Ratings based on 477 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Nice place except for one glaring defect

Posted 23-Mar-2017
Pros: Very gracious and pleasant staff.
Cons: Fix the window (see above). Do away with paid parking, gate, etc.
We liked most everything about the hotel except that the large picture window in our room was completely fogged and stained and clearly defective--you could not even see through it, as if it were frosted glass, only messy and defective. I don't know how they can book a room with such a glaring defect, so obvious the instant you enter the room. The other thing I would point out to people considering this hotel is beware that they charge $15/day parking; it is the only one of about a half dozen hotels in the complex that charges for parking, which is not only costly but also a hassle since you have to stop at a mechanical gate, fumble with swiping a card, wait for it to open, etc., every time you enter or leave. Seems silly. I would choose one of the neighboring hotels just to avoid this inconvenience.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Mar-2017
Great hotel. Very clean. Great rates. Close to the airport.
Comment from Hotel Management
22-Mar-2017 by General Manager, Hotel Management
Dear Guest, thank you for staying with us and for sharing such wonderful words about the Renaissance Orlando Airport. We are delighted you loved all the aspects of your stay, especially our spotless property and proximity to the airport. We hope to welcome you back soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
3out of 5
Recommended
for Business Travellers
by A verified traveller

Nice hotel, terrible restaurant

Posted 21-Mar-2017
Pros: Aveda toiletteries
Cons: The food!
The hotel was clean and the decor is very nice. Unfortunately the rooms are very noisy - I could hear neighboring doors slamming all night long. The hotel food is truly awful, I suggest avoiding the restaurant and cafe.
Comment from Hotel Management
21-Mar-2017 by General Manager, Hotel Management
Thank you for your review. I was pleased to hear you enjoyed your overall stay with us. However, I'm sorry that you weren't totally pleased with the food choices at our restaurant. I've shared your comments with our Chef and restaurant staff so that adjustments can be made. They take pride in their food preparations and their service, and sincerely want to delight our guests with both. However, we understand that there is always room for improvement and appreciate your feedback. I hope that you will consider returning to try one of our other great menu selections as I want you to experience our restaurant at its finest. We hope that you will visit again soon! Sincerely, Frank Quallen General Manager
3out of 5
by A verified traveller fromb

MARRIOTT

Posted 19-Mar-2017
The hotel put an $800 hold on my credit card when the fee was already paid through Expedia. When asked, the staff didn't know why. Room smelled musty throughout my stay. Had to ask for towels twice and coffee twice. Parking was $14 a day.
Comment from Hotel Management
21-Mar-2017 by General Manager, Hotel Management
Dear tb, Thank you for choosing our hotel. I appreciate your comments and observations, as this helps me to implement corrections and improve our services. Please accept my apologies for the inconveniences caused to you, and rest assured that I will be sharing your review with my Management team so that we can look our current processes and make changes where needed. Thank you again for your honest review. We hope that you will give us another opportunity and stay with us again in the future. Sincerely, Frank Quallen General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Nice staff and comfy rooms!

Posted 22-Feb-2017
The staff was very friendly and helpful and the rooms were nice! We needed a hotel close to the airport and this one didn't disappoint!
Comment from Hotel Management
22-Feb-2017 by General Manager, Hotel Management
Thanks for evaluating your stay at the Renaissance Orlando Airport Hotel. It was wonderful to read your comments about your well-maintained room, our helpful service, and ideal location. We look forward to seeing you on your next visit. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
4out of 5
Recommended
for Everyone
by A verified traveller fromBonita Springs

Decent hotel for a good weekend stay

Posted 20-Feb-2017
Was looking for a last minute hotel stay for a long weekend. This hotel was one of the few "reasonable" last minute reservations, hence that it was last minute and the other hotels in the area jacked up their prices. The hotel was easy to find, located just off the highway. The lobby area was really nice, service was great! Room was on the ninth floor, which was club access. The accommodation included complimentary breakfast (better than other hotels), free basic wifi, check in time was convenient (3pm-12am), check out time also convenient (12pm). The only area of improvement that should be made with reservations to this hotel is the parking. Parking is $14 per day, when it should be complimentary for staying the night at the hotel. All in all, it was a cozy experience :)
Comment from Hotel Management
21-Feb-2017 by General Manager, Hotel Management
David, thank you for choosing the Renaissance Orlando Airport Hotel for your weekend stay. We are glad you had an enjoyable experience and appreciate you sharing your satisfaction with our services and amenities. We appreciate your feedback and hope to welcome you back in the near future. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
2out of 5
by A verified traveller

Nice People. But horrible experience

Posted 19-Jan-2017
Hot tub didnt work. Went downstairs and jets didn't work at all. There was a garbage bag on my floor by the elevator for the duration of my stay. Looked trashy. Room only had 1 large towel. Had to ask front desk for second, since we were two people. Room service didnt refill out shampoos and soaps when they ran out, i had to ask for everything. Surprised i didnt have to ask for bed to be made. Breakfast options were terrible in comparison to other Renaissance Hotels. No pancakes on two days. No scrambled eggs at all. Paid 30+ bucks for a breakfast consisiting of cereal and coffee since they didnt have what i wanted. The Valet service was the only positive. They were great, giving me suggestions, and always asked if i needed directions. Allejandro and his crew were the only reason i didnt switch hotels.
Comment from Hotel Management
27-Jan-2017 by Manager , Hotel Management
Thank you for choosing our hotel. I appreciate your comments and observations, as this helps me to implement corrections and improve our services. Please accept my apologies for the inconveniences caused to you, and rest assured that I will be sharing your review with my Management team so that we can look our current processes and make changes where needed. Thank you again for your honest review. We hope that you will give us another opportunity and stay with us again in the future. Sincerely, Frank Quallen General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Pleasant stay

Posted 18-Jan-2017
Pros: Good value
Cons: Exterior old
Location: Close to airport
I recommend this to business travelers. It is nice once you get inside
Comment from Hotel Management
19-Jan-2017 by General Manager, Hotel Management
Thank you for sharing your feedback regarding your stay with us. It’s wonderful to know you found us to be a great value, loved our proximity to the airport and had an overall comfortable stay. Thanks for recommending us, we hope to welcome you back soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
3out of 5
Recommended
for Everyone
by A verified traveller

It was just an overnight stay.

Posted 29-Dec-2016
Pros: Close to airport
Nothing more to write. I'm in Mexico. I have two deadlines for magazines no time1500 characters. I'm meant to be on vacation! What can you write about one night ? OK so I was tired, the key was not cut correctly so I had to find the hotel phone number, call them and wait for them to bring me another key. Then I couldn't get the very noisy fan to turn off, so had to call for maintenance. All good, had a nice night sleep, although shorter than I would have liked! Happy New Year. Expedia you do a great job!!
Comment from Hotel Management
1-Jan-2017 by Manager , Hotel Management
Thank you for your recent stay with us. I was pleased to read about the wonderful experience you had during your visit. I will share your comments with my team, which will be encouraging for them to hear that our mission to providing our guests with an excellent stay is being accomplished. Thank you again, and we hope to welcome you back the next time you are in the Orlando area. Sincerely, Frank Quallen General Manager
4out of 5
Recommended
for Everyone
by A verified traveller fromSarasota, fl

Nice hotel

Posted 22-Dec-2016
It was good but not great. Shower seemed old. Bathroom was clean, but with water spots on the floor. It just looked like the bathroom floor could have been cleaner.
Comment from Hotel Management
23-Dec-2016 by General Manager, Hotel Management
Thank you for your stay at the Renaissance Orlando Airport Hotel. We are pleased you had an overall pleasant stay. However, we are disappointed to know you were not fully satisfied with your stay. I have shared your comments with our housekeeping team and ensure you that this will not repeat again in the future. We hope to have the pleasure of welcoming you back soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel