2/10 Terrible
Destinie B.
Jul 20, 2023
Liked: Location
Disliked: Check-in, communication, listing accuracy
Bait & Switch
Our family booked this home and paid in full on a last minute vacation. We received an immediate confirmation email of the booking. Due to the last minute booking, we followed up by initiating communication with the host through the Vrbo app. We received further confirmation from the host regarding our request for a high chair for our 1 year old and that the access information would be provided before check-in. We packed up a family of four and began traveling to the home. 45 minutes before scheduled check-in we received a message that the home was not available and that our reservation was moved to different resort. The adjusted reservation was not comparable to the original. We we’re given the option to take it our leave it (with a full refund). We decided to take the full refund and frantically tried to find a comparable place in Reunion Resort with little children while driving in route. It was extremely stressful to say the least. We were able to take whatever we could find and the replacement accommodation ended up costing our family almost 3x the amount we budgeted to pay. We didn’t have time to thoroughly research our options in this high stress circumstance. To top it all off, the host did not provide a full refund as promised. When I called, there was no answer or returned call. I spent the second morning of our vacation, about 4 hours, on the phone regarding the issue. Luckily, Vrbo was able to secure a full refund from the host.
Destinie B.
Stayed 7 nights in Jul 2023