NO hot water! NASTY staff! Dirty! mattress bugs!
Paid 21 days a room with 2 double beds for me and my two teenager boys, left on 3rd day.Terrible hotel! couldn't sleep, because air condition was so laud noisy in the room! asked staff to change room, the first night, staff gave a room only with ONE bed for 3 of us, let us wait for next morning for another room with 2 beds check out ! but then,manage deliberately let us wait for almost whole day until 4PM, they said because rooms need clean. I don't understand why they waited all rooms been cleaned. I just need one room, previous staff said early morning, any room checked out, we could change it. then the manager &staff in front desk, just bad attitude to us! they certainly NOT like complaint because too many complaints every day and they deliberately giving customer hard time! after wasted all ay, they gave us even worse room, with a big loud noisy machine under window, opposite lift!, when customers complained to them, staff walked away, or put phone down, said manager not available for whole day . Look at their reviews,customers complained so much!!. it just joke!! Nothing is 3 star! extrem dirty. after suffering 3 days no hot water in this hotel, we found in front desk over 20 people were complaining not only water, also mattress bugs, noisy, dirty, smelly rooms. when we asked leave, they said wont refund. until contacted Expedia. then only refund less $25 per day unused days. KEEP AWAY!