Ratings based on 367 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromQuébec

Idéal pour la proximité de l'hotel

Posted 24-Jul-2016
Pros: Propreté, courtoisie du personnel. Piscine.
Location: Aéroport à 1 minute!
Séjour d'une nuit. Chambre confortable et propre. Cependant, les murs sont en carton. Nous pouvions entendre les discussions des voisins... et ce, même à 4h du matin!!!!
Comment from Hotel Management
25-Jul-2016 by General Manager, Hotel Management
Thank you for taking the time to write about your stay experience at the Renaissance Orlando Airport Hotel. We are happy that you liked our well-kept property, courteous associates and our pool area. It is also good to read you were impressed with our convenient location, as well as your well-kept accommodation. However, we apologize for the noise issues you had and the inconvenience it could have caused. We want our guests to enjoy a good night's sleep so we would have welcomed the opportunity to address the noise issues while you were still here. Our front desk is staffed 24/7 to help with issues such as this, so in the future do not hesitate to contact us. We appreciate your patronage and hope that you will choose us again so that we can provide you with a much better stay. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
4out of 5
by A verified traveller

Posted 28-Apr-2016 on Orbitz
Good hotel and nice concierge staff. I look forward to returning.
Comment from Hotel Management
1-May-2016 by General Manager, Hotel Management
Thank you for choosing the Renaissance Orlando Airport Hotel for your accommodation needs. We are glad you liked our property and that you were impressed with our courteous associates. It was great to have you here, and we look forward to your next stay with us soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
5out of 5
by Leslie

Posted 22-Apr-2016 on Hotels
Loved it
Comment from Hotel Management
26-Apr-2016 by James, Hotel Management
Thank you for choosing the Renaissance Orlando Airport Hotel for your stay and for the five-star review. Our goal is to provide the most memorable stay for all our guests, and we are happy this was your experience. Thank you again, and we look forward to welcoming you back soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
5out of 5
by Leslie

Posted 19-Apr-2016 on Hotels
i loved it
Comment from Hotel Management
22-Apr-2016 by James, Hotel Management
Thank you for your stay at the Renaissance Orlando Airport Hotel. We are pleased to read about the wonderful experience you had during your visit. We will share your review with our team, which will be encouraging for them to hear that our mission to providing our guests with an excellent stay is being accomplished. Thank you again, and we hope to welcome you back soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
4out of 5
by Filomena fromFla

Posted 12-Apr-2016 on Hotels
Our stay was good. Not great clothing space in room or movie choices. Coffee was good but bad tea selection for us tea drinkers. We loved valet staff. Frank was the best. He remembered us and our car each time we needed him so he was great as were the others.
Comment from Hotel Management
17-Apr-2016 by James, Hotel Management
I am pleased to hear you enjoyed your stay at the Renaissance Orlando Airport Hotel, and thank you for taking the time to share your additional feedback regarding Frank. I will convey your gracious remarks to my team, especially to Frank and congratulate him for the outstanding service. We appreciate all your observations, and will share it with my management and staff, so that we can improve our facilities. Thank you again, and we hope you will return soon! Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
1out of 5
by A verified traveller fromNY, NY

Overpriced

Posted 11-Apr-2016
I've stayed at Comfort Inns that were nicer than this place. This hotel charges for parking, wifi, and breakfast.
Comment from Hotel Management
12-Apr-2016 by General Manager, Hotel Management
Thank you for choosing to stay with us and for sharing about your feedback. I understand your concerns regarding the cost of the room. We are fortunate to be located in a popular destination near a number of famous attractions so we regularly review our room rates to make sure we are staying within the correct range for this market and compared to the area's other full-service three-diamond hotels. With our prime location and all of the amenities our hotel has to offer, we hope our guests will see us as a good value. I hope you will return to stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Frank Quallen General Manager
4out of 5
by A verified traveller fromGrand Island, NE

Beautiful hotel near Orlando Airport.

Posted 8-Apr-2016 on Orbitz
Pros: The staff was very welcoming and concerned with our stay . They were very helpful and able to answer all our questions.
Location: Airport and all attractions are within a 20 mile radius.
The hotel was very clean and well kept. Beds were comfortable. Is centrally located near all of Orlando's attractions.
Comment from Hotel Management
13-Apr-2016 by General Manager, Hotel Management
Thank you for taking the time to write about your stay experience at the Renaissance Orlando Airport Hotel. We take great pride in delivering excellent service, so we are pleased to read your review praising our team and recognizing their efforts in meeting your needs. We are also happy that our convenient location close to the airport and other attractions matched your needs perfectly. It was great to have you here, and we hope to see you again soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
5out of 5
by MARK

This traveller left a rating score only Posted 4-Apr-2016 on Hotels
3out of 5
by A verified traveller

close to airport

Posted 4-Apr-2016 on Hotels
Wanted to be close to airport for early departure. Hotel overall was okay, but disappointed in the room cleanliness. The bathroom and shower/tub definitely should be cleaned better. Also, they charge for parking even this is not a resort property and neighboring hotels do not charge in similar range. Service was good, bed was comfortable.
Comment from Hotel Management
7-Apr-2016 by James, Hotel Management
Thank you for your review, I'm pleased to hear that you enjoyed your overall stay at the Renaissance Orlando Airport Hotel. I am sorry that you had some housekeeping issues within your guest room. Our Housekeeping staff aims to exceed all our guest expectations, but it seems we did not follow through on our inspection processes we have in place. We are reviewing where steps were missed to ensure this does not happen again. Thank you, and I hope you consider visiting us again in the near future. Sincerely, Frank Quallen, General Manager
5out of 5
by A verified traveller

Posted 22-Mar-2016
Pros: everything
Cons: the lady who did the shuttle to the airport . not friendly at all
starting with the staff was very professional & friendly was very helpful. rooms were excellent bed very comfy and clean . bartender yvonne (i believe was her name) was excellent . recommended drinks and food, which the food was very good. the front desk had given me a coupon for dinner since it was my birthday , which was a big surprise and very nice. the only complaint we have is the lady who did the shuttle to the airport, every ones luggage was sitting by the the back door of the van she wouldn't load any of it until 5 a.m.which took some time . to load. the guy outside had to go & find her. she needed to be more on time and ready. she wasn't to friendly. otherwise most definitely will be staying there again. excellent stay. wished we had came back to orlando early to stay there larger.
Comment from Hotel Management
31-Mar-2016 by General Manager, Hotel Management
Thank you for being our guest. It was a pleasure to read that you loved your room and your bed, and that you were impressed with the service and hospitality you received from our bar staff and desk associates. However, we apologize for your disappointment due to one of our team members. This is not typical of our service levels, and we ensure you that your comments will be used as a learning tool in our ongoing departmental training. We are glad, however, that it did not detract you from enjoying your overall great stay. We were happy to have you as our guest, and we would love to be of your service again the next time you are in Orlando. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel