Ratings based on 377 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromPuerto Rico

Nice hotel near to airport, dinner area

Posted 23-Aug-2016
Excellent experience specially thanks to Alex in the breakfast buffet, very kind, excellent his service and the food he made for us absolutely delicious. The facilities was awesome, very clean and comftable.
Comment from Hotel Management
24-Aug-2016 by General Manager, Hotel Management
Thank you for choosing the Renaissance Orlando Airport Hotel for your stay and for the five-star review. We are so delighted that you loved the food we serve, our well-kept facilities and our convenient location which was perfect for your needs. We also appreciate you singling out Alex for his services. Please be ensured that we will share your comments with him at our next staff meeting, acknowledging him in front of the staff for a job well done. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
3out of 5
by A verified traveller

They bad service

Posted 23-Aug-2016
There is no parking, no water in the rooms. No breakfast. Cheap stuff
Comment from Hotel Management
23-Aug-2016 by General Manager, Hotel Management
Thank you for sharing your feedback from your recent stay with us. Our goal is to provide a comfortable and enjoyable stay for all our guests so I apologize that this was not your experience. I am so very sorry about the lack of information on parking, we do offer 3 different options, Onsite, Valet, and Offsite. I am sorry our front desk did not provide this information to you. We do also have a wonderful breakfast buffet offered in our restaurant at a small fee. So very sorry for the inconveniences you experienced. We appreciate your patronage and hope that you will choose us again so that we can provide you with a better stay. Sincerely, Frank Quallen General Manager
4out of 5
by A verified traveller

Cruise Stop Over

Posted 18-Aug-2016
Aesthetically the hotel is amazing. The staff is very pleasant and breakfast was beyond delicious. However, my room was another story. We had a serious plumbing issue. There was standing water in the shower area, a toilet that would not stop running that caused water to saturate the toilet seat and the inside cover of the seat. We were unable to move to another room due to being fully booked for a large wedding. Outside of the restroom and an obscured picture window, I would recommend this hotel.
Comment from Hotel Management
21-Aug-2016 by General Manager, Hotel Management
Thank you for choosing the Renaissance Orlando Airport Hotel for your stay. We are glad that you liked our courteous associates and the breakfast we serve. However, we are sorry that you were inconvenienced by maintenance issues in your bathroom. We have alerted our Engineering team, and we are fixing the problem right away. Thanks for letting us know. We appreciate you recommending us online and hope to have you back with us soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
5out of 5
by A verified traveller fromNorth Dakota

Posted 9-Aug-2016
Loved this hotel. The restaraunt was great, amenities were great, airport shuttle service was awesome. My only complaint is that the wifi is pay to play, not included in the price of the room.
Comment from Hotel Management
10-Aug-2016 by General Manager, Hotel Management
Thank you for your stay at the Renaissance Orlando Airport Hotel and for sharing your experience online. We are pleased to read that you were impressed with our on-site restaurant, shuttle service and all the other amenities that we have to offer. Thank you again for your review. Please come back and see us again soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
2out of 5
by A verified traveller

Posted 9-Aug-2016
Reservation staff were arrogant. What has been shown/reserved in Expedia page was denied by staff
Comment from Hotel Management
12-Aug-2016 by General Manager, Hotel Management
Please accept our sincere apology for the shortcomings during your stay. We always want our guests to leave our property having a quality visit, and it's disheartening to learn that this was not your experience. Your feedback is appreciated, and we'll share it with our management team to follow up with our staff to be sure we are always providing friendly and helpful service. It's our hope that if your travels bring you back to the area, you will stay with us again so that we may impress you on every level. Sincerely, Frank Quallen General Manager
1out of 5
by A verified traveller

Posted 3-Aug-2016
Bad attitude at the reception and very robotic. Nothing personal and smiles are all fake.
Comment from Hotel Management
5-Aug-2016 by General Manager, Hotel Management
Thank you for your feedback. We apologize for the less than hospitable behavior of our staff members and that it overshadowed your overall great stay with us. We understand that there is always room for improvement and appreciate your feedback. We hope that you will visit again soon! Sincerely, Frank Quallen General Manager
2out of 5
by A verified traveller

Unfortunate and disappointing

Posted 3-Aug-2016
I Stayed at The Renaissance from July 29th to the 1st of August. Check in was easy and on time and the lobby and common area were clean and modern. All the elevators were broken and had to be manually operated, it was bothersome but it can happen and the hotel did do its best to accommodate all guests. Once in my room thats when i was surprised to see how the up keep is bad at this location. Paint is chipping on walls and doors, faucets in the bathroom were loose and leaking and mildew in the tub. The ceiling in the bathroom had oil stains everywhere like it hadn't been wiped down for months and the AC was defective and non responsive most times. For the money you pay you certainly dont get its worth.
Comment from Hotel Management
by Manager, Hotel Management
Thank you for being our guest and for letting us know about your stay. On behalf of our entire team, I would like to offer our sincerest apologies for your unpleasant stay. This is not the level of service we generally provide and it certainly does not meet our standards. My management team is taking corrective steps so that future guests do not encounter the same issues. I truly hope that you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so that we can provide you with a better experience. Sincerely, Frank Quallen General Manager
4out of 5
by A verified traveller fromflorida

There is a $15-17 parking fee

Posted 31-Jul-2016
Clean. Friendly staff. Expensive sundry items. Parking is $15-17. No resort fees. We were there for a citrus owl/camping world stadium event
Comment from Hotel Management
1-Aug-2016 by General Manager, Hotel Management
Thank you for choosing the Renaissance Orlando Airport Hotel for your accommodation needs. We are glad that you liked our well-kept property, friendly associates and our convenient location which was perfect for your needs. However, we are sorry that you were unhappy with our parking charges. We hope this did not overshadow your otherwise positive stay with us and that you will consider staying at our hotel again in the future. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
4out of 5
by A verified traveller fromQuébec

Idéal pour la proximité de l'hotel

Posted 24-Jul-2016
Pros: Propreté, courtoisie du personnel. Piscine.
Location: Aéroport à 1 minute!
Séjour d'une nuit. Chambre confortable et propre. Cependant, les murs sont en carton. Nous pouvions entendre les discussions des voisins... et ce, même à 4h du matin!!!!
Comment from Hotel Management
25-Jul-2016 by General Manager, Hotel Management
Thank you for taking the time to write about your stay experience at the Renaissance Orlando Airport Hotel. We are happy that you liked our well-kept property, courteous associates and our pool area. It is also good to read you were impressed with our convenient location, as well as your well-kept accommodation. However, we apologize for the noise issues you had and the inconvenience it could have caused. We want our guests to enjoy a good night's sleep so we would have welcomed the opportunity to address the noise issues while you were still here. Our front desk is staffed 24/7 to help with issues such as this, so in the future do not hesitate to contact us. We appreciate your patronage and hope that you will choose us again so that we can provide you with a much better stay. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
5out of 5
by A verified traveller

Posted 3-May-2016 on Hotels
Comment from Hotel Management
6-May-2016 by James, Hotel Management
Thank you for being our guest at the Renaissance Orlando Airport Hotel. We are glad that you had an enjoyable and comfortable stay. It was our pleasure accommodating you, and we would love to be of your service again on your future visit to the Orlando area. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel