Maison entière

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!

Galerie de photos de l’hébergement MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!

Piscine
Un espace de salle à manger moderne, avec une table en bois dressée pour six personnes, entourée de chaises de couleur beige. Un grand miroir reflète l’espace, et un luminaire suspendu à plusieurs ampoules est visible.
Restauration en plein air
Une cuisine moderne avec des meubles blancs, des appareils en acier inoxydable et un îlot central.
Une cuisine moderne équipée d’un lave-vaisselle, un coin repas avec une table et des chaises, et un escalier menant à un autre niveau.

Avis

8,8 sur 10 – 
Excellent

Maison entière

9 chambres5 salles de bain26 personnes

Commodités populaires

  • Piscine
  • Baignoire à remous
  • Cuisine
  • Laveuse
  • Sécheuse
  • Wi-Fi gratuit

Ajoutez des dates pour connaître les prix

À propos de cet hébergement

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!

  • Adorned with fine fixtures, frills, and chic décor help make this large, open concept layout exactly what every vacation dreams it could be. The kitchen features stainless steel appliances, stunning cabinetry, a gorgeous backsplash, a commodious island, and enough room to cater a family reunion! The grand super table seats ten and provides a spectacular view of the outdoor patio!

    The living room boasts a trendy sofa with a built-in chair lounge, two rounded ottomans, and additional guest seating set the stage for this immaculate space, completed by a floating entertainment center, wall mounted flat-screen television, and hip décor.

    As you head upstairs you will find a big screen projector, perfect for a family-filled movie night!

    The first bedroom showcases a massive king size bed, delicately textured accent wall, wall-mounted flat-screen television, large dresser, and magnificent lighting. This idyllic picture comes with its own en suite, featuring a double vanity, soaker tub, and extravagant glass stall shower.

    Next, you’ll spot a bedroom ideal for the most modern member of the family. Contemporary embellishments accompany this suite, along with a king size bed, matching nightstands, streamlined dresser, and wall-mounted flat-screen television. In addition, this bedroom also comes with its own personal en suite, highlighting a double vanity and beautiful glass stall shower.

    If you’ve got a wizard or witch in the family, this next dorm will be their own personal chamber! Shrouded in mystery, this room leaves no Sorcerer's Stone unturned. There will be no having to cast spells to see who gets to stay, as this room sleeps two.

    Break out your Spidey sense because this is one room you’re going to have to see to believe! Wrapped with webbed wall decals and comic book characters, this room comes equipped two (double over double) bunk beds and two awesome indoor slides! Talk about one action-packed room, huh?

    Next, we present a Jack-and-Jill suite! This first room takes you away to the glimmering land of Agrabah, filled with ornate tapestries, enchanting décor, and two magic carpet beds! While next door lies a more tranquil room with a king size bed, mod matching nightstands, dresser, wall-mounted flat-screen television, and a closet to unpack.

    If you’re in search of something a touch more cutting-edge, you will absolutely go crazy for this next room. A king size bed with a massive headboard, matching nightstands, sleek deluxe dresser, multi-textured accent wall, and ultra-modern overhead light turn this midnight dwelling into a true statement piece of high fashion.

    Just nearby visit a spectacular boudoir bedecked with poised charm, including a king size bed, floating end table, large dresser, and bewitching accent pieces.
    Now, it’s time to be under the sea! Once you dive into this seaside cabin, you’ll never want to leave! Oceanic wall decals and maritime touches give this room tons of character! Throw in a wall-mounted flat-screen television, a full and single bed, and you’ve got yourself a real dinglehopper! Warning: No poor unfortunate souls allowed!

    Whether you’re an Air Hockey champion, a master of the Billiards table, or a classic gamer in your own right, get ready for endless hours of fun because this epically-awesome game room has it all!

    What vacation getaway would be complete without your own private screened-in lanai? Out here you can fire up the BBQ, soak up some rays, take a dip in the pool… or, how about all three?! You can even turn your spa into a hot tub by adding an optional pool and spa heat package for only $35/day + tax.
    **We recommend adding this option to your reservation between the months of November and April.**


    Storey Lake Resort is located nearby Central Florida’s most sought-after attractions! Amenities include; Resort-Style Swimming Pool, Lazy River, Kid Zone with Water Slide, Splash Pad, Private Sand Beach, Tiki Bar, Tennis Courts, Basketball Court, Volleyball Sand Court, Putting Green, Private Cabanas, Fitness Center, Canoe and Kayak rentals, Boardwalk area, and more!

Commodités de l’hébergement

Piscine/spa

  • Baignoire à remous
  • Piscine commune
  • Piscine privée

Internet

  • Disponible dans la maison : Wi-Fi gratuit

Stationnement et transport

  • Stationnement sur place

Cuisine

  • Batterie de cuisine, vaisselle et couverts
  • Cafetière-théière
  • Épices
  • Four
  • Four à micro-ondes
  • Grille-pain
  • Lave-vaisselle
  • Machine à glaçons
  • Réfrigérateur
  • Surface de cuisson

Restauration

  • Table de salle à manger

Chambres

  • 9 chambres
  • Draps fournis

Salle de bain

  • 5 salles de bain
  • Séchoir à cheveux
  • Serviettes fournies

Lieux de séjour

  • Table de salle à manger

Divertissement

  • Téléviseur avec chaînes par câble/satellite

Espaces extérieurs

  • Barbecue
  • Galerie/véranda

Buanderie

  • Installations de buanderie
  • Laveuse

Espaces de travail

  • Bureau

Confort

  • Chauffage
  • Climatisation

Animaux de compagnie

  • Aucun animal de compagnie autorisé

Accessibilité

  • Hébergement non-fumeurs

Services et commodités

  • Fer et planche à repasser

Points d’intérêt de l’endroit

  • Sur le bord d’un lac

Activités

  • Arcade ou salle de jeux
  • Salle d’entraînement
  • Table de billard
  • Basketball à proximité

Dispositifs de sécurité

  • Présence d’un détecteur de monoxyde de carbone non signalée (L’hôte n’a pas indiqué s’il y avait un détecteur de monoxyde de carbone dans l’hébergement; envisagez d’apporter un détecteur portable.)
  • Détecteur de fumée (L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.)
  • Extincteur

Information générale

  • Hébergement situé dans un complexe

Hébergements similaires

Politiques

Arrivée

Arrivée à partir de 16 h

Âge minimal pour l’enregistrement : 21 ans

Départ

L’heure limite de départ est 11 h.

Instructions spéciales pour l’enregistrement

L’hôte vous enverra un courriel contenant les instructions relatives à l’arrivée et au départ.

Les renseignements fournis par l’hébergement peuvent être traduits au moyen d’outils de traduction automatique.

Animaux de compagnie

Les animaux de compagnie ne sont pas autorisés.

Enfants et lits supplémentaires

Les enfants sont bienvenus.

Événements

Aucun événement autorisé

Fumeurs/non-fumeurs

Interdis de fumer

Renseignements importants

À savoir

Des frais par personne supplémentaire peuvent s’appliquer et varient selon les politiques de l’hébergement.
Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée.
Les demandes spéciales sont sujettes à la disponibilité au moment de l’enregistrement et peuvent entraîner des frais supplémentaires. Les demandes spéciales ne peuvent pas être garanties.
Les fêtes et les événements de groupe sont strictement interdits.
L’hôte n’a pas indiqué s’il y avait un détecteur de monoxyde de carbone dans l’hébergement; envisagez d’apporter un détecteur portable avec vous pendant le voyage.
L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur.
Cet hébergement dispose d’espaces extérieurs, tels que des balcons, des patios et des terrasses, qui peuvent ne pas convenir aux enfants. Si vous avez des inquiétudes, nous vous recommandons de communiquer avec l’hébergement avant votre arrivée pour confirmer qu’il pourra vous accueillir dans une chambre appropriée.
Cet hébergement est géré par l’intérmediaire de notre partenaire Vrbo. Vrbo vous enverra un courriel contenant un lien vers un compte Vrbo qui vous permettra de modifier ou d’annuler votre réservation.

À propos du quartier

À Kissimmee, cette propriété de vacances se situe au bord d’un lac. Si vous prévoyez faire une activité, Mystic Dunes Golf Club et Arnold Palmer's Bay Hill Golf Club en valent le détour. Prenez aussi le temps de découvrir Vieille ville et Complexe de loisirs Walt Disney World® Resort qui sont des attractions populaires auprès des touristes. Vous voyagez avec des enfants? N'oubliez pas de visiter ces attraits : Disney's Hollywood Studios® et Centre des Congrès Orange County. Visiter le guide de voyage pour Kissimmee
Afficher plus de maisons de vacances à Orlando
Carte
Kissimmee, FL

À proximité

  • Un ciel bleu dégagé avec une montgolfière, un drapeau et une promenade au bord de l’eau bordée d’immeubles.
    Disney Springs®
    13 min en voiture - 11.8 km
  • Parc régional Shingle Creek
    8 min à pied - 0.7 km
  • Lac Cecile
    12 min à pied - 1.0 km
  • Congo River Golf
    12 min à pied - 1.0 km
  • Kissimmee Go-Karts
    2 min en voiture - 1.4 km

Transport

  • Gare de Kissimmee : à 12 min en voiture
  • Station Poinciana : à 11 min en voiture
  • Kissimmee, Floride (ISM-Kissimmee Gateway) : à 9 min en voiture

Restaurants

  • McDonald's
    4 min en voiture
  • Taco Bell
    3 min en voiture
  • Wendy's
    18 min à pied
  • Bronson Club At Storey Lake
    2 min en voiture
  • Waffle House
    18 min à pied

Foire aux questions

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater! possède-t-il une piscine?

Oui, cet établissement propose une piscine.

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater! accepte-t-il les animaux de compagnie?

Non, l’établissement n’accepte pas les animaux de compagnie.

Combien coûte le stationnement à MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!?

L’hébergement dispose d’un stationnement sur place.

À quelle heure est-il possible d'arriver à MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!?

L’arrivée est possible à partir de 16 h.

À quelle heure doit s'effectuer le départ à MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!?

Le départ est à 11 h.

Où se situe MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!?

Kissimmee - propriété de vacances de type familial se trouve au bord d’un lac, à moins de 15 minutes de marche des sites suivants : Parc régional Shingle Creek et Lac Cecile. Lake Buena Vista Factory Stores (centre commercial) et Marché aux puces 192 se trouvent également à moins de 5 km.

Avis pour MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!

Avis

Excellent

Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.
Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 19 avis sur 33.
Note de 8 – Bien, d’après 9 avis sur 33.
Note de 6 – Acceptable, d’après 4 avis sur 33.
Note de 4 – Médiocre, d’après 1 avis sur 33.
Note de 2 – Terrible, d’après 0 avis sur 33.

8,8

Propreté

9,4

Emplacement

Avis

Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
The house was so clean and such an easy check in process ! We had a large group go and everyone was impressed with the amount of space / cleanliness of this property. We had a lot of pool days and spent a lot of time in the game room. Highly recommend !
Séjour de 6 nuits en mai 2026
Avis vérifié

6/10 – Acceptable

Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.
Great house for a big group of people, however it was a bit beat up most likely due to it being a VRBO. We didn’t have the pool heated but thought it was strange that the hot tub was cold too. The bunk beds in the room with the slides were very rickety and they would creak with any movement. Overall, it was a good house that fit many people.
Séjour de 3 nuits en avril 2026
Avis vérifié

8/10 – Bien

Points forts : Propreté, arrivée et exactitude de l’annonce.
The upstairs tub did not drain. We struggled with that we had 20 people in the property and having one bathroom down a little bit was difficult. Also, for having so many people in the house, I did feel that the kitchen was not fully supplied for cooking very few items like only one mixing bowl no pitcher for making drinks, I had to buy one and I left it there so now there’s one lol the fire alarms started going off randomly inside the property. I tried calling the phone number. I left a message. Nobody ever called me back thank goodness they didn’t go off again, but there was a reason for them to go off. They just randomly all started going off in the property. We had a bachelorette party and for what we were doing the property size was amazing. Everybody loved the house. The community areas were good and it was nice that we had so many beds.
Séjour de 3 nuits en mai 2026
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great house for multiple families

We enjoyed how much space there was
Séjour de 2 nuits en mai 2025
Avis vérifié

6/10 – Acceptable

Points forts : Arrivée, emplacement et exactitude de l’annonce.
Points faibles : Propreté, communication
The house accommodated multiple people.The game room had lots of games, but you have to bring your own PlayStation games or purchase on the console. The house was not clean. We found an old Capri Sun pouch stuck between a cushion. Lots of trash stuffed in the couch cushions. A clothing sticker in the bathroom, stuck to the wall. Mold on the shower doors. I had to sweep and mop the floors, due to blackness on the top of my 1 year olds feet and knees. The tile grout is not actually black, it just hasn’t been cleaned. The mattresses are really hard. Made sleeping difficult. The bunk beds aren’t very sturdy so the kids were scared to sleep in the top bunks. The carpets and walls really need a good cleaning. The security gates are broken which allowed the weed truck to cruise the streets selling to anyone who approached. (My kids thought it was the ice cream truck)The kitchen supplies were scarce. No measuring spoons, pans were bent so lids don’t fit well. Many little details that need to be fixed. I will look at reviews of other houses before I ever stay again with Casiola or VRBO.
Séjour de 6 nuits en mai 2026
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great stay

Enjoyed the stay. Had a great time in the gameroom and pool! Would stay again.
Séjour de 3 nuits en février 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great experience

The property was great
Séjour de 3 nuits en juin 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Families trip

We have three families with young children and the house was perfect for our needs!
Séjour de 4 nuits en février 2024
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Orlando stay

The house was perfect for 4 families coming to Disney and universal for a few days. Plenty of space to move around for everyone
Séjour de 3 nuits en mai 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Family vacation

The house was amazing and exactly as pictured. We will stay again. Had a great time in and out of the house. Thank you for a wonderful vacay
Séjour de 4 nuits en juin 2023
Avis vérifié

6/10 – Acceptable

Points forts : Arrivée, emplacement et exactitude de l’annonce.
Points faibles : Propreté

Ok

Downstairs was very hot the first 2 nights had to sleep up-stairs. Overall it was a great stay.
Séjour de 3 nuits en août 2023
Avis vérifié

8/10 – Bien

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Ok stay

Overall the house is nice and game room is fun. Only reason I didn’t give it a 5 star was because pool was very cloudy and had hair ties on the floor so you can tell it isn’t managed all that well. Besides that overall we enjoyed the house.
Séjour de 3 nuits en juillet 2025
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Amazing

I enjoyed this property it was beautiful! The pictures don’t do much justice, there were a few discrepancies however I was was accommodated for them. I would stay here a thousand times over!
Séjour de 3 nuits en septembre 2022
Avis vérifié

10/10 – Excellent

Points forts : Propreté, communication, emplacement et exactitude de l’annonce.

Perfect Home

The property was just perfect-location, size, amenities, cleanliness. The only 2 things we had some trouble with was checking in the gate (no directions and terrible process) and slow Wi-Fi.
Séjour de 3 nuits en mai 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Family outings

We enjoyed our stay, wish it was longer. We didn’t get to enjoy the outdoors that much dued to the rain. But overall very nice.
Séjour de 3 nuits en novembre 2023
Avis vérifié

8/10 – Bien

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Val Pumariega

Communication with property was timely. Pictures of the property were spot on.
Séjour de 5 nuits en juillet 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Amazing home

This home is next level, if you’re looking for the best house to stay at for a family vacation this is it! All of the kids rooms were designed with great detail, and the arcade room has so much to offer. We had a great stay here and the property managers made sure our pool was heated as requested. 10/10!
Séjour de 4 nuits en novembre 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Family Fun

It was a great stay with the family. The kids loved the rooms, and we couldn't get them out of the pool. I wish the pool cleaning schedule had been communicated. We planned to just have a chill pool day at the house on Thursday, but the pool guy came and put chemicals in the pool, so we had to wait two hours to get in.
Séjour de 6 nuits en août 2024
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

100% recommends

Great property. Looks just like the pictures. Definitely will book again. Only 2 small things. The ice didn’t work and the pool never heated even after payment, but overall no issues. Worth the money
Séjour de 4 nuits en octobre 2022
Avis vérifié

8/10 – Bien

Points forts : Propreté, communication, emplacement et exactitude de l’annonce.
Points faibles : Arrivée

Spring Break

We had a blast and the house/ amenities are awesome! However, there was no explanation about where to go to get a pass for the gates and, once we got a pass, the gates and pass didn’t work half the time. We had to wait for someone to exit and sneak through the gate that way.
Séjour de 6 nuits en mars 2024
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great stay!

Our stay at this house was absolutely fantastic! From the moment we arrived, we were welcomed with a beautifully maintained property that exceeded our expectations. The home was spotless, well-decorated, and thoughtfully stocked with everything we needed for a comfortable and relaxing getaway.The cozy living area was perfect for unwinding after a day of exploring, and the fully equipped kitchen made meal prep a breeze. The bedrooms were spacious with plush bedding, ensuring a restful night's sleep. One of the highlights was the stunning outdoor space—whether sipping coffee on the porch in the morning or enjoying a sunset view in the evening, it was simply breathtaking.The location was ideal, offering a perfect balance of tranquility and easy access to local attractions, restaurants, and outdoor adventures. The host was incredibly responsive and provided clear instructions, making the entire experience seamless.Overall, this house felt like a home away from home, and we can’t wait to return for another unforgettable stay!
Séjour de 3 nuits en mars 2025
Avis vérifié

8/10 – Bien

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great Family Stay

We had a great family vacation stay here! Communication with the propery management was quick, location was super convenient and house was beautiful however a few things is we didnt get to utilize the movie room due to the projector not working. We did reach out to the property manager and they had someone come out to check it out however it still wasn't working. I wish we would have known the pool has no privacy. You can see all neighbors in the back yard. The Hideaway Waterpark was beautiful and the kids enjoyed it with so much activities to do for all ages including the lazy river, kayaking, water slides, mini golf and volleyball! Overall our stay was beautiful and the house was great for our stay! We really enjoyed it! Thank you.
Séjour de 4 nuits en juin 2024
Avis vérifié

6/10 – Acceptable

Points forts : Arrivée, communication et emplacement.
Points faibles : Propreté

House not in great condition and not well-stocked

This house appears very nice in the photos, but is in pretty rough condition, lots of marks on the walls and needs a thorough cleaning. Our group was accused of putting a hole in the wall that was there when we arrived. Given the condition of the walls, I didn't think to report it. My mistake! The house is not well-stocked at all. It is supposed to sleep 26 people and there are hardly any pans/pots in the kitchen. You also get 1 roll of toilet paper, 1 roll of paper towel and minimal cleaning supplies (like hand soap) so plan to go to the store and spend some money on basics. They do give you 1 towel per person so that's great! The complex is gated and you must have a pass to get in. The pass they gave us for our cars didn't work. The pass also doesn't work after 7PM so you have to call if you're arriving anytime after 7PM or follow someone into the complex. The neighborhood is also super loud, but that didn't bother our group. It's a convenient location for Disney parks and ESPN Wide World of Sports.
Séjour de 7 nuits en juillet 2023
Avis vérifié

10/10 – Excellent

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great family vacation spot

I have NO complaints. Everything was good (it’s not easy to please me). The check in/check out process is easy and accommodating. You also have an option to pay for early check in or late check out but you can’t do it until 24 hrs before you arrive. The house decor is nice! The pictures don’t do some of the rooms justice. I found a floor plan online somewhere. I just wish I didn’t have to go searching for it. I needed to know which rooms were near bathrooms, etc because we had handicapped family members. The bedrooms were a bit smaller than I expected but were still a great size. There’s a big media screen but we couldn’t figure out how to work it and we had some tech-y people with us. Some family members said they saw bugs all over their rooms upstairs. I didn’t see them but my room was downstairs. Some people might find this point to be a negative but it didn’t bother us….many neighbors partied all night long. I mean, until 3-4am with loud music. This happened every night we were there. It didn’t bother us because we were hanging out by the pool anyway and it didn’t wake the small kids. There’s a small water park on the premises. This was perfect. Since we had so many children, this was a free way to keep them entertained for a day. There’s a shopping center with a Target at the entrance. I don’t have any complaints and would definitely stay there again.
Séjour de 3 nuits en juillet 2023
Avis vérifié

8/10 – Bien

Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.
Points faibles : Communication

Great space & amenities, but poor emergency communication & critter issues

This property was truly as advertised - we were impressed by the decor, space, & amenities provided. By and large my deduction of stars has little to do with the space itself. While I’d say that 87-90% of our stay at this residence was overwhelmingly positive, it’s the issues surrounding the remaining percentages that bring this review down. The 1st issue is mentioned in previous reviews and it’s the roaches and bugs. On night one alone, I had to kill 5 different roaches myself, & that’s not including ones that someone else may have gotten to before I did. Thankfully they weren’t exactly rampant and we didn’t see an Invasion of them the whole trip, but they’re clearly a known issue and something further should be done by mgt. As for the 2nd issue, & this is the main one for me - the power went out around 5:30pm on the 3rd night of our stay, luckily for us, this didn’t hinder our plans much since we’d planned for a pool day and grilling out. But besides potential discomfort, the biggest issue is that despite serval of the management company residences being affected, I was the one who had to reach out and beg for any update or information regarding restoration ETAs from the power company. While nice, unfortunately the representatives they have working their call center are clearly not equipped to communicate or act in case of a power outage - and if they are, then the training was not effective. Spoke to two different reps who said my calling the complaint in was the first they’d heard of it. The 1st rep never got back to me again, 1hr later I called and got the 2nd rep who at least did attempt to follow up. The chain of command was broken as the rep directed me to the security gate office since last she heard someone was on property to fix the issues for all the residences, but then the security gate sent me to the property clubhouse which is independent of the residence owner and couldn’t help. the clubhouse rep at least helped me put in a “report and outage” request for my residence directly into the power company website. Then the last I heard from the company regarding the issue was a text that read “hi, after getting back with our resources, unfortunately we cannot contact anyone since it is an electric company issue, so you’ll have to wait until it’s fixed. Thanks for understanding”. Power was restored around 9:15pm, but that was after we sprang for flashlights & such since we knew we couldn’t see in the dark.
Séjour de 3 nuits en juillet 2022