Ratings based on 525 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Bad condition on rooms

Posted 6-Jun-2017
We had 2 families staying and both families had to be moved 2 different times from one room to another. Rooms were dirty, mildew was bad on bathrooms, tiles on bathroom were falling, baseboards were falling, a/c not working, leaking water!!!!! It was terrible and all they could do is to give us breakfast. Not staying in this place ever again!!!!!
Comment from Hotel Management
14-Jun-2017 by Manager , Hotel Management
Dear Anonymous, Thank you for your recent stay with us. Please accept my apologies for the inconveniences caused to you. This is not typical of our service so I apologize that we left you with a bad first impression. I have shared your comments with my staff to take immediate corrective action. I hope that you will give us another chance to redeem ourselves and stay with us again on your next trip to the area. Sincerely, Frank Quallen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to the airport

Posted 20-May-2017
Nice hotel within easy access to the airport. Room was a good size but could do with upgrading as it looks a bit worn. Not as quiet as I would like, could hear the next rooms telephone conversation very clearly, however I do not know if that was due to the interconnecting door?
Comment from Hotel Management
20-May-2017 by General Manager, Hotel Management
Dear Guest, thank you for your stay at the Renaissance Orlando Airport Hotel. It’s nice to know you enjoyed your overall time with us and that our location close to the airport was perfect for your needs. We also appreciate your feedback in regard to the condition of our hotel and have taken a note of it for future enhancement. Thanks again for your business, and we hope to welcome you back the next time you are in the Orlando area. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Friendly and accommodating staff everywhere.

Posted 16-May-2017
Pros: Room was spacious, and comfortable. Television was huge !
Cons: Bathroom sink drainage.
Location: Near Orlando Airport
Staff was very friendly and attentive. Loved the room and the proximity to the Orlando Airport. Television was beautifully large screen.
Comment from Hotel Management
17-May-2017 by General Manager, Hotel Management
Dear Xavier, thank you for your feedback about your stay at the Renaissance Orlando Airport Hotel. We’re glad you were pleased with our proximity to the airport and with your room along with the facilities we offer. It’s also good to know our staff served you well, and we hope to welcome you back the next time you are in the Orlando area. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close to the airport

Posted 16-May-2017
The lobby was beautiful. The rooms were great. The only downside would have been the bathroom. Could use some updating.
Comment from Hotel Management
17-May-2017 by General Manager, Hotel Management
Dear Guest, thank you for sharing a feedback regarding your stay at Renaissance Orlando Airport. We’re glad you liked our well-kept property and your room. We also appreciate your observation for our bathrooms and have taken a note of it. We hope you will make us your home whenever your travels bring you back here. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Columbus, GA

Nice lobby and friendly staff.

Posted 11-May-2017
Pros: Expedia
Cons: Shower updating: drainage issues, water pressure, outdated.
Location: Easy access from airport, centralized locations for easy commute to anywhere in Orlando.
Nice trendy lobby and welcoming staff. Rooms are nice and beds are comfortable. Bathrooms are nice but the showers need updating.
Comment from Hotel Management
12-May-2017 by General Manager, Hotel Management
Dear Ashley, Thank you for sharing your feedback regarding your stay with us at the Renaissance Orlando Airport. We are glad you had a comfortable good night’s sleep and that our convenient location was perfect for your travel. We have taken a note of your feedback, and we look forward to welcoming you back very soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-May-2017
Pros: The service was very professional and considerate or say caring.Specifically the front desk staff.
Pleasant, Professional and good quality service. You felt at home / comfortable in the room, at the lobby and communicating with the front desk personnels.Please keep maintain and if there is a need main your five star service.
Comment from Hotel Management
10-May-2017 by General Manager, Hotel Management
Thank so much for the fabulous review about the Renaissance Orlando Airport Hotel. Your satisfaction is very important to us as we constantly strive to make your experience a great one. I am glad our staff's efforts helped in making your visit a memorable one. Thank you again, and we hope to welcome you back the next time you are in the Orlando area. Sincerely, Frank Quallen, General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 10-May-2017
Pros: Everything
Cons: The tempature of the pool, it was chilly.
Location: Plenty of restaurants in the vicinity
Arrived early, staff was super accommodating.... Pool area was nice. Room was clean, bed was comfortable. Had a great time, would stay again.
Comment from Hotel Management
10-May-2017 by General Manager, Hotel Management
Dear Danielle, we appreciate you being our guest and glad you had an excellent stay with us at the Renaissance Orlando Airport Hotel. We strive to provide our guests with an outstanding hospitality and your compliments serve as encouragement to all of us. We appreciated the opportunity to host you and look forward to your return. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

5 minutes from the airport

Posted 8-May-2017
Pros: The room was comfortable
Cons: $9.95 USD a day for internet...really?
The hotel was nicer than I expected. All of the staff from the front desk, to the room service folks to the shuttle driver were very friendly and professional. The room was comfortable although you could hear people in the next room and in the hallway. I was surprised that internet was not included - I would have thought free wifi was standard in hotels. $9.95 USD per day seems excessive
Comment from Hotel Management
9-May-2017 by General Manager, Hotel Management
Thank you for sharing your stay experience at the Residence Inn Orlando Airport. We are happy you liked your comfortable room and our courteous associates who took great care of you. However, we are sorry that you were unhappy with our internet charges. We hope this did not overshadow your otherwise positive stay with us and that you will consider us again in the future. Sincerely, Frank Quallen, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Camden, NJ

Best hotel I've stayed in Orlando

Posted 3-May-2017
The hotel is awesome and clean. Very welcoming staff. I loved staying here.
Comment from Hotel Management
3-May-2017 by General Manager, Hotel Management
Dear Money, thank you for confirming to others what a great choice the Renaissance Orlando Airport Hotel is. We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Woodbridge, VA

Nice hotel and close to the airport

Posted 25-Apr-2017
Pros: Spacious and clean
Cons: n/a
Location: Quiet. Quick airport transfer
Only stayed one night as we waited a day for a flight. The shuttle was responsive and the ride to the gate was quick. Hotel staff was friendly and courteous. The room was very spacious and clean. The area is quiet. There were some off site restaurants as well. We would definitely come back.
Comment from Hotel Management
26-Apr-2017 by General Manager, Hotel Management
Dear Aaron, thank you for choosing the Renaissance Orlando Airport Hotel for your overnight stay. We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. We greatly appreciate your wonderful feedback and look forward to seeing you again in the future. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel