Exterior

Reviews of Ramada by Wyndham Kissimmee Gateway

3 out of 5
Ramada by Wyndham Kissimmee Gateway
7470 W. Irlo Bronson Memorial Hwy., Kissimmee, FL

Reviews

7.2

Good

Rating 10 - Excellent. 1883 out of 5764 reviews" "
Rating 8 - Good. 1496 out of 5764 reviews" "
Rating 6 - Okay. 1033 out of 5764 reviews" "
Rating 4 - Poor. 598 out of 5764 reviews" "
Rating 2 - Terrible. 754 out of 5764 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jake, Lake Worth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in and property was in the middle of what we wanted to do so great location
Stayed 1 night in Feb 2024

2/10 Terrible

Len

Disliked: Amenities, property conditions & facilities
The toilet did not work properly. The room key took several times to unlock the door. The front desk stated they would send maintenance to fix lock. They never showed. We were charged an additional $15 at checkin for a resort fee, even though I had paid for the room when I booked through expedia.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for leaving your review. We appreciate your feedback and apologize for any concerns with the keys. Rest assured, our maintenance staff will investigate and address this matter immediately. Also, please know that reservations made via third-party sites do not include certain taxes and fees, which is noted during the booking process. Nevertheless, we're sorry for any confusion. If you're in the area again, we hope you'll give us another chance to go above and beyond your expectations in the future.

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was much better than I expected. It is perfect for those who are planning to visit the theme parks or go shopping. Check in and check out were really quick. Rooms look a little old, but they have the necessary amenities. Location is perfect. Walmart is next to it and other places are very near. Overall a very good experience.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Abigail,Thank you for sharing your positive experience! We're pleased our location was perfect for your theme park visits and shopping trips. It's also delightful that our quick check-in and check-out process increased your satisfaction. We are grateful for your review and look forward to welcoming you back to Ramada by Wyndham Kissimmee Gateway for another excellent stay!

4/10 Poor

Jordan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Unclean rooms with mold issues and toilet issues, our room was flooded and smelled of pee and mold.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Jordan, We're deeply sorry to hear about your experience during your recent stay with us. Rest assured, your comfort and satisfaction are our top priorities, and we apologize for falling short of your expectations. Please know that we take your feedback seriously and will address the concerns you've mentioned to ensure a more pleasant and clean stay for our future guests. Should you return to Central Florida, we hope you'll give us another chance to provide you with the stay that you truly deserve.

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property for the rate paid. Pool near building D was clean and stocked well with towels. Would definitely stay again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Ariel,Thank you for choosing Ramada by Wyndham Kissimmee Gateway and for taking the time to share your five-star experience! We are delighted that our atmosphere and pool area added to the overall enjoyment of your stay. It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable visit.

10/10 Excellent

Leonard

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

efrain

Stayed 2 nights in Apr 2024

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Convince and good price
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Kimberly,Thank you for taking a moment to share your experience at Ramada by Wyndham Kissimmee Gateway. We are proud to deliver great value to our guests, so we are delighted that you had a tremendous overall experience. It was a pleasure having you here, and we hope you will visit us again soon!

6/10 Okay

Astle

Liked: Cleanliness, property conditions & facilities
The room we stayed in was very dated
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Astle,Thank you for being our guest and sharing your valuable feedback. Our team is constantly working to improve our offerings, so we are sorry you had some concerns with our accommodations. Rest assured, your comments will be shared with the team, and we appreciate your suggestions. It was a pleasure to have you here, and we look forward to welcoming you back and impressing you further in the future.

8/10 Good

Andrew, fort myers

Travelled with family
Liked: Cleanliness
The room was clean but older. The bar/restaurant was not the best. The server was slow and would promise to bring things out. It never would. I wouldn’t recommend eating there.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Dear Andrew,Thank you for your review! While we appreciate you highlighting our commitment to cleanliness, we are sorry to hear your dining experience fell short. Feedback like yours allows us to make improvements for our great guests, and we will be sure to take your comments into consideration. Safe travels, and we hope to have the opportunity to provide you with an even more exceptional stay in the future.

10/10 Excellent

alfred

Liked: Cleanliness, property conditions & facilities
Amazing location
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Alfred,We're delighted you enjoyed the convenience of our prime location! Your satisfaction is our priority, and we look forward to hosting you again at Ramada by Wyndham Kissimmee Gateway for another fantastic stay.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel check inn was easy and fast, our room which was a suite on 5th floor, in main tower was exactly as shown on web site, king size beds were comfy, the pull out coach bed had thin mattress, but we expected that, I don’t recommend for adults to sleep on but would be perfect for two children. The bathroom was huge with a massive big tub that you can almost swim in with plenty of hot water and plenty towels with Dove soaps. House keeping did the beds every day, they replenished everything and cleaned well. No issues with door keys, lots of free parking, friendly staff. The hotel is older but it seems to be well maintained and very clean grounds. You can go to any Disney park within 20 mins, Walmart is right next door, we could also watch Magic Kingdom fireworks from the 5th floor balcony on side of the building, There was also busses everyday showing up to take people to the parks, but we had a rental car. The hotel deserves thumbs up from us, we will for sure rebook at this Ramada again.
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Amanda,Thank you for choosing Ramada by Wyndham Kissimmee Gateway and for taking a moment to share your outstanding review! We are thrilled that our friendly service, comfortable rooms, and attention to detail added to the enjoyment of your stay. Your feedback is greatly appreciated, and we are looking forward to welcoming you back for another five-star experience in the future.

10/10 Excellent

Marinesio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
From de outside view doesn’t look that good. But once you are inside the place very well maintained and clean
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Marinesio,Thank you so much for choosing to stay with us at Ramada by Wyndham Kissimmee Gateway. Our goal is to provide every guest with pristine accommodations, so we're thrilled our commitment to this shone through during your visit. The pleasure was all ours, and we hope you'll choose to visit us again soon.

8/10 Good

Owaine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Parking was accessible. Wasn’t able to enjoy the amenities however, the area looked nice. Very close to the Disney parks.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Kimberly,Thank you for choosing to stay with us at Ramada by Wyndham Kissimmee Gateway. Our goal is to provide every guest with a great experience, so we're glad you enjoyed your overall visit. It's great to read you were able to fully explore our convenient location. The pleasure was all ours, and we hope you'll have the chance to take advantage of all that we have to offer on your next visit.

10/10 Excellent

Miguel

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Family friendly and kind staff
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Miguel,Thank you for your review of Ramada by Wyndham Kissimmee Gateway. We're happy to hear you enjoyed our family-friendly amenities and top-notch service. It would be our pleasure to welcome you back anytime!

10/10 Excellent

Julaisca

Stayed 4 nights in Mar 2024

10/10 Excellent

joseph

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Katrielle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Easy check in
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Katrielle, Thank you for choosing to stay with us at Ramada by Wyndham Kissimmee Gateway. We pride ourselves on providing an excellent stay for our guests, and we are thrilled we could deliver for you. Come back again soon for a stay that is sure to go above and beyond your expectations.

6/10 Okay

Jessica

Disliked: Cleanliness, property conditions & facilities
I used to think the Ramadas by Wyndham were a decent hotel but after staying in two recently, I will be staying elsewhere going forward. They’re all run down and dingy
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Jessica,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Rest assured, we will relay your concerns to our team to ensure our high standards of cleanliness and top-notch accommodations are being met. We appreciate your feedback and hope to welcome you back soon for a more exceptional stay.

8/10 Good

Crispin, Duluth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love location.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Crispin,Thank you for your recent stay at Ramada by Wyndham Kissimmee Gateway. We're happy to hear that you enjoyed your stay and took full advantage of the convenient Central Florida location. It would be an honor to host you again, so come back soon!

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel, muy buen trato del personal y la ubicación es muy buena pues está muy cerca de los parques de WDW
Stayed 12 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Estimado Antonio,Gracias por su reciente estadía en Ramada by Wyndham Kissimmee Gateway. Estamos encantados de saber que disfrutó de nuestra excelente propiedad, ubicación privilegiada cerca de los parques de Disney y que nuestro amable personal pudo ayudarlo. Esperamos volver a verte pronto!

6/10 Okay

Shenece

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very polite and friendly. I ran late checking out because I was in a meeting with another hotel 3 min away from them. They knew exactly who I was when I returned. Hopefully they will still give me my money back. The only problem I had is when my son and I was going to Disney World. They claimed the shuttle called them and told them they would be late. I believe they do not really have a shuttle. This is my 2nd time staying here, and I WILL stay again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Shenece,We are pleased to hear that you enjoyed our friendly staff. They are always willing to lend a helping hand when needed. We apologize that certain aspects of your visit were not seamless. For future reference, our shuttle schedule is posted behind our check-in desk. This will provide updated arrival and departure times. Nevertheless, it was a pleasure hosting you, and it would be an honor to welcome you again. We look forward to seeing you again!

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the outdoor space of the property with the swimming pool, the courtyard containing the pool tables and chess set. The breakfast buffet was also a nice bonus for the great pricing of the accommodations.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Anna,Thank you for taking a moment to share a review about your recent visit. Providing an enjoyable stay for our guests is what we strive for. Thanks again, and safe travels!

10/10 Excellent

Lionel CJ, Willemstad

Travelled with family and small children
It's location near Disney. Needs a face lift, some updates just like the one in Miami. King size beds, shower
Stayed 9 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Lionel,Thank you so much for choosing to stay with us at Ramada by Wyndham Kissimmee Gateway. We're thrilled our commitment to providing comfortable accommodations shone through during your visit. It's also great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back soon.

6/10 Okay

Napoleon, Ft Myers

Travelled with family
Liked: Amenities
The property itself is ok, as well as the rooms. The pool is great. The water is clean and the towels are clean. I just gave 2 issues with this property. I got to the hotel a few minutes before 3 pm and the rooms weren't ready. I was told check in wasn't till 4 pm. Fine, no problem. At 4 pm the rooms weren't ready and it didn't seem particularly busy that day. We finally got our rooms at 4:30. That was my first issue. When we walked into the rooms, we found trash on the floor and the mini fridge had juice spilled on the bottom. These things should of been taken care of. Everything else was good. I do recommend this hotel especially at this price point.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Napoleon,Thank you for staying with us and taking the time to share your thoughts. It's great to know that our inviting pool added to your experience and that your overall stay was pleasant. However, we apologize for any concerns about cleanliness and for any delays during check-in. We'll look into your comments further, and we hope to see you again soon.

2/10 Terrible

Zulema

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I had to call room service 5 times in 5 different days cause no one came to clean the room terrible carpet smell. Rude customer service. Laundry service doesn’t work.
Stayed 8 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Zulema,We appreciate you sharing your feedback. Rest assured, we are committed to addressing these issues to improve our guest experience. We hope for another opportunity to demonstrate our dedication to your comfort and satisfaction.Respectfully,Management Team

10/10 Excellent

Yesenia

Liked: Cleanliness, property conditions & facilities
The service was great and the room very comfortable..
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Yesenia,Thank you for sharing your experience at Ramada by Wyndham Kissimmee Gateway! We're thrilled that you found our service exceptional and your room cozy. We strive to create a comfortable environment for all our guests, and we look forward to welcoming you back for another delightful stay!

8/10 Good

Iran

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean place with friendly staff. I have stayed in this place many times and I am always happy. I definitely recommend this hotel, but please stay in the tower
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Iran,It's always a thrill to welcome back a valued guest, and we sincerely appreciate your thoughtful recommendation. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Thank you for your review, and we look forward to your next stay!

8/10 Good

JGail

Liked: Cleanliness, amenities, property conditions & facilities
The front desk clerk was super nice when I checked in and made sure I understood where my room was on the map (it was extremely late...after 1 am) so that I didn't get lost. The room was very clean, which is what mattered most, even if a little dated. The inner courtyard is absolutely adorable and set up to enjoy whether it rains or if the sun is beating down.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear JGail,Thank you for sharing your experience at Ramada by Wyndham Kissimmee Gateway. We're thrilled that our front desk team member provided excellent service during your check-in and ensured you felt comfortable finding your room. It's also wonderful that you found your room well-kept, and we appreciate your feedback on its appearance. We are grateful to have had the opportunity to host you, and we look forward to your next visit!

4/10 Poor

Weissenberg

Stayed 1 night in Mar 2024

10/10 Excellent

dale lawrence

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great pool and breakfast buffet!! And Ice cream!
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Dale,It was a pleasure hosting you at Ramada by Wyndham Kissimmee Gateway! We're glad you enjoyed our tasty breakfast and snacks, and we look forward to your next visit.

4/10 Poor

Daniel, Fort Worth

Travelled with family
Disliked: Property conditions & facilities
Check In was really frustrating but Staff was very nice, Overall the rooms need remodeling for sure, The room felt so outdated and there were many broken items in the room
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Daniel,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful staff, we are sorry you were disappointed with our accommodations. Please know that our team is always ready to provide assistance and address any issues that may arise. That said, we will be sure to review your comments with our team to ensure we are always offering our best. We hope to have another opportunity to welcome you back and impress you further.

8/10 Good

Meagan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We brought our 2 year old and she’s absolutely loved the pool we all did, everything was pretty good aside from getting random charges after we checked out and we didn’t get any extras or room service or anything so I’m really don’t know what that was about
Stayed 10 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Meagan,Thank you for taking the time to share your experience. We're glad your whole family enjoyed the pool. Please accept our apologies, however, for any confusion about additional charges. We'll look into this further, and we hope to see you again should you be back in the area.

6/10 Okay

Dawn

Travelled with family
Liked: Amenities
The price was decent for the area, the place definitely needs some updating but over all not bad. Location to Disney was good.
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Dawn,Thank you for leaving a review. We are so glad you found your experience well-priced and that our excellent location was a highlight of your stay. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here, and we hope you will have a chance to come back soon.

8/10 Good

greg

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine, except for the small black girl i talked to at the front desk around 1 p.m. she had a terrible attitude, acted like she hated me for daring to be at her hotel. Everyone else was nice.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Greg, Thank you for sharing your experience with us. We're grateful for your feedback and apologize for any inconvenience caused by the interaction with our front desk team member. We take your comments seriously and will address them internally to ensure all guests receive the warm and welcoming service they deserve. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.

6/10 Okay

Robert

Room smelled like weed and outside air coming through the door. Usually great rooms but this visit I was not impressed
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Robert,Thank you for taking the time to leave a review. We are disappointed to hear about the odor issue you encountered during your stay and will use your feedback to improve the experience of future guests. We hope you'll give us another chance, and wish you well until then.

10/10 Excellent

wendy

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Rufina

Travelled with family
Disliked: Property conditions & facilities
The carpet was wet and it smelled. They gave me the wrong key when I checked in, I had to go back and wait for 15 minutes to do it again. They charged me a hotel fee without telling me when I checked in or out.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Rufina,Thank you so much for the perfect rating. That being said, we're sorry to hear about any disappointment with our carpet and any issues with the key during your visit. Your feedback regarding these matters will be discussed internally, and we'll make improvements where necessary. In addition, we always strive to be as transparent as possible regarding our resort fee by listing it online for our guest's convenience. That being said, your feedback regarding this matter has been gratefully received, and we will be sure to discuss your comments internally. We hope you will consider giving us another chance in the future; we're confident that we can impress you.

6/10 Okay

Terri

Stayed 4 nights in Mar 2024

10/10 Excellent

Syeda

Liked: Cleanliness, property conditions & facilities
Excellent place to safe
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Syeda,Thank you so much for taking the time to share your thoughts on your recent visit. We are delighted you had an enjoyable experience, and we appreciate you mentioning our secure environment. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

8/10 Good

Carlos

Travelled with partner
Liked: Property conditions & facilities
Front desk gentleman/manager was exceptional in his customer service skills and very accommodating. This was my second night, I had a 1 night stay checked out the day before then had to come back and rebooked with them.The second room was clean, needs minor updating, great water pressure and overall cleanliness. Pillows should be a regular size and not half sized chunky pillows. The a/c fan unit with the vent was loud and overnight it leaked a large puddle under it before entering the bathroom. I only noticed because I slipped on it early in the morning.Other than that for the price it was an amazing bargain, stay and we enjoyed our quiet time again. Would return, maybe not that room unless that issue gets fixed. Very central to everything and loaded with everything in the surrounding areas.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Carlos,We're glad our convenient location served you well during your Central Florida getaway. We are also thrilled that our friendly staff were able to assist you during your stay and that we could provide you with an overall pleasurable visit. However, we'd like to apologize for your concerns regarding your room. Rest assured, we will notify our team members immediately, and we thank you for making us aware of the matter. That said, it was a pleasure to welcome you to Ramada by Wyndham Kissimmee Gateway, and we look forward to seeing you again soon!

10/10 Excellent

Robin

Travelled with family
Great for the price
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Robin,Thank you for taking a moment to share your experience at Ramada by Wyndham Kissimmee Gateway. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. It was a pleasure having you here, and we hope you will visit us again soon!

2/10 Terrible

efren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I will not recommend
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Efren,Guest satisfaction means everything to our team so we're sorry to hear there were concerns during your stay. To better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We're grateful for your time and wish you safe and happy travels.

8/10 Good

Sara

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The shuttle to and from Disney only ran once in the morning and returned late at night, so had to pay for it in hotel fees but wasn’t able to use it. The hotel itself was good and had a lot of things to do. Would stay again.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Sara,We're pleased you enjoyed your stay at Ramada by Wyndham Kissimmee Gateway. We also understand your concerns regarding the shuttle service timings and will consider your feedback as we strive to improve our services. It was a pleasure having you as our guest, and we look forward to welcoming you back for an even more magical visit.

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Moises Castro

Stayed 12 nights in Mar 2024

8/10 Good

Ashlie

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

Lyle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not sure how this hotel had great reviews. Must have been for the suites. Anything lower than that you should avoid. Musty smell when you walk in, toilet flushed every 10 minutes, bed very hard (could feel the springs), front drapes not long enough which allowed flood light from outside to come through our room the entire night. Had to shower with flip flops on because was afraid to go bare foot. This shouldn’t be classified as a hotel, but more like a motel.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Lyle,Thank you for your review. We aim to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we fell short of your expectations. Rest assured, your concerns regarding our accommodations will be discussed internally to ensure that we are meeting our hospitality standards. That said, it was a pleasure having you here, and we hope to welcome you back in the future for an improved experience.

10/10 Excellent

Christina

Stayed 1 night in Mar 2024