Ratings based on 270 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from miami, fl

Good value

Posted 30-Jul-2015
The only reason I did not give this hotel a perfect score is that I found someone else's hair on the pillow. The sheets were wrinkled & I hoped it was because it wasn't taken out of the dryer right away
Comment from Hotel Management
4-Aug-2015 by General Manager, Hotel Management
Thank you for staying with us and sharing your positive feedback. I would like to heartily apologize for the cleanliness issues you encountered in your room. Our Housekeeping staff aims to exceed all our guests’ expectations, but it seems we did not follow the processes in place of inspecting all rooms prior to a guest check-in. We assure you that this does not repeat again in the future. Thank you again, and I hope you consider us when your travels bring you back to the area. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
3 out of 5
Recommended
for Everyone
by A verified traveller from union county NJ

Good for one nighters

Posted 18-Jul-2015
It's just what hotels near airport should be, no bells and whitles just right to get a flight next day
Comment from Hotel Management
20-Jul-2015 by General Manager, Hotel Management
Thank you for your choosing to stay with us. I am pleased to read that you liked the proximity of our hotel to the airport. I hope you enjoyed your overall stay with us, and appreciate your feedback. We do look forward to welcome you back to our hotel soon. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Shanghai, China

Bad construction work

Posted 17-Jul-2015
Pros: It is a Marriott hotel so things are very Marriott.
Cons: To change Shower Head to achieve much larger shower water flow. To list the hotel on the airport courtesy phone list.
Location: an airport hotel, just no more no less.
This is a newly built, newly decorated hotel. New is always good for hotel. However there is a fundamental flaw in construction. The shower water is way too small, as small as tears. With high enough water pressure in the hotel, why not using a more comfortable shower head to achieve more concentrated, much larger flow of shower water? The management shall even go to lower level Holiday Inn Express to see how their shower head works. Secondly, I did not find the hotel has the courtesy phone listed in the MCO so I have to use my cell phone to call for hotel shuttle at international rates!
Comment from Hotel Management
20-Jul-2015 by General Manager, Hotel Management
We thank you for staying with us and sharing your feedback. I am sorry to read that you were not impressed with the showers of your room and would like to apologize for it. Your constructive comments are valuable to us and will be utilized to make improvements. I hope that other than these issues you enjoyed all other aspects of your stay. Thank you again for your honest review, we do hope that you give us another opportunity and stay with us again in the future. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Nassau, Bahamas

Very nice hotel near to the airport

Posted 14-Jul-2015
Pros: The room was spacious and clean and the staff were all very friendly.
Location: The hotel is close to the airport and it offers free transportation pickup and drop-off services.
The hotel entrance and reception area are spacious clean and welcoming. The staff were very friendly; the room was also spacious and clean and the bed was very comfortable. We only stayed overnight and the convenience of having a shuttle to the airport was a plus.
Comment from Hotel Management
16-Jul-2015 by General Manager, Hotel Management
Thank you for your kind words and your great review for Renaissance Orlando. I am delighted to read you appreciating our spacious and well maintained lobby. It is great to learn that your overall stay was enjoyable and that our clean & quiet accommodations, as well as, the friendly & attentive service provided by our staff contributed to making your stay a more comfortable one. I am also happy that you were able to take advantage of our shuttle service. I would like to thank you on behalf of the hotel staff for choosing us and we look forward to welcome you back again to the hotel in the near future. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
1 out of 5
by A verified traveller from Aviano, Italy

I Never Felt So Humiliated!!!

Posted 20-Jun-2015
Pros: The rooms were really nice..
Cons: I wish they didn't do false advertisement! We believe in INTEGRATY.
Location: Is near the Airport
Hello, My name is Catiria I'm a Military Spouse. I have been Traveling and staying in a lot of Hotel thru our Journey is moves and visiting family over 12 years now. This Summer we my Husband and I decided to live our Children with Family and have 1 Night For us to have time for Our self. I wanted to see if I could get lucky and I booked the unlisted choice , that included free breakfast, free internet ad so on It just didn't tell me the hotel name. I wanted to surprise my hubby. So I was so exited Of this Hotel!!!!....So it was a Great hotel into we went to sit down and they told us that we had to pay $14.95 for each person , I talk to the clerk and I told her that I had booked it thru Expedia the Unlisted ad everything was included. She looked at me and made me feel like if I didn't belong there, I told her that we were military and every time , I had booked it that way , I never had a problem , she told me that , I need to called Expedia and removed them from that category because their Hotel will not do such thing. I felt so Humiliated!....We are Station Overseas and I felt like I wasn't welcome in America in the Land were I was born. Overall it was a beautiful Hotel , but I wish the staff was a little more comprehensive, I wasn't trying to get thing for free, I just thought I was false advertisement and if I knew that breakfast, internet, and parking wasn't included, I would of bee Prepared to pay , it just got me by surprised....
Comment from Hotel Management
23-Jun-2015 by General Manager, Hotel Management
We have read your comments and would like to apologize for what must have been a very frustrating experience. We would like to research more of your visit here. It is certainly not our intention to make you feel the way you have described and we are truly sorry if any of our associates did not make you feel welcome and is certainly not typical of our service here at Renaissance. We would like to make it with you. Thank you for your stay and we do hope you give us another chance to meet your expectations in the near future. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Couples
by Andrea

Posted 2-Jun-2015 on Hotels
Comment from Hotel Management
3-Jun-2015 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your wonderful five star rating regarding your stay with us. We love to see such positive ratings as they remind us that we have been successful in achieving our goal to provide excellent service and an amazing stay experience to every guest at our hotel. Thanks again and we look forward to welcoming you back soon. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Families
by Taneshia from Atlanta

Track Meet Weekend

Posted 28-May-2015 on Hotels
I ordered room service but the food was not hot and they put old cut strawberries on the French toast. They did credit back half of that. Also, i don't like paying for parking. Why can't that be included in the room rate? Other than that ot was great..comfortable beds as well as very clean
Comment from Hotel Management
29-May-2015 by Hotel Manager, Hotel Management
Dear Taneshia, Thank you for choosing to stay with us. I am happy to know that your stay with us was good and that you loved our clean room and comfortable beds. However, I am sorry that the room service you received was not to your satisfaction. But, I am glad that we were able to compensate you an adequate amount for our mistake. Thank you again for your candid feedback and we hope to welcome you soon. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Couples
by Aixa from miami

Great hotel

Posted 27-May-2015 on Hotels
Loved everything about it the daily parking was the only thing that was pretty pricy.Will definitely be staying here again!
Comment from Hotel Management
28-May-2015 by Hotel Manager, Hotel Management
Dear Axia, Thank you for your stay at the Renaissance Orlando Airport Hotel. I am so pleased to hear that we were able to meet your needs and expectation during your stay. Thanks again for the feedback and we will be eagerly waiting for your return to our hotel. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Getaway With Friends
by A verified traveller

greaat

Posted 14-May-2015 on Hotels
Greeat service and neighborhood.
Comment from Hotel Management
15-May-2015 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your review and the five star rating. I am happy to hear that you were impressed by our excellent service and convenient location. Thank you again for choosing the Renaissance for your stay and we look forward to the opportunity of welcoming you back soon. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Couples
by A verified traveller

May 10,11 2015

Posted 13-May-2015 on Hotels
2 night stay, went out for breakfast, came back to grab something about an hour later, the room was already serviced. The staff is friendly, the service professional. The food in the bar is very good, decent happy hour
Comment from Hotel Management
14-May-2015 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your recent stay at the Renaissance Orlando Airport Hotel. We're delighted to hear that our associates were exceptionally courteous and you enjoyed the happy hour at the bar. Thank you again and we hope to welcome you back the next time you are in the Orlando area. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel