Ratings based on 491 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Woodbridge, VA

Nice hotel and close to the airport

Posted 25-Apr-2017
Pros: Spacious and clean
Cons: n/a
Location: Quiet. Quick airport transfer
Only stayed one night as we waited a day for a flight. The shuttle was responsive and the ride to the gate was quick. Hotel staff was friendly and courteous. The room was very spacious and clean. The area is quiet. There were some off site restaurants as well. We would definitely come back.
Comment from Hotel Management
26-Apr-2017 by General Manager, Hotel Management
Dear Aaron, thank you for choosing the Renaissance Orlando Airport Hotel for your overnight stay. We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. We greatly appreciate your wonderful feedback and look forward to seeing you again in the future. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

The best bedding ever!

Posted 25-Apr-2017
I felt like we were sleeping on clouds. Big, fluffy, happy little clouds. Their pillows and comforter were phenomenal. Their toilet paper is like silk and I'm a huge fan of the Aveda brand they use for their shower and soap products. Everything was great. I would definitely stay here again. This is a high quality hotel.
Comment from Hotel Management
26-Apr-2017 by General Manager, Hotel Management
Dear Jade, thank you so much for confirming to others that what a great choice the Renaissance Orlando Airport Hotel is! We are delighted to know you thoroughly enjoyed your time with us and were overwhelmed with your room along with its amenities. It was our pleasure hosting you, and we can’t wait to welcome you back for another wonderful experience. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
3 out of 5
by A verified traveller

Lobby is nice; room toilet ran periodically

Posted 18-Apr-2017
The Lobby is nice and the Hotel is convenient to the airport. The room has a large TV. An issue was the toilet; periodically it ran throughout the night ( sounded like a water cooler in use). It woke me up several times. Also the $14 charge to self park was a surprise
Comment from Hotel Management
19-Apr-2017 by General Manager, Hotel Management
Thank you for your recent stay at our hotel. I am pleased to read that you enjoyed your overall stay with us, and appreciate your feedback about the areas where it did not go as well as you would have liked. We never want a guest to have a disappointing experience so please accept my apologies for these issues. I have discussed your concerns with my management team to take corrective actions. Thank you for being our guest. I hope you will give us a chance to redeem ourselves and stay with us once again. Sincerely, Frank Quallen General Manager
3 out of 5
by A verified traveller

Posted 16-Apr-2017
Hotel has an older feel to it especially on floors, rooms
Comment from Hotel Management
17-Apr-2017 by General Manager, Hotel Management
Thank you for choosing our hotel. I appreciate your comments and observations, as this helps me to implement corrections and improve our services. I will be sharing your review with my Management team so that we can look our current processes and make changes where needed. Thank you again for your honest review. We hope that you will give us another opportunity and stay with us again in the future. Sincerely, Frank Quallen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2017
Front staff are gems! Loved Wilson! What a wonderful stay!
Comment from Hotel Management
12-Apr-2017 by General Manager , Hotel Management
Dear Guest, thank you for choosing to stay at the Renaissance Orlando Airport Hotel. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our Front Desk associates. Please be assured that I will share your compliments with Wilson at our next staff meeting, acknowledging him in front of the staff for a job well done! We appreciate your business and look forward to welcoming you back soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from glasgow scotland

Nice hotel friendly staff, close to airport

Posted 7-Apr-2017
Pleasant stay nice pool and gym facilities good food
Comment from Hotel Management
8-Apr-2017 by General Manager , Hotel Management
Dear Emilio, thank you for being our guest at the Renaissance Orlando Airport Hotel. It's good to know you enjoyed your time with us and that our facilities, as well as the service provided by our staff, were up to your satisfaction. We appreciate your business and hope to welcome you back soon! Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice place except for one glaring defect

Posted 23-Mar-2017
Pros: Very gracious and pleasant staff.
Cons: Fix the window (see above). Do away with paid parking, gate, etc.
We liked most everything about the hotel except that the large picture window in our room was completely fogged and stained and clearly defective--you could not even see through it, as if it were frosted glass, only messy and defective. I don't know how they can book a room with such a glaring defect, so obvious the instant you enter the room. The other thing I would point out to people considering this hotel is beware that they charge $15/day parking; it is the only one of about a half dozen hotels in the complex that charges for parking, which is not only costly but also a hassle since you have to stop at a mechanical gate, fumble with swiping a card, wait for it to open, etc., every time you enter or leave. Seems silly. I would choose one of the neighboring hotels just to avoid this inconvenience.
Comment from Hotel Management
25-Mar-2017 by General Manager, Hotel Management
Dear Mike, thank you for being a guest at our hotel. We are sorry for the cleanliness issue you encountered during your stay. My housekeeping team has been alerted about this issue so that they can fix it immediately. We are also sorry for the problem you experienced with our parking facility. I have shared your concerns in regard to this with my management team. We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Mar-2017
Great hotel. Very clean. Great rates. Close to the airport.
Comment from Hotel Management
22-Mar-2017 by General Manager, Hotel Management
Dear Guest, thank you for staying with us and for sharing such wonderful words about the Renaissance Orlando Airport. We are delighted you loved all the aspects of your stay, especially our spotless property and proximity to the airport. We hope to welcome you back soon. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice hotel, terrible restaurant

Posted 21-Mar-2017
Pros: Aveda toiletteries
Cons: The food!
The hotel was clean and the decor is very nice. Unfortunately the rooms are very noisy - I could hear neighboring doors slamming all night long. The hotel food is truly awful, I suggest avoiding the restaurant and cafe.
Comment from Hotel Management
21-Mar-2017 by General Manager, Hotel Management
Thank you for your review. I was pleased to hear you enjoyed your overall stay with us. However, I'm sorry that you weren't totally pleased with the food choices at our restaurant. I've shared your comments with our Chef and restaurant staff so that adjustments can be made. They take pride in their food preparations and their service, and sincerely want to delight our guests with both. However, we understand that there is always room for improvement and appreciate your feedback. I hope that you will consider returning to try one of our other great menu selections as I want you to experience our restaurant at its finest. We hope that you will visit again soon! Sincerely, Frank Quallen General Manager
3 out of 5
by A verified traveller from b

MARRIOTT

Posted 19-Mar-2017
The hotel put an $800 hold on my credit card when the fee was already paid through Expedia. When asked, the staff didn't know why. Room smelled musty throughout my stay. Had to ask for towels twice and coffee twice. Parking was $14 a day.
Comment from Hotel Management
21-Mar-2017 by General Manager, Hotel Management
Dear tb, Thank you for choosing our hotel. I appreciate your comments and observations, as this helps me to implement corrections and improve our services. Please accept my apologies for the inconveniences caused to you, and rest assured that I will be sharing your review with my Management team so that we can look our current processes and make changes where needed. Thank you again for your honest review. We hope that you will give us another opportunity and stay with us again in the future. Sincerely, Frank Quallen General Manager