Ratings based on 389 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromAustin, TX

One night, but perfect

Posted 22-Sep-2016
Pros: Clean, quiet, good beds/bedding
Location: Near airport with free shuttle service
We booked two rooms for our overnight stay prior to our cruise. Upon arrival, both rooms were in order and ready. The front desk staff were very helpful, including providing us with a box we had shipped to arrive the day before we did. (THANK YOU!) The rooms were clean, beds and bedding comfortable, and room service was surprisingly good! In the morning we took the free airport shuttle back to the cruise desk at the airport and we were on our way. We would definitely stay here ahead of our next cruise!
Comment from Hotel Management
23-Sep-2016 by General Manager, Hotel Management
Thank you for choosing the Renaissance Orlando Airport Hotel for your overnight stay recently. We take great pride in delivering excellent service, so we are pleased to read your review praising our team and recognizing their efforts in meeting your needs. It is also great that you were impressed with your well-appointed rooms, our convenient location and shuttle service which was perfect for your needs. We appreciated the opportunity to host you and look forward to your return. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
5out of 5
by A verified traveller fromQueens NY

Great price

Posted 14-Sep-2016
Hotel was very modern and staff was extremely helpful and friendly.
Comment from Hotel Management
15-Sep-2016 by General Manager, Hotel Management
Thank you for selecting the Renaissance Orlando Airport Hotel for your visit to our area. I am so glad that you found us to be a great value. We love being able to provide our guests with comfortable accommodations, excellent customer service, and many complimentary amenities all at a fair price. We appreciate your feedback and look forward to welcoming you again! Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5out of 5
by A verified traveller fromCincinnati, OH

beautiful hotel close to everything & tucked away

Posted 12-Sep-2016
Hotel was very pristine. The bed and pillows were amazing. The only thing I didn't care for was paying to park on top of paying for a room.
Comment from Hotel Management
13-Sep-2016 by General Manager, Hotel Management
It was our pleasure having you stay at the Renaissance Orlando Airport Hotel. I am happy that you were pleased with our spotless property and the location of our hotel. It’s also good to know that you got a great night’s sleep. We hope to welcome you back whenever your travels bring you back to our area. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
1out of 5
by A verified traveller

Posted 4-Sep-2016
Noisy, over-priced and charged twice for the one night. Food is terrible and I was kept awake by a neighbor, even after calling security. Check-in queue took over 20 mins. Lift was out of service.
Comment from Hotel Management
6-Sep-2016 by Manager, Hotel Management
Thank you for sharing your recent review of our hotel. We appreciate the time you took from your day to share your experiences and feedback. Please accept my sincerest apology for letting you down during your recent stay. I truly appreciate your feedback as it will help our management team continue to make improvements in our service to guests. I hope that you will give us another chance to make it up to you, and to prove that what you experienced is not typical of the excellent level of service we normally provide. Sincerely, Frank Quallen, General Manager
5out of 5
by A verified traveller fromMd

Posted 30-Aug-2016
The staff was soooo nice and helpful, what a great team of staff at this hotel, I would stay there again
Comment from Hotel Management
31-Aug-2016 by General Manager, Hotel Management
Thank you for taking the time to post your comments regarding the excellent service our staff at the Renaissance Orlando Airport provided during your stay. They truly understand the meaning of hospitality and are dedicated to exceeding our guests' expectations every day. I will share your wonderful comments with them as I know it will encourage them to hear that a guests has noticed their efforts. We appreciated the opportunity to host you and look forward to your return. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5out of 5
by A verified traveller fromatlanta

great stay!

Posted 29-Aug-2016
Pros: close to the airport and restaurants. Very comfortable!
we arrived very late from our flight. They accommodated us right away and allowed for a late 2:00 check out.
Comment from Hotel Management
29-Aug-2016 by General Manager, Hotel Management
Thanks for the wonderful review. I'm so glad our location worked well for you, and that you appreciated being so close to the airport and area restaurants. We are also happy that you enjoyed our welcoming associates. Thanks for being our guest. We look forward to your next visit at the Renaissance Orlando Airport Hotel. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5out of 5
by A verified traveller fromPuerto Rico

Nice hotel near to airport, dinner area

Posted 23-Aug-2016
Excellent experience specially thanks to Alex in the breakfast buffet, very kind, excellent his service and the food he made for us absolutely delicious. The facilities was awesome, very clean and comftable.
Comment from Hotel Management
24-Aug-2016 by General Manager, Hotel Management
Thank you for choosing the Renaissance Orlando Airport Hotel for your stay and for the five-star review. We are so delighted that you loved the food we serve, our well-kept facilities and our convenient location which was perfect for your needs. We also appreciate you singling out Alex for his services. Please be ensured that we will share your comments with him at our next staff meeting, acknowledging him in front of the staff for a job well done. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
3out of 5
by A verified traveller

They bad service

Posted 23-Aug-2016
There is no parking, no water in the rooms. No breakfast. Cheap stuff
Comment from Hotel Management
23-Aug-2016 by General Manager, Hotel Management
Thank you for sharing your feedback from your recent stay with us. Our goal is to provide a comfortable and enjoyable stay for all our guests so I apologize that this was not your experience. I am so very sorry about the lack of information on parking, we do offer 3 different options, Onsite, Valet, and Offsite. I am sorry our front desk did not provide this information to you. We do also have a wonderful breakfast buffet offered in our restaurant at a small fee. So very sorry for the inconveniences you experienced. We appreciate your patronage and hope that you will choose us again so that we can provide you with a better stay. Sincerely, Frank Quallen General Manager
4out of 5
by A verified traveller

Cruise Stop Over

Posted 18-Aug-2016
Aesthetically the hotel is amazing. The staff is very pleasant and breakfast was beyond delicious. However, my room was another story. We had a serious plumbing issue. There was standing water in the shower area, a toilet that would not stop running that caused water to saturate the toilet seat and the inside cover of the seat. We were unable to move to another room due to being fully booked for a large wedding. Outside of the restroom and an obscured picture window, I would recommend this hotel.
Comment from Hotel Management
21-Aug-2016 by General Manager, Hotel Management
Thank you for choosing the Renaissance Orlando Airport Hotel for your stay. We are glad that you liked our courteous associates and the breakfast we serve. However, we are sorry that you were inconvenienced by maintenance issues in your bathroom. We have alerted our Engineering team, and we are fixing the problem right away. Thanks for letting us know. We appreciate you recommending us online and hope to have you back with us soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
5out of 5
by A verified traveller fromNorth Dakota

Posted 9-Aug-2016
Loved this hotel. The restaraunt was great, amenities were great, airport shuttle service was awesome. My only complaint is that the wifi is pay to play, not included in the price of the room.
Comment from Hotel Management
10-Aug-2016 by General Manager, Hotel Management
Thank you for your stay at the Renaissance Orlando Airport Hotel and for sharing your experience online. We are pleased to read that you were impressed with our on-site restaurant, shuttle service and all the other amenities that we have to offer. Thank you again for your review. Please come back and see us again soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel