thank you for sharing your feedback, Arnaud.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

8/10 – Bien

Christophe

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel tres correct
Tres bon hotel, bien placé nous y sommes restés16 nuits. Le personnel est top, avec une mention particulière aux personnel du petit dejeuner. Notre suite etait propre et bien agencée et bien équipée. Seul bemol : le prix du parking 24 $ par jour c'est abusé en comparaison a d'autres hotels egalement testés avec le parking gratuit pour les mêmes prestations et même prix. Le prix est d'ailleurs passé de 16$ a la reservation a 24 $ a notre arrivée... un peu moyen...
Séjour de 16 nuits en juillet 2023
Customer Service a répondu le 28 juill. 2023
Christophe, merci pour votre retour. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au Residence Inn Orlando Lake Buena Vista et apprécié notre équipe dévouée et nos chambres. Nous comprenons vos sentiments sur les frais de stationnement et vous assurons qu'ils correspondent au marché local. Nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur.

10/10 – Excellent

Marie-Pier

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel très propre et la chambre était invitante et en très bon état. C'était spacieux et utile d'avoir une cuisine. Nous adorons cette chaîne d'hôtel, car elle démontre une qualité que ses compétiteurs n'ont pas. Nous sommes tombés sous le charme! Le déjeuner est aussi plus intéressant que dans les autres hotels.
Séjour de 1 nuit en janvier 2023
Customer Service a répondu le 9 avr. 2023
Merci pour les gentils mots, Marie-Pier!C'est excellent que vous ayez apprécié votre séjour au Residence Inn Orlando Lake Buena Vista ! Nous sommes fiers d'offrir un environnement propre et confortable à tous nos clients et vos éloges nous disent que nous réussissons. Merci encore de partager votre avis avec nous !Nous avons hâte de vous revoir bientôt pour une autre expérience incroyable!

10/10 – Excellent

Guillaume

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Wow
Séjour de 4 nuits en février 2023
Customer Service a répondu le 2 mars 2023
Thanks for the perfect rating, Guillaume!We're pleased to hear that you have fully enjoyed your stay at Residence Inn Orlando Lake Buena Vista, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 – Excellent

Michael F G

Séjour de 3 nuits en mai 2022
Customer Service a répondu le 14 mai 2022
Thank you for sharing, Michael! At Residence Inn Orlando Lake Buena Vista, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 – Excellent

ANGELA

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I’ve never stayed at a property like this. This was amazing. You could not hear anybody outside the hotel room. The pool was awesome. The room was great. The breakfast was good too. Everything was amazing. I won’t be staying there again if I am ever down in Florida.
Séjour de 6 nuits en avril 2024
Front Desk a répondu le 21 avr. 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. It is our priority to accommodate our guests with the best amenities possible and we are delighted to know that we exceeded your expectations.

8/10 – Bien

Joey-Ann

Voyage en famille
Points forts : Service et personnel
The property is definitely due for some updating however overall staff was friendly responded to any requests. Rooms are big and reasonably priced. Small hotel so not packed with people. Loved the pool and court yard. Breakfast was good. Great staff
Séjour de 6 nuits en avril 2024
Front Desk a répondu le 21 avr. 2024
, I would like to thank you for such glowing remarks about our dedicated staff. We all take the hospitality and warmth we provide very seriously! It is truly wonderful to hear you share your appreciation. We always strive to have a positive influence on your time with us. Our team is truly the best! We would relish the opportunity to have you visit again.

8/10 – Bien

Kristin Hannum

Voyage en famille avec de jeunes enfants
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Pool is only open from 9-9pm which after spending the day at the parks is not convenient. Each day we returned the pool was closing and our family didn’t get to swim which was a key point in choosing this hotel. Also the suites need to be repaired and updated. The drawer fronts and door knobs were all falling off in our suite. My son was cut in the exposed screws. I notified the front desk and asked to have them repaired but they weren’t.
Séjour de 4 nuits en avril 2024
Anthony a répondu le 18 avr. 2024
Thank you for providing us feedback from your time at our hotel. We're disappointed to hear your stay at our property has not been to your expectations.

10/10 – Excellent

Lisa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We really enjoyed our stay.
Séjour de 2 nuits en avril 2024
Front Desk a répondu le 17 avr. 2024
Thank you for sending us your feedback!

10/10 – Excellent

Miguel Ángel

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent service and place
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 16 avr. 2024
Thank you for sending us your feedback!

10/10 – Excellent

Chad

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I was surprised by how decent this place was for the price. I stayed there last minute before going to my Disney resort but it could have been better to just stay there the whole week.
Séjour de 1 nuit en avril 2024
Anthony a répondu le 11 avr. 2024
Dear Chad, Thank you for choosing Residence Inn Orlando Lake Buena Vista! We're glad our clean rooms impressed you and that your overall stay was pleasant. The next time you're in town, please come back to see us.

10/10 – Excellent

Adrian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a Pure room with kitchen and king bed which felt fresh and spacious. Paying extra to park and late checkout was very worth it. No noise issues despite being right next to the elevator. Staff are very kind as well
Séjour de 1 nuit en avril 2024
Anthony a répondu le 11 avr. 2024
Dear Adrian, Thank you for choosing Residence Inn Orlando Lake Buena Vista! We're glad our clean rooms impressed you and that your overall stay was pleasant. The next time you're in town, please come back to see us.

8/10 – Bien

David

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We enjoyed this hotel and the breakfast was very good everyday we stay there and my daugther really enjoyed the pool. Yes we will be coming back.
Séjour de 3 nuits en avril 2024
Front Desk a répondu le 11 avr. 2024
Thank you for sending us your feedback and we look forward to seeing you again soon on your next visit to Orlando.

4/10 – Médiocre

Carlos

Voyage en famille
Points faibles : Propreté, commodités
Nothing
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 5 avr. 2024
Thank you for sending us your feedback!

6/10 – Acceptable

Nancy

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
The interior of this hotel has seen better days with one of the only positive aspects being the outdoor pool area. We had to go down to the front desk at 11:30 pm due to noise from the room above, it did not seem like they had any soundproofing. Many other hotel choices in the area, would recommend skipping this one.
Séjour de 2 nuits en mars 2024
Front Desk a répondu le 5 avr. 2024
Thank you for giving us your feedback of your recent stay at our property. We are sorry to hear that you had an unpleasant experience during your stay with us. It is our priority to accommodate our guests as much as possible. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

6/10 – Acceptable

Diamond

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Good location and decent free breakfast. But $225 plus a nightly $27 parking fee when the basic expectations are not up to par is disappointing. If you’re looking for the bang for your buck, seek other options.
Séjour de 4 nuits en mars 2024
Front Desk a répondu le 5 avr. 2024
Thank you for providing such valuable feedback about your recent stay with us. Your opinions and feedback are important to our success. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property.

6/10 – Acceptable

Yolanda, Newport

Points faibles : Propreté
Bathroom was dirty
Séjour de 5 nuits en mars 2024
Front Desk a répondu le 5 avr. 2024
Thank you for sending us your feedback!

6/10 – Acceptable

Christian A

Séjour de 4 nuits en mars 2024
Front Desk a répondu le 5 avr. 2024
Thank you for sending us your feedback!

6/10 – Acceptable

Sara, Kentwood

Séjour de 2 nuits en mars 2024
Front desk a répondu le 21 avr. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 – Médiocre

Raymond

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points faibles : Propreté, service et personnel
Overcharged upon checkout for drinks purchased. Hotel has huge charge of $26/day for parking not stated in the clear when booking.
Séjour de 2 nuits en mars 2024
General Manager a répondu le 3 avr. 2024
Dear Raymond,Thank you for sharing your experience with us. We're disappointed to learn about your concerns regarding charges. Transparency is a priority for us, and on the third-party site you used to book your stay, we do have information regarding parking listed under Property Amenities. If you would also like us to look into the drink charges, please reach out to us offline, and we will be happy to research the matter. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.

6/10 – Acceptable

Kelly

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en mars 2024
Front Desk a répondu le 5 avr. 2024
Thank you for sending us your feedback!

2/10 – Terrible

chaitanya

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beware, $26 per night parking. Very old dated property, musty smell in hallways, rooms. TVs are from 90s and the one in living room doesn’t work. The young lady and guy in morning shift and do NOT acknowledge when you go to talk (they basically glance and ignore) Overall a third rate hotel (also if you are a bonvoy gold, they don’t honor free upgrade as they claim always full!)
Séjour de 7 nuits en mars 2024
General Manager a répondu le 3 avr. 2024
Dear Chaitanya,It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is essential, as it helps us ensure we're doing the best possible job for our valued guests. Thank you for your review, and we hope you'll give us another chance to change your perceptions next time you're in Orlando.

10/10 – Excellent

Darryl

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thumbs up
Séjour de 1 nuit en mars 2024
anthony a répondu le 23 mars 2024
Dear Darryl, Thank you for choosing Residence Inn Orlando Lake Buena Vista to host your visit. We trust that you rested well with us, and we hope to be your first choice for accommodations in the future.

6/10 – Acceptable

Joanne

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Suite for 6 people has dishes for 4 people, suite are very small, no soap at sink, towels for 4.
Séjour de 1 nuit en mars 2024
Anthony a répondu le 18 mars 2024
Thank you for providing us feedback from your time at our hotel. We're disappointed to hear your stay at our property has not been to your expectations.

8/10 – Bien

Lovelien Anything

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We love our rooms,
Séjour de 1 nuit en mars 2024
Anthony a répondu le 18 mars 2024
Thank you for sending us feedback!

8/10 – Bien

Belinda

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Everything was good, only the room cleanliness needs improvement, specially the bathroom's.
Séjour de 6 nuits en mars 2024
General Manager a répondu le 14 mars 2024
Dear Belinda,We're so happy to know that you had a great time with us overall! Your feedback regarding the cleanliness of our accommodations will be discussed internally and we'll make improvements where necessary. Please consider joining us again soon!

10/10 – Excellent

Melody

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice staff, the suit was perfect and clean, breakfast was also good
Séjour de 1 nuit en mars 2024
General Manager a répondu le 14 mars 2024
Dear Melody,Thank you so much for choosing to stay with us at Residence Inn Orlando Lake Buena Vista. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our pristine accommodations and delicious breakfast were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 – Excellent

Carlee

👍
Séjour de 1 nuit en mars 2024
General Manager a répondu le 13 mars 2024
Dear Carlee, It was a delight to welcome you to Residence Inn Orlando Lake Buena Vista during your recent visit. We're glad to know that you had an overall enjoyable experience. Thank you for your five-star review, and we look forward to welcoming you back again soon!

10/10 – Excellent

KAZUHIRO

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Very kind stuffes
Séjour de 7 nuits en février 2024
General Manager a répondu le 13 mars 2024
Dear Kazuhiro,It is wonderful to see that we have earned a perfect rating. Thank you for choosing Residence Inn Orlando Lake Buena Vista to host your visit. We trust that you rested well with us, and we hope to be your first choice for accommodations in the future.

4/10 – Médiocre

Larry

Voyage en famille
Surcharge for parking 30 a day
Séjour de 3 nuits en février 2024
General Manager a répondu le 6 mars 2024
Dear Larry,Thanks so much for your feedback. We're sorry to hear about your disappointment with our parking fees. While we kindly assure you these fees are in line with our market, we're grateful for your comments. It would be an honor to host you again anytime.

10/10 – Excellent

Indhira

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good location, near to everything. The rooms were nice.
Séjour de 1 nuit en février 2024
General Manager a répondu le 6 mars 2024
Dear Indhira,Thank you for taking the time to leave us a review. We are thrilled to know you enjoyed your stay with us. We hope to see you again soon at Residence Inn Orlando Lake Buena Vista.

10/10 – Excellent

SARINA, WATER MILL

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Amanda a répondu le 14 mars 2024
Thank you for sending us feedback!

10/10 – Excellent

Georgina

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked it, got the room with two queens and a sofa/bed(very thin mattress ). Room was clean, plenty of room, enough parking(extra fee), and a safe area. Kids liked the pool at the end of Feb. I was there for 5 nights, breakfast was boring, eggs with pork sausage or Canadian turkey, of course Mickey waffles, cereal. The laundry room definitely needs improvement, appliances do not work, very inconvenient. The front receptionist were friendly and very useful. Room service was great, it gets clean every two days. Got my theme parks tickets from there as well. Shuttle to parks were easier.
Séjour de 4 nuits en février 2024
General Manager a répondu le 1 mars 2024
Dear Georgina,We're only happy when you are! Thank you very much for highlighting everything you enjoyed about your time at Residence Inn Orlando Lake Buena Vista. We also appreciate you noting some areas of opportunity so we can continue to get even better. We can't wait to welcome you back!

4/10 – Médiocre

Lizabeth

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The room was dirty, the bathroom and kitchen floors.
Séjour de 2 nuits en février 2024
General Manager a répondu le 1 mars 2024
Dear Lizabeth,Thank you for taking a moment to share your thoughts with us, we appreciate your recent feedback on our property. It saddens us to hear that we were not able to meet all of your expectations. Our staff strives to ensure all of our guests have a comfortable stay and are always available to help in any way they can. We will discuss your critiques with our housekeeping staff to ensure that your experience does not occur again. We hope you will consider staying with us again as we know we can provide you with the stay you expect and deserve.

6/10 – Acceptable

monica

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Everytime I visit Orlando, me and my family stay in this hotel. We really love the location, and until this time we have had an exceptional experience. However this time, first of all, the day after we arrived, our room wasn’t cleaned at all, then the day after that the cleaning lady was RUDE, she practically threw us out of the room because it was time to do room service, then when we got back she literally left me 2 dirty towels placed as if they where clean, and barely put anything in its place. The breakfast choice seemed more limited and then your parking fees, OVER THE TOP EXPENSIVE. Other than that, the reception staff was really nice.
Séjour de 3 nuits en février 2024
General Manager a répondu le 28 févr. 2024
Dear Monica,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we sincerely regret your disappointment with your most recent experience. Your feedback will be shared with our team to ensure our high standards of cleanliness and hospitality are being met. Please know in regards to our parking fee that we work to maintain pricing similar to the surrounding area. It was a pleasure having you here, and we hope to welcome you back in the future for the seamless experience you expect and deserve.

10/10 – Excellent

Georgina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, quite, family friendly.
Séjour de 1 nuit en février 2024
General Manager a répondu le 27 févr. 2024
Dear Georgina,Thank you for the perfect rating. Our team will be delighted that you appreciated our high standards of cleanliness, quietness, and family-friendly environment. It was a pleasure to have you as a guest, and we look forward to welcoming you back.

6/10 – Acceptable

luisa

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en février 2024
Customer Service a répondu le 19 févr. 2024
Luisa, thank you for taking the time to rate your stay. We understand that each guest's experience is unique and we're continually striving to enhance our offerings. We hope to have the chance to welcome you back.

10/10 – Excellent

Elena

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024
Customer Service a répondu le 19 févr. 2024
Elena, thank you for your five-star Expedia review. We're delighted to hear that you enjoyed your stay at Residence Inn Orlando Lake Buena Vista. We hope to have the pleasure of welcoming you back in the future.

8/10 – Bien

Dana

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Happy with this facility! The only complaint is that my husband and daughter got stuck between a hotel door and pool gate. His key would not work on the door and the pool gate was locked. Thankfully he had his phone and was able to call the front desk. After 15 minutes of waiting for someone to rescue them, he called again and asked why no one had come. Staff said they were trying to locate the pool gate key. Staff could have let them back into the hotel…. Odd. Finally a concerned patron saw them stranded and came out to let them in.
Séjour de 3 nuits en février 2024
Customer Service a répondu le 17 févr. 2024
Dana, it's wonderful to hear that you were generally pleased with your stay at Residence Inn Orlando Lake Buena Vista. However, it is unfortunate to learn about the unexpected mishap with the door and pool gate situation. Ensuring the accessibility of our facilities is a priority, and our team members are usually swift to assist in such situations. Your patience during this incident is greatly appreciated and we sincerely apologize for any inconvenience experienced. Rest assured, we're taking your feedback on board to enhance our services. We look forward to welcoming you back for a seamless experience next time.

4/10 – Médiocre

Christopher

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
people drinking in pool areas using profane language while supplied alcohol by marriot staff. Police called. Trouble in paradise. Many guests affected by this group from talking with other guests.there is a high parking fee PER NIGHT that they don’t tell you about until you’ve already paid it. Hotel in desperate need of refurbishment. Not at all like most residence inns. Staff were ok. Charged meextra for early check in when my wife was sick only to find BOTH tvs verse out of order. Maintenance bothered my sick wife theee or four times without fixing either Tv and remotes didn’t work either. Was difficult to communicate with maintenance staff who didn’t seem to work for the hotel? Was wierd. ( they still using dish tv network) it) was like a bad dream. Don’t do it. Go elsewhere.
Séjour de 2 nuits en février 2024
Customer Service a répondu le 16 févr. 2024
Christopher, it's clear that your recent experience didn't meet your expectations, which is unfortunate. Incidents regarding inappropriate behavior near the pool area are taken seriously; any disturbances caused by other guests are deeply regrettable. We also strive to provide an open and transparent approach regarding any extra costs like parking.Acknowledging your thoughts about the need for updates to the property, continuous improvement of our facilities is indeed a priority. It's regrettable that some of our services, including the early check-in and television functionality, didn't reach the level of quality expected. The disturbances caused by the maintenance visits were unintended and it's crucial that our guests can communicate effectively with all colleagues.Thank you for bringing up these points. We will ensure that we use this feedback as part of our ongoing commitment to offering the best guest experience possible. We hope you might consider giving us another chance in the future to better serve you.

8/10 – Bien

Bridget

Points forts : Service et personnel
Séjour de 3 nuits en février 2024
Customer Service a répondu le 15 févr. 2024
Bridget, thank you for choosing to stay at the Residence Inn Orlando Lake Buena Vista. We're pleased to know that your stay met your expectations. We hope to see you again in the future for an even more satisfying experience.

8/10 – Bien

Edward

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Customer Service a répondu le 14 févr. 2024
Thank you for taking the time to share your review with us, Edward!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Residence Inn Orlando Lake Buena Vista.

2/10 – Terrible

Amjad

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
My reservation was pre paid with Expedia but they still charged me the full amount and did not know how to credit my credit card . Did go to reception many times and tried to talk to manager but I was told no manger available .Also no house keeping was provided during my stay . Rooms are run down and not very clean .
Séjour de 2 nuits en février 2024
Customer Service a répondu le 12 févr. 2024
Amjad, it's distressing to hear about the problems with your reservation and the lack of rectification by the team members. Our guests' financial dealings are vital. It's equally concerning to hear that the cleanliness and maintenance of your room fell short of expectations. It is our aim to provide excellent, clean accommodations and attentive service. Your feedback will be certainly addressed, and we hope we can demonstrate our true hospitality on a future occasion.

6/10 – Acceptable

Amol

Points forts : Propreté, service et personnel
Séjour de 3 nuits en février 2024
Customer Service a répondu le 12 févr. 2024
Thank you for sharing, Amol.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

4/10 – Médiocre

James

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The biggest thing was our bathtub was ankle high water when taking a shower and the carpet needed replaced. Otherwise very nice
Séjour de 4 nuits en février 2024
Customer Service a répondu le 10 févr. 2024
James, it's disappointing to hear that your stay was less than perfect due to bathroom plumbing issues and aspects of the room's upkeep. We aim to provide a flawless experience, but it seems we fell short this time. We value your feedback and assure you that improvements are being considered. On a brighter note, we're glad to hear you found the remainder of your stay to be pleasant. We hope you would give us another chance to better serve you in the future.

10/10 – Excellent

Josue

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was friendly and helpful and it amazing
Séjour de 4 nuits en janvier 2024
Customer Service a répondu le 31 janv. 2024
Josue, it's wonderful to hear your feedback about the positive experiences you had at Residence Inn Orlando Lake Buena Vista. We're delighted our team members were welcoming and resourceful, contributing to your enjoyment. Thank you for your Expedia review, and we look forward to welcoming you again soon.

4/10 – Médiocre

neit

Voyage de couple
Points faibles : État et installations de l’hébergement
Did not like the smell of room
Séjour de 2 nuits en janvier 2024
Customer Service a répondu le 29 janv. 2024
Neit, it's unfortunate to learn that certain aspects didn't meet your expectations during your stay. We take your comments about the room aroma seriously and will investigate further to ensure we improve. Your feedback is crucial in helping us enhance our guest experience. We hope you would reconsider visiting us again for an improved experience.