Ratings based on 2,234 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
66% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller fromSt Augustine, FL

hotel is horrible

Posted 25-Jul-2016
it need to remodel the room, bathroom and new furniture too. The room's smell stink. I would to say 2 stars
2out of 5
by A verified traveller fromohio

close to attraction

Posted 21-Jul-2016
Pros: Location
Cons: Lot of things need to be improve
Location: Near restaurant, near wet n wild water park
No good service, no internet, room is ok. Wait till 5 p.m to get home cleaning. Last2 days no hand towles, when you ask telling me is in dryer
1out of 5
by A verified traveller

Horrible Hotel

Posted 19-Jul-2016
We had called the night before our flight spoke to the manager told us we can check in at 11am if we paid a early check in fee. Then they told us that we can't check in until 3pm so we walked around waited till 3pm came back at 3pm then they told us to come come back at 4pm and still told us hey we can't check in. While we were being told that we can't check in other people were being checked in. This hotel is racist and discriminates. Would never go back again and would not recommend to any one.
1out of 5
by A verified traveller

Horrible service

Posted 19-Jul-2016
This hotel is horrible the conditions, the service. Everithing is old. We lost personal items and the staff don't care about it. There were more coustomers that had issues. I never stay again in this hotel.
3out of 5
by A verified traveller

it was okay

Posted 16-Jul-2016
The front desk was very unhelpful. We had to have three sets of keys made, because they were made wrong. Shuttle hours are not good if you're doing anything besides Disney. Room was cleaned very well, and comfortable. Our humidifier in our room didn't work.
3out of 5
by A verified traveller

Posted 14-Jul-2016
The hotel looks good and ubication is excellent but the service is very bad everybody act in bad mood and the cleaning is terrible
3out of 5
by A verified traveller fromnz

Convenient location for theme parks

Posted 29-Jun-2016
The location was great, very convenient for the touristy activities. They had a large laundry room but unfortunately most of the machines did not work. There was a sign saying to go to the front desk for washing powder but they didn't have any. The room was spacious and comfy, but there was a very leaky tap in the bathroom.
1out of 5
by A verified traveller fromUk

Disgusting hotel and useless staff.

Posted 16-Jun-2016
Great location. We have stayed there 3 times previously.... But now hotel is severely run down and in need of refurb. Rooms stink of damp and are in a poor state of repair. Facilities are a joke and pool area is a joke , with only about 6 wooden dirty sunbeds. Staff are inept and don't care about problems. We had to ask for clean towels every day. Disgrace that Expedia is offering this hotel ! Do not book this hotel !
1out of 5
by A verified traveller fromLas Vegas

Rate It Falling Star or No Star At All!

Posted 15-Jun-2016
Pros: Nothing!
Cons: Removed the building and build at least an updated one! Its dilapidated already! It ruins the view of the park! That's the place for the museum thing
Location: The location is nice but never for hotel comfort!
This is the worst hotel experience we ever had! Poorest service quality and Poorest Facility. The hall way smells terrible! What a terrible experience, its like a nightmare! Its disgusting!!!!
4out of 5
by A verified traveller fromAmsterdam NY

Nice Hotel for the price!! :)

Posted 12-Jun-2016
Our 1st rooms A/C was very loud&they immediately moved us into a different room with no issues at all. My family would definitely go back here again, for the price, facilities, and staff service, it's way more worth it, than spending hundreds a night at a Disney Hotel. We visited a Disney hotel and it really wasn't much better over all to us personally, besides it had a water slide. This place is a little outdated looking and has a musty smell due to humidity but it served it's purpose, (to sleep and swim mostly for us). The pool was great! We had a great stay over all. Room cleaning service daily was great, they did a great job ensuring our room&bedding were clean. $5 breakfast buffet was great at hotel. Only complaints would be they need to get rid of the carpeting that hold moisture in the hotel rooms & re-do the molding in the hotel.