starting with the staff was very professional & friendly was very helpful. rooms were excellent bed very comfy and clean . bartender yvonne (i believe was her name) was excellent . recommended drinks and food, which the food was very good. the front desk had given me a coupon for dinner since it was my birthday , which was a big surprise and very nice. the only complaint we have is the lady who did the shuttle to the airport, every ones luggage was sitting by the the back door of the van she wouldn't load any of it until 5 a.m.which took some time . to load. the guy outside had to go & find her. she needed to be more on time and ready. she wasn't to friendly. otherwise most definitely will be staying there again. excellent stay. wished we had came back to orlando early to stay there larger.
Comment from Hotel Management
31-Mar-2016 by General Manager, Hotel Management
Thank you for being our guest. It was a pleasure to read that you loved your room and your bed, and that you were impressed with the service and hospitality you received from our bar staff and desk associates. However, we apologize for your disappointment due to one of our team members. This is not typical of our service levels, and we ensure you that your comments will be used as a learning tool in our ongoing departmental training. We are glad, however, that it did not detract you from enjoying your overall great stay. We were happy to have you as our guest, and we would love to be of your service again the next time you are in Orlando.
Renaissance Orlando Airport Hotel